What people are saying... What people are saying... Back to profile
Outstanding communication and guidance for loan information and procedure
Addison M. - Belleville, IL | Apr 2022
They were so attentive of your needs and patiently supporting you through your search of a home that will meet your life choices
Aimee H. - Fairview Heights, IL | Apr 2022
I am a first-time homebuyer and Cara was so knowledgeable on every matter regarding house buying!
Daniel F. - O'Fallon, IL | Apr 2022
Cara and her team was super to work with very easy process
Joseph D. - Waterloo, IL | Apr 2022
Easy to work with Guranteed Rate.
Jose C. - Des Plaines, IL | Mar 2022
The Team was awesome! Cara and the whole crew made it easy and relatively stress free. It was a fun experience handled by a friendly, professional, knowledgeable team.
Dorward M. - Oklahoma City, OK | Apr 2022
Kevin really helped out a lot and made things very easy
Kenneth M. - New Athens, IL | Mar 2022
Cara got me a good deal and made the process as simple as possible.
Jeffrey H. - O'Fallon, IL | Apr 2022
Cara Srogus was fantastic and made the process smooth
Sandra B. - Brookhaven, MS | Mar 2022
Cara and team were extremely helpful all throughout the loan process
Bonnie E. - Belleville, IL | Mar 2022
Every single person that I had the opportunity to talk to and work with at Guaranteed Rate was FANTASTIC! All my questions, no matter how trivial, were answered well and quickly. They all made the scary process of obtaining a mortgage extremely easy for me and I am eternally grateful.
Katherine S. - Florissant, MO | Mar 2022
Very friendly, easy to work with, & fast to close. Cara Srogus was fabulous as our lending officer. She kept us informed of refinancing steps, explained paperwork well, always answered any questions we had in a professional manner & very timely. Easiest refinance & closing we've ever had. Would highly suggest Guaranteed Rate & especially Cara to anyone.
John A. - Belleville, IL | Mar 2022
Excellent Customer Service!!
Lorraine M. - Belleville, IL | Jan 2022
The people I dealt with were outstanding.
Charles S. - Maeystown, IL | Dec 2021
Cara was so professional and really on top of things. I think we closed in record time with no delays!
Patricia L. - Belleville, IL | Dec 2021
The entire process was incredibly easy for us and Cara was absolutely wonderful and helped us every step of the way
Tonya T. - Belleville, IL | Dec 2021
The team was great- From Pre-Approval to close and everything in between! I cant imagine not having them in my corner when buying a home!!
Elmer W. - Collinsville, IL | Nov 2021
Cara was so great to work with. She understood my needs, was quick with responses to questions and made this process so fast.
Staci T. - Columbia, IL | Oct 2021
Cara Srogus was truly exceptional. She was professional & courteous throughout the process.
Russell A. - Clayton, NC | Nov 2021
Always were there to answer any questions
Julie A. - Dupo, IL | Oct 2021
They were very attentive to my needs and worked very hard for me!
Julia C. - Modoc, IL | Oct 2021
Responsive to emails, calls and text messages. Answer all of my questions and take time to explain information I dont understand.
Milana F. - Belleville, IL | Oct 2021
Cara made the process seamless.
Thomas P. - Belleville, IL | Oct 2021
Excellent costumer service!
Erica F. - Columbia, IL | Sep 2021
Made it easy from beginning to end.
Aadharsh R. - Nashville, IL | Sep 2021
Cara is the most amazing, easygoing, and helpful person to work with. Her and her whole team are just amazing from the beginning to the end.
Britni R. - Troy, IL | Sep 2021
the team was super helpful and friendly
Nathan G. - Millstadt, IL | Sep 2021
WORLD CLASS SERVICE ALL AROUND !!
Russell S. - Granite City , IL | Sep 2021
Fast professional service and Cara’s team made the whole process easy.
Jason H. - Granite City, IL | Sep 2021
They were very helpful. Explained everything. They all worked together very well.
Johnny S. - Collinsville, IL | Sep 2021
Professionalism and thoroughness
Kimberly M. - St. Louis, MO | Sep 2021
Unbelievable service from my lender, Cara Srogus
Lisa P. - St. Louis, MO | Aug 2021
Cara helped us get the house we wanted and was friendly and informative throughout the process.
Christopher W. - Bourbonnais, IL | Jul 2021
Because cara was amazing and answered any questions I had to ask
Matthew D. - Murphysboro, IL | Jul 2021
Cara was very easy to work with and always was willing to explain anything.
Judy H. - Caseyville, IL | Jul 2021
Super helpful, Always responsive, Made the process very easy for first time home buyers
Charles H. - Asheville, NC | Jul 2021
Kevin was upfront with everything we could expect and he delivered as promised.
Douglas H. - Waterloo, IL | Jul 2021
The process was easy and quick.
Kimberly P. - Eagle River, AK | Jul 2021
Cara was amazing to work with and made the whole process simple!
Rachel K. - Freeburg, IL | Jul 2021
Cara kept us informed and was on top of everything
Nancy P. - Elk Grove Village, IL | Jul 2021
Cara was amazing. She was to proactive.
Robert S. - O'Fallon, IL | Jun 2021
We had a great experience with Guaranteed Rate when purchasing our new home!
Darren F. - Belleville, IL | Jun 2021
My loan officer Cara was beyond ANAZING!!
Courtney S. - Collinsville, IL | Jun 2021
Cara and Amber were wonderful!! Any questions I had they answered very promptly. The helped sooth all my anxiety during this very stressful process!!
Mikel A. - Mascoutah, IL | Jun 2021
Cara Srogus. She is the absolute best.
Eric K. - Smithton, IL | Jun 2021
Cara Srogus and her team were great to work with and made the process simple.
Sean M. - Edwardsville, IL | Jun 2021
They were attentive and very helpful.
Candice C. - Saint Louis, MO | Jun 2021
It was by far the best loan experience that we have had.
Michael D. - Smithton, IL | Jun 2021
Cara was great to work with and easy to talk to. Every time I had a question she was ALWAYS there to answer them and believe me being a first time home buyer I had alot.
Leslie T. - Carlyle, IL | May 2021
A lot of wok was done to make the deal happen. Was an estate sale with unusual circumstances.
Carl F. - Swansea, IL | May 2021
Cara was very prompt and helpful. As a first time home buyer, I had many questions throughout the process. Cara always responded in a timely manner, made sure I knew the purpose for everything, and explained the paperwork.
Colleen S. - O'Fallon, IL | May 2021
Cara and her team did a fantastic job.
Douglas P. - Trenton, IL | May 2021
They were timely in all that they did and very helpful and informative every step of the way
Christopher R. - Belleville, IL | May 2021
Due to the exceptional customer service Cara provided us. She continually went above and beyond before and after our closing.
Christopher F. - Moore, OK | May 2021
Superior service, made the process easy and seamless for buyer.
Michael S. - Belleville, IL | May 2021
Easy to work with. Recieved responses in a timely manner.
Johnathan B. - Granite City, IL | May 2021
Competitive mortgage rate.
Juan P. - Shiloh, IL | Apr 2021
Exceptional service. Held my hand through the whole process.
Cheri W. - O'Fallon, IL | Apr 2021
Cara and the staff at Guaranteed Rate were very pleasant to deal with and extremely efficient at processing our home loan.
Daniel C. - Caseyville, IL | Apr 2021
Cara Srogus was informative every step of the way during the process of our loan. She ensured we understood each step of the loan process.
Charles A. - Belleville, IL | Apr 2021
Cara did a great dealing with my parents in their refinance
Francis G. | Mar 2021
Any questions that I had regarding my very first home loan we're immediately answered
Christopher A. - Belleville, IL | Apr 2021
It was one of the easiest finance experiences I have ever had.
William F. | Mar 2021
Great customer service by Cara Srogus!
Jennifer N. | Feb 2021
Cara was absolutely AMAZING with getting all of our pre-approvals for my husband and I (as well as currently working on another home for us for my father) quickly, efficiently and attention-to-detail was 5-star!
Charity K. | Oct 2020
Cara, and the rest of the team, were fantastic the entire way.
Nicholas J. | Feb 2021
Cara was very helpful with answering all are questions.
Kenneth J. | Aug 2020
Because Cara and her team were amazing!
Jeremy S. | Oct 2020
Cara was very helpful, and really easy to work with. My experience was very successful.
Bradley F. | Aug 2020
They took time to make sure I understood everything.
Melody S. | Oct 2020
Our experience with Guaranteed Rate was great.
Raymond H. | Dec 2020
Everyone was awesome : Cara, Sara & Kelly!!
Tina R. | Aug 2020
Did what they said they could do
Catherine M. | Sep 2020
Customer service was pretty great!
Nancy L. | Oct 2020
they really helped make the process fast and easy to understand. They answered any questions i had and were super friendly! Loved working with them .
BRIANNA A. | Nov 2020
They helped me through every step of the process
Myrna G. | Dec 2020
Cara was easy to work with and the website was easy to upload documents.
Catherine V. | Aug 2020
GR's online process was so simple and smooth. Since I got to sign electronically, the closing only took about 30 minutes!
Kacey W. | Sep 2020
Every worker for Guaranteed Rate responded to any question or concern right away & everything was explained & promised as stated.
Bruce W. | Oct 2020
Very knowledgeable and hassle free refinance.
Craig N. | Nov 2020
Cara did a great job being available and helping us throughout this entire process.
Brittney W. | Dec 2020
Promptness of our Agent getting back to us. Cara was on it!
Christy L. | Aug 2020
Cara Srogus and her team were excellent to work with. Cara was so patient, understanding, easy to talk to and communicated throughout the process in a way I was able to understand all of the jargon.
Michael W. | Sep 2020
They made the process very easy and kept us informed at every step.
Joshua V. | Oct 2020
Cara Srogus was wonderful and helpful in helping me improve my credit score and get a much better interest rate. She answered my questions and was very patient with me.
Shauna H. | Nov 2020
Because our experience was above and beyond what we had experienced previous to switching to Guaranteed Rate from a different lender.
Shalina R. | Dec 2020
Kevin Johnson is Amazing!!
Kevin J. | Jan 2021
Because Cara Srogus and her team are amazing.
Daniel V. | Aug 2020
Cara Srogus was amazing at communicating with me and meeting my needs at every step of the way.
Craig R. | Sep 2020
Mainly Cara Srogus, she was always very responsive and helped me interpret some of the information requests where I had questions
William B. | Oct 2020
Because Cara Srogus, my loan coordinator, was AMAZING and coached me through every step of the way
Madison E. | Nov 2020
They helped us through the whole loan process
Bradley R. | Dec 2020
Their process was seamless and quick there were no problems whatsoever.
William C. | Jan 2021
Cara Srogus' customer service is second to none. Buying from overseas is difficult, but she made the process simple and effective.
Thang D. | Aug 2020
Cara was great walking us through the process. Everything worked seamlessly. Probably the easiest mortgage we have ever worked through.
Terry H. | Sep 2020
Everything went well and very organized
Judy S. | Oct 2020
Very helpful and courteous throughout the entire process. They were flexible and understanding while working with foreign owned properties information. Very professional all the way around.
David H. | Nov 2020
Cara was extremely helpful and accommodating. She guided us through the loan process and everything went smoothly.
Brice N. | Dec 2020
Uncomplicated process, friendly interactions
Catherine C. | Jul 2020
Cara was awesome and met all of my needs
Ryan R. | Jul 2020
Very easy process and friendly staff
Jenna S. | Jul 2020
We used Guaranteed Rate because of Cara. We have worked with her in the past and she is the best! She makes everything easy as possible.
Timothy B. | Jul 2020
Great service, responsive, flash closing.
Crystal S. | Jul 2020
We haven't bought a new home in over 20 years and Cara and her team were great! They answered all of our many, many questions! I will give her cards to everyone I talk to!
Elmer W. | Jun 2020
They go above and beyond to help there customers
Sandra D. | May 2020
Guaranteed rate was extremely helpful!
Stephanie K. | May 2020
Cara Srogus takes care of her clients!
Kelly P. | May 2020
Guaranteed rate was eager to help when needed
Andrew F. | Apr 2020
Very personable and always ready/available to help.
Michael Z. | Mar 2020
Cara was superb...extremely competent and professional. Conveyed herself as friendly and caring as a strong advocate for her clients.
Diane K. | Mar 2020
Very helpful, explained everything to me very well, was extremely nice
Terry O. | Feb 2020
Nice people and easy to work with.
Matthew D. | Feb 2020
Because they did everything they said they would do.
Thomas G. | Jan 2020
Personalized customer service
Amy B. | Jan 2020
They were always quick to respond and always very informative and helpful.
Shae K. | Dec 2019
Cara made it very easy! She was also extremely knowledgeable and had answers to all my questions. Great personality as well.
Chad H. | Dec 2019
Very attentive. Easy to work with. Made it happen!
Brandon M. | Dec 2019
Cara Srogus is easy to deal with and was on top of everything. She always made sure we were taken care of and kept everything on track!
Jeremy S. | Dec 2019
Cara, my broker, went above and beyond to accommodate for everything that I needed help with. She made the process smooth and painless. I am so happy she was my broker.
Todd H. | Dec 2019
They were always quick to respond and always very informative and helpful.
Shae K. | Dec 2019
Cara was awesome
Kenneth R. | Nov 2019
Cara and her entire team did a great job!
Raymond H. | Nov 2019
Easy to work with, highly responsive, and very knowledgeable.
James S. | Oct 2019
Cara is so helpful and continues to be.
Renee B. | Nov. 2019
Everything was great. Communication was easy and process was a breeze! Love the option to upload documents online. Cara was wonderful and always kept me informed. Thanks for helping me get into my new home!
Melissa W. | Aug 2019
Cara was great. Our situation wasn't typical, but Cara made the whole process super smooth. Hurdles were met in a calm and collected manner, but most importantly with great skill. We will definitely use her and Guaranteed Rate in the future.
Andrew F. | July 2019
They went above and beyond to ensure a smooth transaction
Michael Z. - Dover, DE | Jul 2022
Cara is easy and great to work with! Along with all the other people who helped with my mortgage.
Jillian M. - Nashville, IL | Mar 2023
Cara and her team were fantastic. Being overseas you would think that there would be delays in the process but not with them. They were there every time we needed them to include video chats in the evenings. We are very pleased with the service and hospitality.
Jeremy D. | May 2019
Everything went super fantastic. We are very satisfied and will tell our friends.
Bennie L. | June 2019
The entire process was easy even on closing day
Carrie B. - Freeburg, IL | Jul 2022
Cara and her team were absolutely AMAZING! Our new build construction process was a headache but on the lending side, Cara and Stephanie made it very straightforward and answer all of our many questions. We would buy 1000 houses with them if we could. Thank you all !!!!
Feryn H. - Belleville, IL | Aug 2022
I am so grateful GR was able to help us purchase our first home and made the process so smooth in such an unbelievably short period of time.
William H. - Belleville, IL | Dec 2022
Cara, Stephanie and the whole team were just amazing to work with. They were timely with answers to the many questions that we had and just a delight.
Michael S. - Belleville, IL | Mar 2023
They worked and helped me out to the fullest
Peter O. - Gillespie, IL | May 2022
I really enjoyed working with Cara Srogus
Megan A. - Mascoutah, IL | Jul 2022
They took care of everything and made things easy.
Edward S. - East Alton, IL | Aug 2022
We worked with Cara Scrogus on the purchase of our new home and I have to say it was the best experience ever. As intimidating as buying a home can be she was with us every step of the way. Cara made it so easy answered all of my questions regardless of time, day or night, and was a complete professional. Exceptional service!!! Thank you so much Cara!
Richard A. - Columbia, IL | Dec 2022
Wonderful service and staff
James F. - Crisfield, MD | Mar 2023
Guaranteed Rate, specifically Cara and her staff, made the process so easy. The response time to all questions was super fast and the knowledge of everyone involved exceeded all expectations.
Caleb R. - Kailua, HI | Apr 2023
Everyone was so pleasant to work with and they took the time to help us understand any questions we had.
Kathryn B. - Shiloh, IL | Jun 2023
The whole team was great and made everything very easy through the whole process.
Maverick W. - Belleville, IL | Sep 2023
Because Cara Srogus and her team are incredible. They were so diligent, always answered my calls/returned them promptly, and really made me feel like they cared about me and my family’s future.
Madison E. - Granite City, IL | Nov 2023
Cara Srogus was genuinely wonderful. From the very first conversation until the closing she was prompt with emails and texts for all of my questions. She was great at calming my worries and fears as a first-time homebuyer. I will gladly recommend her to anyone needing a home loan.
Britni R. | April 2019
Great customer service. Quick and knowledgeable responses to any questions or issues that came up.
James S. - Belleville, IL | May 2022
This was a great experience for being a first time home buyer!!
Megan M. - Belleville , IL | Jul 2022
Get customer service and makes information clear to understand
Lisa S. - Belleville, IL | Aug 2022
Everything went smoothly and they answered all of our questions.
Allison W. - New Athens, IL | Dec 2022
Everything went extremely smooth
Jason C. - Scott Air Force Base, IL | Jan 2023
They made the process easy and quick.
Ezer H. - O Fallon, IL | Feb 2023
Great communication and flow
Christopher E. - Godfrey, IL | Mar 2023
Very supportive, detailed, & hands on
Brandi G. - Belleville, IL | Apr 2023
Everything from the loan application to closing was quick and easy.
Christopher B. - Belleville, IL | May 2023
Cara and her team was right there every step of the way. The response time and anything that I needed answered further, Cara was patient and professional to assist with helping me make the best decision.
Nakeesha T. - Belleville, IL | Jun 2023
Very helpful throughout the entire process. Went above and beyond to make my family''s home buying experience as painless as possible.
Lee B. - Cabot, AR | Jul 2023
They made everything very simple and quick.
Elizabeth S. - Davenport, FL | Sep 2023
Guaranteed rate was easy to work with
Edward B. - Sparta, IL | Oct 2023
I would wholeheartedly recommend Cara and Guaranteed Rate to friends, family, and colleagues without hesitation. From the very beginning, they transformed what could have been an overwhelming process into a seamless and straightforward experience. Their team provided exceptional guidance every step of the way, ensuring I was well-informed and comfortable with each decision made. Their commitment to customer service was evident in their prompt responses and personalized attention. I never felt like just another client; I felt like a partner in the process. The expertise and professionalism exhibited by Guaranteed Rate''s team were unmatched, making complex financial information digestible and accessible. Moreover, the use of their digital platform made document submission and signing a breeze, saving me valuable time. The transparency and clarity provided by their tools and resources were invaluable. It was not just the ease of the process but the confidence they instilled in me that was truly remarkable. In essence, Guaranteed Rate didn''t just offer a service; they provided a stress-free experience that culminated in me achieving my financial goals. If excellence in mortgage lending services is what you seek, Guaranteed Rate is, without doubt, the epitome of such excellence.
Jeffrey A. - Belleville, IL | Nov 2023
Cara Srogus did above and beyond we could have imagined. Cara was so detailed from the beginning on what we needed to supply, papers, forms, etc. We had know idea what was entailed to get a loan for our new HOME. Cara kept us informed every step of the way with e-mails, phone calls day and night whether she was busy with family, meetings or not!!!!!! We can't thank her enough for the profession of her job. I will highly recommend her to other clients at Guaranteed Rate. Thanks, Cara!
Sandra D. | March 2019
Cara Srogus and the entire team was amazing to work with. Purchasing a home is very stressful and Cara made the experience positive and always got back to me immediately when I had questions.
Christina G. - Belleville, IL | May 2022
Worked with Cara Srogus and would highly recommend. Very nice and got everything done very quickly.
Zachary E. - Waterloo, IL | Jun 2022
Cara and her team were there every step of the way, she got us extremely low rates, and everyone extremely patient and kind.
Abbigail F. - El Paso, TX | Jul 2022
Overall great customer service. Went above and beyond to help me.
Kirk V. - Collinsville, IL | Aug 2022
My wife and I have been working with Cara Sogus for about 2 1/2 years and she has a tireless dedicated force of nature who worked with us no matter what and because of her efforts we have the home we have wanted for a long time , her and her team have been a God sent answer to our prayers and hard work .
Ronald S. - Tilden, IL | Dec 2022
Cara and her team were amazing!! They were so easy to work with and made a stressful time so much easier!! Truly the best!
Lucas H. - Airway Heights, WA | Jan 2023
Cara was so easy to work with, she was patient with me. I wasn''t in the right position to buy at first, but she gave me advice and a year later I was able to call her back and get a loan.
Ashley W. - Saint Jacob, IL | Mar 2023
Because they don''t give up on you. They find a way to make you a home owner.
Petril K. - Pearl, MS | Apr 2023
ms. Cara Srogus was great
Solomon S. - O Fallon, IL | May 2023
Extremely helpful and communicative!
Jenna I. - Waterloo, IL | Jun 2023
Cara and her team made the experience seamless. Kept in touch every step of the way and answered all of our questions.
Tyler W. - New Athens, IL | Jul 2023
Great first-time buyer experience
Macy C. - Belleville, IL | Sep 2023
Cara and her team went above and beyond to make this process easy and painless! I felt at ease and no stress knowing her and her team were handling my loan process.
Deana R. - Highland, IL | Oct 2023
They were all very helpful and had great communication.
Abbagale H. - Greenville, IL | Nov 2023