This was my first home purchase, and Guaranteed Rate was extremely helpful in every aspect of the process. I would be very happy to use their services in the future and would recommend them to anyone I know.
Corrina W. | October 2018
I was buying a house that was for sale by owner, so no realtors involved and I was stressed and didn’t even know where to begin with the whole process. Sam and his team were absolutely AMAZING to me and helped me see through this quick and painless process (after I started working with Sam) through the end. Amanda was awesome! She was prompt with responses and follow up and made me feel confident; she made it easy to trust the process and Guaranteed Rate. I have been in the customer service...
Katelyn M., October 2018
Carrie Bertsos and her team made it very easy. Recommendations for inspector, property insurance agents and lawyer all helped and worked out well. Made a potentially very aggravating process very easy. No complaints at all.
Andrew H. -Chicago, IL | APR 2016
Carrie and her team were great!! The entire process was easy and they communicated every step along the way.
Erica J. - Chicago, IL | MAR 2016
Carrie was awesome, made the whole process very easy for me. The team I worked with was well organized, gave personalized support, and helped me get my loan well ahead of the closing date!
Daniel K. – Chicago, IL | AUG 2015
Carrie Bertsos was Amazing. Patient, Understanding, Quick and Informative. Very Knowledgeable!
Natalie G.– CHICAGO, IL | JULY 2015
Great job by Carrie
Kevin B. – PARK RIDGE ,IL | July 2015
Carrie and her team are absolute Rockstars! Seamless experience every time!
Richard T. – San Francisco, CA | June 2015
Carrie Bertsos was very attentive to our financing needs. I appreciated her attentiveness, responsiveness, and ability to close the transaction.
Richard M. – Chicago, IL | Apr. 2015
Carrie was really fast in responding to my questions and felt like things went smoothly despite the tight timeline.
Dhara T. – Naperville, IL | Dec. 2014
We were happy with Carrie and Guaranteed Rate the first time and the process was so smooth and quick for the refinance I would be happy to use them and recommend them to others.
Christine C. -- Chicago, IL. | Nov. 2014
Carrie was available to me throughout the process, letting me know the timing, what to expect, what would be required of me, what they would be doing on my behalf, etc.
She was helpful, knowledgeable, and most importantly patient, definitely an exemplary representative for Guaranteed Rate.
Don L. -- Chicago, IL. 10/15/2014
From the bottom of our hearts. THANK YOU! I know you worked way more on this deal than you should have. You took phone calls and answered emails and worked your tails off for Nichole and I. Words can't express my gratitude. I know we pushed you to the limits, and you stood by us and pulled it off. Frustration levels were at an all-time high and you kept your professionalism and helped me not jump off a cliff. Nichole and I bought and sold 2 homes in 10 months and we are so happy we worked...
Rick V. 11-04-2014
We like and trust Carrie Bertsos. This is the second time using Guaranteed rate.
Rachel B. -- Bartlett, IL. 9/29/2014
"Carrie Bertsos was fortuitously recommended to me by my realtor. Carrie was available to me throughout the process, letting me know the timing, what to expect, what would be required of me, what they would be doing on my behalf, etc. She was helpful, knowledgeable, and most importantly patient, definitely an exemplary representative for Guaranteed Rate.
Don L. 10/16/2014
Carrie was extremely professional and efficient with her use of time during all aspects of the mortgage lending process.
Christopher K. -- 8/18/2014
I wanted to thank you both for the great work you've done helping us buy our first house (besides of course the one we own in Israel).
From the beginning to the very final end it was nothing but smooth and easy. Honestly – It couldn't be any smoother than this.
Adi and I highly appreciate your efforts during the entire process.
We are now headed towards a very busy time with renovations starting on Monday and we are hoping this part will go as smooth as the first one.
I’m sure we will do...
Adi & Shimi
Carrie Bertsos was awesome. She is very knowledgeable and professional. I would definitely use her in the future again for a different loan, as well as recommend her to others. She was great to work with.
Viken E. -- 05/2014
Carrie was EXCELLENT. Despite how busy she is, she took the time to walk us through the loan process, answer our endless questions with patience and helped reassure us throughout the process. Because of her efficiency, we were able to close on time and move right into our place when we needed to. She was also able to nail down a fantastic rate at 10% down with no PMI...this lady works wonders. Thanks, Carrie!!!
Christie C. -- 07/2014
Carrie Bertsos was my loan officer. Carrie was there through the process. She helped me with several pre-approval letters during our home search. Once our offer was accepted on a new construction, she walked us through the process and advised us through the construction and contract negotiation process. I appreciated her passion and knowledge of the real estate market.
Dinakar V. -- 07/2014
Carrie Bertsos was great. She made the entire process easy and was on top of everything and assisted me immediately.
Andrew P. -- 08/2014
Carrie Bertsos was the best! She walked me through the entire process and was very patient when I was having second thoughts about purchasing a home and asking too many questions. Working with Guaranteed and my loan officer made the process go flawlessly. Thanks for making my home ownership dream come true!
Christopher P. -- 08/2014
Carrie was EXCELLENT. Despite how busy she is, she took the time to walk us through the loan process, answer our endless questions with patience and helped reassure us throughout the process. Because of her efficiency, we were able to close on time and move right into our place when we needed to. She was also able to nail down a fantastic rate! This lady works wonders!
Christie C. -- Seal Beach, CA 6/30/2014
Carrie Bertsos worked very hard and was responsive! I was thankful for the hard work in getting my application and approval done on time!
Ethan S. -- Chicago, IL 6/9/2014
Carrie Bertsos was wonderful. She helped us so much get through this complicated process. She always communicated with us as to what was going on with the loan process. Was very comfortable working with her. Everything went as smoothly as it could. If not, someone was there to help get the process going. Communication between our loan processor was the best.
Michael O. -- Willowbrook, IL 5/19/2014
“I have nothing but the best things to say about Carrie Bertsos at Guaranteed Rate. I contacted her again last year to refinance my place and she was very open and honest about the options available to me, as well as her recommendation to go directly to the bank instead of through her. This impressed me greatly. I have and will continue to recommend her to any friends and colleagues looking for a great mortgage lender.”
Ruma T. -- Chicago, IL – 2/2014
Carrie Bertsos was the best! She walked me through the entire process and was very patient when I was having second thoughts about purchasing a home and asking too many questions.working with Guaranteed and my loan officer, made the process go flawlessly. Thanks for making my home ownership dream come true!
Christopher P. -- Chicago, IL 1/16/2014
"It was good! We've worked with Carrie many times before and we always are pleased with the results!!"
Deborah M. -- Chicago, IL -- 9/2012
"Everything was fine, it was all really smooth. Carrie and her team did great work together. I'm a first time home-buyer and she did a good job answering all of my questions and getting back in touch on a timely basis. Even though we did everything online, Carrie wanted to meet with me in person. Thanks!"
Ryan M. -- Chicago, IL. -- 9/ 2013
“Carrie was wonderful! The communication with Carrie and the team was the best. Anything that we needed to know was sent via e-mail with a follow up phone calls. This attention to detail, and the willingness to take time for explanations or concerns until the issue was settled satisfactorily. I recommend Carrie to everyone!”
Joseph C. -- Chicago, IL. -- 9/ 2013
I was very pleased with all the staff that worked on my mortgage. They kept me up-to-date on the progress and immediately contacted me when certain items were missing or additional information was required. We closed on the original date requested and everything went smooth. I decided to try a mortgage company versus a bank because of the lower interest rate and different options available based on my need and portfolio.
Christine C. -- Chicago, IL -- 9/ 2013
Carrier was great, she did a good job getting back on a timely basis. I'm a first time home-buyer and she did a good job answering all of my questions and even met with me in person. Everything went really well - smooth, and i would use Carrie and Guaranteed Rate again.
Ryan M. - September, 2013
"Guaranteed Rate was very good about reviewing my documentation and getting comments and additional requests back to me in a timely manner. Carrie and her team were great to work with and made this an easy process. Thanks guys!"
Sean G. -- Shaker Heights, OH. -- 8/ 2013
Carrie Bertsos is the best! She worked do hard for us, even when it looked like the deal wasn't going to happen. I would highly recommend her!
Tracey R. -- Naperville, IL. -- 8/ 2013
Hey, check out this amazing review from Nancy about Carrie!
“I've been in the real estate business for 29 years. Carrie Bertsos and her team are by far the best I've encountered! Besides offering the best rates and lowest closing costs, their customer service is outstanding and their timing is amazing as well. This particular transaction was completed in 23 days, from application to close...wow! The same is true for all my clients that have made applications with Carrie. Carrie will respond...
Nancy P., Realtor – Lemont, IL – 6/2013
Hey check out the glowing review from Kenneth about Carrie!
“I found Guaranteed Rate to be very organized, which made what has become an increasingly complicated process as simple as one could expect. Carrie provided competitive rate, good customer service, attention to detail and no last minute surprises. I have used Guaranteed Rate three times already and will continue!”
Kenneth W. -- Chicago, IL -- 03/2013
Hey check out how impressed Charles was with Carrie Services!
“Carrie again thanks for everything! You made the entire process very comfortable for a first time buyer and a veteran. I didn’t think it would be pleasant but you made me feel relaxed each step of the way. Thank you so much! I will certainly let my fellow veterans know of the services you exhibited.”
Charles B. -- Chicago, IL --12/2012
Hey check out the amazing comment Nick said about Carrie!
“Carrie made my first time home buying experience amazing! She made it happen and kept me informed! I could not imagine doing this without her!”
Nick G. --Chicago, IL-- 12/2012