What people are saying... What people are saying... Back to profile
I appreciated the responsiveness and care taken by Chanel and her team throughout .my loan process
Chenika V. - Chicago, IL | Apr 2022
The staff professionalism and knowledge of what they were doing to assist me they were very great with explaining everything
Latisha M. - Chicago, IL | Mar 2022
Amazing team! Very quick and always readily available!
Austin G. - Shelbyville, IN | Jan 2022
Very friendly and dedicated staff.
Atinuke O. - Chicago, IL | Jan 2022
Very informational and very patient for first time buyers
Michael H. - Chicago, IL | Dec 2021
Chanel was incredibly knowledgeable, easy and fun to work with.
Cynthia M. - Los Angeles, CA | Nov 2021
The customer service was 10/10
Joy Victoria C. - Chicago, IL | Nov 2021
Great communication throughout the process, patience with a first time home buyer, and an easy closing process.
April D. - Chicago, IL | Nov 2021
The team is thorough, attentive, and available.
Apryl W. - Chicago, IL | Oct 2021
Chanel was amazing throughout the entire process! She was easily accessible and got me an amazing rate!
Harry D. - Chicago, IL | Oct 2021
I loved the professionalism of my team. They were caring and informative.
Yolanda R. - Chicago, IL | Aug 2021
I felt extremely comfortable discussing my finances with my loan officer, Chanel Turner.
Tanesha M. - Evergreen Park, IL | Jul 2021
Chanel Turner and Ray Smith have been tremendously helpful during this process. I would not have been able to do it without them.
Meghan M. - Chicago, IL | Jun 2021
Chanel was the best! Very professional, very responsive, always willing to help and made this journey smooth.
Jermaine B. - Calumet Park, IL | May 2021
The team was professional and guided me through each step quickly.
Claudina R. - Lansing, IL | Apr 2021
My loan officer was great and stayed on top of everything I needed during the final stages for closing.
Daejzonna M. - Chicago, IL | Apr 2021
They made the home buying process so easy
Vuynsha B. | Mar 2021
Because customer service was excellent and I felt supported throughout the entire loan process.
Deandra G. | Mar 2021
The professional service from Chanel Turner, Ray Smith and Sue Rhodes make the process seamless.
Christopher L. | Feb 2021
Chanel was amazing, she made the whole process seamless
Ademola A. | Dec 2020
Chanel Turner was the most patient and supportive person during the process. She made this simple and was able to ease a lot of my fear and frustration.
Tamara M. | Feb 2021
My loan officer Chanel Turner VP of Mortgage Lending and her team were very helpful and through in helping obtain a loan. Chanel Turner reached out to me one year before the process even began, she was patient, kind, understanding , knowledgeable. I cant thank her enough!!!!
SHARON H. | Sep 2020
Great customer service and fast service! Also, the professionalism of the team I worked with (Chanel, Ray, etc).
Byron S. | Dec 2020
I was really satisfied the way they proceeded the loan. Very helpful!
Soledad S. | Aug 2020
The lender was caring and attentive. She went above and beyond to help me obtain my goal
Shawn J. | Sep 2020
I was referred to Chanel Turner by my friend Michael Henderson. Chanel is absolutely wonderful and very professional. Her communication is exceptional and her work ethic is amazing. Chanel is a fighter and winner. Any friends or family I will refer to Chanel Turner. I absolutely love her and can't thank her enough for all her hard work! I am in tears as I write this because without Chanel we wouldn't have made into our home. I really appreciate her and will forever be thankful!
Oskar M. | Dec 2020
The Loan Rep was honest and always answer or returned my calls. Also she kept me informed on everything that was going on.
Faylicia H. | Jan 2021
VP Chanel Turner was professional, and her expertise was outstanding!!!
Khari D. | Jun 2020
Chanel and her team were outstanding in answering questions I had regarding buying a home. She and her team were always available when needed and made sure that I had everything in order to make a smooth closing process.
Latrice P. | Feb 2020
The entire process was simple and Chanel Turner was great to work with.
Marissa D. | Feb 2020
Great team... very supportive and willing to answer questions so that I understand all documents
Leah W. | Dec 2019
I was very impressed with Chanel Turner and her team.
Gertrude M. | Nov 2019
Everything worked out better than I could have imagined. Thank you so much.
Lauren W. | June 2019
Chanel Turner was amazing through the entire process. Makena Levine was great as well.
Shanel W. | June 2019
Chanel Turner was an amazing guide and cheerleader during this process for my wife and I. She kept us super informed about the mortgage and home buying process. She has a great personality and became someone we both could trust and be ourselves with. And above all she was always available and super fast with responses. Couldn't have asked for better service.
Jason W. | May 2019
Because Chanel turner is amazing and I would never want my friends or family trying to go through someone else
Jessica B. - Chicago, IL | Aug 2022
The next time we buy or refinance we will call Guaranteed Rate.
Kierston C. | December 2018
Chanel Turner was very helpful overall...
Deidre A. - Chicago, IL | Jul 2022
They listened to my concerns, where very responsive and knowledgeable every step of the way.
Darlisa M. - Chicago, IL | Aug 2022
Chanel went above and beyond in guiding me through my loan process. She took her time to thoroughly answer all my questions and kept me up to date with everything. I couldn't imagine a better experience with buying my second home. I was completely shocked that she came to my closing and was so kind to even buy me a housewarming gift. Chanel exemplified excellence from the beginning all the way to end of our journey together. She truly is an asset to your company and should be commended for her outstanding work. Thanks again, Chanel.
Kristen H. | November 2018
Everybody is as friendly and got the job done!
Vicki K. - Chicago, IL | May 2022
Excellent service, knowledgeable loan officers, quick responses, quick close.
Delaina W. - Chicago, IL | Jul 2022
From A-Z everything was explained to me in fashion that I could understand sometimes twice
Valeria N. - Chicago, IL | Aug 2022
The service was phenomenal from start to finish!
Kenyon G. - Chicago, IL | Oct 2022
Superb experience for my husband and I, throughout entire home buying process.
Crystal M. - Flossmoor, IL | Apr 2023
I gave a 10 because you all very thorough,patient and very professional.
Nicole A. - Calumet City, IL | Jun 2023
They were very professional
Richard J. - Hillside, IL | Nov 2023