What people are saying... What people are saying... Back to profile
Chaney makes the entire process simple and easy. She even helped us arrange closing to be done while we were out of state on vacation! Chaney is always reachable and willing to answer any questions. Thanks for all your help!
Charlotte S. - Frankfort, IL | Jan 2022
Because Chaney Abbott is awesome!
Michael K. - Chicago, IL | Dec 2021
Chaney Abbott, who helped me through the entire process, made securing a loan more simple than I could have imagined. She was readily available, knowledgeable, and eager to help with every question I threw her way. I always felt like I was in good hands with Chaney and the rest of the team at GR.
Austin B. - Chicago, IL | Dec 2021
Everybody we dealt has been wonderful. This is our second time using guaranteed RATE.
Laura W. - Downers Grove, IL | Nov 2021
Working with Chaney Abbott was a pleasant and stress-free experience. She is knowledgeable, efficient, and all around outstanding at what she does! The process was very fast and I was well informed throughout every step by consistent communication from every person involved. I was pleased with the ability to communicate by email, text, and the guaranteed rate online portal!
Joanna C. - Broadview, IL | Oct 2021
Chaney was very easy to work with, responsive, anticipated what inquiries I would have and quickly answered questions, and processed my application so I did not have to incur large closing costs,
Lori B. - Chicago, IL | Oct 2021
Chaney and her team did a great job from start to finish. The process was very efficient, and Chaney did an excellent job of keeping us informed. I would highly recommend this group in the future. Well done.
James D. - Palos Heights, IL | Oct 2021
Chaney and her team are a joy to work with. They are kind and patient!
Thomas B. - Plainfield, IL | Sep 2021
Awesome and great transparency throughout the process
Adefemi A. - Lynnwood, WA | Aug 2021
Everyone was very helpful throughout the loan process.
Ross L. - Lemont, IL | Jul 2021
I found the experience to be generally smooth and Chaney Abbott was very responsive and helpful.
Timothy M. - Chicago, IL | Jul 2021
Chaney Abbott and her team went above and beyond to ensure that I had a smooth transaction on my first home. When things didn't go as planned, they quickly pivoted and wasted no time. I would 100% recommend Chaney and her team to anyone I know.
Jamie L. - Chicago, IL | Jun 2021
Chaney was great throughout the whole process. Very attentive and always explained everything throughly.
Rachelle B. - Park Forest, IL | May 2021
Easy and straight forward process of submitting documents, my loan officer Chaney was awesome throughout the entire process.
Marina K. - Glenview, IL | May 2021
Chaney was extremely detailed oriented and helpful.
Joanna C. - Orland Park, IL | May 2021
My loan officer Chaney Abbott made everything easy and was always available
Joel G. - Chicago, IL | Apr 2021
Our lender Chaney Abbot was accessible, clear, and friendly. At every turn she eased our worries as first time home buyers.
Mary D. - Murfreesboro, TN | Apr 2021
Chaney was an irreplaceable resource for me and my partner while shopping for our first home. Chaney was available every time we asked, fast to reply and full of knowledge. She took us from step 1 of learning to closing, and we couldn’t have done it without her!
Elizabeth J. - Chicago, IL | Apr 2021
My loan officer Chaney Abbott was fantastic. Professional, quick to respond, answered my questions thoroughly and genuinely cared. I will recommend her to everyone looking to purchase a home.
Christine Z. - Manhattan, IL | Apr 2021
Chaney was great to work with and very responsive.
Cody H. | Mar 2021
Always there to answer any and all questions we had.
Michelle W. - New Lenox, IL | Apr 2021
My lending agent Chaney Abbott made the process as smooth as can be! Her expertise made me feel comfortable in what I was signing, and her responsiveness was immediate anytime I had a question. Thank you Chaney!
Dante R. | Mar 2021
Low costs, good rates, and helpful employees.
Anne D. | Mar 2021
Guaranteed Rate has always provided my clients with exceptional service which is why I used them for my own personal needs.
Amy K. | Feb 2021
Great experience with loan officer, everyone was responsive, quick and easy process, good technology to facilitate the process
Matthew N. | Feb 2021
Fast friendly and no hassle
Laura S. | Feb 2021
Easy to deal with and fast execution.
Cheryl A. | Feb 2021
Because through the entire process everyone has shown such professionalism and efficiency.
Kathy S. | Sep 2020
Great customer service, effective communication and friendly workers
Sofia M. | Nov 2020
Chaney was great! Informative, professional, responsive, and very kind.
Stacey L. | Dec 2020
Chaney Abbott was very helpful and responded back to me in a timely manner.
Traci M. | Feb 2021
Chaney Abbott and her team (Andrea & Elizabeth) were incredibly responsive, helpful and flexible. My closing was pushed a day due to circumstances out of their control and they were able to turn everything around asap. Everything about the experience was positive and I have already recommended them to friends in the market. Thanks!
Carrie W. | Sep 2020
If I would’ve known refinancing could be so quick and painless I would’ve done this years ago! Chaney and her team are wonderful- responsive, organized, and thorough. The entire process was simply flawless!
Anthony P. | Oct 2020
Staff was easy to work with and made the process smooth.
Seth N. | Nov 2020
Every time my wife has called you have answered her questions and your customer service is very polite and courteous.
Bruce T. | Dec 2020
Everything was very simple & straightforward. Chaney made the process extremely smooth. She explains things very well in clear/direct terms.
Elizabeth R. | Jan 2021
Great customer service. Chaney Abbott is very knowledgeable and quick to respond to any questions via email or phone.
Kimberly S. | Aug 2020
Great service and a great rate!
Michael C. | Sep 2020
Excellent Service. Always kept me up to date. Great teamwork
DIANE L. | Oct 2020
Because Chaney Abbott is fantastic and made this the best home buying experience possible!
Michael K. | Nov 2020
Overall experience was extremely easy and Chaney was a pleasure to work with!
Kathleen H. | Dec 2020
Customer service was fantastic! Always received an immediate response with any questions we had and this helped speed up the closing process.
Karen D. | Jan 2021
Very easy loan process and great customer service.
Michael S. | Jul 2020
Chaney was so great, really responsive and helped us close on our home smoothly.
Samantha L. | Jul 2020
My loan officer Chaney was simply amazing!
Gabrielle M. | Jun 2020
Because Chaney has been wonderful to work with, as well as everyone else we were in contact with through the process
Michael K. | Jun 2020
Great customer experience and easy to work with.
Adam S. | Jun 2020
The Guaranteed Rate team made this process simple to navigate, and they were clear in their communications throughout. This is a crazy time we are living in right now, but they were able to overcome the obstacles of social distancing to make this work remotely.
Travis S. | Jun 2020
Your Team (lead by Chaney Abbott) was excellent
Patrick V. | May 2020
The process of re-fi was pretty simple. Any time I had a question or ran into a problem they were answered or fixed right away. I appreciate the frequent and positive communication.
Kristin B. | May 2020
Fast and efficient work. Friendly interactions. Very professional.
Christopher B. | Apr 2020
Chaney was EXTREMELY responsive to our questions. She also was super helpful guiding us through each and every step.
Renee K. | May 2020
Excellent customer service and response time. Ease of use with online documents. Easy closing process.
Dante R. | Apr 2020
Chaney Abbott was a pleasure to work with. She was very timely and constantly updating throughout the whole process.
ALEX L. | Apr 2020
Quick response to emails & fast closing even with covid-19
Shari H. | Apr 2020
Easy and simple process from application to close
Jeffrey J. | Apr 2020
Very easy, professional, great rate.
Ryan M. | Apr 2020
They rocked! Some of the best customer service I have ever received!
Daniel Z. | Apr 2020
Chaney Abbott did a wonderful job. She’s extremely professional and helped with any questions we had thru the refinance process.
Joseph M. | Apr 2020
She answers all my questions no matter how annoying and repetitive they are
Michael M. | Mar 2020
Chaney Abbott was a total professional and source of excellent knowledge and information about the entire refinancing process. I always felt welcome to ask questions and was responded to with prompt attention and expertise.
Hadley M. | Mar 2020
The process was very easy and Chaney was very helpful with all of my questions!
William B. | Feb 2020
Everything was great. Communication was on point, no surprises, and went very quickly.
Bradley J. | Dec 2019
Chaney Abbott made this the easiest process ! I will recommend her to all of my family and friends
Candice C. | Aug 2019
We LOVED our Loan Officer, Chaney. This was our first home and we were completely unaware of the process. She answered our questions and gave us more than enough information to get through this process. We couldn’t have done it without her patience and knowledge!
Shannon P. | June 2019
Rob Slovin, Chaney Abbott, Shellie Reese were excellent at letting us know what they needed and when as well as what to expect each step of the way. Beth Buss was at our closing and was fabulous. We are completely satisfied with our experience with Guaranteed Rate.
Marsha P. | May 2019
The team was awesome!!! Lou, Chaney, Andrea and Elizabeth were all very friendly, on top of everything and always available via phone or email to answer questions. This was the best mortgage experience I have ever had. The closing went smoothly and quickly. No complaints! I highly recommend this team!!!
Kimberly S. | April 2019
The service that we received from Chaney Abbott was superior. She kept us in the loop with everything and we didn't feel behind. As first time homeowners we had several annoying questions and she was quick to respond to us with answers, never showing signs of annoyance. I think if anyone is looking to purchase their first home that Chaney is the perfect officer for them. I can't stress enough how helpful she was throughout this entire process.
Michael M. | March 2019
The application process itself was so easy; especially with the ability to upload everything online. That's part one. Part two, and this is the most important one - Chaney and her team were absolutely amazing. She was clear from day one how the loan would be processed, was available in every way possible for all our questions, and always so patient no matter how many we had! Working with her really made what could have been a stressful process, one we could be confident in knowing we had her on our team. I have and will continue to recommend Chaney and GR to any and everyone in the home buying process!
Brian M., September 2018
Chaney was amazing!!! We were first time home buyers and had no idea what we were doing or what to expect. She took the time to explain everything to us, answer our questions and keep us organized and on track. Chaney made our first home buying experience easy and took all the worry away. We will ALWAYS use and recommend Chaney and Guaranteed Rate. Thank you!
Travis S. - February | 2019
As a realtor, my husband recommended Chaney and her team to clients, and now I have had the pleasure of working with Chaney's team. The process was smooth and very well organized. Thank you for all of your help!
Patricia N. | November 2018
Chaney and her team were prompt and professional while we were in the process of applying for a loan. They answered all of our questions and were able to make the process go as smooth as possible. We highly recommend them!
Patrick V., September 2018
Buying a house itself is stressful but getting a mortgage was one of the least stressful part of the process. Thank you Chaney!
Jeensoo C., August 2018
Everything was on time and I was really satisfied with Chaney.
Elizabeth G., July 2018
Chaney was great at answering any questions I had. She explained the process to me and was always available for assistance. I would definitely reach out to Chaney again if I needed future services.
Lauren P., June 2018
The ease of no paper handling and being able to do everything electronically made this process almost effortless. Also, the constant communication and all the help answering questions by the Loan Office was the one thing that went above and beyond.
Neyl M., June 2018
We absolutely loved our experience with Guaranteed Rate. Everyone that we worked with was very professional, helpful and kind. They made the process very easy and quick. It was exactly what we had hoped for
Jeffrey J., May 2018
The process was incredibly smooth. Chaney and her team were very responsive and helped us a great deal throughout our refinance.
Seth N., May 2018
Chaney Abbott is an accomplished professional. Thank you for your expert help.
Richard R., April 2018
Chaney did an excellent job. During my home buying process there were a number of unexpected things that came up requiring me to change my lending. Chaney was very responsive and helped me find the right product for my needs. I will be recommending her to my friends who are currently in the market for a new home.
William B., March 2018