What people are saying... What people are saying... Back to profile
They were great to work with. Very helpful for a nervous customet
Julia M. - New Lenox, IL | Mar 2022
Charles was so great. He stuck by us this past year of looking for our first house and he helped us figure out the best loan for us each time he had to pre-approved us. I will let everyone I know about Charles and how great he is!
Jennifer G. - Wheaton, IL | Mar 2022
they are not local so I had to get my own mls info
Roberta E. - Peoria, IL | Mar 2022
I really appreciated the professionalism and curtesy I received during the entire process.
Merry B. - Plainfield, IL | Mar 2022
EXCELLENT service from the whole team. Timely follow ups. Easy to get a hold of. And love the electronic portals and tools that make the process very simple.
Diana S. - Downers Grove, IL | Feb 2022
Outstanding work, communication, and easy process.
Mark Z. - Crown Point, IN | Dec 2021
This is my second time using Guaranteed Rate - another outstanding experience.
Montie B. - Homewood, IL | Oct 2021
Always answered my questions, response time is very fast, great communication. I felt well taken care of by Charles Zofkie.
Joshua F. - Grayslake, IL | Sep 2021
Offered good rates and communicated quickly with me
Donna C. - Chicago, IL | Aug 2021
Outstanding overall loan service.
Kevin H. - Schaumburg, IL | Jul 2021
Second time that I use Charles for my refinance and can't imagine anyone else.
Javier R. - Naperville, IL | Jul 2021
Staff was accommodating, prompt to respond to queries, courteous, reliable
Jeric Usher U. - Tinley Park, IL | Jun 2021
Charles is great to work with. This was my first experience buying a home- he walked me through the process and was always available for questions.
Francesca D. - Chicago, IL | Jun 2021
Extremely competitive rates, fast friendly work
Miriam M. - Chicago, IL | May 2021
They were helpful in ever way
Robert F. - Lemont, IL | Apr 2021
Good bbb rating and mr. charles zofkie.
Allen K. - Bartlett, IL | Apr 2021
They communicated well and for everything done quickly.
Thomas M. - Naperville, IL | Apr 2021
Great communication, helpful in answering questions, good rates.
Katelyn H. - Schiller Park, IL | Apr 2021
It was easy and convenient. They went above and beyond when we had any issues.
Jennifer O. | Mar 2021
They made it very easy and stress free
Blake L. | Mar 2021
Charles Zofkie and crew did an excellent job. Great communication
Terri V. | Mar 2021
It was a very easy process.
David K. | Mar 2021
The team I worked with made the process very smooth, quick, and easy. They were all very nice and professional.
Natalie B. | Feb 2021
The refinance process was simple and straight forward, staff was helpful and professional.
David B. | Oct 2020
I have used them twice. They were professional and quick.
Donald S. | Feb 2021
Great instruction & follow up on questions.
Daniel D. | Oct 2020
The process was seamless and Charles and his team were great to work with.
Michael L. | Oct 2020
My loan process was quick and easy.
Janet B. | Aug 2020
Charles always does a great job for me.
Rodolfo D. | Oct 2020
All the staff was very helpful and professional.
Richard R. | Aug 2020
Ease of completing the entire process, friendly staff.
Buenaventura N. | Dec 2020
Fantastic customer service
Adrian M. | Aug 2020
Rate was competitive. Process was easy. Charlie and team were responsive and helpful.
Charles C. | Oct 2020
Charles Zofkie was very knowledgeable and helpful throughout the whole process.
Daniel M. | Nov 2020
As always the people that helped me through this process were spot on.
Jeffrey P. | Dec 2020
excellent service, excellent upfront information
Anne L. | Aug 2020
Excellent Service...my agent Phil was AWESOME
Karen A. | Oct 2020
Knowledgeable, customer service friendly staff. Competitive products. Provides detailed explanations to ensure customer understanding. Puts customer first and makes them feel important to their business.
Wesley R. | Nov 2020
Friendly, accurate service.
Glenn R. | Dec 2020
Excellent customer service from Charles and his team.
Hyo J. | Jan 2021
The lender Charles Zofkie was great, helped me and my family get a home
Aaron N. | Aug 2020
I used Charles Zofkie for my initial home purchase in 2018... With rates much lower, I reached out to Charles again to talk about a ReFi, and he steered me toward a spectacular new product that will save me hundreds of thousands on interest. Charles made the process easy and I couldn't be happier.
Jeffrey W. | Sep 2020
Charles was on top of everything, this is my 3rd experience with Guaranteed Rate
John B. | Oct 2020
Great service and great response.
Jacob C. | Nov 2020
They were exceptional during the entire process
Carmen M. | Dec 2020
They have been amazing in all aspects of my original mortgage and refinance
Michael D. | Jan 2021
Charles and his team were awesome! Thank you Charles for personally explaining and answering all of my questions, and closing in record time.
Joseph F. | Jul 2020
Friendly, professional, and easy to work with.
Vincent G. | Jun 2020
Great follow up, good communication among team members, listened to our goals for re-fi.
John H. | May 2020
My loan officer and his team were fantastic.
Michael B. | May 2020
My loan experience with Charles Zofkie, his team and Guaranteed Rate collectively was absolutely Top Notch, extremely well coordinated and highly professional.
Kevin H. | May 2020
The entire team was very professional. They kept me updated and were quick to reaping anytime I reached out. Using the technology for uploading documents and an electronic closing made the whole process incredibly easy.
Diana S. | May 2020
Charlie was very available for any questions we had and quick to respond. As first time home buyers, we couldn't be more thankful for his guidance throughout the process.
Michelle S. | May 2020
Excellent service and fast
Clifford E. | May 2020
Charles Zofkie is the man.
James M. | Apr 2020
It was great process everyone exceeded exspectations
Anthony F. | Apr 2020
They took great care of us
Daniel W. | Apr 2020
Great communication and overall great service
Steven J. | Apr 2020
Charles specifically was by far one of the best people we've ever worked with. He was detailed, clear, and overall just so professional.
Rosalia M. | Jan 2020
Because the customer service was fantastic and the lenders were extremely helpful and always available for questions or problems that emerged.
Ventu A. | Jan 2020
It was very easy and painless. This is my second time refinancing with GR.
Brian D. | Dec 2019
Service reps were polite, process was made easy for me.
Tom C. | Dec 2019
My loan officer, Charles Zofkie, went above and beyond for me during the whole process. He was super patient wouldn't me, a new home buyer, and he made sure we close on time.
Magda K. | Oct 2019
Very informative and easy to understand.
Claudia D. | Sep 2019
Charles Zofkie is a caring and very professional loan officer. I truly appreciate his help throughout the purchasing process.
Alejandro T. | August 2019
Charles was very professional and helpful. The whole process was really easy, because of the communication. Thank you Charles and the whole team!
Urszula S. | June 2019
Charles was very helpful in the process of obtaining the loan and was quick to answer any questions I had over phone and email. Would highly recommend and use again.
Wesley M. | June 2019
Charles and his team are awesome. The whole process ran smoothly. I truly believe they care about the people they help secure a loan.
Kevin J. | April 2019
Charles Zofkie and team were amazing! They were thorough, dedicated, patient and scrambled to make parts of a our loan work. They went up and beyond to make every part of the loan process easier, transparent and achieve our goals on time! Charles himself logged in many hours including nights to make sure that we were satisfied. Amazing job amazing results!
Samuel W. | April 2019
Charles was absolutely great! Even when I would become frustrated he always assured me everything would be ok and always let me know that he was there to make the whole process as smooth as possible. Guaranteed rate whole team were great. Thank you so much!
Elvia G. | February 2019
They are very nice to people to work with, and they did an awesome job for my family and me
Kwasi A. | January 2019
Charles was awesome you did a great job processing our loan and answering all our her questions We were able to collect any time and he made us anywhere we want to make great person and was very helpful to us and we can’t thank him enough
Barbara M. | December 2018
Charles Zofkie is the best! He kept me informed at every stage and was always available to me. He is the reason I gave such high ratings.
Anne L., September 2018
You guys made the home buying experience as easy as it could be. I would definitely recommend Guaranteed Rate to friends and family. We plan to use you guys in the future!
Michael D. | December 2018
Charles was extremely competent, professional and patient as I navigated my way through a rather complicated home purchase. Fantastic service all the way to the end... would highly recommend Charles and Guaranteed rate!
Jeffrey W., August 2018
Charles Zofkie was excellent. Did a great job in a timely manner. Would highly recommend
Eric W. | November 2018
My loan officer Charles and his team were amazing to work with and got my loan processed beyond timely to meet my closing date. I couldn't be happier with Guaranteed Rate, thank you so much
Michael M., August 2018
Charles z. Was so professional and nice and easy to work with. Always made himself available. I would go to him with all my home loan needs!! Recommend to everyone. It was fast from start to finish all paperwork in order and so fast service without Sacrificing professionalism. A++++++
Dustin F., August 2018
Charles Zofkie is absolutely GREAT to work with! Along with the rest of his team! Thank you!
Robert H., August 2018
We've worked with Charles Zofkie multiple times. He is the best broker out there. I can't say enough good things about him – not enough space here. Where he goes, I'll follow.
Melanie S., June 2018
From the beginning, Charles helped us work through the process of getting the best possible mortgage rate and the best type of loan. Our Guaranteed Rate team of professionals was flawless in their knowledge and preparation, and they never wavered in supporting us regardless of the additional time and effort needed. In the end, we felt valued, respected and incredibly thankful as we drove up to our new home—Charles, Nicolette, Melanie, the whole team was very much a part of that moment.
Carol D., June 2018
Charles Zofkie and his team were by far the most efficient and customer friendly organization that I have had the pleasure to use. The customer supports were in place at each step in the often long and complicated process of buying a home. I could not be more satisfied.
Suzanne D., June 2018
Charles Zofkie should be awarded high marks for his overall game. MVP caliber loan officer. Promote the man.
Reza I., May 2018
If you are looking for professional quality customer service that is done efficiently and effectively-then Guaranteed Rate is the only choice for you. Thanks Charles and Team!
Robert S., May 2018
Charles Zofkie was amazing. The process was easy, convenient and painless. Nicolette Bruno was also amazing as well as Neil Babb, and one other gentleman whose name I cannot remember. Thank you all for the best home buying experience.
Sharon B., May 2018
This was an amazing experience for me. I was completely unaware of how this all worked and the first phone call was just wonderful. They immediately became part of the family and never left my side. They walked me though wach step and made sure I understood everything. I would highly recommend them and would use them again. Professional, courteous, quick responding and overall a breath of fresh air. Thank you!
Paula G., May 2018
Charles and his whole team was very helpful and responded quickly to all of our questions. Even when we had questions late at night the were super responsive. Very much appreciated!
Matthew B., May 2018
I found my loan team - Charles Zofkie, Liz and Jeff to be outstanding. Always responsive! Always keeping me in the loop on the loan status! This has been one of the easiest online processes I have ever done. Thank you Charles, Liz, Jeff and Guaranteed Rate!
Montie B., April 2016
Charles Zofkie was fantastic, and took many personal hours of his time to set my wife and I up with a mortgage. Charles Zofkie provided me with an honest service, and were extremely helpful to my wife and I, especially as first time home buyers.
Donald S., February 2015
Closing was fast and efficient. Charles Zofkie and his team were extremely competent and knowledgeable. Charles kept in contact so I was aware of the process.
Cathleen C., October 2014
Charles made the entire process quick and easy! We plan on contacting Charles later when we need a home equity line!
Ryan O., July 2014
Charles Zofkie was excellent in communicating expectations for the close and made himself available at all hours of the day to answer our questions. This is exceptional service, thank you!
Rutter K., May 2014
Charles was an experienced and responsible loan officer. Everything was great working with him!
Kathleen S., April 2014
Charles Zofkie helped me with financing for a condo purchase in December of 2013 and I highly recommend him for mortgage lending services. He was able to get me a great rate but even more important to me was the expert advice and excellent customer service I received from him. He was available 24/7 to thoroughly answer any and all questions. He handled as much of the detail as possible to make the process easy for me. He even provided assistance with miscellaneous related matters beyond the mortgage itself. Charles is both honest and skilled. I am very grateful for all his hard work!
Dannine J., January 2014
"Charles was a very personable loan officer to work with. He understood my trepidation as a first time home buyer and led me through the process with great alacrity and really made me feel at home with the idea of buying said home. I trust him implicitly because he is knowledgeable on the field and answered even my esoteric questions with enthusiasm!"
Jordan P., December 2013
Charles was terrific to work with. He helped guide my wife and I throughout the entire process and was always willing to explain anything we had a question about. Our experience was excellent and we would definitely work with Charles in the future.
Mark P., November 2013
Charles was terrific to work with. He helped guide my wife and I throughout the entire process and was always willing to explain anything we had a question about. Our experience was excellent and we would definitely work with Charles in the future.
Mark P., November 2013
My boyfriend and I used Charles as our mortgage broker when we purchased our first home and I don't think we could have asked for someone better to guide us through the process. Charles was extremely knowledgeable and explained every step of the process to us. He patiently answered our questions no matter how small they were. Additionally, Charles and his team were able to help us to close nearly three weeks ahead of our initial closing date, which we greatly appreciated. Charles was very honest and trustworthy, which is important when dealing with a mortgage. I highly recommend him!
Sarah L., November \2013
Jennifer and Charles were very attentive, detail oriented, efficient and professional is a pleasure during such an important decision in life. The document collection process went very smoothly and the team kept me informed every step of the way so I never felt as though I was a bother. Even though the closing was a little difficult Charles and his team kept it professional at all times. I was proud to have GR on my side!
Melissa B., September 2013
Charles was always available to answer any questions throughout the entire process, which made us very reassured that we had someone on our side. Charles was great to work with and we would recommend him to anyone! His closing estimate worksheet was thorough, detailed and amazingly accurate; with Charles every step was clear and transparent. Thank you Charles!
Christopher B., October 2013
Charles and Jennifer are wonderful. In the purchase of our home, we had ever-changing circumstances and they were always available to provide everything we needed. Closing was straight forward with no surprises. We will use them again, if needed, and will recommend to anyone looking to secure a mortgage!
Glenn R., September 2013
We have utilized Charles’ services twice over the past 2 years. We could not have been more pleased with his performance. He always makes himself easily available to address questions and concerns, keeps the process as transparent as possible, provides creative solutions to challenges faced and does all of these tasks in a very personable manner. I highly recommend Charles to anyone searching for help with a mortgage transaction!
Zach E., January 2013
Charles not only understands the mortgage lending process but has also proven how to utilize his skills and resources in the most optimal way possible in order to create the best results for the needs of his customers. Both he and his colleagues at Guaranteed Rate share the belief in the importance of being able to reach out to customers as well as being available to them whenever needed. Charles was extremely instrumental in helping make the process of purchasing a home as simple and stress free as can be. There is not a person I know who wouldn’t benefit from working with Charles.
Steven K., February 2013
Charles gives step by step guides on financing a home. Any questions that I had, he was there to answer every single one of them. When I buy a home in the future I will most definitely use Charles!
Jennifer R., March 2013
Unlike many other mortgage providers, Charles gives you all of the costs, fees and details up front with no hidden surprises. He is extremely knowledgeable of the industry and is very trustworthy. Charles was also able to do my loan faster than any of the big banks could. I would recommend Charles to anyone for their mortgage needs.
Leo Y., April 2013
I was referred to Charles Zofkie by my cousin who worked with him on the purchase of her home. Charles gave us helpful advice and was very welcoming of my questions. We decided to hold off on purchasing a home for a while. Instead of pushing us into a decision sooner, Charles was patient and did not pressure us. When we eventually decided to purchase, we spoke to Charles like he was an old friend. He is a wonderful man and truly cares for his clients. Choose him for all of your financing needs…you won’t regret it!
Nina B., May 2013
I decided to work with Charles because I was a first time buyer and he gave me a number of options. Each option was given with exceptional detail and was easy to follow and understand. At the end of the process, his estimates were also very accurate. Charles is honest and trustworthy. I never doubted that he had my best interests at heart!
Nicholas W., May 2013
Charles is by far the best person I have ever worked with in the mortgage industry. I have either purchased or refinanced at least 6 times before and the service he provided was truly in a league of its own. Charles walks you through the options in a diligent manner, keeps you informed, makes it easy, sets realistic expectations and is beyond professional. I hope I can refer others to him!
Brady M., August 2013
“Charles has helped me through closing on two homes. The first deal he helped me with was my first and he walked me through the entire process. I found Charles to be helpful, friendly and honest. He is someone that I totally trust and I have recommended him to all of my friends and family who are looking for a mortgage. If you are looking for someone who will give you a fair rate, provide good advice and always have your best interests in mind, Charles is the guy!”
Jason D., August 2013
Charles was a pleasure to work with. He went the extra mile to work with me, when other companies told me it wasn’t possible. Thank you, Charles!
Jeff K., May 2013
“The team was fantastic! Jennifer and Charles were very attentive and detailed. The document collection process went very smoothly and the team kept me informed every step of the way. This was an extremely professional and calming experience. Charles and his team kept it professional at all times. I was proud to have Guaranteed Rate on my side! Having a company that is detailed, efficient and professional is a pleasure during such an important life change.”
Melissa B., September 2013
“Mr. Charles Zofkie, along with his entire team, provided a detailed and informative breakdown of the closing process. The communication was excellent, the information and explanation was clear and concise. They did great work and I highly recommend Charles!”
Teno B., July 2013
“Charles Zofkie did a great job for us. He's the go-to guy in the Chicago area. He knows his stuff and is very friendly and patient.”
Michael M., August 2013
Hey check out the incredible review from Richard about Charles! “Charles and Jennifer have been exceptional in handling my loan! I am very pleased with the services received and highly recommended their expertise. In fact a friend who I recommended called me yesterday excited that Charles is already processing his refinance. Thanks again Charles!”
Richard K., April 2013
Hey check out the glowing review from Cindy about Charles! “Great experience with Charles & Jennifer Zofkie, we just closed on our new home in Orland Park! Our process of getting the mortgage was actually painless, unlike experiences we dealt with in the past. We will highly recommend Guaranteed Rate services!” https://www.facebook.com/guaranteedRate1
Cindy B., April 2013
Charles and the team went above and beyond on everything they did
Dino C. - Oswego, IL | Jun 2023
Hey check out the great review from Roberta about Charles! “Charles Zofkie was extremely helpful and accommodating. My refinance rate was great and rate and I consistently received lots of information, in writing, during the process. I received more information from him than I have during prior refinances. Thanks again Charles!”
Roberta A., March \2013
Charles is extremely knowledgable and trustworthy. I would recommend him to anyone looking for a mortgage/refinance, etc.
Kwamin W. - Chicago, IL | May 2022
They we're great The whole staff. They answered all my questions
George A. - Lyons, IL | Jun 2022
Charles Zofkie and his team are the best! Not only did I get a killer rate, but they made the process super easy compared to a lot of the deals I work on as a realtor and lawyer myself.
Joseph R. - Riverside, IL | Jun 2023
Great rate wonderful team to work with
Omar E. - Aurora, IL | Oct 2023
Hey check out the amazing review from Jerry about Charles! “I am very pleased with the ease and speed of our refinance at Guaranteed Rate. Charles was most impressive with providing step by step communication throughout the entire process. I would not hesitate to use them again! Thanks again Charles!” https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/
Jerry S., February 2013
Competitive rates, outstanding communication, clear direction, attention to detail, and valuable guidance (especially in the time of rising interest rates).
Richard K. - Woodridge, IL | May 2022
They were prompt. On time with everything.
Elena M. - Bo Guardarraya, PR | Jun 2022
Very helpful and always making sure I was on the right track.
Jasmin F. - Chicago, IL | Jul 2022
Great service very attentive and always able to answer our questions
Michael B. - Oak Park, IL | Mar 2023
Outstanding assistance throughout the process overall despite a few near bumps near the end of the process
Damien M. - Chicago, IL | Jun 2023
Because they are super helpful Charles and his team easy to work with
Omar E. - Aurora, IL | Oct 2023