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The process was fast and easy it was a great customer experience
Jose A. | April 2019
Everyone was GREAT. Best experience so far. Chris Barnes and his team were very professional and made the whole process smooth. All my questions were answered immediately, and all my needs were taken care of promptly. I can't thank Chris Barnes and Guaranteed Rate enough. You guys are awesome.
Valdemar K. | December 2018
Could not ask for a more professional loan officer than Bob Bradley. He and his associates were instrumental in providing me up to date information during the loan process. I greatly appreciate the outstanding personal attention and communication.
Michael M. | November 2018
Chris Barnes is a pleasure to work with!
Mark A. | October 2018
Chris Barnes deserves a raise he's the best!
Jennifer C. | July 2018
Chris Barnes and his staff are exceptional. By far the best experience obtaining a loan in my life.
Robert C. | June 2018
Chris Barnes and team were very helpful and explained everything along the way.
Kathleen F. | June 2018
The staff was super responsive and attentive to the multitude of questions I had throughout the process. Will definitely recommend them and will use them in the future.
Patrick G. - June | 2018
It was a great experience service wise. The loan officer was helpful and proactive and the entire staff were totally professional. In today's world that is not always found. They are a great crew and did a wonderful job and were very helpful at every stage of the process.
Deborah S. | April 2018
Chris Barnes and his team were wonderful and pleasant to work with. At first, I was scared of going through this process as a first time home-buyer, but Chris and his entire team turned that fear into a great experience!
Mary Ann Sheehan. - River Grove, IL | Feb 2018
Chris Barnes and his team made this so easy! As I provided the information they requested, I was kept in the loop with everything. He even checked on me when it was all said and done! Much appreciated service from a great team of people.
Patricia A. - Rolling Meadows, IL | Mar 2018
Chris and his team made the experience very easy for us. We received a thorough outline of the documents we were required to submit for the mortgage. If there was an open item or clarification needed, they got in touch with us quickly. Chris provided us with status updates along the way, including a notice of when the appraisal had been complete. In addition, we learned when our mortgage was submitted to underwriting for final consideration and when confirmation of when things were approved. Overall a positive experience!
Kimberly S. | December 2016
Load officer Chris Barnes has been exceptional in helping me through loan process right from the start. I am extremely happy with the service provided and definitely would recommend to my friends and family.
Durga N. | December 2016
Chris Barnes, our agent, did a tremendous job. Extremely knowledgeable and organized.
Bjorn W. | March 2017
Great communication from Chris and team. Even thought things were virtual, Chris was excellent in calling when something came up or we needed to discuss vs. email. I appreciated that more personal aspect.
Mary Elizabeth L. | April 2017
Chris was absolutely great to work with! He always kept me informed and always made me feel comfortable asking questions. Sometimes when I felt I had too many questions, he encouraged me to keep asking. He is great at what he does, patient and kind. I have recommended Chris to a few friends and will continue to do so. Thank you for all your assistance in helping me achieve my life dream!
Vanesa V. | April 2017
Chris Barnes was very knowledgeable and helpful. Made process easy and loan was processed quickly.
Mary S. | June 2017
Everyone that I dealt with was fantastic! Chris Barnes was great! I would not hesitate to recommend Guaranteed Rate to anyone. Thank you all so very much.
Jeffrey W. | June 2017
Great work from you. You were always there for me answering all my questions doing everything you could to close earlier, thanks again. Chris Barnes is a great guy and I would recommend him to anybody.
Krzysztof D. | July 2017
Chris Barnes is an incredibly knowledgeable loan officer. I would recommend him to anyone looking for a mortgage.
Jeffrey M. | September 2017
Thanks to everyone who helped us through the process. It was great working with all of you.
Philip S. | October 2017
Chris and his team made the experience very easy for us. We received a thorough outline of the documents we were required to submit for the mortgage. If there was an open item or clarification needed, they got in touch with us quickly. Chris provided us with status updates along the way, including a notice of when the appraisal had been complete. In addition we learned when our mortgage was submitted to Underwriting for final consideration and when confirmation of when things were approved. Overall a positive experience!
Chris was great! He was so patient with us, as first time home buyers, and was always on call to answer any of our questions! We loved working with him!
Chris Barnes and his staff were amazing and made things easy..GREAT CREW
Guaranteed Rate made this process very seamless for my wife and I. During a very stressful time for us, Chris Barnes and the team gave us one less thing to worry about. Once we submitted the necessary paperwork up front, it was pretty much out of our hands. As questions arose, Chris and Mary did an excellent job in helping explain things that were uncertain to us. I very much trust Chris and the job he did for us, and will recommend him and use him again in a heart beat!!! Thank you!
Chris Barnes is great, and was very patient with me and thoroughly explained things that I didn't understand. I also appreciated never feeling pressured like I did with other companies.
Lauren S. 8/18/16
Chris Barnes was great to work with. I was originally going to work with my credit union. However, it quickly became clear that they were going to be difficult to reach should questions arise. Meanwhile, Chris was easy to speak live with and he was very helpful. He explained everything pertaining to the loan in plain English and even helped me answer a few questions that technically my realtor or law office should have answered for me, but they were too busy to be bothered. I don't buy homes everyday so I'm not an expert on all that needs to be done to get a loan and buy a house. It was such a comfort to work with Chris through the whole loan approval process. I would definitely recommend Chris Barnes and Guaranteed Rate to anyone looking for a mortgage loan!
I was overwhelmed by how easy Chris Barnes and staff made this process. Everyone I spoke with stated the loan process was a horrible experience and the closing would be delayed (don't rely on this date). I had the complete opposite experience. I had many questions they returned by call, always in a fast turn around. I am technologically challenged/not really "plugged in" and they were very helpful in letting me know documents were coming. Staff walked me through the entire process and explained what I was signing. On my closing date, Chris brought fabulous cupcakes and jumper cables when my car wouldn't start. Chris Barnes was over the top in customer service. I cannot say enough about what a great experience I had buying my home through Guaranteed Rate. Thank you!
Darlene B. 07/22/2016
Chris Barnes was fantastic during our mortgage process. He kept us informed and answered every call I put into him, even after normal business hours!
Chris Barnes was outstanding all through the process. I would recommend him to anyone looking for a loan without hesitation.
Chris Barnes was our Lender and he was awesome. I will definitely use Chris in the future. He was professional, responsive, and available. We were first time home buyers and Chris was able to help answer any questions we had during the process. I would recommend him to anyone in need of a lender.
Scott H. - Funded 6/24/2016
Chris was the biggest help out of anyone during my moving process. He was very personable and quick to find the answer to all my questions. I wouldn't use anyone else in the future.
John L. June 1, 2016
Chris and his team were awesome!
Kara S. - 5/26/2016
I was very impressed with Chris and Mary. Very detail oriented and organized!
Michael C. - 5/17/2016
Chris Barnes was very helpful with the whole refinancing process. It was an excellent experience.
Richard Waychoff March, 2016
Chris Barnes was great to deal with and the entire GR team was very helpful with explaining what was needed and answering questions.
James Z. May, 2016
Chris Barnes was very helpful with the whole refinancing process. It was an excellent experience.
Richard W. - Geneva, IL | MAR 2016
Chris and his staff were amazing as usual. His team is extremely knowledgeable and were able to help answer all my questions This is just one of the many reasons why we've worked with Chris over the past 10 years.
Leesa M. -- 10/2/2014
Love my VP Chris Barnes - he couldn't have been more helpful or responsive to my questions and concerns from the first day.
Ellen P. -- Libertyville, IL 8/19/2014
Chris Barnes was wonderful! He even came out to my house to pick up necessary paperwork to expedite the process!
Jennifer R. -- Skokie, IL 7/30/2014
"Chris was great! He and his team were very helpful, detail oriented, patient and attentive to our needs. I would recommend him to anyone looking for a mortgage!"
Kenneth S. -- Arlington Heights, IL. -- 10/2013
Hey, check out this amazing review from Sue about Christopher! “What a fabulous job Guaranteed Rate did refinancing our home! The rate was low, the closing costs were minimal and the service was truly exceptional Everything was done quickly and efficiently. Chris Barnes and his team are truly the best!!!”
Sue M. – Arlington Heights, IL – 5/2013
Everything went very well and as expected, no suprises except a lower amount needed for closing which was a pleasant suprise.
Joseph D. - Geneva, IL 7/2011
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