What people are saying... What people are saying... Back to profile
They were absolutely amazing
Jonathan M. - Aberdeen, NC | Apr 2022
Their staff was awesome and have the greatest loving hearts!! Thank you all!
Karen S. - Loveland, CO | Apr 2022
Good service in a timely matter. Good over going communication.
Hector C. - El Paso, TX | Apr 2022
Everyone was so helpful and warm and friendly.
Sarah L. - Colorado Springs, CO | Apr 2022
Excellent customer service, quick replies to questions during the entire process. Also, the email and text updates give status of loan during entire process in easy to comprehend terms.
Kevin O. - Vienna, C | Mar 2022
Amazing support and engaged agents
Jesse U. - Columbus, GA | Mar 2022
Chris Franquemont and his team were absolutely amazing and responsive. They got the job done and couldn't be happier!
Brannon L. - Colorado Springs, CO | Mar 2022
Your staff was nice, prompt, and knowledgeable. Helped us with our refinance and got through it expediently.
Nason S. - Peyton, CO | Jan 2022
It was so easy working with them, told me what I needed and always check in on me and made sure I haven’t forgotten anything. Also, customer service was always on point, answers quickly and efficiently.
Trishia C. - Colorado Springs, CO | Dec 2021
Chris, Sean, Evan, and Cody made the loan application process seamless and as painless as a loan application can be.
Christopher C. - Cantonment, FL | Dec 2021
Chris Franquemont and his team were awesome to work with!
Thomas H. - Colorado Springs, CO | Dec 2021
Everyone we interacted with was very professional and helpful.
Ricardo N. - Abilene, TX | Dec 2021
By far the best service I have ever had with a mortgage company.
Jason J. - Fountain, CO | Nov 2021
Employees are smart and kind!
Brent B. - Colorado Springs, CO | Nov 2021
They did everything possible to make this a successful and enjoyable time for me
Heather L. - Colorado Springs, CO | Nov 2021
Chris and his team (Cameron and Sean) made the process extremely easy from start to finish. The idea of refinancing my home seemed extremely daunting and nerve wracking, but they quickly put my mind to ease and did the majority of the heavy lifting. Whether it was random questions along the way, clear instructions on what to do or periodic check-ins to give me status updates - they did it all.
Christopher H. - Colorado Springs, CO | Nov 2021
The staff that assisted us through the process was great. Professional, knowledgeable and helpful.
Miguel R. - Colorado Springs, CO | Nov 2021
The people who help me with my loan were completely amazing. They were genuine, honest and extremely professional.
Donte N. - Yelm, WA | Oct 2021
We received superior customer service at all times throughout the process without exception.
Patrick H. - Fountain, CO | Oct 2021
Very quick turn around on our application and great communication. Made the refinance smooth.
Augustin A. - Pueblo, CO | Sep 2021
Awesome first time home buyer experience.
Walnerge U. - Minot Air Force Base, ND | Sep 2021
Grat experience and really easy process.
Elizabeth L. - Colorado Springs, CO | Sep 2021
They did a amazing job for us on short notice!!
Anthony S. - Colorado Springs, CO | Sep 2021
It was easy and great working with Guarenteed Rate.
James P. - Apo, AP | Sep 2021
They were on top of everything. Answered my questions at all times of the day. Very easy to talk to.
William H. - Fayetteville, NC | Sep 2021
Questions answered right away.
Philip H. - Aurora, CO | Sep 2021
This is hands down the best team of people I have ever worked with, super knowledgeable and made me feel comfortable buying my first home. Big shoutout to Shane, Sean, Cameron, and Cody for all of the help and Chris for helping me get started and sharing knowledge about the VA loan.
Sascha A. - Fort Benning, GA | Sep 2021
Great experience, answered all of my questions and then some
Kaylin L. - Colorado Springs, CO | Aug 2021
Very responsive. Answered all my question in a timely matter.
Jonathan B. - Orange, CA | Aug 2021
They walked me through every step of the loan and made it super easy. They always answered my questions.
Garry G. - Parker, CO | Aug 2021
They made all my worries go away they did everything I asked and everything went by fast.
Andrea W. - Hinesville, GA | Aug 2021
Awesome team to work with.
Timothy F. - Peyton, CO | Aug 2021
Such a smooth process. Very communicative and responsive.
Davina F. - Colorado Springs, CO | Jul 2021
Chris and he's team did a tremendous job with the process of are new home it went very smoothly .
Vicente M. - Fountain, CO | Jul 2021
Chris and his staff helped me a lot and were very knowledgeable
Jonathan B. - Colorado Springs, CO | Jul 2021
Cameron was amazing at answering baby questions and going into depth on the process!
Josephine B. - Colorado Springs, CO | Jul 2021
Excellent customer service
Janet V. - Denver, CO | Jun 2021
Good service, never missed a call.
Wyatt S. - Peterson Afb, CO | Jun 2021
Explained everything, very easy to work with.
Daniel D. - Colorado Springs, CO | Jun 2021
The whole team went above and beyond even when our builder made things difficult at the end!
Sarah V. - Colorado Springs, CO | May 2021
Great communication, prompt reply, happy to have had this team help us navigate a large purchase.
Shayne R. - Winston | May 2021
Everyone was very kind and helpful for us as first time home buyers
Justin L. - Bordentown, NJ | May 2021
Exceptional customer service, responsiveness and timeliness.
David L. - North Potomac, MD | May 2021
Really easy and simple. Great team to reach out too
Jonathan W. - Peyton, CO | Apr 2021
Guaranteed Rate gave me the best rate around, and Chris Franquemont made a point of calling me to explain various features of VA loans, which was hugely helpful for a first-time homebuyer like myself. Chris and the rest of the team were extremely responsive and helped ensure that the whole loan process was as smooth and easy as it could be. Top notch service all around.
William T. - Colorado Springs, CO | Apr 2021
Everyone was fantastic and very easy to work with, especially Sean, who always answered all my questions, responded to everything very quickly and on weekends and after hours
Vanessa R. - Colorado Springs, CO | Apr 2021
Good constant communication!
Merelin M. - Colorado Springs, CO | Apr 2021
They were very clear about all paperwork and they worked very hard so I could close fast
Anthony R. - Colorado Springs, CO | Apr 2021
Shane and the team did a great job - I was kept informed about what was happening and my closing went very smoothly.
Melinda P. - Colorado Springs, CO | Apr 2021
They were very good at explaining everything in detail whenever I didn''t understand.
Paige B. | Mar 2021
Guaranteed Rate was quick and very helpful with any questions and concerns we had. Chris and his team worked quickly and were very informative.
Jonathan W. | Mar 2021
Because from start to finish they stayed on top of things and kept us up to speed so as to not have any surprises
Kirk M. | Mar 2021
The team always answered my questions immediately, quick response, nothing was last minuet. I''ve used the same team before for a previous buy and I will go back on my next buy.
Breanna H. | Mar 2021
Quick processing. Very good online document submission interface.
Tomas B. | Mar 2021
They are fast and efficient. All team members communicate what they need from you and seem to communicate with one another effectively.
Frances B. | Feb 2021
The team was very responsive to questions and concerns. Always available and patient with a new home buyer.
Alice L. | Feb 2021
The staff was always available to answer our questions.
Colton W. | Feb 2021
The personnel are very friendly, respond to my questions in a timely manner, informative regarding the loan process and look out for my best interest.
Sherese L. | Feb 2021
The agents I was working with were very helpful throughout the while process and quick to answering any questions I had.
Andrew F. | Feb 2021
Everyone was so helpful and easy to work with.
Steven K. | Feb 2021
Excellent service, fantastic communication, all-around excellent
Joseph C. | Aug 2020
Chris, Sean, and the team provided absolutely outstanding customer service.
Robert J. | Feb 2021
They were extremely professional, efficient and friendly throughout the entire process
David P. | Aug 2020
Because they (Shane Lees) went so far above our expectations that we are now in the home if our dreams
Marjorie O. | Jan 2021
They made the refinance process super easy!
Erich V. | Aug 2020
Great job all the way through
Dustin B. | Jan 2021
Chris helped me through every step and so did every member of his team. No matter how many questions I had!
Amber B. | Aug 2020
They were easy to work with, quick, and readily answered all my questions.
James W. | Jan 2021
Chris and his team were great to work with, easy to communicate with, and answered any and all questions that we had! They made the process so much less stressful than we were expecting!
John R. | Aug 2020
My loan was challenging and they worked their butts off for me.
John G. | Dec 2020
Amazing staff, very friendly
Allison G. | Jan 2021
The home buying process went flawless and I never had an issue with the loan process either
Jeffrey O. | Aug 2020
Very helpful and responsive in a timely manner.
Kelly M. | Sep 2020
Chris Franquemont was amazing! For someone new to the house buying game he walked me through and was able to easily explain things to me. He made the whole process super simple and easy!
Kristin D. | Oct 2020
Very attentive and easy to work with.
Shane C. | Nov 2020
Perfect, they were amazing
Raynard C. | Dec 2020
Because they have an awesome team!
Jennifer A. | Jan 2021
Because they were phenomenal to work with. And always responded quickly
Moroni W. | Aug 2020
All my questions were answered in a timely matter & the team was friendly!
Stephanie S. | Sep 2020
Honesty, communication and personable staff
Ashley S. | Oct 2020
Quick, responsive and personable.
George B. | Nov 2020
Extremely easy to work with and fabulous customer service.
Samuel V. | Dec 2020
Attentive, clear communication. I knew what was going on at all times.
Bryan A. | Jan 2021
Great customer service and great rates!
Kenneth V. | Aug 2020
Whole team is awesome. Thanks Chris especially!
Matthew F. | Sep 2020
Very good customer experience.
Joseph A. | Oct 2020
Friendly and personable associates and know they business very well.
Mark R. | Nov 2020
Everyone was so nice and helpful, especially Shane Lee.
Elise T. | Jan 2021
GR did an excellent job guiding us through the mortgage process.
Arthur W. | Aug 2020
Everyone was AWESOME and SUPER helpful. They were fast and an absolute pleasure.
Daniel H. | Sep 2020
They made our home buying process an easy experience and the best rate we got. They are professionals and available 24/7 to help you.
Rayanne R. | Oct 2020
Super easy, they were extremely helpful with any and all questions and steps in the process.
Julia S. | Nov 2020
Communication was excellent. The whole team did a great job keeping us in the loop and making sure we knew what to do.
Laycee R. | Dec 2020
Guaranteed Rate was there for us every step of the way, helping us quickly when we needed it and made the whole process easier than we thought it’d ever be.
Bruce G. | Jan 2021
They were very consistent and easily to work with from day one.
Gregory I. | Jul 2020
Very kind and helpful group of people.
Anthony A. | Aug 2020
Chris Franquemont and Sean Morrissey were the great to work with. They kept me informed and got me a great rate on my loan.
Betty C. | Oct 2020
Questions were answered quickly and I was always able to reach someone during the process.
Tyler A. | Nov 2020
Very helpful and professional
Shantelle D. | Dec 2020
Chris’s team worked hard to help us close early with a last minute sprint to wrap up all items!
Bradley C. | Jan 2021
Responsive and personal service.
Timothy F. | Jul 2020
Extremely customer service oriented and fast.
David G. | Jul 2020
Quick and easy process. Staff was great to work with. Talked me through my best options.
James L. | Jul 2020
Chris Franquemont is on top of his game. That’s why I’ve used him every time for the past three transactions. He is able to answer all of my questions and make swift work of any specific action items needed. He is super knowledgeable and just a nice guy to talk to and work with.
Kelly Z. | Jul 2020
Being that I was never present during the home buying process. The team at guaranteed rate always answered my calls, emails and texts to satisfaction.
Hong Seen L. | Jul 2020
Responsive and professional.
Bryan R. | Jul 2020
Great accommodation and customer service through the entire process
John S. | Jul 2020
Easy to work with! Process was smooth!
Cory P. | Jun 2020
Very easy and honest to work with.
Bobby B. | Jun 2020
Because they helped us all the way through and didn’t take long to respond, great staff very friendly and professional
Emmanuel S. | Jun 2020
Website document tracking and customer service
Donald D. | Jun 2020
Because they were professional, they had a good system build, sent reminders, uses an electronic signature thing which is wonderful, always answers your questions.
Joshua J. | May 2020
Quick, efficient, and good rate. Chris and his team took care of our needs!
Robert J. | May 2020
Outstanding professional and communication
Robert J. | May 2020
The staff was extremely kind, patient, friendly and helpful. (Chris, Sean, and Cody)
Sherese L. | Apr 2020
I have worked with them twice in the last year now and it has been an easy, professional process both times.
Douglas S. | May 2020
The process was super easy they were super responsive and got me a great rate on top of all my earnest money back.
Aliyah R. | Apr 2020
If someone wants a smooth process and people that help every step of the way, then I’d recommend Guaranteed Rate.
Steven W. | Apr 2020
Chris was very helpful and explained everything .
Dennis V. | Apr 2020
They care about their customers and we’re there with us every step of the way!
Shaun W. | Apr 2020
Chris and his team made everything so simple, and he always took time to explain everything.
Stephanie H. | Mar 2020
Everyone was very helpful and patient with questions I had.
Nadine C. | Mar 2020
Helpful, kind, informative.
Christopher U. | Mar 2020
Team Franquemont is efficient, professional, accurate, and so friendly!
Kelcy S. | Feb 2020
As a first time home buyer, this has been an overall great experience with the entire team. We were guided every step of the way until the closing date and not once did they hesitate to answer our questions!
Agustin R. | Feb 2020
Fast, efficient, helpful, easy
Frances B. | Feb 2020
We are very pleased with all the help Guaranteed Rate gave us during our 1st time purchasing our beautiful house. Thank you Chris and Sean for everything!
Gary V. | Feb 2020
Best service for getting a house.
Tyler K. | Jan 2020
Chris was great, we didn’t have to do anything. Made it super easy
Christopher Q. | Jan 2020
I have worked with Chris twice since he has been there and all I have received is excellent service.
Fred L. | Jan 2020
Easy to work with. Processed all paperwork quickly.
Kurt A. | Jan 2020
Everyone was easy to work with
Heather W. | Dec 2019
I really appreciated how easy it was to reach Chris and his team!
Seung-Min B. | Dec 2019
Chris has outstanding customer service and is on top of everything he does.
Todd C. | Nov 2019
Chris has outstanding customer service and is on top of everything he does.
Todd C. | Nov 2019
Because of Chris Franquemont
Christopher H. | Nov 2019
Chris and Sean were on top of it! Very responsive. They explained everything to make sure I understood the docs I was signing and the loan process.
Amber F. | Oct 2019
Chris and Sean were responsive, helpful, and nice to work with. Closing was on schedule and went smoothly.
Nicole P. | Oct 2019
Chris and his team at Guaranteed Rate made this process too easy. Any question that i had, i was able to contact Chris and he, or one of his team members, responded immediately. The smoothest and most worry free lender experience that I've ever had. I cant say enough good things about Chris and his team at Guaranteed Rate.
Dane P. | Aug 2019
Chris Franquemont was amazing. I am so grateful to have had him on my team.
Jaclyn M. | Aug 2019
Chris was very responsive and patient with all my questions. Great customer service.
Kathleen S. | August 2019
Chris Franquemont was absolutely OUTSTANDING in every way. Walked us through the process. Kept us up to date on the process and made sure all was done. Promote him immediately.
Douglas P. | Aug 2019
Chris and Sean answered all my questions quickly and made everything simple.
Angela H | August 2019
Amazing agent, he turned the process into a highly personalized experience. I would definitely recommend this company to anyone buying a house.
John G. | August 2019
Chris and Sean were awesome! I was very apprehensive about applying for a mortgage initially. Chris told me he would walk me through everything and make it easy as possible. Chris and Sean always kept me up to date on what I needed to do and where we were in the process. They both did an excellent job and made the process much easier than I anticipated!
Darryl W. | July 2019
Chris Franquemont and his team were incredibly helpful in securing the loan for the purchase of my new house. They made the process incredibly efficient and painless. I am absolutely thrilled!
Rebekah R. | July 2019
My wife and I were extremely pleased with working with Chris. He saw my other two competitor loans i was working with before and just blew them out of the water and helped us out a lot. I definitely would recommend Chris and his team to anyone looking to refinance or get a loan for mortgage.
Eddy R. | June 2019
Chris and the Guaranteed Rate company made this process painless and a pleasure. The employees were extremely professional and made time for our questions at anytime of day or night. I will be recommending to other services members to use this business!
Trevor C. | May 2019
Our loan officer was phenomenal and very knowledgeable, he made the process very simple and understandable for us as first time home buyers. We will absolutely use Chris Franqemont in the future for all of our loan needs.
Robert H. | May 2019
Chris Frankquemont was extremely professional. Very helpful, informative, and fast response times
Bryant P. | April 2019