What people are saying... What people are saying... Back to profile
Excellent communication and follow through
Craig P. - Charlotte, NC | Dec 2021
Excellent customer service
Lilian R. - Charlotte, NC | Dec 2021
The team was very professional and made the process simple and easy to understand
James A. - Folly Beach, SC | Dec 2021
Chris Hutchins and staff were very thorough throughout the entire process. They made it very simple to complete the transaction.
Lewis H. - Ocean Isle Beach, NC | Nov 2021
The team that helped me was very responsive, knowledgeable, and timely in every aspect of the financing.
Robert A. - Los Angeles, CA | Nov 2021
Always have a great experience with this team.
William M. - Wilmington, NC | Nov 2021
The Team was very efficient and had answers to all my questions.
Rhonda H. - Wilmington, NC | Nov 2021
Chris and his staff were dynamite.
Elyse W. - Wilmington, NC | Nov 2021
Communication and process was great.
William W. - Greensboro, GA | Nov 2021
Process was very quick and easy.
Nancy T. - Winnabow, NC | Oct 2021
Amazing service, everyone makes you feel like you are their only customer, answer all my questions, so quick, easy, love the ability to do most virtually.
Sara W. - Kure Beach, NC | Oct 2021
Used GR on a few homes and always a great experience. You can expect the same consistent, high quality service.
Leo S. - Bradenton, FL | Oct 2021
It was the easiest mortgage process I have ever experienced.
William K. - Township Of Washington, NJ | Oct 2021
Easy process and very efficient
Harry C. - Pawleys Island, SC | Oct 2021
Personalized service; flexible and professional
James M. - Raleigh, NC | Oct 2021
Chris and his whole team were amazing through the whole process! The stayed on top of everything and had us clear to close in record time!
Amy P. - Hampstead, NC | Oct 2021
I felt like Chris Hutchens and his team went above and beyond for me
Clay C. - Raleigh, NC | Sep 2021
Great follow up and customer service. Friendly staff.
Christopher R. - Wilmington, NC | Sep 2021
Because I believe I received expedient and comprehensive service.
Stephen M. - Silver Spring, MD | Sep 2021
Team was responsive and efficient.
Justin L. - Wilmington, NC | Sep 2021
They were very knowledgeable, easy to work with and efficient.
Valerie Z. - San Jose, CA | Sep 2021
Everyone on Chris Hutchens team was awesome! They are professional and respond to questions quickly. Bryan Allen made sure we got our pre approval letters quickly even on Saturdays. This team of people worked so hard to help make it possible for my family be able to purchase and move into our new home before listing our old one. My elderly mother gave us gift funds and everyone on the team was respectful and patient with her when she had questions. They helped us to make buying in this fast paced difficult market as stress free as possible. I was referred to Chris by my Uncle and I’m glad I took his recommendation. I will be passing the recommendation along to all my coworkers at NHRMC. Thank you all again for all the hard work. We appreciate you!
Stephanie C. - Wilmington, NC | Sep 2021
The entire process went smoothly
William B. - Wrightsville Beach, NC | Sep 2021
Excellent service across the board
Mark B. - Pittsburgh, PA | Sep 2021
Easy process and great people
Peter D. - Ocean Isle Beach, NC | Sep 2021
Very quick and convenient. Communication was excellent.
William B. - Wilmington, NC | Sep 2021
My loan process was pretty streamlined
Surjit K. - Cary, NC | Sep 2021
GR IS THE BEST! CHRIS & HIS TEAM ARE A MORTGAGE GOD!
Kelly C. - Wilmington, NC | Aug 2021
We had the BEST experience with the entire Guaranteed Rate team. Every person on our closing team was professional, timely, friendly, and great at explaining each step of the process.
Brittany R. - Wilmington, NC | Aug 2021
I was pleased with the help that I got from all of the people I worked with. Chris was especially helpful and texted, emailed and called after work hours.
Susan S. - Leland, NC | Aug 2021
Everything went smooth. Everyone was available to answer questions. I was communicated with regularly.
Arthur A. - Carolina Beach, NC | Aug 2021
Because of Kelly- She was awesome to work with and went above and beyond for us. Communication was great!
Tammy G. - Wilmington, NC | Aug 2021
Because team was fantastic!
Erik R. - Nyack, NY | Aug 2021
They were very helpful, courteous and quick when last minute changes were needed to my loan.
Dana K. - Nashville, NC | Jul 2021
They are prompt, efficient, friendly N and make the process so easy.
Jeffrey B. - Castle Hayne, NC | Jul 2021
Efficient. Worked with me over text messages. This was extremely convenient and messages didn’t get lost in the mountains of emails.
Candace G. - Wilmington, NC | Jul 2021
Everyone worked together in a fast pace but efficient manner.There were absolutely no hiccups.
Tlee W. - Charlotte, NC | Jul 2021
I have worked with Chris Hutchins for over 20 years and have always been very pleased with his services.
Kathleen B. - Wilmington, NC | Jul 2021
I've dealt with Chris Hutchens and his team on a past home and for this one and they bend over backwards to get you over the finish line.
Brian D. - Wilmington, NC | Jul 2021
Personalized and quick attention. Clear. Supportive.
Geraldine G. - Erie, PA | Jul 2021
Great experience from Chris and his entire team!
Tracy M. - Wilmington, NC | Jun 2021
Great service, communication, and extra effort.
Douglas H. - Wallace, NC | Jun 2021
Attentiveness, quality support and informed team.
William M. - Myrtle Beach, SC | Jun 2021
Everything was super fast and smooth. Communication was awesome!
Jeffrey N. - Bloomington, IL | Jun 2021
communication was excellent - especially Emily
Eugene B. - Wilmington, NC | Jun 2021
great team working together.
Patricia D. - Greensboro, NC | Jun 2021
Excellent service, prompt responses to questions.
Michael S. - Wilmington, NC | Jun 2021
Fantastic, prompt service.
James H. - Belville, NC | Jun 2021
Excellent Service, Quick Close
Frederick S. - Wilmington, NC | May 2021
Professional, easy to work with and a streamlined process.
Kyle N. - Wilmington, NC | May 2021
Chris and his team were very helpful, they took me through every step of the process and me being a new home buyer really helped me understand everything. With the market being the way it is right now, Chris was very quick and on it to get my loan processed.
Cindy R. - Wilmington, NC | May 2021
Great employees that are timely, professional and helpful.
Jill B. - Wilmington, NC | May 2021
The entire team was so easy to work with; they kept on top of the process and communication, and helped us push to close on time.
Erin Z. - Wake Forest, NC | May 2021
The service team was great and very responsive to my questions. The portal to work digitally was fantastic.
Michael H. - Greensboro, NC | May 2021
Above and beyond great communication and help.
Daniel B. - Sterling, VA | May 2021
Great service and communication
Michael O. - Concord, NC | May 2021
The refi process was very efficient. I think it was about as quick and simple as possible.
Gary R. - Hampstead, NC | May 2021
All our questions via phone calls were answered promptly and professionally. The process was quick and as easy as could be expected.
Larry T. - Carolina Shores, NC | May 2021
Great to work with very easy
Scott L. - Wilmington, NC | May 2021
Great service and effort by Chris Hutchens and his entire team
Jeffrey C. - Surf City, SC | Apr 2021
The process was clearly explained, and it was easy to know what I needed to do when and the people were very helpful and proactive
Swathi R. - Greenville, NC | May 2021
Was impressed with the help they gave in reaching my goal to qualify for our mortgage.
David H. - Leland, NC | Apr 2021
They were there every step along the way. Usually is a stressful decision and complicated process but they made it easy to understand and help in any way they could.
Ronald H. - Surf City, NC | Apr 2021
The Team was amazing to work with. They are thorough, professional, timely, responsive and thoughtful. They helped us every step of the way and even gracefully prompted us when they needed things from us that we had failed to send.
Sarah B. - Jackson, WY | Apr 2021
2nd time using them and Chris Hutchens and team made the experience easy and without any stress, bottom line they took care of me.
John D. - Wilmington, NC | Apr 2021
Prompt service. everyone made an overwhelming process easy.
Sandra A. - Castle Hayne, NC | Apr 2021
Amazing communication from the entire team. Every single person on the team was absolutely fantastic. Superb customer service, friendly, and accurate.
Linda P. - Cary, NC | Apr 2021
Excellent service very easy procesz
Tammy S. | Mar 2021
Simple process Quick response time Patience
Teresa B. - Newton, NC | Apr 2021
The entire team was very helpful and informative through all phases of the process. Questions were answered in a timely manner, and each step in the process was explained clearly and concisely.
Addison S. | Mar 2021
we have closed 3 houses with the Chris Hutchens team and respect and value the whole group. From Chis himself to Bryan Allen to Emily Costin to Kelly Cherry and others they were a delight to work with. Professional, personable, intelligent, proficient at their jobs and reliable. Great group!
Steven M. - Wilmington, NC | Apr 2021
Great service and excellent communication thru the whole process
Jeffrey L. | Mar 2021
We delayed closing several times due to the sale of our prior home. ALL associates handled situation with professionalism and EXCELLENT customer service.
Jennifer M. | Mar 2021
They were consistent with communication and fairly quick with processing our loan. Gave us a good rate. Helped us determine the best course of action for our financial goals.
Sydney B. | Mar 2021
The process was smooth and the team at GR were great to work with.
Meredith W. | Mar 2021
Have used Chris and his team twice now and i am completely satisfied. best mortgage experiences ever.
Paul T. | Mar 2021
This was the most smooth and informed mortgage transaction I''ve ever had.
Alison L. | Mar 2021
Great service and knowledge. Very responsive! Chris Hutchins and his team were a 10+
Shari H. | Mar 2021
Because Chris Hutchens and his team are amazing. They are knowledgeable and efficient.
Kenneth M. | Mar 2021
Kelly Cherry was wonderful to work with.
Gary C. | Mar 2021
Chris and team were great. They were patient with us and worked with us as we changed out mind on a few things.
Richard O. | Mar 2021
Chris Hutchens is great to deal with as well as his team.
Larry H. | Mar 2021
the process was very informative and simple
Jack T. | Mar 2021
We received excellent service.
Brien M. | Feb 2021
Throughout the entire process, we received exceptional customer service.
Elizabeth G. | Feb 2021
The team did a perfect job. It was painless.
Donald G. | Feb 2021
Guaranteed Rate was very responsive to all of our questions, communicated effectively, and made the process smooth and stress free.
Ashley S. | Feb 2021
Excellent and efficience service
Jeffrey W. | Feb 2021
Everyone was professional, knowledgeable, and gave me my desired result.
Jeffrey B. | Feb 2021
I had the most effective, transparent and professional experience.
Maria S. | Dec 2020
Chris Hutchins and his team are great at what they do and the process was simple and pleasant.
James A. | Feb 2021
The process was so easy and I was pleased with the rate & the service.
Bonnie B. | Dec 2020
I have used this company many times, always with good results
Justin D. | Dec 2020
Prompt, great communication and professional.
Lane V. | Sep 2020
Emily Costin was absolutely wonderful, amazing to work with. She is so sincere and helpful and always available. She tries to see and handle issues before they come up. I can't say enough about her. Basically her whole team was great.
Katherine O. | Dec 2020
Chris and the team were just awesome
corrine c. | Sep 2020
Knowledgeable staff, great customer service, Chris Hutchens is the man and his team is incredible. I have purchased and sold multiple homes but working with the Hutchens team has been my best experience to date.
Sean B. | Nov 2020
Chris and Kelly and the team go above and beyond - communication is top notch.
James D. | Dec 2020
Staff made sure I understood every step of the way
Tameil W. | Sep 2020
We enjoy working with the people.
Joshua M. | Oct 2020
responsiveness, relationship, digital experience
Sean D. | Nov 2020
Very professional, hard-working team.
Richard C. | Dec 2020
Chris has been a consistent voice of reason and recommended only the best for our family and finances
Jonathan H. | Jan 2021
Chris Hutchen's team is great to work with.
Donald G. | Oct 2020
I like the people that I worked with during the process.
Travis H. | Nov 2020
Process went smoothly and as described
John W. | Dec 2020
Chris Hutchens and his amazing team!
Gerald H. | Jan 2021
Simple and organized process.
Kevin O. | Sep 2020
Easy to work with and responsive
Tara G. | Oct 2020
I have used several times and am pleased in every way.
David K. | Nov 2020
Everything went pretty simply with them and they made sure we collected all we needed before a time crunch
William S. | Dec 2020
They were quick and easy. You can tell they care about the process and getting it done as fast as possible.
Ben R. | Jan 2021
Very responsive and professional team
Marisol R. | Sep 2020
Excellent to work with! Always answered their phones and worked to get my closing on time.
Rebecca W. | Oct 2020
Chris and his team are outstanding.
James F. | Nov 2020
Chris and his team are fantastic to work with! Always accessible and quick to respond to questions!
Heather A. | Dec 2020
Quick close,great rate,easy to work with
Jerry J. | Jan 2021
Always available via phone, text or email
Sharon I. | Aug 2020
Guaranteed Rate made the lending process so easy. Chris and his team were responsive and worked diligently to find me the right loan at the right rate.
Rebecca W. | Sep 2020
Everyone was very clear in their direction and very responsive and professional.
Alice C. | Oct 2020
They got it done in a very professional and timely manner. Pleasure to work with the entire team.
John H. | Nov 2020
We financed a new property and re-financed our primary property. The team was very professional and helpful. It was problem free.
John S. | Jan 2021
Everyone I worked with was very helpful in educating me along every step of the process and made things simple, respecting my time.
Meredith G. | Aug 2020
They gave me very good service and a great rate.
Liillian M. | Sep 2020
The process was made easy and secure
Ann K. | Oct 2020
Everyone was so nice and helpful.
Ezgi M. | Nov 2020
The online application portal was so easy! And the communication with the team gave us peace of mind the whole way through.
Brittany F. | Jan 2021
I gave this rating due to the exceptional service provided by Kelly Cherry and Chris Hutchens. They were always available to help me anytime. This is the type of service I will recommend to everyone.
Thomas M. | Aug 2020
The entire process was hassle free. All of my questions and concerns were addressed right away. All communications were handled professionally and were helpful.
Mary W. | Sep 2020
Got my loan! And the team has been great through this process
Guillaume B. | Oct 2020
I’ve done business with Chris Hutchens and his team back in 2013 when I purchased my 1st home and it was an amazing, easy process. I knew when it was time to purchase another home who I would contact for financing and I wasn’t disappointed. Another amazing experience with Chris Hutchens and his team. Overall, I love the fact that I don’t have to be in Wilmington to do business especially during a COVID-19 pandemic.
Yolanda S. | Nov 2020
Outstanding service and very professional
Susan E. | Dec 2020
Easy and smooth! Supportive through the entire process
Matthew G. | Jan 2021
Chris and his team were very responsive with all of our questions.
Justin B. | Aug 2020
Excellent customer service, excellent rate
Elizabeth B. | Sep 2020
The people I worked with at Guaranteed were fantastic!
Norma K. | Oct 2020
Prior history and happy with people
David B. | Nov 2020
Great communication and friendly people to work with
Katherine O. | Dec 2020
Very responsive and pleasant to deal with! Great experience refinancing our home!
Timothy S. | Jan 2021
Chris was incredibly professional and worked with us to find the best rates for our home refinance. We highly recommend him and his team!
Sheila T. | Aug 2020
Easy to work with. Quickly responded to communication via email. Helpful answering questions.
Pamela B. | Sep 2020
They were great at giving me all the information I needed or asked for. Great response time and very personable with their approach.
Marvis H. | Oct 2020
They financed a new property for us and did a refi on our primary property without any problems.
John S. | Jan 2021
The team was professional, friendly, and willing to baby step me through every step of the process from out of state.
Ginger L. | Aug 2020
Chris Hutchens and his team are amazing to work with. This is our second time with them and we won't use anyone else.
Daniel Y. | Sep 2020
The team was very professional with a comforting flair. They answered any question I had timely and explained reasoning. They delivered when they said they would.
Ursula G. | Oct 2020
Everyone was great, and things went smoothly.
Gregory E. | Nov 2020
Everyone I had contact with at Guaranteed Rate was very helpful. Quick response when I had questions and made the whole process quite easy. Thank you all.
Lynne B. | Dec 2020
The process was straightforward and everyone I dealt with was very courteous and willing to help.
Charles B. | Jan 2021
Excellent customer service
Paul T. | Aug 2020
Almost perfect customer service. Great attention to detail and excellent explanations all along the way
Anthony A. | Sep 2020
Guaranteed Rate is the best of the best!! WE LOVE GR AND THEIR AWESOME TEAM. seamless process everytime! Chris Hutchens is a God when it comes to mortgages.
Jonathan T. | Nov 2020
Professional, efficient, responsive from start to finish.
Dennis S. | Dec 2020
Fast, efficient and honest!
Christopher M. | Jan 2021
Great value for services provided and lower mortgage rate than our bank would offer!
Fernando A. | Jul 2020
Process was very easy. The upload docs made very simple which lessen the phone tag. Everyone that helped from start to finish was very personable and I felt very confident throughout everything.
John D. | Aug 2020
They are quick, organized and efficient. I have already recommended them to friends who have used them for refinancing
Caryln S. | Sep 2020
Excellent customer service
Gina B. | Oct 2020
Very professional and timely
Thomas Q. | Nov 2020
The Guaranteed Rate team was willing to do anything to help me get the best loan possible with the best conditions and terms.
Kaysey R. | Jan 2021
Great service. Expedited process.
Craig M. | Jul 2020
Chris got us locked in at a good rate and his team was responsive to getting from initial offer contract to closing in 25 days. Aggressive during the busy month of June.
Keith B. | Jul 2020
Chris and his team worked diligently to help my husband and I obtain a loan for our house. They were patient and knowledgeable every step of the way!
Christine B. | Jul 2020
The rates were competitive and the team was great.
Ellen B. | Jul 2020
Streamlined process, great technology, quick respose to questions.
Timothy W. | Jul 2020
Good rate and customer service
Michael W. | Jul 2020
Extremely efficient and helpful staff. They really know how to move the process along. They made the loan origination process very easy!
George G. | Jul 2020
Kelly Cherry went above and beyond to make sure that all paperwork was taken care of for us last minute and rushed to get our loan approved. She worked very hard to allow us to move in on time and was great with following up on things.
Melissa M. | Jul 2020
Kelly Cherry, who handled the bulk of my loan processing, did an OUTSTANDING job and she deserves a lot of credit for getting my loan, from start to finish, in exactly 3 weeks!! I honestly do not know how that was possible. With all the COVID stuff going in, which is causing so many delays, Kelly got my loan through very quickly and professionally. Kelly did as good of a job as I have ever experienced. I could not say THANK YOU enough to her for her excellent work!!
Andrew F. | Jul 2020
Excellent service in a timely manner
Alan R. | Jul 2020
Chris and team were very knowledgeable and very responsive. The process to provide financial data to them was very easy and seamless.
Jeffrey M. | Jul 2020
I was incredibly impressed with the response we got from the onset of this mortgage. They were knowledgeable about all aspects and moved quickly to address any needs.
Michael T. | Jun 2020
The professionals involved from start of process to the end. It was seamless!
Eric K. | Jun 2020
Exceptional service from Chris Hutchens and his team from start to finish.
Jeffrey H. | Jun 2020
From the beginning to the end the service was the best experience I had ever had from any other mortgage lender. Chris and the rest of the team were very nice and quick with answers. If I needed something they answered with no delay. super satisfied!!! Thanks to that team.
Timothy O. | Jun 2020
Very professional and responsive
Paul T. | Jun 2020
Pulled everything together quickly and accurately.
Fred A. | Jun 2020
Everyone we worked with was excellent. We’re grateful to this team for helping make our new home a reality!
Kevin R. | Jun 2020
Chris’ team was always able to respond and assist with any questions I had. They were also very transparent. Smooth close!
Dylan K. | Jun 2020
Very professional and timely with everything to get the loan approved and closed without issue.
Nicholas K. | Jun 2020
good service, easy to work with
Timothy K. | Jun 2020
We had a lot of delays but they made it happen.
Gregg T. | May 2020
Excellent Experience. Chris Hutchens is the Best, A True Professional who made the Process Seamless!
John P. | May 2020
Mostly I dealt with Emily Costin. I needed a lot of assistance. She was excellent. Always called me back if she was unavailable.
Judith N. | May 2020
Process is smooth, quick, and well communicated.
Brian C. | May 2020
Everyone I came in contact with was very professional, knowledgeable, and straightforward. Very effective.
Jonathan R. | May 2020
Unbelievably professional, fast, efficient
Patti R. | May 2020
Quick, easy and a pleasure to deal with
Todd S. | May 2020
Simply thought everyone was genuinely helping to ensure/support your application process and wanting you to qualify for the loan.
John S. | May 2020
Incredible service at every turn and professionalism by all members. Response time was impeccable and just a really great process.
Frank K. | May 2020
Excellent costumer service.
Jorge R. | May 2020
Easy to work with. Prompt responses. Goes above and beyond to assure customer gets top notch service
William P. | May 2020
Chris Hutchens and his team are top notch! Everyone is friendly, professional and continue to provide a smooth closing! We are returning customers and so thankful for the job well done every time!
Philip T. | Apr 2020
So easy to use, excellent service
Gayle H. | May 2020
Chris and his team were very responsive, knowledgeable and professional throughout the whole process.
James A. | Apr 2020
They were top notch, super responsive, very trustworthy. I’d recommend anyone to go through Chris Hutchens and his team at a guaranteed rate.
Lane V. | May 2020
Very responsive and proactive
Theophilus R. | Apr 2020
Awesome customer service. Always there to take my calls and answer any questions I had.
Deborah T. | May 2020
Process was organized and efficient
Stacie H. | Apr 2020
Chris and his team go above and beyond expectations to help you.
Robert L. | Apr 2020
I would not hesitate to get my next mortgage with Rate.
Timothy A. | Apr 2020
Because of the local staff in Wilmington, NC, and how they have treated me.
Maxwell M. | Apr 2020
Hardworking and EXTREMELY punctual. Every single employee went above and beyond to make the impossible happen during the most unique situation the world has ever seen.
John W. | Apr 2020
Fantastic communication and follow-up, professional team and great rates.
Christine G. | Apr 2020
Very engaging, and response team at all levels
Mark L. | Apr 2020
Great service from all team members. Knowledgeable and efficient.
Sonja A. | Apr 2020
Chris Hutchens, Kelly Cherry and Jacquelyn Gale were fantastic. I was referred to them by Rick Mikel who I purchased my first home with.
Ronald W. | Apr 2020
everything went so smooth I was amazed
Gregory B. | Apr 2020
Great customer service. Made getting the loan easy
Thomas E. | Apr 2020
They were easy and great to work with
Kathryn H. | Mar 2020
The team worked together to keep my wife and I ahead every step of the way.
Charles R. | Mar 2020
Very responsive and helpful. Overall very smooth process.
Gregory S. | Mar 2020
Because I already have due to how smoothly everything went with mine.
Christy K. | Mar 2020
Great service, friendly staff. Everything was explained fully.
Terri D. | Mar 2020
Chris Hutchens and his amazing team made this process so easy and stress-free
Erika D. | Mar 2020
People very helpful - good communication all during loan process.
Don R. | Mar 2020
nice people. organized process
Joshua B. | Mar 2020
Very professional and friendly.
Judith M. | Mar 2020
Because I have been a customer for many years and I have always been extremely well looked after by Chris and his team.
David G. | Mar 2020
Everyone was great to work with.
Richard C. | Mar 2020
Chis Hutchins and his team are amazing. Makes everything painless..just a joy to work with!
Patricia D. | Mar 2020
Extremely easy process from start to finish. Communication was crisp and thorough. Very quick responses to any questions asked. Chris Hutchens provided excellent guidance on a Loan that best suited my needs. His staff is always very courteous and ensured the loan was processed on time. Jackie Gale was especially instrumental in answering my questions and ensuring the process was successful. Kate Beaver provided consistent updates regarding my loan and ensured I had all of the necessary information during each step of the process. I am very impressed with the entire team and look forward to future assistance with my mortgage loans. Thanks again!
Kimberly M. | Mar 2020
Outstanding customer service, knowledge and super efficient!
Kelly T. | Mar 2020
The whole process was amazing from start to finish. Amazing And quick communication and very pleasant and helpful
Jeffrey M. | Feb 2020
Client communication and ease of mortgage application through the portal.
Peter C. | Feb 2020
friendly, professional, efficient, patient, thorough, helpful
Donna S. | Feb 2020
Exceedingly helpful and efficient
Kasi F. | Feb 2020
Chris, his expert team, and the processes make obtaining a loan an exceptionally smooth, easy and quick process.
John W. | Feb 2020
I trust Chris Hutchens and his team
Kraig M. | Feb 2020
Communication, timeliness, attention to detail
Adam B. | Feb 2020
Service, Follow through; Reliability; Did as they said they would; Courtesy extended; Answered phones promptly
Dennis D. | Feb 2020
They were very helpful during the whole process
Christian G. | Jan 2020
Excellent service throughout the entire process. Chris and Kelly were excellent
James L. | Jan 2020
Customer service and ease of process
Justin C. | Jan 2020
Everyone was helpful and friendly.
Larry P. | Jan 2020
Chris Hutchens is amazing!!! He’s helpful, knowledgeable, responsive, and kind.
Ashley N. | Dec 2019
very friendly, patient and helpful
Laura C. | Dec 2019
Chris and the squad were crazy responsive and great communicators. They helped us close very quickly with no issue.
Patrick S. | Dec 2019
All involved were courteous and professional. As problems arose (mostly external) they were addressed promptly.
Roger Z. | Dec 2019
The service we received from Chris Hutchens.
Maxwell M. | Dec 2019
They were very fast. Quick responses to my emails, and answers to almost all my questions.
Nicole K. | Dec 2019
everyone at the company is a true professional and very generous with their time to make sure the process goes as smoothly as possible.
Clare S. | Dec 2019
Ease of doing business, friendly staff, flexible
Patricia G. | Dec 2019
I have had amazing experiences with Guaranteed Rate obtaining 4 loans in recent years. Highly recommend!!!
William M. | Nov 2019
The folks I worked with were super friendly, knowledgable and helpful.
Nicole Jo M. | Nov 2019
Quick process, great service
Andrew M. | Nov 2019
Chris, Kelly and the team were incredibly easy to work with and made it a very easy process.
Daniel R. | Oct 2019
I had a good experience, there were just too many people involved. I wasn’t sure who was who.
Dennis C. | Oct 2019
This was the most seamless, easy and quick process with highly organized and friendly people
Donna U. | Oct 2019
Bent over backwards to help us and get is best mortgage possible.
Marcus W. | Oct 2019
Chris WAS AMAZING and his team was AMAZING! Very smooth process throughout! :)!
Shannon I. | Oct 2019
They made it a stress free, seamless experience!
Jack M. | Sep 2019
Attention to detail and quick turnaround.
Emily G. | Sep 2019
They gave me exceptional service the whole process.
Jamellah S. | Sep 2019
Thank you for taking on my emergency and getting the clone closed!
Phillip B. | Sept 2019
I appreciate the fact that Chris Hutchen's responded to me so quickly on text. This made the process much quicker and easier. They made it happen in under 30 days. Great team.
Tina G. | August 2019
Chris Hutchens and his team were incredible to work with. I can not say enough great things about the experience I had with Guaranteed Rate. They helped me buy my forever home! Thank YOU!!!!
Kristie N. | Aug 2019
Good, prompt response to questions. Pleasant to deal with.
Jorge S. | July 2019
Overall, very happy with the process. We were very happy with the friendly, knowledgeable team, who guided us every step of the way. The only not so great moment was when we received all the documents again on moving day (day after closing) to review and e-sign within a very short period of time (if I remember correctly). It was quite a surprise and inconvenient.
Amy B. | Aug 2019
I really enjoyed working with Chris and Kate. Kate kept us informed and was very professional. The whole team was great, I would definitively reach out to them if we ever needed another loan.
Tuhuynh B | July 2019
Chris Hutchens and his team were absolutely amazing to work with. They made this loan process such a breeze. They are extremely responsive and will answer any and every question you have. Their online portal was very easy to use making the entire loan process simple. Thanks to Chris and his team at Guaranteed Rate. I will 100% recommend them to anyone needing a loan and also use them in the future.
Daniel Y. | July 2019
Much simpler process than I had envisioned. The entire team at Guaranteed Rate worked together guiding us throughout the process and actually making this a pleasant experience. I would highly recommend this team.
Gregory J. | June 2019
Thank you for all your assistance in my first time home buying! They helped me every step of the way!
Sara Y. | June 2019
Chris Hutchens and his staff are top notch and did a great job! The process was smooth and they kept me informed from start to finish. Thanks again.
Kraig M. | June 2019
The loan process was thorough, but relatively easy. And it was quick. Other providers told us they could not meet our timeline, but you did.
David B. | May 2019
Chris and his team were nothing but helpful and exceptional in helping me get my loan. They talked me through the process and informed me of what was happening on every step.
Marvis H. | June 2019
The whole process of securing a mortgage was quick and easy. the team communicated well.
Eric C. | May 2019
Chris Hutchens was a fantastic loan officer! He answered all of our questions in a timely manner and was readily available to us via phone, text, and email at all times. He made this a very pleasant experience for us!
Allyson A. | May 2019
My second time using Guaranteed Rate and I would highly recommend this company. Great experience once again.
William B. | May 2019
The team was super we processed from out of state and they were extremely helpful and east to work with.
Donald L. | March 2019
Thanks very much to Chris and his team. The very best!
David G. | March 2019
Very helpful and were able to find us a wonderful loan when others couldn't. Would definitely use again. Thank you!
Whitley S. | March 2019
Chris and his employees did a great job in my loan. Everything was done in an expedited manner which made the whole process seamless. I will definitely use Chris again when I move again in the future.
Robert N. | February 2019
Very grateful for the professional expertise of Chris Hutchens and team!! They saved me from a miserable situation with minimum effort on my part!! Thank you, everyone!! It’s a pleasure to go business with you!!!
Cynthia F. | March 2019
Everyone made it so easy from the initial loan process to closing. My loan officer worked with me every step of the way.
Christopher L. | February 2019
Great staff to work with. I would highly recommend anyone looking for a loan to call you.
Michael T. | February 2019
Once again, the best experience with a mortgage company I've had. Chris and his entire team are professional, experienced, and top-notch. Would never use another group.
Timothy N. | January 2019
Our team in Wilmington was wonderful- extremely helpful and responsive. Great experience. Thanks!
Michele N. | February 2019
They were professional, friendly and very responsible. This is my second time working with them and I’ll use them again next time.
Lane V. | January 2019
Everything was seamless, and we were able to get this loan closed in under 30 days. Very impressed with this team!
Seth N. | January 2019
Chris was a reference from our agent Brett Knowles. Together they made the buying of our new home easy and quick. I can’t thank Chris Hutchins enough for his hard work. The things we did not understand, he broke them down and explained to us so we knew what was happening and how to proceed. I would highly recommend him and his team to everyone. We thank you for your service!
Jeremy C. | December 2018
It was a very pleasant experience. Chris and his office staff are extremely professional and knowledgeable. We knew we were in very good hands!
Michael A. | January 2019
We've been through this process many times in the past. We have never had as smooth a closing process as we've had with Chris Hutchins! Best lender ever.
Nivine R. | December 2018
Chris and the entire team were excellent. They were quick to respond and answered all my questions as a first time home buyer!
Walker S. | December 2018
Everyone was very professional, patient, answered all my questions and responded right away to anything I needed. The staff made me feel that I will be very welcomed in NC, they went out of their way to be kind and friendly. I am very pleased with the entire process and would recommend guaranteed rate to anyone who needed a loan. Thank you for the opportunity to show my appreciation.
Clare S. | December 2018
Chris and his team were great to work with from start to finish! I never had to call for an update, and they kept me well informed through the entire process.
Brandon G. | November 2018
Every single person was informed, friendly and professional. This is a first-rate organization with very competent staff. I Highly recommend them.
Anne C. | December 2018
I knew even before we started that we would have the best service. Every staff member was Outstanding. Helpful, Polite, Kind, Patient & ON & ON. Not one Complaint on our part. Thanks again.
Scott E. | November 2018
Chris Hutchens team are some of the most upstanding, considerate, and professional group that I have ever had the pleasure of working with! Super thankful I had them when all the craziness hit the fan they took full control and made sure everything with my loan was seamless all the way until closing.
Charles R. | November 2018
I had a great experience with Chris and his staff. They made it easy for my wife and I and most importantly they kept all lines of communication open. Very pleased and couldn't have asked for a better experience.
Matthew D. | October 2018
Chris and his team are very professional, easy to work with and outstanding at what they do.
Marlene U., October 2018
The team handling our mortgage was exceptional and provided outstanding service. Starting with Chris Hutchens and the team of excellent loan personnel staff. All were extremely professional and handled our mortgage with ease even though the Wilmington office suffered through a mega storm! The loan came down to the wire due to the necessity to obtain an appraisal due to the storm conditions and it closed as expected due to the extra work of the entire team. We are very grateful to Chris and crew!! Thank you very much.
Susan H. - October | 2018
Chris Hutchens and his team at Guaranteed Rate made the loan process for this first time home buyer such an easy, flawless and exciting experience. My questions were answered before even asked, and I truly felt like I had a whole team of support along the way. I would highly recommend Chris and his team! They rock!
Erika D. | September 2018
The Wilmington GR team was on point. They were very assertive and knew all of the answers to any of the questions that I may have had. There was never a gap in the process where they left me hanging. If I sent Chris Hutchens an email or any member of his team, I would get a response back pretty quickly. Kelly Cherry was my closing coordinator and was always on top of what I needed to do next in the process. As a first time home buyer, I kind of needed someone to hold my hand as this was all new to me. Having her along the way at each stop of the process was much needed. Also, Kudos to Nicole Tschimperle for helping me distinguish an error in my closing costs on the eleventh hour. She was able to validate the error pretty quickly which saved me $1800 initially. Awesome job all around! I am grateful GR and also my lovely new casa! Thanks so much!
Jonathan T., September 2018
Everyone was professional and kept me in the loop the whole time.
Kimberley B. - October | 2018
Chris and his team were awesome!
Casey W., September 2018
Chris Hutchens did an amazing job getting me closed in the time frame that I needed. Hurricane Florence slowed the closings down for many properties, but he knew I had to be out of where I was living by Sunday, 10/8/2018. Through his efforts, I was able to close on Friday, 10/5/18, and get moved out of my old home and into my new home on time. Everyone at Guaranteed Rate was friendly and made every effort to help me close even with all the uncertainly caused by the hurricane.
Marjorie W. | October 2018
Chris and his team were amazing and worked so hard to make this dream come true for our family. We can not thank them enough. Would highly recommend him and guaranteed rate to anyone and everyone.
Lauren S. | August, 2018
Extremely satisfied with Chris Hutchens and his team. Most importantly, whenever we had questions (off hours/weekends) Chris returned them promptly (with a happy & helpful attitude) ) We would definitely use this team again and recommend to others! Thanks so much for making our loan process easy.
Francis J. | August 2018
My experience with Guaranteed Rate was amazing. Chris Hutchens was awesome, and each member of the team provided a seamless hand off. Everyone was responsive, helpful, and proactive in providing updates along the way. My real estate agent even mentioned that moving forward- she would refer all of her buyers to Chris.
April D. | August 2018
We are extremely grateful to Chris Hutchens and his entire team for helping us secure our loan. The Guaranteed Rate team delivered on everything we discussed in our initial conversation, closing our loan in a very tight time frame while exhibiting first class professionalism the entire time. We have worked with several lending companies in 3 different states over the past decade – and Chris and his team outdid them all by a landslide. It seems the only thing they can't do is make it stop raining on the coast.
Gilbert L. | July 2018
Chris and his entire team were great!
April B. | July 2018
Chris and his team were very helpful and knowledgeable throughout the whole process. Usually mortgage lending is a tedious process, but we had a very pleasant experience with Guaranteed Rate and I would recommend them to anyone looking for a mortgage!
James A. | June 2018
Chris' team is top notch! Very professional but also genuine and approachable. They made me feel comfortable at every step by providing a thorough explanation of each loan stage with plenty of contact information in case of questions. The online portal made the application process a breeze and allowed me to share documents quickly and securely! I would absolutely recommend Guaranteed Rate to anyone looking for a residential mortgage partner. Thank you Chris, Jackie, Emily, Kelly & Nicole!
Meghan C. | June 2018
Chris was hugely helpful and his team walked me through the process.
Maxwell M. | June 2018
Great service. Everyone I worked with on the team was very responsive and helpful.
George A. - June | 2018
Chris Hutchens and his team were excellent. Chris is unbelievably quick with his email responses. Thank you!
Debra B. | May 2018
Chris and his team were amazing. Flawless execution of the closing in 27 calendar days,19 Business days and not once did I feel like I was being processed.
Darren S. - June | 2018
My husband and I are both realtors and we have worked with several mortgage companies over the years - Guaranteed Rate is the best! The team we work with is highly efficient, diligent and so friendly!
Laura B. | MAY 2018
Online portal for uploading documents was great. Made it very easy to keep track of what was needed and when.
Charles B. | May 2018
Working with Chris Hutchens and his team was a pleasure. They were right on top of everything and did a great job!
John R. | May 2018
Chris Hutchens and his team did an OUTSTANDING JOB! It was a slam dunk from start to close!!
Christopher M. - May | 2018
Chris made the journey of getting a mortgage very easy! I liked the way he has structured the process! They were all excellent at their jobs and very personable!
Lolyklara P.
The whole team was great from the beginning. Being out of state you guys helped us out a ton. Thank you!
Brent H. | April 2018
The team in Wilmington, NC was amazing! A special thanks to Chris Hutchens, Dorothy Adkins, Jackie Gale, Nicole Tschimperle, and Emily Costin. Thanks again!
Matt M. | April 2018
Loved working with Chris, Nicole and Deborah. They made it very easy for me to buy a property in NC even though I was out of State and in a different time zone. Great Job!
Todd B.
Excellent Job! Chris Hutchens is the real deal! He is the best at what he does and is super reliable and patient with the 17 sets of numbers he figured for me! He is friendly, clear and to the point! Emily Costin is great to work with as usual for the third time and takes the time to call us and explain what is expected of us throughout the process very friendly and professional! Keep up the good work! At our house when I’m looking for the best person in whatever field, I say “I need the Chris Hutchens of “home building.” Because I want to hire the person who will do the best job and that’s what Chris and his team at Guaranteed Rate do!
Phillip T.
Best home buying experience I've ever had!! Everyone on the team is on their game!!!
James M.
Your team is exceptional!! This is the second time in a few years you and your team have help us obtain a home. We asked for extra help in reaching an early closing and your team delivered. I can't imagine working with anyone else. We will spread a good word to our friends about your work. It is working with a friend!!! Thanks again.
Ken H.
Chris Hutchens was extremely knowledgeable and endlessly patient throughout our loan process. As the deadline for our loan closing drew near, Chris and his team members were there to motivate the Bank to quickly review our documentation, so that our loan closed without complication.
Laura S. - Charlotte NC | Feb. 2017
Chris Hutchens was professional and easy to deal with and has assembled a great team to represent Guaranteed Rate. As we all know the mortgage process complicated, stressful and tedious and time consuming. The team at Guaranteed rate took the stress out of so much of the process with a professional yet casual approach. They followed up by telephone, e-mail and texts. They were always pleasant.
Vernon D. -- Wilmington, NC. | Nov. 2014
Christoher Hutchens was great as well was the support specialists who did a lot of work to bring it all together! From 1 to 10 I give a 25.
Lorraine O. – Rocky Point, NC | Feb. 2015
Chris and his team handled the shift without any negativity. They are professional and timely and excellent to work with! We will be life-long clients of Chris and recommend him to our friends and family. I have had two great experiences with Chris and his team and will return to work with them again!
Steven M. – Wilmington, NC | Mar. 2015
After work with USAA Bank for over 6 months, we never seen a company jump into action the way Chris and his team did. We had loan approval within 10 days and time frame including two weekends! No matter the problems your office ran up against, they were solved quickly and competently. From start to finish, we never had any worries knowing your team was working on our behalf. Thank you for making our home-owning dream come true! Thank you for making us feel like family! Thank you all for having an excellent work ethic that is sadly rare these days. We truly appreciate everything you did for us!
Thomas S. – Rocky Point, NC | Apr. 2015
Chris Hutchens was very nice to work with. Very helpful, always available when needed. It was a very easy smooth process. Ran into no problems. Guaranteed rate is well organized and has friendly employees.
Lucas B. – Wilmington, NC | AUG 2015
Loved Mr. Hutchens - intelligent and super dedicated :) Easy to reach, easy to talk with, and always there for us.
Ellen S. – Vienna, VA | Sep. 2015
Chris was very helpful and a pleasure to work with
David S. Wilmington, NC. 9/16/2014
Chris Hutchins did a GREAT job throughout the whole process. He was very prompt in answering any questions. Very smooth process!
Michael G. -- Willmington, NC. 9/26/2014
Chris Hutchens worked hard to earn the business...period! The final rate was slightly higher than some of the competitors, but I selected GR because I was more confident in Chris.
Robert D. -- Wilmington, NC. 9/11/2014
Chris and his team were just so professional and efficient and easy to work with in getting the loan-I would use them again and refer anyone who is looking to do a loan in the near future. It was easy…
Peter C. -- Wilmington, NC -- 10/1/2014
Chris Hutchens team was wonderful to work with. Chris, Emily, Jackie and Jeff were professional, informative and made the process easy.
Marlene U. -- Leland, NC -- 10/1/2014
the whole team did an amazing job! The whole experience was great. I can't thank them enough.
Jared T. -- 10/1/2014
Loved Mr. Hutchens - intelligent and super dedicated :) Easy to reach, easy to talk with, and always there for us. Through the entire process, we couldn't have asked for smoother conversations, effective team members, intelligent questions and total commitment to understanding our particularly different (and sometimes difficult) set of circumstances.
Ellen S.
Chris was simply outstanding! He was a clear and frequent communicator. He answered our many questions and set up an attractive loan package!
Jeffrey W. -- Suwanee, GA 6/30/2014
Chris is a great guy! Very genuine and wanted to help. The ability to sign documents online was great. The team was very organized and let me know exactly what I needed to get them which made the tedious process very easy.
Lyndsey S. -- Wilmington, NC 5/12/2014
I was VERY happy with the communication and the attention to detail. This is quite a professional and well-run organization. The loan was handled in a timely fashion -- all deadlines were met without issue. There were no surprises -- every step was explained in detail. I never felt at any time during the process as if I didn't know what was going on. I have not been disappointed at all. Taking out a mortgage is quite a weighty decision. Chris gave me the tools to make my own educated decision. I'm grateful to all the folks at Guaranteed Rate who advised and counseled every step of the way.
Barbara P -- Wilmington NC, 2/5/2014
Thank you so much!!! I was BLOWN away how quickly and smoothly things went with the loan.
Libby F.
Team Hutchens, just a quick note from Buffalo thanking Ya’ll for persevering through this rather difficult and exasperating transaction. After some 20 real estate closing under our belts (of one kind of another) over the years, this was one for the books. If it weren't for your outstanding diligence through the various twists and turns of this transaction, we most likely would have thrown the towel in on this one long ago. Thanks again for doing what you do
Mark L.
Chris is an excellent Loan Officer. We used him when we closed on our home. He was very professional and very knowledgeable in his field. He also got an excellent rate. Chris was also very timely and very friendly. He makes you feel like a friend rather than a client. I would recommend Chris and will defiantly use him again on future loans.
Shandra G.
Chris saved our loan when we were buying a home in Wilmington. Our lender backed out 3 days before close and Chris had us back on track and closed within 8 days. I highly recommend him to everyone. He is reliable and is able to do what he says he can and is honest and upfront.
Sarah M.
It is a pleasure to recommend Chris Hutchens. I am a real estate attorney, and over the years I have worked with many mortgage lenders. Chris stands out because of his knowledge and professionalism, and also because of his willingness to go the extra mile for his clients. I would never hesitate to refer anyone to Chris.
Jeff P.
Chris is a valued partner for my business. His knowledge and experience help make every transaction a breeze for my clients. He is very easy to work with and has many times taken time on his days off to call me or text me back if I am in need for a client. I work quickly and I like to work with others that do too. He is great at making himself available and quick response time. I can trust when Chris is handling my clients file they will make it to closing happy and on time. That is such an important part of making a real estate transaction a good experience for my buyers.
Shannon L.
Chris has provided superior service to many of my clients over the years. He is an expert in his field, highly responsive, detail oriented, and MOST importantly, he gets the job done.
Kirk P.
Boyles Law Firm, PLLC works with many, many lenders on a daily basis handling real estate purchase and refinance closings for clients. CHRIS HUTCHENS at Guaranteed Rate is hands down one of the very best. He's a knowledgeable, experienced straight shooter. I give CHRIS my highest recommendation.
M. Scott B.
Chris was recommended to us by our builder at the time and we were not disappointed. We had worked with a few other companies and the results were unfavorable. Chris was on top of the process from start to finish. Rarely can a mortgage lender facilitate with the expediency that Chris demonstrated.
Dale B.
Chris is an excellent business man whose knowledge of the lending industry is unparalleled. Chris always is on top of his clients and doesn't miss a detail. I work with Chris on all of my real estate transactions and my clients are very satisfied. When I call Chris on his cell on a Sunday he answers by saying, "What's up, Susan?
Susan H., Realtor
Chris is truly an expert in his field. I have used him personally and referred many clients to Chris over the years and he always does a tremendous job and is the consummate professional. I look forward to working with Chris for years to come both personally and professionally.
Kim F.
Chris came highly recommended from my partner at Do Good Real Estate, who personally used his service and keeps Chris on our short list of preferred lenders for our clients. As a happy customer, I consider Chris and his experienced team to be "the local area experts" and look forward to working again with them in the future.
John J., Realtor
Chris Hutchens has provided mortgage loans for many of our customers over the years and I highly recommend him for any type of mortgage needs. He is very detailed and keeps his customers, as well as the realtors and builders involved in the transaction, informed of the process and what can be expected from start to finish.
Robin H.
Chris is a wonderful mortgage professional and I wouldn't hesitate to refer my clients to him. When Chris gives ones of my buyers the green light to purchase, I know that they are indeed truly qualified and there will be no surprises along the way. Our transactions are smooth and easy.
Becky B.
The main thing about Chris and his work ethics is he treats you like he would want to be treated with honesty, kindness, facts, communication, answers when you call and if you have to leave a message..quickly responding, but most of all...he gets the job done! If Chris is not sure about something...he will first find out the answer immediately but secondly tell you the "real deal" especially with his expertise in the lending industry. I can not say enough nice things about Chris and would recommend if you want to meet and work with the best in the lending field to give Chris a call!
Bobby Jean H.
I did my first two mortgages with Chris Hutchens and I really didn't know good I had it until I moved out of state and could not use Chris for my third home purchase. Chris is an expert in the mortgage industry and is a pleasure to work with. His rates are always competitive, but with the level of service he provides, I would be willing to accept a higher rate just for the peace of mind that comes from working with him (but don't tell him that.).
Chris C.
Trusted advisor - those are the words that come to mind when I think of Chris Hutchens. Chris is someone that I know will help my clients make the best decision for them and also someone I trust completely with my own mortgages. He has helped me personally through a refinance and some mortgage planning on another investment property I own. His goal is clearly to build trust and relationships with those he works with and I am thankful to have him in my business network!
Bailey H.
I strongly recommend Chris for your next Home Mortgage or Refinance. I have been working for Chris for over 10 years and he has never let my clients down which makes this portion of my contract go very smooth. I appreciate Chris having a Team to take care of every question or call my clients have during the Home Purchase and/or Finance process.
Sherwood S.
Chris is an outstanding and top producing mortgage banker/ provider. I have known and worked with Chris for many years and he has always been exceptional. He is very knowledgeable and a great person on many levels.
Chris B.
I have known Chris for 20 years. He provides superior customer service with a sincere dedication to his clients. I highly recommend him.
Chase B.
Chris is an expert in the area of mortgage lending. I have worked with Chris in the past as a colleague as well as referred him business. He is always professional and is client focused. I trust Chris and know that he will take care of his clients and offer them the most suitable mortgage at the best possible rate.
Shannon K.
I highly recommend Chris and consider him to be an expert in lending, Chris and his team are fantastic, communicating quickly and getting results. Chris goes beyond the basics by being strategic in his thinking, asking great questions, and really listening. I've always walked away knowing I got the best rate possible.
Jim J.
Chris has been available always and ready to help my clients on Bald Head Island. He is great with clients; a mortgage Broker you can depend on for good service and reliability. Great rates and good product. Thanks Chris for all your help.
Ginger D., Realtor
Chris is very detail oriented. His diligence and knowledge are only surpassed by his work ethic. He sees everything through to the end and does not drop the ball.
F. Spruill Thompson
No matter when I call, text, drop in, or email you always are there to answer all my questions fast and efficiently. My clients and myself appreciate the large amount of knowledge you possess with always leading them down the right path with the mortgage that would best fit their needs. Guaranteed Rate is so very fortunate to have you on their team as my clients and myself are fortunate to have you on OUR team.
Debi B., Realtor