What people are saying... What people are saying... Back to profile
The whole process from beginning to end was smooth. When additional documents were needed they contacted me immediately to ensure that closing happened as scheduled.
Alisha R. - Mckinney, TX | Apr 2022
Chris and his team were extremely helpful, communicative, and supportive throughout the entire loan process
Martin H. - Mckinney, TX | Apr 2022
Always willing to help with prompt and clear responses.
Vanessa O. - Dallas, TX | Apr 2022
Everything went smoothly. Great communication and flexibility with changes. Always was informed through the process. Friendly reminders when forms needed to be signed. Loved the online signing documents
Brent R. - Mckinney, TX | Mar 2022
Chris Madrid & team were super helpful throughout the whole process.
Stephanie D. - Richardson, TX | Feb 2022
Easy experience. Chris Madrid and team are thorough and great at what they do.
Michael M. - Dallas, TX | Feb 2022
Very satisfied with customer care & service, polite and informative.
Peggy M. - Brandon, FL | Feb 2022
Chris Madrid did a fantastic job educating me through the refinancing process. He was patient, professional and overall the best help I could have asked for.
Gregory G. - Providence Village, TX | Jan 2022
Fast , close follow up , honesty and best rate.
Mawia Y. - Richardson, TX | Jan 2022
Very easy to work with, they constantly followed up
Matthew M. - Chula Vista, CA | Jan 2022
We tried GR, with a previous home purchase and Chris Madrid was excellent! So much so that with our new home purchase we requested Chris Madrid again. We were not disappointed, he is by far the best!
Elgen M. - Anna, TX | Nov 2021
Chris and his team were extremely organized, professional, and efficient. They walked us through every step and we’re very patient with our questions.
Matthew P. - North Branch, MN | Sep 2021
The experience was great and very easy. I have already told several people about Chris and his team.
Jason S. - Mckinney, TX | Nov 2021
They made the process as easy as possible, worked in a very timely manner, and were helpful with every question I had.
Sarah C. - Garland, TX | Sep 2021
Friendly, efficient, great customer service
Veronica J. - Carrollton, TX | Aug 2021
They were very helpful, friendly, and made the process a breeze. Being self-employed / a business owner, I get raked over the coals when applying for loans and feel that the lender wants documentation of everything up to my blood type, and Guaranteed Rate did not make me feel that way. I appreciated their trust in me as much as I put my trust in them.
Susan H. - Clovis, CA | Aug 2021
Chris and his team were the steadiest and most excellent part of our home buying experience.
Andrew M. - Mckinney, TX | Aug 2021
they re the best! and very quick!
Mohammad Ali R. - Plano, TX | Aug 2021
Chris Madrid went above and beyond to always make us feel comfortable and knowledgeable about the process. He answered every question and was so kind and patient.
Justin J. - Euless, TX | Jul 2021
Very easy to work with. And kept you in the loop in everything
Jaime A. - Lone Oak, TX | Jul 2021
Professional service, very educational and patient
Jemel J. - The Colony, TX | Jun 2021
Easy and very quick through the process
Darrin C. - Mckinney, TX | Jun 2021
They were fast, reliable and kept me informed throughout the whole process.
Wilborn N. - New Orleans, LA | Jun 2021
Chris and his teams were very responsive, upfront, honest and listened to our needs.
Joseph C. - Highland, CA | Jul 2021
Because Chris Madrid--and I want to say this delicately so as to not over-exaggerate--is the greatest loan officer in the history of the world. Gets it done. I would trust him to shoot an apple off my head with an arrow, and I don't even know if he can use a bow; that's how good of a loan officer he is. He's like the Robin of Loxley of loaning.
Curtis K. - Richardson, TX | May 2021
Always answering my calls and we’re responding to my questions in a timely manner.
Deyanira L. - Rowlett, TX | May 2021
Very happy with the entire experience.
Jason H. - Forney, TX | Apr 2021
They worked with me and fot me home
Blanca T. - Mesquite, TX | Apr 2021
Great help, and made this process extremely easy
Joshua H. - Frisco, TX | Apr 2021
good work, very responsive, provided honest answers and no BS or self serving answers
Scott B. | Mar 2021
Chris was awesome and made the whole process easy.
Brendan P. | Mar 2021
Everyone I dealt with was very helpful and the loan process was seamless.
Dawn L. | Mar 2021
Chris and his team were instrumental in getting me through the process of buying my house! They answered all of my questions and concerns in a timely manner and worked quickly.
Allison G. | Mar 2021
The service was outstanding, the staff is very knowledgeable and clear from the vet beginning
Roberto H. | Mar 2021
Every one that helped me was awesome! They got straight to the point let me know what was needed from myself and was very timely in delivering my approval !!!!!
Alisha J. | Feb 2021
Chris Madrid was awesome!!!
Elgen M. | Feb 2021
Always responsive and got the mortgage approved and done quickly.
Kimberly L. | Oct 2020
Because everything went very well
Robert E. | Feb 2021
Chris M was very knowledgeable, easy to work with and was always there for any questions. It was great working with him
Ravi V. | Oct 2020
Great Customer Service. And easy along the process.
Joshua H. | Oct 2020
Easy smooth process, security and privacy is very important. I have worked with Chris Madrid in the past and I trust the guy. Chris is the reason why we used Guaranteed Rate.
Khonemixay I. | Nov 2020
Chris Madrid and his team are second to none. The process of working with them was great and he answered every question timely
Nicholas R. | Sep 2020
Because Chris handled us like family and had no problem explaining every detail.
Jacob H. | Oct 2020
Working with Chris Madrid, who is extremely knowledgeable, made it easy.
Daniel S. | Nov 2020
Chris and his team were amazing!
Shelby T. | Sep 2020
This is my 3rd home to purchase and Chris Madrid made it so easy! I did not have to check on my status - he did not let me worry!
Billie D. | Oct 2020
Excellent and timely customer service, and they provided me a great rate!
Phillip S. | Nov 2020
Chris and his team were wonderful every step of the way!!
Mark S. | Dec 2020
Chris Madrid, he went above and beyond to get us the loan to put us in our first home.
Devon G. | Sep 2020
Chris and his team were very helpful.
Susan B. | Oct 2020
Efficient service and very responsive to e-mails
Ingrid K. | Dec 2020
Because they did an amazing job.
Lucio P. | Sep 2020
The manager Chris Madrid is the best.
Byung Du R. | Oct 2020
First refinance, more paperwork and hoops to jump through than actually buying or selling a house.
Bradley N. | Nov 2020
Pretty easy and painless process
Corey V. | Dec 2020
The smoothest refinance/purchase I have ever done.
David D. | Jan 2021
Based on prior relationship with Chris Madrid. I know I can trust him.
Jason B. | Jul 2020
professional, helpful and timely
Dianna M. | Jul 2020
Chris went above and beyond
Wade L. | Jul 2020
Excellent customer service and worked quickly and efficiently to have everything done right on time.
Maria G. | Jul 2020
When I moved to Texas 4 years ago, the MC for the mortgage transaction was Chris Madrid. I was overly impressed with him, his team and have the utmost trust he is always doing the right thing for the customer. When it came time to refinance the house, Chris was my first and only phone call. He made such an incredible and positive impression on me – there was no other consideration, I didn’t even know what mortgage group he was working with. It didn’t matter – Chris was the choice. Jennifer Rosenburg, Livi Chavez, Brittany Frasier and right down to the appraiser Kim Frazier who had to enter our home with all the covid stuff going on – everyone of them, incredibly professional and on top of it! Jennifer was on it from the get go, gathering all the documents to present to underwriting. Livi was the heart and soul of the transaction – continued communication , chasing documents and keeping me informed (and on track) for the closing. Even texting me to make sure I signed the ICD so we did not miss the closing. Kim got the closing package out and made sure everything was on track and on time. Once again, Chris has surrounded himself with an amazing mortgage team – it was seamless, easy and it’s evident to me this team is an excellent example of professionalism, personality, genuine care and putting the customer first! I’ve been in the mortgage business for over 30 years, I don’t ever finance where I work for privacy purposes and can be the biggest critic of the process. I am overly impressed with this group and believe they are making the difference we all need in this business and take care of our customers.
Eva K. | Jul 2020
Great communication, friendly service
Ronald S. | Jul 2020
Great process, people and technology!
John V. | Jun 2020
During covid-19 it has been very difficult for us because we're in the process of having more children and trying to get a bigger home. Chris went above and beyond to ensure that we had the best rate. And worked extra hard to ensure that we closed on time.
Joshua M. | Jun 2020
Chris Madrid and Livi Chavez did a fantastic job in making the process both smooth and understandable.
Amy B. | Jun 2020
Chris Madrid has s so friendly and truly makes you feel like he cares. Livi was very thorough and the whole team was great w communication.
Katie M. | Jun 2020
its really good service from management to employees
Ehigie E. | Jun 2020
Granted read help me through all the process and making my mortgage so easy. Everyone was helpful and I got the best rate compared to 4 different company
Eskedar M. | Jun 2020
great job answered all of our questions. walked us through step by step
Joshua F. | May 2020
The entire process from start to finish was superb.
Raphael K. | May 2020
Great rate and less to deal with
Loren N. | May 2020
Professional knowledgeable personalize above and beyond team service
Sandra T. | May 2020
Easy and concise. Great customer support
Christopher K. | Apr 2020
I had excellent service from the time I submitted the application to closing.
Maria M. | Mar 2020
Everyone was kind and wonderful to work with through the whole process
Justin R. | Mar 2020
Chris Madrid is our guy! He is honest and does a great job in communication during the entire process. He understands life can get in the way when trying to get paperwork lined up. He does gentle reminders to keep us on schedule.
Brent R. | Mar 2020
Easy process and Chris Madrid.
Kristopher S. | Feb 2020