What people are saying... What people are saying... Back to profile
Due to great customer service and communication.
Karla Z. - Houston, TX | May 2021
Great customer service and rate.
Jhon M. - Houston, TX | May 2021
Chris Planto was excellent to work with
Eric T. - Conroe, TX | May 2021
Smooth Refinancing process. Happy with the new condition of the mortgage.
Viktor S. - Katy, TX | May 2021
My experience was very good with Chris Planto.
Jana M. - Spring, TX | May 2021
ease of working with the team
William H. - Bellville, TX | May 2021
They are easy to work with, break down the process and the numbers to where an 8 year old can understand, and most important they truly act like humans and were kind.
Patrick N. - Spring, TX | May 2021
More than any other lender I explored, they did such a good job communicating with me
Randy T. - Los Fresnos, TX | May 2021
Everyone was very nice and responsive and helped us get to closing!
Elena H. - Austin, TX | Apr 2021
It was a great all around experience.
Antonio P. | Mar 2021
Excellent customer service, and great prices!
Raul G. - Conroe, TX | Apr 2021
Smooth process, friendly staff with exceptional responsiveness.
Tyson B. - Conroe, TX | Apr 2021
Satisfied with all the help I received
Victor L. - Houston, TX | Apr 2021
Great communication- fast, helpful service. Online tools expedited the process.
Jane L. - Houston, TX | Apr 2021
Chris and team were awesome.
Lakeisha J. - Spring, TX | Apr 2021
I could not have been happier working with Chris Planto and his team at Guaranteed Rate when buying my condo. I am a first-time home buyer, and Chris was very helpful in orienting me to the financing process. He has much experience with condo financing, so that was also beneficial. He was able to complete my Pre-Approval on short notice; I called him at 0800 in the morning, and he prioritized getting that done for me so that I could submit that paperwork with the offer on my condo. He is timely, professional, and explains details clearly and logically - great communication skills. He always responded to my emails and phone calls quickly. He was also honest and upfront, which I really appreciate. He walked through the different loan options with me, explaining those differences clearly (e.g different interest % options based on money down upfront). Jossue Barrios, Rosie Cappetta, and Paula Ann Williams were also timely and helpful. Rosie researched different home insurance options for me, which I appreciated. Overall a great team to work with; they made my home-buying experience enjoyable!
Morgan B. | Mar 2021
Chris Planto was very professional and easy to work with.
Steven S. | Mar 2021
great communication throughout.
Alexandra H. | Mar 2021
The team I worked with during my purchase was incredible. They answered numerous questions, worked through several unexpected issues and in general went above and beyond my expectations.
Tamara B. | Mar 2021
The team always returned my calls timely.
LORI H. | Feb 2021
I gave Guaranteed Rate that rating because they made this process effortless for me. I supplied them with the documents needed and they took over from there. Quicker and easier than I thought. Thank you!!
Jeremy L. | Feb 2021
Chris Planto always makes himself available and helps answers any concerns.
Dustin A. | Feb 2021
I’m a first time buyer and was very intimidated by the process, especially the loan. It turned out to be the easiest part.
Sarah V. | Nov 2020
Chris and his team did a great job in this process
Dan Egil N. | Feb 2021
Communication and streamlined with no frustration on "Why did I choose them?"
Travis L. | Nov 2020
I would like to say that my experience with Chris and his team during the process of this home purchase was exceptionally outstanding. Despite the numerous challenges associated with getting things done as a result of COVID-19, Chris had to go the extra miles to provide a viable and timely solution which still enabled us to close as scheduled. FlashClose, which Chris introduced, is a very good solution against the challenges associated with COVID-19 necessary for closing on time. Chris and his team did tremendous job to ensure that the Title company was also properly positioned and set-up to do e-closing. I have never seen customer care, readiness to help and quick turnaround time in this dimension. I thought my first mortgage experience with Guaranteed Rate was the best but this 2nd encounter proved to me that I have not yet seen the best because it was far better in all ramifications. Chris is such a pleasant personality to work with, very versatile, agile, responsive even when under pressure and he somehow have solution to every challenge or puzzles that came my way during the process from start to finish. It seemed to me that he worked round the clock because he always respond to text messages anytime I needed to clarify things even during his vacation. I will also like to appreciate Cara, Taryn, Paula, Tiffany & Rosie (Guaranteed Rate Insurance) for their tremendous support. Good people, Great team..... I will definitely return to and/or recommend Guaranteed Rate for any mortgage need.
Olatunji O. | Sep 2020
The team was very professional and made the entire process a breeze!
Yvonne F. | Oct 2020
Chris Planto went above and beyond in service.
Deborah M. | Nov 2020
Chris Planto made the process of buying our first home seamless. Buying a home let along your first one is a huge step. Chris was trustworthy and walked us through and explained the entire process to help us decide which loan would work best for our family.
Mary R. | Dec 2020
I had a great experience, and the team was easily accessible and in frequent contact.
Andrea L. | Jan 2021
Really enjoyed working with Chris Planto
Michael S. | Sep 2020
Rate was amazing, customer service was great. Answered all my questions.
Roy Y. | Oct 2020
Chris Planto and Pamela were very professional and hardworking during this process. They ensured I was well taken care of and worked through the evening to secure this loan for us.
Josenrique B. | Nov 2020
Chris, Tiffany and team did a great job!
Teresa R. | Dec 2020
Easy, organized and efficient
Kathryn H. | Jan 2021
Process was made extremely easy and everything was done on schedule.
Allison W. | Aug 2020
good communication - professional, timely
Christine P. | Sep 2020
Chris’s attention to detail and personalized customer service. Made the process easy.
Micah D. | Oct 2020
Very nice and good people to deal with.
Duane P. | Nov 2020
Best rates, outstanding communication, smooth/no stress process
Ethan M. | Dec 2020
Very friendly,helpful and quick response on all questions or concerns
Cassandra D. | Aug 2020
Chris and his team were very responsive and accommodating to any questions or concerns that my wife and I needed to address.
Garon B. | Sep 2020
Chris always answered when I had any questions.
Tariq B. | Nov 2020
Everyone that I had contact with at Guaranteed Rate were Super nice, Professional and Caring. I could not have asked for a better experience with buying my first home.
Frances P. | Dec 2020
Excellent customer service, reliable and truthful.
Jason S. | Jan 2021
They did it! That's be biggest thing. Also, the Guaranteed Rate team solved many issues.
Nicholas C. | Aug 2020
easy to work with and flexible
Gary L. | Sep 2020
Everything went smoothly and everyone was easy to work with.
Christopher G. | Oct 2020
Easy to work with, great communication, and easy to use online portal.
Christian A. | Nov 2020
It was a fairly easy process and Chris was always available.
Jose Luis A. | Dec 2020
The service Ingot from Chris and all his team was just excellent.
Alberto C. | Jan 2021
Great service, fast responses. Friendly as well
Andrew G. | Aug 2020
Chris Planto makes the process simple and easy.
Spencer C. | Sep 2020
Because Chris Planto help me so much, was very supportive. I had a great experience.
CLAUDIA L. | Oct 2020
Chris Planto and his team are top notch
Jared H. | Nov 2020
The entire team was great.
John E. | Dec 2020
Chris Planto, helped us throughout the process by continuously communicating with us and providing update. Chris and his team were professional and nice at the same time.
Ayoade L. | Aug 2020
Chris Planto & Tiffany Waters were amazing. They made the buying process so easy by being there for me every step of the way. They were very thorough in their answers and made me truly feel like I matter! I can’t say enough of how amazing they are!
Vy P. | Sep 2020
Because we presented GR a lot of problems and Chris Plano and his team worked through them.
David K. | Nov 2020
Customer service, communication.
Andrew D. | Dec 2020
Service, product options, streamlined and online application and approval process
Roger P. | Jan 2021
Because they deliver.!!!!!
Marcos G. | Jul 2020
I have already and will continue to recommend them. They were excellent in the process of helping us get a new home.
Andrew A. | Jul 2020
Professional and efficient
Dmitry N. | Jul 2020
For the upfront transparency throughout the process
John R. | Jul 2020
Everyone was so easy to work with & everyone answered all my questions
Miguel P. | Jul 2020
Chris and his team were really helpful. They quickly answered our questions and went out of their way to help.
Laurel W. | Jul 2020
Chris Planto and his team were great to work with. They made the process seamless.
Jack M. | Jun 2020
They were there for me every step of the way during my refinance.
Michael B. | Jun 2020
Because Chris Planto and his team helped me get through these couple months and made he process seamless. Due to COVID19 they made the experience of refinancing easy.
Parminder S. | Jun 2020
Chris' performance in terms of clarity of process description, quick update, encouragement and general customer care wad amazing and unbeatable
Olatunji O. | Jun 2020
I had no problems during the process.
Stephen S. | Jun 2020
Very friendly well communicated staff. Chris Planto was amazing!
Jacob W. | May 2020
Excellent help with this process. Very easy.
Harold W. | May 2020
Very professional, friendly and courteous, easy to discuss, feel like you know them for years.
Shahzad K. | May 2020
I did recommend Guaranteed to a friend. Enough said!
Michael H. | May 2020
Good rate and easy process
Christopher H. | May 2020
Chris and Tiffany are awesome. They fought hard for us to get us into our new home. Both were willing to listen when we had concerns or frustrations. Best team ever.
Jay B. | Apr 2020
Because of the people I’ve had a pleasure to work with.
Ruslan D. | May 2020
Excellent service, always available for questions, and kept us updated at all times.
Nathan C. | Apr 2020
Excellent and no hassle customer service
Crystal T. | Apr 2020
Great overall experience, catered to my needs, very responsive and attentive to my needs.
Promit B. | Mar 2020
They were very helpful and walked me throughout the process
Robert W. | Mar 2020
Closed super-fast despite obstacles of the virus world.
Ronald M. | Mar 2020
Promo, efficient, thorough
Jane L. | Feb 2020