What people are saying... What people are saying... Back to profile
Mostly great. Very responsive. A few very minor attention to detail things weren’t perfect. But a solid A.
Kristen L. - Philadelphia, PA | Apr 2022
The communication was good throughout the process, and our loan agent (Chris Smith) was exceptional about clearing up any issues or concerns.
Peter M. - Philadelphia, PA | Apr 2022
Smooth process, always available to answer questions
Elsa G. - Warminster, PA | Apr 2022
The GR team was really patient, helpful, and resourceful. Through the process, they earned the trust!!
Mi-Kyoung L. - Philadelphia, PA | Apr 2022
clear communication transparency very responsive to email questions made it all straight forward
Michael S. - Philadelphia, PA | Apr 2022
Lam was absolutely amazing! He was always quick to respond and answered all of our questions with confidence.
Elizabeth W. - Philadelphia, PA | Mar 2022
They were Excellent to deal with. Very helpful in the process.
Mary Ann R. - Fort Washington, PA | Mar 2022
Easy to work with, a team that worked well together, prompt and accurate replies to any questions.
Marjorie H. - Ardmore, PA | Mar 2022
Very reponsive, good rates, helped us through the process
William R. - Philadelphia, PA | Mar 2022
I had a great experience with the team.
Emma F. - Philadelphia, PA | Feb 2022
Good service and professional
Ruben S. - Philadelphia, PA | Jan 2022
Good service, great interest rate
Charles S. - Fredericksburg, VA | Jan 2022
Great Service. Best deal. Thanks Chris.
Robert L. - Philadelphia, PA | Jan 2022
It was pleasure working with the team. The entire team was very supportive, very transparent, and very systematic.
Saurav P. - Philadelphia, PA | Jan 2022
Lam and team were great to work with. Went over multiple options for us and answered questions quickly.
Stephen D. - Lansdale, PA | Jan 2022
The team was wonderful to work with. Ease of communication, timeliness in delivery as well as knowledge and expertise.
Sara G. - Jamison, PA | Jan 2022
Chris Smith and his team have been great to work with. The online documentation system was simple and kept everything organized.
Wendy R. - Philadelphia, PA | Dec 2021
Chris Smith went above and beyond expectations and professionalism
Elise F. - Philadelphia, PA | Dec 2021
Great customer service and very accessible.
Jennifer S. - Ardmore, PA | Dec 2021
Access to knowledgeable and helpful experts who went above and beyond to accommodate me and my family.
David C. - Wyndmoor, PA | Dec 2021
very responsive and very organized team. Good rates
Allison C. - White Hall, MD | Dec 2021
It was perfect Chris was very informative and responsive
Charles O. - Wilmington, DE | Nov 2021
A very easy team to work with. Everyone was organized, thorough and friendly throughout the entire process.
Daniel G. - Erdenheim, PA | Nov 2021
I had a very smooth easy experience, the team was very responsive to any questions I had and my 30 day close was successful
Megan S. - Philadelphia, PA | Sep 2021
Smooth process from start to finish. Well organized.
James C. - Wilmington, DE | Nov 2021
Chris Smith is the absolute best loan officer.
David A. - Titusville, NJ | Sep 2021
Very easy process, and I have always had a great experience with Chris Smith and team.
Hannah D. - Philadelphia, PA | Sep 2021
Chris Smith and his team are refreshingly easy to work with - competent, organized, seemingly doing the same planning/worrying that I am.
Jeannine W. - Philadelphia, PA | Sep 2021
The whole team took time to answer my questions.
Karen D. - Greenville, DE | Aug 2021
Quality support and help through the process.
John H. - Wyncote, PA | Aug 2021
I found the team to be very knowledgeable, responsive and helpful throughout the process.
Matthew D. - Ambler, PA | Aug 2021
Quick and easy! Great support from broker and loan advisor.
Jeffrey B. - Phoenixville, PA | Aug 2021
Responsiveness and knowledge of the team working with Chris Smith. Lam Tran is absolutely fantastic.
William B. - Glenside, PA | Aug 2021
Easy process, quick responses to questions, friendly people
Katherine O. - Philadelphia, PA | Jul 2021
Lam and the team made the process very simple, much more so than my previous mortgage experience.
Bart E. - Upper Darby, PA | Jul 2021
They were fast and efficient
Charles W. - Downingtown, PA | Jul 2021
Very friendly, prompt service (responding to emails and answering questions)
Lindsey C. - Chalfont, PA | Jul 2021
The clarity of concepts and transparency throughout the process helped me feel informed and comfortable in the face of any issues throughout the refinancing.
Gabriel C. - Wyndmoor, PA | Jul 2021
Ease of service and review.
Elise B. - Philadelphia , PA | Jul 2021
Everyone provided clear communication on what info was needed by me and when needed by. The document management system was easy to use. And the flash close was great. I had plenty of time to read the documents at my pace before the closing.
Kathryn M. - Philadelphia, PA | Jul 2021
Chris Smith and team crushed it
Jonathan C. - Churchville, PA | Jun 2021
Chris Smith was very knowledgeable and professional, and his team provided excellent and timely service
Anna M. - Ambler, PA | Jun 2022
Easy to work with, and very responsive
Tina P. - Philadelphia, PA | Jun 2021
Super easy to work with, friendly, professional and available
Sara H. - Philadelphia, PA | Jun 2022
Excellent ease of portal use and quick service
Scott G. - Philadelphia, PA | Aug 2022
Always responsive and on point
Jamal R. - Bear, DE | Nov 2022
The online application process was easy to maneuver.
Eleanor F. - Cape Coral, FL | Jul 2021
Chris and his team were very communicative, helpful, and thorough. My questions were responded to very quickly and Chris was always willing to give useful advice or offer guidance. I felt supported and respected throughout the entire process, and I felt like I could really trust Chris and the team.
Heather F. - Philadelphia, PA | Jun 2022
Lam and Chris we so easy to work with. The online portal was also easy to use.
Jessica F. - Conshohocken, PA | Aug 2022
Helped me navigate all of the odds and ends of being a first time homeowner.
Catherine D. - Philadelphia, PA | Nov 2022
Lam and the entire staff kept us in the loop at every stage of the loan process
Christopher R. - Manhattan, KS | May 2023
Everything went smoothly. I was able to ask anyone on the team doing my loan for help & received helpful feedback. Everything got done in a timely manner. I honestly don’t have any complaints.
James S. - Eagleville, PA | Aug 2023
Very Easy process. The team communicated all the way through. Loved the ability to just upload the information directly to the portal.
Laura S. - Warwick, PA | May 2021
Brie Smith and team were excellent. He was caring held our hands and walked us through
Joseph F. - Philadelphia, PA | May 2022
They kept in touch during every step of the process, and were available immediately for questions that we had. Everything was handled professionally and efficiently.
Brian M. - Everett, WA | Jun 2022
Chris Smith from Conshohocken gave prompt responses to any questions or concerns I had. He explained things clearly and offered suggestions & options without pushing anything which I appreciated. Finally, rates were competitive and we met the closing timeline so if a friend of mine was getting a mortgage tomorrow I'd tell them to make Chris their first call.
Thomas P. - East Norriton, PA | Aug 2022
Great communication and customer service
Angela O. - Norristown, PA | Oct 2022
They were easy to work with, quick with responses, helpful with the process, and kind.
Julie H. - Ambler, PA | Nov 2022
Lam & team were fantastic. Great customer service and they helped explain everything each step of the way.
Kacie M. - Dorchester, MA | Dec 2022
They were professional and very helpful throughout my first home-buying process. They worked incredibly fast and were able to make the process as smooth and stress-free as possible.
Brittany N. - Philadelphia, PA | May 2023
Everyone was so helpful and made the process so easy
Kima K. - Philadelphia, PA | Jul 2023
Lam and Lisa are outstanding and eased our way through a complex minefield.
Alan R. - Philadelphia, PA | Aug 2023
Our Loan Officer, Chris Smith listened to our needs and was able to get us set up with a loan that was the best for us. They made the approval process very easy and had a quick turnaround time on all aspects of obtaining our mortgage.
Eli S. - Philadelphia, PA | Nov 2023
The service was great and everything went smooth.
Michael B. - Oreland, PA | May 2021
Excellent customer service every step of the way.
Jocelyn D. - Philadelphia, PA | May 2022
Lam Tran was friendly and went above-and-beyond to be helpful throughout the process.
Gabriel J. - Riverside, RI | Jun 2022
Excellent service and dedication to getting the transaction completed over 9 months
Joseph S. - Philadelphia, PA | Aug 2022
Guaranteed Rate especially the The Chris Smith Team were professional reliable and able to work well under tight deadlines
Caroline M. - Philadelphia, PA | Sep 2022
Personal service above and beyond the norm.
Edith G. - Fort Myers, FL | Oct 2022
The loan team that I worked with was amazing. They were patient with all of my questions and responded quickly. They made the process easy and kept me informed of the process the whole way. Lam Tran, especially, was very straightforward, understanding, and mitigated my fears.
Patrell P. - Philadelphia, PA | Nov 2022
Good communication and quick response time
Thomas P. - Philadelphia, PA | Dec 2022
Prompt and effective service, great communication
James K. - San Anselmo, CA | Jan 2023
1) Gave good rate 2) Lam Tran was amazing to work with A+ 3) Local lender 4) My realtor was used to working with them
Amalia T. - Philadelphia, PA | Mar 2023
Couldn’t have asked for a better experience, team was knowledgeable and extremely attentive and helpful
Jaimie B. - Philadelphia, PA | Apr 2023
Lam, Chris and Laura were so wonderful to work with. They responded quickly and were incredibly helpful with any needs.
Elizabeth D. - Philadelphia, PA | May 2023
Chris Smith was absolutely fantastic. He made the process easy and he is friendly. Quick to respond to questions and provided understandable explanations. Got the lowest rate.
Alexandra T. - Springfield, PA | Jun 2023
Very professional and responsive service.
Nancy B. - Philadelphia, PA | Jul 2023
responsive and helpful throughout the process
Lauren G. - Blue Bell, PA | Aug 2023
Responsive. Thorough. Knowledgable. Friendly
Stefanie K. - Overland Park, KS | Sep 2023
The process was great from the start to the end.
Barbara A. - Philadelphia, PA | Oct 2023
Used you before. Made closing painless. Very friendly answered all questions. Chris Smith is the best.
Ira S. - Dresher, PA | Nov 2023