What people are saying... What people are saying... Back to profile
Easiest refinancing I have done
Philip G. - Alexandria, VA | Jul 2021
Christian, Alicia, and Erica were patient and helpful in responding to all of our many questions throughout the process, and they made sure our loan closed on time!
Myles M. - Arlington, VA | Jul 2021
From contact to closing the process was easy and seamless. The team was very responsive to any questions I had.
Megan M. - Silver Spring, MD | Jul 2021
They were professional, transparent, and infinitely flexible on both experiences we've had with them (primary purchase and recent refi).
Jennifer Z. - Lorton, VA | Jul 2021
Christian and his team were responsive, professional, and accurate.
Gina C. - Alexandria, VA | Jul 2021
Excellent responsiveness and very nice; emails and documentation process clear and efficient. Christian Hartung and his team were excellent.
Sally K. - Fairfax, VA | May 2021
Refinance process was extremely easy and streamlined. Very quick to respond to any questions
Lauren H. - Fairfax, VA | May 2021
excellent communication and response times
Bethann R. - Charlotte, NC | May 2021
Amazing service. Very fast closing. Great communication
Ciara H. - Sterling, VA | May 2021
Prompt, accurate service; knowledgeable in their field; helped usher us along the refi process without being obnoxious.
Mark W. - Alexandria, VA | Apr 2021
Quick, respsonsive and professional
Catherine F. - Alexandria, VA | Apr 2021
Christian, Alicia, and the entire team did a fantastic job! I appreciated their open communication and professionalism. They did their best to ensure the process went as smoothly as possible. I would highly recommend them. A+ service! Thank you all!
Kari M. - Gambrills, MD | Apr 2021
Customer service and professionalism
Gregory A. - Stafford, VA | Apr 2021
They provided fantastic service throughout the entire process.
Stewart C. | Mar 2021
Great responsiveness, always friendly, always willing to help!
Katherine H. | Mar 2021
Communication, customer service, efficiency
Clara T. | Mar 2021
The application, underwriting and closing process was relatively easy.
Brian N. | Feb 2021
Guranteed Rate team is always so professional and responsive. Loan process is very streamlined and quick.
Marcy E. | Feb 2021
Good terms and easy to work with.
Robert T. | Feb 2021
Good communication and online capabilities
John J. | Feb 2021
Christian, Alicia, and the rest of the team were very helpful and responsive, I was in touch with them constantly and they always had time to help.
Calvin E. | Sep 2020
Extremely quick process from start to finish; responsive staff; technology was very easy to navigate.
Robert F. | Feb 2021
Christian and his team promised a quick closing and delivered. They communicated clearly and worked late to make it happen, and we are very grateful. We will absolutely recommend Christian and Guaranteed Rate.
Zachary H. | Sep 2020
The customer experience was great and the team was very responsive and professional
Lionel T. | Sep 2020
Very smooth process, communication was good, rate was good and the refinance was completed in a timely fashion.
David G. | Sep 2020
The process was seamless and quick.
Aynsley C. | Oct 2020
Christian and Alicia has been a great help throughout our loan application process
Mohammad Hafiz G. | Nov 2020
The process was easy & flawless!
Karen G. | Sep 2020
Great communication, easy process, and super helpful staff!
Sarah W. | Oct 2020
very smooth and closed in less than 30 days--in today environment that is amazing!!
David C. | Nov 2020
Knowledgeable and efficient
Matthew W. | Dec 2020
Very responsive and helpful
Jin S. | Sep 2020
My Loan Officer, Christian Hartung and his team were pleasant, informative, and easy to deal with. The whole process was smooth and quick.
Patricia S. | Oct 2020
Amazing lending team - Christian Hartung and Alicia Hollick
Ronald A. | Nov 2020
Because every person with whom we dealt in the loan process was professional, capable, helpful, and friendly
Mary S. | Dec 2020
Complete information, felt we were "special" customers
Joseph F. | Jan 2021
fast, easy and professional
Zachary R. | Jul 2020
All the staff we worked with were very helpful throughout the entire process.
Danielle K. | Jul 2020
Easy, fast and convenient.
John J. | Jul 2020
Outstanding people & service
Carl H. | Jul 2020
Alicia took the time to explain everything to me every time I asked.
Gina C. | Jun 2020
Rapidity of service Assistance
Maimouna G. | May 2020
Good service, quick response especially given the covid-19 restrictions.
Rene Tristan d. | May 2020
Christian and his team are always a pleasure to work with! Very timely and professional! Additionally, the online streamlined process is so convenient and easy.
Marcy E. | Apr 2020
Good rate and everything went as planned
Robert T. | Apr 2020
GR was responsive, quick and beat out a few other brokers with best rates, quickest response.
James P. | Apr 2020
Don’t have a large frame of reference but my loan and refinance went well
Nicholas L. | Apr 2020
Process was quick and streamlined. Everyone was very professional and prompt to respond to any questions.
Lauren H. | Apr 2020
Professionalism, patience, and accessibility of the team.
Christopher L. | Apr 2020
Christian Hartung and his Team at Guarantee Rate were extremely helpful and knowledgeable throughout the entire refinance process. It was a great experience.
Lee W. | Jan 2020
efficient, clear, no bs. And always reachable and responsive.
John G. | Jan 2020
Seamless process, competitive rates.
Ravi U. | Nov 2019
Was fast, thorough service.
Amy W. | Oct 2019
Very helpful and available with all of my questions. Financing contingency in my contract was 7 days, which was met with ease thanks to a great team at Guaranteed Rate.
Hunter F. | Sep 2019
Christian & his team are a pleasure to work with.
Mary C. | Sep 2019
As a first time home buyer, I expected something to go wrong along the way. Never happened. Not a hiccup. Communication with Christian and his team was top notch and we were able to go from offer to closing without a hitch. Extremely happy with the service and the process.
David E. | August 2019
Thank you for your time and patience when I didn't fully understand everything.
Constance Y. | May 2019
Christian Hartung, Alicia and Adam were extremely helpful in a difficult situation (not due to them). I greatly appreciate how they worked with me and got the job accomplished.
John S. | May 2019
This was our first time buying a home. Christian and the whole team made it easy to get the loan, find all of the required documents, and even apply for homeowner's insurance. I changed jobs in the middle of the closing process, and they made it as easy as possible to ensure that nothing was disrupted.
Calvin E. | May 2019
Had top notch service from start to finished. Christian Hartung and your team are just the best!!
Paige P. | November 2018
The whole process was great and any questions we had were explained very well so that I could understand. The whole team was amazing and you knew that were there for you and that they supported you through the whole process. Christian Hartung and Alicia Hollick were very easy to get a hold of anytime and best service that anyone could ask for from any mortgage lender.
Robert B. - September | 2018
Christian and his team were exceptional to work with. They provided everything needed in a timely fashion to get loan across the finish line on time! Will use him and the team again!
Kristen D. | August, 2018