How long have you been in the mortgage business and what inspired you to get into it?
I was fortunate to land a summer internship at a major bank working in their Community Lending and Compliance Department. After a summer of data entry, making copies, filing and running errands I was asked to come aboard full time as a processor. The position provided me some practical work experience, as far as processing and underwriting loan files, but also a great insight into the regulations guiding the industry. I left the position some years later to focus on school and took a position at a market research company. It was during that time that I realized how gratifying, how comfortable and engaged I felt when working in lending. I was later hired on as Loan Originator and have now worked in the mortgage industry for over 7 years.
Who is your typical customer and what questions do they typically have?
My typical customer is a first-time home buyer who's feelings range from nervousness about qualifying, anxiousness about the loan process, and eager to become a homeowner. The most common question is: "Do we qualify for a home loan, and how much do we qualify for?" This question is precisely what I will assist with. We'll identify how much the customer qualifies for, and how that will translate into their overall budget, so that the customer can shop with confidence.
What specific steps do you use to help your customers find the best home loan for them?
The first step when assisting a customer in finding the best loan options is to listen. I understand that not all loans are the same, nor are all borrowers the same. By lending an attentive ear we can identify their end goal.
The second step is to communicate to the borrower the loan options that would best fit their needs. By explaining the nuances in loan terms in detail, as well as the benefits of each loan product, we can help the customer make a informed and confident decision when selecting a loan.
What advice would you give new or first time home buyers?
A quick piece of advice for first time home buyers: Be as equally content and comfortable with your mortgage as you are with the property you purchase. Your comfort should not be limited to the property itself; it should include the overall purchase process and the end result. Peace of mind is important to all homeowners; you should be comfortable making your monthly mortgage payment every month. Most feelings of buyer\'s remorse stem from a feeling of being financially over extended every month.
What can borrowers do to ensure a smooth mortgage underwriting process?
The mortgage process isn\'t as difficult as most might think. As a borrower your participation is key. Your part consists of providing accurate and true information when filling out the loan application. Provide all the necessary documentation on a timely manner. Most importantly, relax, enjoy the experience and enjoy homeownership.
What provides you with the most satisfaction in your job as a Loan Officer?
The most satisfaction comes from the completion of the loan. Although I enjoy the work in between (taking an application from start to close), closing is the most gratifying - It's the culmination of the customers efforts. Watching the customers life's work and dreams come together at closing, simultaneously erasing all doubt and replacing it with excitement and more dreams for the future is magical and euphoric.
Tell us something that makes you unique or something wacky, yet interesting about you?
One interesting fact about me is that I was once a seminarian. Although, I didn't pursue the vocation of priesthood seriously, I did attend a high school seminary. Some say I missed my calling - I say I was called to shepherd homeowners.