How long have you been in the mortgage business and what inspired you to get into it?
12 years and wanted to get into it because I love real estate
Who is your typical customer and what questions do they typically have?
My typical customer is that first time home buyer. They usually ask about how much can they borrow and what is the lowest payment for them.
What specific steps do you use to help your customers find the best home loan for them?
I have them fill out the online mortgage application so I can see the whole picture. After that I have a detailed conversation about if this is their first property, how long they are staying and their overall picture for the next 7 years. This gives me a bigger picture of what type of loan they should be in.
How long have you been in the mortgage business? What awards have you won?
I have been in the mortgage business for over 15 years and with Guaranteed Rate the past 10 years. My business has grown each year I have been here and continue to grow both my purchase and refinance business today.
What are the pros and cons of a fixed rate mortgage versus an adjustable rate mortgage (ARM)?
The pro is that you get a lower interest rate and payment. And the con is that at one point the rate and payment would go up. I talk about this with clients that feel they will only be in a home for the next 5 to 7 years.
Tell us about a specific challenging borrowing situation and how you got the mortgage closed and funded.
A recent transaction was the case of a first time buyer that wasn't very good at the computer. I had to make a few trips to their house to get documents signed and even go to the bank for certain items for them. But in the end got the loan closed and client into a home.
What advice would you give new or first time home buyers?
Do your homework on the mortgage product that best suits your needs and have all your documentation ready in the beginning
Tell us about a mortgage product that consumers may not be aware of?
Some clients don't understand that you don't always need 20% to get into a home. We have products in the market for only 3% at this time.
How has the mortgage industry changed since you started, and what would you expect in the future?
In this day you need to document everything from the client. No more days of the stated income loan. I feel the future is bright for the housing market with interest rates staying steady for the next couple of years.
What part of the home loan process do customers find most difficult and how do you help them through it?
All the paperwork that is needed these days and the signatures we need. We help with the digital mortgage!!
What are the top 3 misconceptions people have about the home loan process?
You don't always need 20% down.
We can do loans for scores down to 620.
What 2 or 3 mobile apps would you recommend for home buyers or house hunters, and why? What Smart Apps do you recommend your customers use for the house hunting process?
I like both Zillow and Trulia for helping buyers start the process, but always have a real estate agent to help with the process.
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
Talk with a mortgage professional like Chris Woods to get the smooth transaction started.
What can borrowers do to ensure a smooth mortgage underwriting process?
Get all the documentation we need in the beginning.
Summary of where you grew up: family, affiliations, college, high school, etc.
I grew up in Houston after I moved from Chicago when I was eight. Went to Klein High school and then onto Texas State University. Also, was with the Sigma Chi Fraternity at school.
Tell us something that makes you unique or something wacky, yet interesting about you?
I love my sports!! Ask Amy.