What people are saying... What people are saying... Back to profile
Quality of the service I received and attentiveness
Steven L. - Chicago, IL | Apr 2022
Cindy is wonderful. Supportive and communicative.
Kathryn K. - Chicago, IL | Apr 2022
We felt comfortable and secure working with the Guaranteed Rate team from pre-approval to close.
Sean F. - Chicago, IL | Apr 2022
Great people in conjunction with advance tech for pre-approval process, user friendly UX and very competitive loan origination fee. My interaction with guaranteed rate staff was outstanding and seamless.
Paul G. - Chicago, IL | Apr 2022
Best customer service, ease of Portal. Never felt like I was a burden, when I know I was :)
Nina A. - Palos Heights, IL | Mar 2022
Cindy and her team is the best!
Ravish P. - Chicago, IL | Feb 2022
Everything was made super easy and accessible via online portal
Yvette B. - Chicago, IL | Feb 2022
My loan officer was amazing!
Samuel J. - Chicago, IL | Feb 2022
We had such a smooth experience! They had our best interests at heart to lock us in before interest rates went up.
Peter G. - Denver, CO | Feb 2022
Working with Cindy was super smooth and easy
Hannah Z. - Chicago, IL | Feb 2022
Cindy Koutsovitis and Team did an outstanding job in assisting me in obtaining the mortgage!
James S. - Oak Park, IL | Jan 2022
Great tools and Cindy WQs excellent
Jacob I. - Chicago, IL | Jan 2022
The Guaranteed Rate team was great to work with. They explained everything along the way and provided great updates.
Jason R. - Chicago, IL | Jan 2022
So professional and on point.
John C. - Chicago, IL | Dec 2021
Knowledgeable, fast response
Michelle C. - Berkeley, IL | Dec 2021
Cindy was a pleasure to work with! Very responsive and great at communicating every step of the way.
Alexis R. - Chicago, IL | Dec 2021
Cindy made the entire process seamless. She explained each step clearly and as first time home buyers we were very appreciative. The other members of her time responded to us in a timely matter and we’re very friendly
Molly S. - Chicago, IL | Dec 2021
The process was almost too easy and i was pleasantly surprised how painless the house buying process could be
Armando C. - Chicago, IL | Dec 2021
My agent and his team were top notch through the entire process. Both on the selling and purchasing end of things. They were on top of every detail and made sure we were informed of all steps in the process as well as giving us valuable advice and guidance.
Gregory B. - Chicago, IL | Nov 2021
They were fast and efficient.
Shereen A. - Chicago, IL | Nov 2021
We had a great experience working with Cindy Koutsovitis. She was very responsive and anticipated our concerns and questions. Very easy to work with.
Abigail S. - Chicago, IL | Nov 2021
Cindy K. and her team were so on point through out the process, I am and have recommended her specifically to anyone I meet who wants to buy or finance their home
Derek S. - South Elgin, IL | Oct 2021
Great communication from the team, good rates, fast and efficient closing.
Neil R. - Chicago, IL | Oct 2021
Everything went very well.
Patrick B. - Bridgeview, IL | Oct 2021
Easy process, Cindy was always helpful and will to chat on the phone, good rate
Joseph S. - Chicago, IL | Sep 2021
The process was seamless. Team was very responsive and extremely informative. They were so helpful throughout the entire process.
Rebecca D. - Chicago, IL | Sep 2021
They were incredibly knowledgeable, professional, courteous, and quick.
Steven K. - Chicago, IL | Sep 2021
Quick and easy. Cindy was great to work with.
Miriam O. - Geneva, IL | Sep 2021
Cindy and her team are the best!
Tsheten G. - Elk Grove Village, IL | Sep 2021
You were very responsive, very communicative, and you oversaw a very quick closing.
Jonathan W. - Chicago, IL | Aug 2021
Guaranteed Rate has designed their application and approval process with the customer in mind. They make it easy with step by step guidance, and support a fully digital experience.
Robert S. - Oak Park, IL | Aug 2021
They team working on my mortgage made it very simple for me.
Vicki G. - Hickory Hills, IL | Aug 2021
Great service and communication. Everything went off without a hitch.
Raymond K. - Plainfield, IL | Aug 2021
Excellent communication between the lending team and I. Extremely fast and efficient and getting all of the paperwork in. We were up against a small deadline and they made it happen!
Nicholas G. - Algonquin, IL | Aug 2021
I had an enjoyable experience with Cindy. Her immediate follow-ups, knowledge in the field made me feel really comfortable with the loan processing.
Rosalia C. - Chicago, IL | Aug 2021
Very diligent and resourceful
John S. - Chicago, IL | Jul 2021
Easy communication and quick close
Robert T. - Canyon Country, CA | Jul 2021
The loan approval was fast and easy every step of the way.
Maria M. - Chicago, IL | Jul 2021
Because the process is so easy. We love working with Cindy and her team!
Colette F. - Vernon Hills, IL | Jul 2021
Cindy is calm and efficient
Timothy G. - Chicago, IL | Jul 2021
Communication, speed of closing
Jillian B. - Chicago, IL | Jul 2021
The whole process ran smoothly.
Victor G. - South Chicago Heights, IL | Jul 2021
So easy to work with! Thank you Cindy and team!
Colette F. - Vernon Hills, IL | Jul 2021
Professional, knowledgeable and cared to deliver spot-on service.
Darlene S. - Mchenry, IL | Jun 2021
My agent and lender were all very knowledgeable and response throughout the entire process
Portia G. - South Chicago Heights, IL | Jun 2021
I have already recommend GR with different friends.
Andres O. - Glencoe, IL | Jun 2021
They got things done on time and explained everything
James B. - Chicago, IL | Jun 2021
Quick and precise answers. Very organized. High sense of urgency and customer service
Liliana P. - Lake Bluff, IL | Jun 2021
Cindy and her team made the process very smooth and transparent the entire way. The user portal is also helpful in reminding you of the things you need to do.
Kelsey P. - Chicago, IL | May 2021
Great customer service, and efficiency!
Ndidi O. - Chicago, IL | May 2021
Cindy has helped us twice and it was the best experience and best customer service!
Sarah B. - Palatine, IL | May 2021
Cindy and her team worked very hard for us. They were all a pleasure to work with.
Manuela R. - Des Plaines, IL | May 2021
Cindy is amazing! She's super responsive and helpful. I completely trust her.
Erica S. - Park Ridge, IL | Apr 2021
Our lender, Cindy, was very helpful and supportive throughout the entire process, always making herself available to answer questions and help problem solve.
Stephanie B. - Chicago, IL | Apr 2021
We rate GR at a 10 because everybody that works with us in this process was amazing. Starting with Cindy, all of them were so helpful, patient and honest with us. Cindy explained to me everything to the minimum detail and always was available to answer all my questions.
Digna O. - Chicago, IL | Apr 2021
Easy to get everything done
Jaime C. - Wadsworth, IL | Apr 2021
We have always been happy with the service Cindy has provided us and have done multiple loans through her.
Anna S. - Bartlett, IL | Apr 2021
They are a great institution
Hayder B. | Mar 2021
Very easy and Cindy was very informative!
Adela C. - Chicago, IL | Apr 2021
Very dependent on the agent - Cindy was fast and her team was super responsive.
Anish P. | Mar 2021
Because they are the best! This is my fourth time working with Cindy and her team.
Ravish P. | Mar 2021
The process was very easy. Cindy took the time to think of us and reached out. Cindy and her team are amazing to work with.
Anjanette B. | Feb 2021
The entire refinance process very easy, the staff at GR were easy to communicate with and answered all our questions.
James P. | Feb 2021
Rate offered; responsiveness
Michael D. | Feb 2021
I have done a loan and refinanced the it went great
Theresa T. | Feb 2021
Friendly staff, quick responses to questions, quick and painless from beginning to end
James M. | Feb 2021
Cindy was the best. Real pro
Kevin C. | Feb 2021
Cindy was great and answered all of questions. We also got a great rate for our refinance
Joseph S. | Feb 2021
Cindy and the GR team made things as simple and understandable as possible, and they were very responsive, courteous, and efficient. The interest rate we were offered was also better than other lenders we explored, so it will save us money over the life of our loan.
Whitney B. | Feb 2021
Previous experiences and familiarity
Timothy T. | Aug 2020
All staff members were very friendly, communicative and knowledgeable
Tami K. | Feb 2021
We love our GR team! Cindy is so good at regular communication even when we don't have an active project with her. I feel like I can pick up the phone and call her any day of the week. She feels like family; she and her team are always incredibly responsive and helpful. From a logistics standpoint, we LOVE how quick and digital the refi process is with GR - particularly with the current COVID normal. The whole process was pandemic-friendly. Shout out also to the Notary - she was lovely and FAST.
Katelynn B. | Aug 2020
Everyone we worked with was helpful and quickly responsive. All our questions were answered and we never felt unsure or confused about anything.
Amanda K. | Aug 2020
Such an easy process from start to finish.
Mariusz W. | Aug 2020
They are so efficient from the very first day to last. Great team work. Thank you Cindy, Kelly and Josh.
Angel A. | Aug 2020
I had dealt with Cindy before, recommended her to my son, Dave Bronk, and then, re-financed again using Cindy & staff. I cant say enough, great people to work with.
Michael B. | Sep 2020
Great rate, very thorough and easy to use, the team was quick and helpful.
Kelsey K. | Oct 2020
very personable and easy to talk to
Joel W. | Aug 2020
Cindy is by far the best lender I have ever worked with she was able to close on our home in less then 3 weeks.
Surinderpal G. | Oct 2020
Cindy and her team did a fantastic job with clear communication and walking me through each step.
Kevin P. | Aug 2020
Customer service. Digital process
James W. | Sep 2020
Great team, great communication, great use of technology. Great overall experience.
Liben S. | Oct 2020
Our mortgage team really fought for our business. They shoed initiative and gave us the best numbers they could and helped us shave thousands off the life of our loan. They kept us informed through the whole process and were very easy to work with.
Gregory B. | Nov 2020
Fantastic customer service, rates, and experience.
Stasis N. | Dec 2020
Cindy is the absolute best. She answers all questions in a timely manner and is always so helpful.
Stacy G. | Jan 2021
Customer service and communication was remarkable.
Jesus J. | Aug 2020
Incredibly responsive. Helped explain everything along the way. Made the experience so much easier
Derek S. | Sep 2020
Very smooth process from start to finish, great interest rate
Anne W. | Oct 2020
Cindy K helped me through the process by explaining everything and was transparent with me
Anna D. | Nov 2020
Cindy was super helpful in explaining the process to me as a first-time buyer, and the rest of the team was really easy to work with. They made the process less overwhelming!
Alexandria E. | Dec 2020
My Loan Officer Cindy was amazing.
Chelsea S. | Jan 2021
this is the third time we work with Cindy, which speaks highly why I give the highest rating.
Andres O. | Aug 2020
I had worked with Cindy K before and she had helped me to make the whole process go through pretty easily and I really appreciated that.
Catherine B. | Sep 2020
We really enjoyed working with Cindy Koutsouvitis. She was extremely helpful and patient throughout our process.
Caroline A. | Oct 2020
Good communication from every member of lending team. The process, for the most part, was easier than expected.
Jaroslav B. | Nov 2020
The team was very knowledgeable and it made the entire process much easier.
Elci M D. | Dec 2020
The availability to the Kellye, Cindy and Catlian was reliable and consistent.
Mary S. | Jan 2021
Phenomenal service! Awesome loan officer! Great team work!
Christopher S. | Aug 2020
Cindy Koutsovitis and her entire team were responsive, informative, kind, and helpful. Each part of the process went smoothly from the beginning of the loan application; getting pre-approval letters of which I asked for at least three or four; getting notification of documents needed to keep the process moving; obtaining final clear to close; phone call from Cindy explaining the final closing process and verifying numbers with me; and the rest were explained and handled professionally and in a timely fashion. We closed quickly -- within 28 days of the contract being written, which I find impressive. And, it closed without a glitch. I am always appreciative of a team effort that works well, and this is one of those cases. I will gladly recommend Guaranteed Rate and especially Cindy and her team. I am happy to report this, and I am always even happier to spread the good news of a job well done. Buying a new home can be stressful, but this was made less so based upon receiving timely responses and information. Thank you. Mary Anne Spillane. Also, I searched my email, and although I probably missed a few of the team member names, I include Joseph Wilson, Josh Purrazzo, and Kelly McGrath in my thanks. I apologize for not including all of the team, but I also include them in this response.
Mary Anne S. | Sep 2020
ALL THE WORKERS WENT BEYOND ON HELPING SECURE A PERFECT RATE FOR MY HOUSE.
Octavio M. | Oct 2020
Helpful, clear directions, available for assistance
Allison B. | Dec 2020
Cindy Koutsovitis has been fantastic to work with
Mark I. | Jan 2021
Quick responses and helpful
Pradipkumar P. | Aug 2020
very responsive and ease of using electronic documents.
Jaime C. | Sep 2020
Process was very straight forward, and everyone involved helped us gather the information we needed.
Corey B. | Oct 2020
Cindy was incredibly easy to work with, was thorough and prompt when answering my questions, and the team was incredibly easy to communicate with and work with. I'm a first time homebuyer and I'm so glad I was able to work with Cindy and her team.
Vivianne C. | Nov 2020
Cindy was very responsive to my questions with easy to understand answers.
Michael A. | Dec 2020
Easy, fast, low rate, helpful
Son H. | Jan 2021
Easy financing. Most was done online.
Carol D. | Jul 2020
Working with you guys was smooth and easy
Allan E. | Jul 2020
Painless process - quick answers - on top of everything
Matthew S. | Jul 2020
Cindy Koutsovitis is excellent and she took time to help me understand the process and the financial impact.
Gary D. | Jul 2020
They are all wonderful and easy to work with.
Robert S. | Jul 2020
The entire process moved extremely smoothly.
Miles M. | Jun 2020
Everything was smooth and flawless
Timothy M. | Jun 2020
Very smooth, informed every step of the way.
Fabio C. | Jun 2020
The best experience and Cindy was super knowledgeable and helpful!
Sarah B. | Jun 2020
Cindy K kept me up to date on the process. She was informative kind and nice.
Tarissa S. | Jun 2020
Cindy and her Team made the whole process, start to close seamless, transparent and truly less stress than expected
John H. | May 2020
Cindy gave me the best price and was very Friendly and honest.
Theresa T. | May 2020
Quick, easy, all digital, people are always available and very responsive
Brooke S. | May 2020
Because Cindy is the best in the business
Alexander V. | Apr 2020
Our lender Cindy is the reason!
Michael M. | May 2020
The process with Cindy was very informative and I was guided through each and every step with tons of information and recommendations. Very helpful for a first time buyer.
Patrick C. | Apr 2020
The online capabilities to submit all documents and the great follow up of Cindy Koutsovitis
Nicholas C. | Apr 2020
Cause there the best at what they do and they have the best rates.
Robert T. | Apr 2020
Cindy Koutsovitis is awesome. She provide great information and very helpful
Ravish P. | Mar 2020
Responsive, Cindy is very good at her job and is pleasant to work with. The website is very easy to use. User friendly.
Pradipkumar P. | Mar 2020
Communication was prompt and the entire team was pleasant to work with. They understood our needs and worked with us to achieve an early close date.
Melissa F. | Mar 2020
This is my third transaction- Cindy is wonderful and the process is easy
Colette F. | Feb 2020
Cindy has been very easy to work with and very responsive.
Mark I. | Jan 2020
Cindy and her team did a great job making our refinancing process smooth and easy!
Jacek B. | Dec 2019
Cindy answered all of our questions and was very patient with us.
Jessica D. | Dec 2019
Very attentive thru the whole process
Kevin C. | Oct 2019
Online process is very smooth
Gary W. | Dec 2019
Cindy Koutsovitis was extremely patient and attentive. She answered all my 101 questions in a timely manner
Kyle M. | Oct 2019
Even though I started my home buying process right as my loan officer was heading out on maternity leave, Cindy and her team were always available to answer my questions and kept me up-to-date with required documents/actions. This was my first buying a home and I was very intimidated by the process. Everyone at GRI was great to work with.
Michael D. | August 2019
Overall I'm thrilled with the team I worked with from Guaranteed Rate to both secure my initial loan and refinance. Everything went according to plan and my contacts stayed in close touch with me throughout the entire process.
Philip G. | July 2019
Cindy Koutsovitis was phenomenal. Very attentive to communications and very knowledgeable. She answered all questions promptly and completely. Great to work with her. She made the process easy to follow.
Timothy M. | June 2019
Cindy K. was simply exceptional! I am 100% pleased with her service and follow through. Thanks, Cindy, for all your professionalism, wisdom, and guidance!
Erica S. | June 2019
Cindy was beyond integral and diligent with this loan process. She is a true asset to the company.
John S. | June 2019
Cindy was beyond integral and diligent with this loan process. She is a true asset to the company.
John S. | June 2019
My loan officer, Cindy, was the best person I dealt with throughout the entire buying process. She was patient, nice and always responded in a timely way.
Robert D. | March 2019
I thought Cindy K my loan officer was on top of everything. Cindy also answered my calls quickly and had answers to all my questions.
Joseph B. | May 2019
Our loan officer, Cindy, is why we were so satisfied with Guaranteed Rate - she is great. As first time home buyers, we were completely inexperienced. She explained everything to us in great detail every step of the way, and made sure we knew all of our options at any moment we had to make a decision. She was very accommodating with our schedules and we had several conversations after work / outside of normal hours. There are so many times where it feels like the process is stacked against the buyer (fees for extended rate locks, the amount of paperwork ask for from the banks etc), but we always felt Cindy was in our corner.
Andrea P. | May 2019
Everyone I worked with (especially Cindy) was very thorough and very clear on what was needed throughout the whole process. It was a breeze working with the team and I would highly recommend them to anyone looking for a mortgage loan!
Gueorgui T. | February 2019
Working with Cindy and the rest of the team at Guaranteed Rate was such an easy, seamless experience. I appreciate working with a local agent who took time to help me understand the process. Cindy was always quick, responsive, and willing to go above and beyond. Being able to do everything online made it even that much easier. Thank you!
Sarajane S. | December 2018
Cindy Koutsovitis was so great to work with! She was incredibly professional and responsive. She took the time to thoroughly explain my options to me which made me feel comfortable with the entire process moving forward. Every time I had a question, she was so quick to respond either through email or a phone call to help explain. I really appreciate how simple and organized the loan process was while working with Cindy.
Kimberlee H. - September | 2018
Cindy and her team at Guaranteed Rate were absolutely fantastic throughout the entire process of securing an offer letter through closing. They made themselves available at a moment's notice including some evenings and weekends and never made me feel uncomfortable coming to them with anything I felt unsure about. I'll be using Guaranteed Rate again if I ever need to obtain another mortgage in the future and will be recommending them wholeheartedly to my friends and colleagues.
Phillip G. - September | 2018
Cindy was awesome! She was there every step of the way through our process and answered every question we had. She made time to answer our calls morning afternoon and evening. She was super professional and very pleasant to speak to. I’d recommend Cindy to anyone purchasing a home. I hope to work with her in the near future. Thank you, Cindy!!!
Michael M. - August | 2018
The entire team was great! Cindy is the best!
Stella G. | July 2018
Cindy and her team were so pleasant to work with. They provided great guidance every step of the way and went above and beyond at times to help me with my loan. I never felt like I was in the dark any step of the way, and when I had any questions they were a phone call away. I have already recommended Cindy to my family and friends.
Asif K. | July 2018
Cindy K and her Chicago team were wonderful. Very, very easy to work with. Very caring and straightforward. Plus, they sent me a note on my birthday! I thought that was a sweet touch.
Michael C. | July 2018
Cindy and her team were amazing! This was my husband and my's first time buying a home and we were terrified. As soon as I spoke with Cindy she assured me that we could do it. The entire process was very easy to understand as Cindy and her team laid it out in easy steps. Our closing went smoothly and we move in next week! Thank you again!
Allison B. | June 2018
Cindy Koutsovitis was very friendly, reliable and was always available to answer any questions or concerns. I highly recommend her!!
Cristina B. | May 2018
Cindy K. is amazing and I will continue to refer business to her without a doubt.
Edwin S. | November 2017
I love working with Cindy Koutsovitis! She is the only reason I keep going back, so sweet, friendly and most all I trust her with anything.
Cynthia W. | November 2017
Cindy K. and her team were ridiculously fast, friendly, knowledgeable, and willing to go the extra mile to ensure all the paperwork was in-order and on-time and that I understood the process from start-to-finish! I would highly recommend this team to anyone looking for a home loan!
Derek S. | July 2017
We spoke with three lenders when we began our mortgage process. From the get-go, Cindy K. was straightforward, easy to work with and highly knowledgeable. She has 15 years of lending experience, and it truly shows. Above all, she was honest, managed our expectations, and we could easily get in touch with her. Guaranteed Rate's flexibility with our closing date/time (at such short notice!) was a huge stress reliever. Last, but not least, Cindy and a GRate associate attended our closing and brought us a personalized bottle of wine -- the perfect way to end our closing!
Katelynn B.-- Chicago, IL 4/21/17
Cindy K was so knowledgeable and patient and answered all my questions. I would use them again.
Gulsen S- Des Plaines, IL 5/8/17
Cindy Koutsovitis not only helped me get my home she helped me get the home of my dreams. I truly have not enough words to describe how incredible professional she was. She made every single step so ease, I would definitely strongly recommend her in the future. Thank you again for your help.
Nicolas J.- Chicago, IL I 3/8/17
Guaranteed Rate (especially Cindy Koutsovitis) could not have been more helpful, more on top of things, and more willing to work hard drive to this whole process. I will definitely be recommending Guaranteed Rate!
Jamie A. - Palos Heights, IL | APR 2016
Cindy was heaven sent. She made the entire process very comfortable and explained everything to me. I was very happy.
Sotirios R. - Niles,IL | MAR 2016
Check out this awesome Yelp review for Cindy Koutsovitis! After a long ordeal with Veterans United Home Loans, a good friend referred my spouse and I to Cindy Koutsovitis at Guaranteed Rate. There are no words to express how thankful we are for Cindy especially after the nightmare we went through with the VA. She was quick, efficient and had our interests at heart throughout the entire process. (...) Not only is she great at her job but she's very friendly and ensure all clients are comfortable, in the loop with the loan process and taken care of. See full review: http://bit.ly/1kzHrRL
Kevin W. – Chicago, IL | OCT 2015
Check out this Facebook review for Cindy Koutsovitis! I worked with Cindy as a first time home buyer and then again to refinance that mortgage. On both occasions, she was extremely patient and thorough with explaining every step of the process. Cindy truly wants you to understand the process and be comfortable with it.(...) Cindy is professional and personable. I've already recommended her to family and friends and would not hesitate to recommend her to anyone. Cindy is really great at what she does! See full review: http://on.fb.me/1LJRVdv
Kathy P. | SEP 2015
Cindy is a rock star! She was very responsive (e-mails or calls the same day) and always took the time to explain everything. As a first time home buyer, she made what could have been a very stressful experience a breeze. I would highly recommend her to friends and family.
Michella C. – Chicago, IL | Sep. 2015
Check out this Facebook review for Cindy Koutsovitis! Cindy is amazing! She helped us from beginning to end. Whenever we had questions, Cindy always took the time to explain it to us and made sure we understood. She is knowledgeable and reliable. She knows what she is doing! We are so grateful to have worked with her!!! See full review: http://on.fb.me/1LJRVdv
Ilona L. | AUG 2015
Cindy Koutsovitis was extremely helpful and reliable! I do not know how we would have done it without her. It was the best decision ever to have worked with her. She was patient and understanding with us and our concerns. She was also very knowledgeable which made us feel secure. Cindy was very responsive and always got back to us right away. Cindy truly made this process for us special.
Ilona L. – Chicago, IL | AUG 2015
Cindy was excellent as she was a great help from the beginning until the FINAL END! Very patient and dedicated to her profession. On a one to 10 scale: She was a 20!
Michael B. – Des Plaines, IL | AUG 2015
Check out this Facebook review for Cindy Koutsovitis! This is the 2nd time we have worked with Cindy. She is incredible at what she does. We came back to her to refinance and get a lower rate. She has gone above and beyond to help figure out a few major issues we had so that we could get approved for a loan on both occasions. I have recommended her to all my family and friends. She is a pleasure to work with and we will definitely use her again!! See full review: http://on.fb.me/1LJRVdv
Nick S. | JUL 2015
Check out this Facebook review for Cindy Koutsovitis! Cindy is an amazing mortgage officer. She did an incredible job in my case. He is very organized and very knowledgable. We recently bought a house and the process was very smooth thanks to Cindy. The rate that she was able to het for me was the best in the market. I recommend Cindy to anyone is looking to purchase or refinance a home. See full review: http://on.fb.me/1LJRVdv
Stefania A. | JUNE 2015
Cindy is the absolute best; I have worked with her twice now and have recommended her to others. Guaranteed Rate also had April ready to go and licensed in Florida, which is what I needed for this sale. Everyone at Guaranteed Rate is incredibly professional and friendly.
Michael S. – Chicago, IL | May. 2015
Cindy was extremely responsive and always worked hard to fill me in and answer any of my questions. She had to educate me on a lot of the processes and I think she did a great job.
Jason B. – Los Angeles, CA | May. 2015
Cindy Koutsovitis is incredibly detailed and informative with her mortgage knowledge. We appreciate her taking the time to explain everything in detail and her hard work in completing our refinance.
Wayne E. – Des Plaines, IL | Apr. 2015
Cindy Koutsovitis was the best. Cindy was prompt, accurate and inclusive in all of her expectations and communication. The online process, doc requirements, underwriting, and closing all went smoothly and surprisingly quickly. Cindy and team deserve an "atta girl" and have earned a well deserved promoter of Guaranteed Rate.
Michael F. – Winnetka, IL | Jan. 2015
Check out this Facebook review for Cindy Koutsovitis! Cindy was there on every step of the way, she stayed on top of things and prevented anything to becoming an issue (small or big). I got my status update from her and her team regularly, mostly unsolicited. I won't go anywhere else if I ever needed financing again, and I will definitely recommend her. See full review: http://on.fb.me/1LJRVdv
Cedric C. | DEC 2014
Check out this Facebook review for Cindy Koutsovitis! Cindy! Thank you so much for all the help you provided for me and my family in getting a home! Words can't say enough. I appreciate your communication with me through the entire tedious process, and just how fast you were able to get it done for us. Thank you once again, and I will recommend you to every person I know! See full review: http://on.fb.me/1LJRVdv
Joe L. | NOV 2014
Cindy was amazing! I will absolutely recommend her to all my friends!
Joseph L. -- Bolingbrook, IL. | Nov. 2014
Check out this Facebook review for Cindy Koutsovitis! Cindy was amazing to work with. Very knowledge and always kept me in the loop of everything. Highly recommended! She made this entire process a breeze unlike other experiences I've had. See full review: http://on.fb.me/1LJRVdv
Maria S. | OCT 2014
Cindy Koutsovitis was fantastic! She made buying my first home as easy as possible. Cindy thoroughly explained the whole process to me and patiently addressed all my questions and concerns throughout. Her response time was always amazing. I would recommend Cindy to anyone!
John L. -- Chicago, IL. 9/22/2014
We were first time home buyers and knew nothing about the process. Cindy was great with advising us through the process and very patient with explaining every step.We had a complicated loan in that we had to add a co-borrower and needed additional funding. She was very thorough and our closely was smooth and quick.
Kathleen P. -- Chicago, IL -- 10/3/2014
Cindy Koutsovitis was fantastic! She made buying my first home as easy as possible. Cindy thoroughly explained the whole process to me and patiently addressed all my questions and concerns throughout. Her response time was always amazing. I would recommend Cindy to anyone!
John L.
I don't think I can say enough good things about Cindy. Really, I was just amazed. I am self employed, which can make these things very difficult, but she kept pushing for us and I am pretty sure that's the reason I am in my house today. She is very good, very friendly and very professional. I'll be refinancing in about a year and you can bet she is going to be my first call.
Patrick M, -- Chicago, IL, 2/27/2014
Cindy Koutsovitis & her team were extremely professional and thorough. They were able to complete the application through closing in 3 weeks time to meet an urgent need on my behalf. Cindy was very pleasant to work with, very detailed in responses to my inquiries, and consistent in keeping me informed on the progress of the loan application. Her knowledge of the mortgage process is excellent and she was always willing to go to the necessary depth to provide clear answers to my inquiries.
Vasilios I.
"Cindy is a very conscientious and caring individual. She was wonderful to work with and as long as there are employees of her caliber, your company will excel in customer service."
Elroy E. -- Elk Grove Village, IL. -- 12/2013
"The customer service provided by Cindy was excellent. This is our second refinance with Guaranteed Rate and she is the reason we came back to work with your company again."
Robby C. -- Rockwell, TX. -- 1/2013
"Cindy and her team were honest, very friendly and helpful they definitely knew what they were doing. We are very pleased with the service you have received from you!"
Maria E. -- Des Plaines, IL. -- 1/2013
"Cindy took very good care of us and the loan process was very painless. She was patient and helped me greatly by guiding me through the obstacles and allaying my fears constantly. I appreciate her help more than she will ever know! I found Guarantee Rate to be user and customer friendly and the rates were fantastic and the process was virtually painless overall. Any time I had a concern, my questions were answered and Cindy calmed by fears many times over. I will definitely refer everyone to Cindy. Thanks for the help!"
Alan B. -- Des Plaines, IL. -- 2/2013
"The sellers wanted a fast closing and Guaranteed Rate helped us out by getting this deal closed very quickly! I enjoyed the process enough to let other people know about Guaranteed Rate. Great!"
Scott P. -- Roselle, IL. -- 4/2013
"Cindy Koutsovitis was fantastic. She took extra time to explain things to me when needed and always responded very well to all my inquiries."
Craig J. -- South Elgin, IL. -- 8/2013
"We really appreciated how quickly and professionally this re-finance was handled, it was a pleasure working with the team. Cindy, our loan officer, was very pleasant and helpful and really helped us over the finish. Thanks!!"
William S. -- Des Plaines, IL. -- 10/2013
"Cindy Koutsovitis handled the refinance of my home and helped me through every part of the process to make it flow seamlessly. It was appreciated so very much! I will definitely be recommending her to others in the market for buying or refinancing their home! I was going through a very stressful event in my life - and to have Cindy Koutsovitis take the time and attention to help me through this whole process in a kind and caring way was absolutely wonderful! I'm very happy Guaranteed Rate was recommended to me!"
Dawn H. -- Carol Stream, IL. -- 9/2013
"Cindy Koutsovitis is a highly motivated professional and your company should be proud of her work. Thanks!"
Joseph M. -- Highland Park, IL. -- 10/2013
“I have worked with Cindy Koutsovitis prior on my first home purchase; she had completed the initial purchase as well as refinancing my loan. As with the previous times, Cindy worked diligently to ensure my loan was processed with care and on time at our requested close date. Cindy also made me feel as though I was her only client (which I am sure is far from the truth). Her level of personal attention is unmatched. Her work speaks volumes about the service Guaranteed Rate offers and I have always been impressed with how easy of a process she makes everything!”
Phillip M. – Washington D.C. – 11/2013
Hey, check out this amazing review from Luke about Cindy! “Cindy Koutsovitis and her team couldn't have been more helpful. I was able to save ~ $9k in closing costs and get a lower rate by switching to Guaranteed Rate very close to my closing date (I already had a loan approved and ready to go with another company). Cindy and her team were very organized. They gave me very specific guidelines and timelines so that I knew how/when to get information to them. Cindy and Guaranteed Rate made everything very simple and painless while saving me a lot of money.”
Luke C. -- Chicago, IL -- 5/2013
"A loan officer at a different credit union could not help us with our refi, so he gave my name to Cindy and she called me. Cindy is wonderful. I felt like she truly made it her mission to help us out! We LOVED that they came to me and we didn't have to make arrangements for little kids or take off work. I have already given Cindy's name and number to my friends and family."
Jennifer P. --- Grayslake, IL -- 3/22/13
Hey check out the amazing review from Timothy about Cindy! “This is our third refinance with Cindy and as always we are very pleased with her responsiveness and high level of service! Cindy's services are exceptional with no gimmicks or games. Everything went exactly as planned. Thanks again, Cindy!”
Timothy T. -- Lothian, MD -- 04/2013
The service was fast and everything went great
Paulina S. - Crown Point, IN | Jan 2023
Cindy K and her team are punctual, quick with communication, and helped coordinate with us and our team
Magnus W. - Chicago, IL | Feb 2023
We were exceptionally pleased with our service from Guaranteed Rate. Cindy Koutsovitis was wonderful! She made the process smooth and easy. I would recommend Guaranteed Rate to others and have already given Cindy's contact information to other friends.
Kendra L. - Silver Spring, MD 2/2012
the team was great to work with, application process very transparent and easy, great communication throughout the process, and our mortgage was approved quickly without any issues
Steven P. - Chicago, IL | May 2022
The overall experience was extremely easy to manage and I felt well taken care of
Joshua L. - Chicago, IL | Sep 2022
Our team was so professional and informative during our loan approval process, everything worked out so well and in a timely manner
Karla R. - Chicago, IL | Jan 2023
Prompt, outside business hours attention.
Curtiss O. - Chicago, IL | Feb 2023
The team worked incredibly hard to secure our loan as quickly as possible, kept us updated the entire time, and thoroughly answered all of our questions. In particular, Cindy was fantastic at guiding us through this process and making sure that we were informed and comfortable.
Thomas C. - Chicago, IL | Apr 2023
Cindy is a superstar at what she does and deserves the rating. She makes dreams come true.
Mara N. - Clarendon Hills, IL | Jun 2023
Same great experience as we had last time we got our mortgage through GR!
Chi Z. - Chicago, IL | Aug 2023
Everything was wonderful. Cindy went above and beyond what we expected to help us get approved with a mortgage. 100% we would use Guaranteed Rate again. I have already referred several of my family members to Cindy for refinance and new mortgages. Some of the best service we have ever had in the mortgage industry!
Nick S. - Bartlett, IL 9/2011
Cindy and her team worked incredibly fast, always had answers to my questions, and went above and beyond inn their customer service and availability for me.
Amanda H. - Chicago, IL | May 2022
Very helpful and willing to work with you to get to the finish line.
David L. - Chicago, IL | Jun 2022
People kept me informed about all the issues during the transaction
Michael C. - Willowbrook, IL | Jul 2022
Great team with talents to get a closing done right, quickly, with good communication throughout.
Javier S. - Palatine, IL | Aug 2022
Cindy went above and beyond to make sure my loan process went smoothly with zero hiccups.
Gary X. - Chicago, IL | Sep 2022
Responsiveness, professionalism, knowledge, consultative skills
Zachry P. - Chicago, IL | Jan 2023
Cindy Koutsovitis and Becca Pineau were phenomenal. They walked us through everything and made the process as easy as possible. This was especially important given our busy work schedules.
Ramses J. - Chicago, IL | Feb 2023
The entire process was so smooth. Cindy Koutsovitis was outstanding and went above and beyond in supporting us to ensure we were clear to close. She and her team were able to help us close within 10 days and as first time home buyers!
Darlene S. - Lake Zurich, IL | Apr 2023
Cindy Koutsovitis was fantastic! From our first conversation, I felt very comfortable working with and trusted her as she made me feel confident the process would go smoothly. Her explanations were very clear, and she really made sure I was educated about everything throughout the process. Cindy was also very responsive to and patient with all of my questions. We did a quick close, and she and her team made it easy to get it done. On closing day, when I had a random issue with my bank, she very calmly talked me off the ledge and again put me at ease. I cannot say enough good things about Cindy and the Guaranteed Rate team.
Caryle J. - Chicago, IL | Jun 2023
This was my second loan with GR. There’s effective communication, clarity in expectations, easy-to-navigate website - all these make up for a stress free closing.
Saurabh G. - Evanston, IL | Aug 2023
Excellent service by my lender Cindy Koutsovitis. Always accessible and there for me with up to the minute status of my loan application. Would highly, highly recommend!
Catherine T. - Park Ridge, IL | Sep 2023
Attentiveness, knowledge, and speed.
Ndidi A. - Silver Spring, MD | Nov 2023
I would highly recommend Cindy Koutsovitis as a mortgage banker. I found Cindy to be tenacious, works extremely hard for the client, and is diligent in moving one through the mortgage loan process. We had a difficult situation with self-employment income and other stable income not well understood by lenders but she spent the time understanding our complex financial condition and got our approval. I feel very fortunate to have had the opportunity to work with Cindy on our home refinancing.
Craig S., Mill Valley, CA
Because of Cindy! She was an absolute JOY to work with!
Carisa B. - Chicago, IL | May 2022
Cindy Koutsivitis and her team exceeded all of my expectations. They were incredibly responsive throughout the whole process, walked me through all of my financing options, and got my loan cleared to close in six days! I couldn't recommend them highly enough.
Gregory L. - Woodstock, IL | Jun 2022
End to end white glove service. Cindy is without doubt one of the most professional and trustworthy people I have ever worked with.
Patrick P. - Chicago, IL | Jul 2022
Cindy K was extremely helpful and informative and helped us get a great rate and our dream home
Travis W. - Chicago, IL | Sep 2022
They make the process very smooth, are extremely prompt in communication and are always looking to find the best solution to meet my individual needs.
Christina A. - Northbrook, IL | Oct 2022
Seamless, fast, response time was great, felt supported
Allison B. - Chicago, IL | Jan 2023
Excellent service, professional from start to finish !
Rafael M. - Naples, FL | Feb 2023
Great service and very happy with the ease of the process
Anthony B. - Brookfield, WI | Mar 2023
Informative, communicative, knowledgeable, speedy - overall great to work with!
Whitney H. - Chicago, IL | Apr 2023
Professional and knowledgeable staff. Convenience enabled by technology. High quality but painless process
Uday K. - Chicago, IL | May 2023
Cindy Koutsovitis was absolutely amazing! She was the easiest part of our process. We were under contract two times prior to closing on our current home and each time Cindy was thereby our side. She went above and beyond to assist us with feeling comfortable as first time home buyers. Her kindness, knowledge and expertise makes her exceptional. Thank you Cindy!
Emily S. - Chicago, IL | Jun 2023
I love me loan officer, Cindy Koutsovitis, and her team! The process is easy, the communication wonderful, and I appreciate working with DocuSign.
Colette F. - Clermont, FL | Jul 2023
Cindy and her team did a great job
Judy T. - Westmont, IL | Aug 2023
Cindy Koutsovitis and team made the entire process incredibly easy!
Sean S. - Chicago, IL | Sep 2023
Everything went smoothly and it was a pleasure working with Cindy.
Sherri B. - Chicago, IL | Oct 2023
They did a phenomium job making sure that I understood all the way through.
Christy A. - Chicago, IL | Nov 2023