What people are saying... What people are saying... Back to profile
Fast approval, streamlined documentation process and all signatures were electronic/DocuSign. Your website/portal was very useful as well.
Senthil G. - Redmond, WA | Mar 2022
Easy to deal with, friendly, accommodation staff, clear, easy to use online interface.
Sherrill K. - St. Helena, CA | Mar 2022
Clear and straight forward information
Katherine H. - Burlingame, CA | Feb 2022
Everyone we worked with was helpful, quick to respond, and a pleasure to work with.
Charles M. - Redwood City, CA | Sep 2021
We had a tight window to get the mortgage approved and in place. Clay Murphy and Greg Lavallee put in their time, expertise, and extra effort to get the job done. The deal closed in the 30 day time period at the estimated interest rate and costs. Great job all around by Guaranteed Rate.
David W. - St Johns, FL | Jun 2021
Fast turnaround and accessibility via phone / email.
Tuan - Anh H. | May 2021
Because it was great service. Clay and his team were wonderful and answered all questions I had. Getting approved was fast. But seemed forever to close but timing was about right. Signing was fast and easy and process went smoothly. Thank you!
Delia C. - Gilroy, CA | Apr 2021
Everyone was extremely helpful and thorough. Answering all our questions every step of the way.
Bryan B. - San Mateo, CA | Apr 2021
satisfied with the outcome
richard k. | Mar 2021
Professional phone responses (Clay), prompt email answers to questions (everyone), great rate
Wai W. | Mar 2021
Great people! Very professional!
Kenneth W. | Mar 2021
Clay and his entire team was extremely accessible, responsive and honest throughout this process.
Shailendra D. | Mar 2021
Great service through the entire process (from initial consultation through final closing).
Timothy R. | Feb 2021
Great rate, fast and smooth processing
Guichun L. | Feb 2021
Followed through on solid rate.
Brent P. | Feb 2021
Great communication. Simple technology platform. Friendly service and no pushy people.
Alexander G. | Nov 2020
Excellent rate - good customer service
DEEPAK J. | Feb 2021
Awesome customer service!! Clay was superb.
Giridhar S. | Oct 2020
Simple and easy refinance. No issues whatsoever.
Christopher S. | Nov 2020
Very responsive, personable and quick service.
Maria C. | Oct 2020
They had the best rate for me.
Edgar M. | Nov 2020
Easy process, great CS at all levels, what I was quoted is what I received .
Kristin B. | Sep 2020
You provide a low rate, easy and safe way to process documents online. Communication was excellent I knew what was needed using the online portal.
Yolanda O. | Nov 2020
Awesome rates. Best service. Great team
Himanshu S. | Sep 2020
Guaranteed Rate followed through on the agreed terms and most of the time did a good job communicating with us.
David F. | Oct 2020
Clay was awesome and the refi went smoothly
Antoine C. | Nov 2020
We were offered a great product, and Clay and the entire team were very easy to work with and did what they said they would do. The communication and online access were very good.
Kurt L. | Jan 2021