What people are saying... What people are saying... Back to profile
I actually saw them as a sponsor of the PBA Tour. Well done Guaranteed Rate.
Richard W. - Blaine, WA | Mar 2022
I had 3 different representatives before everything was settled.
Michele D. - West End, NC | Mar 2022
Efficiency and availability of all agents throughout the process.
Lewis C. - Rohnert Park, CA | Mar 2022
Clint and the rest of the team (Kristen and Tyler) did a outstanding job; super professional, great communication and answered all of our questions. We are repeat customers and Clint went above and beyond the fantastic service he provided next time. We will 110% be coming back to him for future purchases or refinances.
Tyler N. - Middletown, RI | Mar 2022
I've now worked with Clint and his team on two transactions. What a pleasure it's been. He's been a great resource and really helped us get where we wanted to go.
Landon A. - Glendale, AZ | Feb 2022
It was really easy to work with
Stephanie W. - Plano, TX | Jan 2022
You held our hands every step of the way. I was extremely impressed with the automation. I was blown away by the closing. Very impressive.
David M. - South Holland, IL | Jan 2022
Great service and very quick
Audra M. - White Settlement, TX | Dec 2021
I almost hate to give any number because so many people were involved. If could give individual numbers, several would be 10's and some much less. Tyler Braun stands out as being helpful, pleasant, and efficient throughout the process, answering questions and staying connected through to the end. He returned every email I sent, despite surly being extremely busy. Kaci Stiawalt went out of her way to call and explain some things to me, which I appreciated. April Henderson and Nicole Zietrar were briefly involved and handled things fine. I feel like Clint Richard is "great" at selling and would literally say anything to get you to sign on. After stressing that we would have only 5 days to send in paperwork I could not reach him by any means afterwards for--- 5 days. After multiple emails and phone calls I finally received initial contact from Tyler and never another peep from Clint, ever. An obviously canned e-mail is not a real customer contact by the way! Compared with our first experience 6 years ago with guaranteed rate (the the only reason we came back- we cold called you) this was shocking. Even an e-mail to explain that the file was being passed on and business was too busy to check in would have been polite vs literally never responding. I even called to ask if he had Covid and was ok since there was no contact at all. The 5 days were over and we had started looking to go with another company! The language he used ex:"I will make sure the paperwork you need to send is streamlined and as little as possible" is laughable after seeing how this played out. He plays no role in what paperwork is required. The take away was feeling that were were "sold" and not valuable, which is not one I would recommend to others. Other feedback: passing through the different people was relatively streamlined but our file was a little complicated and sometimes it felt like the new person had not be relayed all of the information. The title costs and tax stamps should have be more accurate- a $1000+ increase at the 11.5th hour is unpleasant as a consumer.
Bonnie G. - Rockville, VA | Dec 2021
Super fast and well informed on each step of the process!
Jennifer S. - Peoria, AZ | Dec 2021
Start to finish, everything went smooth. Emails were answered timely.
Kyle K. - Forest, VA | Dec 2021
The team at Guaranteed Rate made the process so quick and simple. Everything was done electronically so that made it so convenient.
Eduardo T. - Houston, TX | Dec 2021
Every question asked was thoroughly explained and the process was pretty easy.
Matthew C. - Virginia Beach, VA | Nov 2021
Great personalized service. Fast response to inquiries. Step by step guidance provided throughout the process.
Scott M. - Houston, TX | Nov 2021
Because everything went smooth and amazing
Alejandro A. - Bloomington, IL | Oct 2021
Smooth process, great rates
Christopher W. - Waipahu, HI | Oct 2021
Good service. Matched my rate. Trustworthy.
Travis E. - Washington, DC | Oct 2021
Extremely fast closing, extremely knowledgeable, easy to reach and very clear communication. I felt truly cared about, not just as a customer but as a person.
Tessa G. - Mukilteo , WA | Oct 2021
Clint and his team were great to work with. They answered all of my questions and were very responsive. I would use them all again in the future.
Landon A. - Chandler, AZ | Oct 2021
Ease of the process, great service from Clint Richard
Patrick D. - Houston, TX | Oct 2021
Very straightforward process
Jean-Luc C. - Redwood City, CA | Sep 2021
The always come through for us. We have used them three times when other companies have failed us
Sejal P. - Fort Mill, SC | Sep 2021
I work with a great team(Clint Richard, April Anderson) who answered all my questions. They always returned my call and explained the process to me.
Julie D. - San Tan Valley, AZ | Sep 2021
we like the new monthly payment and interest rate we're getting through re-financing with Guaranteed Rate
Kirby R. - Washington, DC | Sep 2021
great communication, always helpful through the process
Kevin F. - Elmhurst, IL | Sep 2021
My experience with Clint was outstanding. He was very helpful throughout the process. I felt that his focus wasn’t on his financial gain from the transaction but about obtaining a client/customer for Guaranteed Rate. He answered all questions and ensured that I had all the information needed to make an informed decision. He followed up when necessary and followed through on things he said he would do. Even at the very end when I had some concerns, I was able to reach Clint and talk through my concerns. Clint was always responsive in returning phone calls, emails, and text messages. Clint is the reason why I would recommend Guaranteed Rate to a friend or colleague.
Leslie H. - Jacksonville, FL | Sep 2021
Because they did an outstanding job and I would recommend it to anyone
Antonio M. - Helotes, TX | Sep 2021
Easy process and great rates and customer service
Jose T. - Herndon, VA | Aug 2021
Excellent service and response times.
Richard R. - Seattle, WA | Aug 2021
Easily the fastest and most communicative lender
Laura V. - Chicago, IL | Jul 2021
Excellent customer service
Alexandros Z. - Dallas, TX | Jul 2021
Clint clearly wanted to help me make the best choices for my situation and took time to explain to me the criteria needed to make a good decision about refinancing my loan.
Timothy L. - Midlothian, VA | Jul 2021
Refinance Process was easy!
Craig S. - Homewood, IL | Jul 2021
Great interest rate, minimal lender fees, and most importantly made the critical timelines to close.
Bradley H. - Sylva, NC | Jun 2021
The loan officer was straight forward and honest with me. When I was comparing prices with other loan providers, he provided detailed information for me to make the best decision.
Lisa F. - Jacksonville, NC | Jul 2021
Great follow up and communication throughout the process
Rafael A. - Charlotte, NC | Jun 2021
Clint was fantastic! David Kang was also very helpful!
J L. - Evanston, IL | Jun 2021
Excellent service and follow through
Demetrios A. - Richmond, VA | Jul 2021
The staff was very attentive with my questions as a first time buyer.
Maritzza E. - Chicago, IL | Jul 2021
Very responsive and did not repeatedly ask for things already provided.
David N. - Cornelius, NC | Apr 2021
Excellent customer service, especially Clint.
Victoria G. - Washington, DC | Apr 2021
Overall very satisfied with everyone at Guaranteed Rate, This was a stressful time and they helped ease the stress.
Joseph F. - Ballston Spa, NY | Apr 2021
Because they were informative and always called me.back when i had a question
William B. - Middleburg, FL | Apr 2021
The process went very smoothly and Clint always got back to us within hours with answers to all our questions.
Gilbert P. - Longs, SC | Apr 2021
Comparatively lower rates, professional staff, easy to submit documents, fast service, closing was simple
Denis A. - Lexington, VA | May 2022
Clint and April were very easy to work with.
Robert S. - Wilmington, NC | Apr 2021
The entire process was simple and fast. Every person that I worked with was knowledgeable, friendly and very responsive.
Mehdi D. | Mar 2021
The ease of handling my refi with an engaged team led by Clint Richard always ready to address any docs needed.
Susan S. - Concord, NC | May 2022
Clint was easy to talk to, we related to a lot things in common, and Matt was very responsive and quick to keep us updated on new changes. The upload process was also very easy. Clint got us a good and flexible rate and educated us on what we needed to know
Hector C. - Saratoga Springs, UT | Jun 2022
Clint did an amazing job communicating and working with us through every step of our refinance.
Tyler N. | Mar 2021
Once we were under contract the process was so smooth, easy and quick. Everyone involved was patient, professional and took time to answer my questions. Special thanks to Clint Richard for walking us through the process. Also Jackson B was great once we were under contract.
Brittany J. - Tampa , FL | May 2022
Good communication and follow up with questions.
Alexandros Z. - Charleston, SC | Jun 2022
Clint Richard provided excellent customer service, as did his team
Jasmine B. - Asheville, NC | Jul 2022