What people are saying... What people are saying... Back to profile
My team actually treated me as person not just a number or a check
Ann-Margaret D. - Steger, IL | Apr 2022
Guaranteed Rate was amazing! They walked me through every step of the way and made this process easy for my family.
Kiwanda S. - Chicago, IL | Apr 2022
Conrad has been stellar, both with helping me with the original mortgage and for suggesting the refi in the first place. He's saved me a lot of money.
Samuel J. - Lake In The Hills, IL | Dec 2021
Conrad Frank and his Team were PHENOMENAL
Jose F. - Schaumburg, IL | Nov 2021
Clear communication, responsive, convenient.
Paul B. - Chicago, IL | Oct 2021
Very efficient and helpful.
Amy C. - Des Plaines, IL | Oct 2021
I love working with Conrad Frank
Thomas S. - Des Plaines, IL | Oct 2021
The specifically employees we worked with were absolutely incredible and responsive. Our agent even remarked at how smooth and quick the lender was during this process!
Benjamin G. - Whitinsville, MA | Sep 2021
Chris’s team was super professional and worked very fast to get me approved in record time.
Jose G. - Evanston, IL | Sep 2021
Our loan officer, Conrad Frank, was great at explaining complex situations and following up
Adriana C. - Streamwood, IL | Sep 2021
The most knowledgeable straight shooters I've dealt with.
Jonathan S. - Chicago, IL | Sep 2021
The process went quickly and the team I worked with were very helpful and prompt in answering any of my questions.
Helen B. - Round Lake, IL | Sep 2021
Professional and thorough. Easy to contact.
Antoinette W. - Forest Park, IL | Sep 2021
Everything went well. No issues
Brooke G. - Forest Park, IL | Jul 2021
Conrad Frank was exceptional and helped us each step of the way. Went above and beyond and made sure we understood everything that was going on.
David S. - Carol Stream, IL | Jul 2021
Conrad and his team were always incredibly responsive and helpful. Even when we had concerns or confusion they were on top of fixing it. And during offers they were more than on top of helping us submit the strongest offer.
Alexandria S. - Tacoma, WA | Jul 2021
Our loan officer, Conrad Frank, and his team were super easy to work with and provided us with all the answers and help we needed along the way.
Ryan W. - Elgin, IL | Jul 2021
good communication, easy closing
Daniel E. - Chicago, IL | Jun 2021
Conrad Frank and his team made it so easy on us.
Grant G. - Chicago, IL | Jun 2021
I never worked with a loan officer and Conrad made me feel very comfortable.
Edgard R. - Des Plaines, IL | May 2021
Quick refinance with a great team
Mark B. - Des Plaines, IL | May 2021
We had an excellent experience with our mortgage rep.
Anthony M. - Pingree Grove, IL | May 2021
Conrad was very helpful to work with.
Christopher K. - Chicago, IL | Apr 2021
The break down of everything was pretty easy to understand. They worked very efficiently. Fast response time too!
Kailee M. | Mar 2021
good communication and professionals
Nancy M. | Mar 2021
Working with Conrad and team was is extremely easy. He laid all of our options out for us so that we were able to compare apples to apples. We followed his timeline and were clear to close quickly. Signing flash close docs in advance helped our closing finish quick.
Brooke H. | Feb 2021
Our Loan Officer was knowledgeable, efficient, and readily available whenever we had questions.
Martin M. | Feb 2021
Great customer service and easy process! They were there every step of the way
Patrick M. | Feb 2021
Great communication, fast time line to close.
Kurt F. | Jan 2021
Everyone we worked with from Guaranteed Rate was very helpful, and always quick to respond, which is extremely important.
Lindsay P. | Feb 2021
Christine DePaepe, Ray Smith, Sue Rhodes and the rest of the team were great to work with during the refi.
PHILIP S. | Jan 2021
Great team referred to by Kate Boruta-Myers
Janine B. | Oct 2020
Jennifer Dhamer and the whole team. Exceptional!
Donald H. | Dec 2020
Everyone was very helpful and made navigating through the process pretty simple. They answered questions in a timely manner and gave me updates throughout each step
Lisa F. | Jan 2021
Outstanding customer service. Great communication.
Benjamin D. | Oct 2020
They made refinancing very easy for us
Ryan F. | Nov 2020
The team did an amazing job on my deal and got me able to close in less than 30 days.
Zachary K. | Dec 2020
Great service - Chris does a great job!
Sarah K. | Jan 2021
Great service and support of the process
Katherine M. | Oct 2020
Working with Conrad from Guaranteed Rate was great! He was so fast with answering questions and giving me peace of mind during the process. Everything was so timely and finished way before closing.
Malgorzata M. | Nov 2020
Quick process. Great follow up.
Alisa C. | Dec 2020
Christine, Conrad, Tim, everyone on the team is amazing. They answered all my questions, and know what they are doing.
Margot D. | Jan 2021
I have worked with Guaranteed Rate before and I love working with Christine DePaepe. She is so efficient in her job and gets right to it. The process was amazing fast which I totally appreciate. All the people working under her where fantastic.
Rhonda P. | Jul 2020
I enjoyed working with Chris DePaepe and the team she brought in to assist.
Anita V. | Jul 2020
Easy, trustworthy, and transparent
Chris S. | Jul 2020
All the staff that worked on our mortgage went above and beyond to get our purchase closed on time even when the timeline changed.
Edgar H. | Jun 2020
Chris was great to work with.
Harpreet B. | Jun 2020
Overall experience was just excellent
Dawn W. - Saint Charles, IL | Sep 2022
Conrad was available and helpful no matter what time or day that I had any questions or concerns. The experience was tailored exactly to my needs.
Robert R. | May 2020
It was a pleasure working with Conrad. He was very informative and helpful. He was able to answer any questions I had and was very helpful in guiding me through the process. Conrad was very responsive and worked hard in finding me a condo and making sure my loan application was processed in a timely manner.
David G. - Des Plaines, IL | Sep 2022
They were wonderful and on top of everything, did not have to worry about a thing! Thank you, Chris, Makena, and Conrad!
Joanna M. | May 2020
They were attentive and paid attention to our needs
Joanna M. - Glendale Heights, IL | May 2022
Super easy to work with and very smooth process
Michael M. - Grand Rapids, MI | Sep 2022
They were great and made the experience very easy.
Jessica F. | Mar 2020
I was updated every step of the way
Janis D. - Palatine, IL | May 2022
Conrad Frank did a great job of guiding me through the full process and being available whenever I needed help.
Robert R. - Onalaska, WI | Aug 2022
They were so accommodating, helpful & patient!
Claire C. - Park Ridge, IL | Sep 2022
From start to finish, everything was smooth sailing
Elizabeth M. | Mar 2020
Christine and her team are the best. 100% pros.
Jon G. - Arlington Heights, IL | May 2022
Ease. Thorough. Efficient. Communicated well.
Paul C. - Park Ridge, IL | Jun 2022
Great work from Conrad Frank and team. He was attentive, listened and provided results based on our requirements. He is a great guy to work with.
Ma Junica C. - Chicago, IL | Aug 2022
We had a great experience and it was so easy to get our loan funded!
Makayla M. - Fennville, MI | Sep 2022
EXCEPTIONAL SPEED & SERVICE
Christopher M. - Chicago, IL | Nov 2022
excellent service and knowledge
Catherine S. | Feb 2020
Conrad was absolutely amazing! The whole team was prompt and clear throughout the entire process.
Madilyn S. - Chicago, IL | May 2022
Conrad was great. He answered questions promptly and was always available to provide updates and let us know what was coming up next.
Joseph B. - Arlington Heights, IL | Jun 2022
They were great to work with and kept things quick.
Lauren R. - Grand Rapids, MI | Aug 2022
They are the most flexible and the best at communicating.
Jose S. - Chicago, IL | Sep 2022
They made the loan process easy
Ryan W. - Des Plaines, IL | Oct 2022
Exceptional teamwork. Well oiled machine.
Timothy P. - Des Plaines, IL | Nov 2022
Conrad and his team were amazing! Conrad was in constant communication answering questions, finding out information for us and giving us updates. He went above and beyond.
Monica H. - Arlington Heights, IL | Dec 2022
Christine DePaepe and her team worked with me closely to bring this project to completion. I am very happy with them as service I received. I’ll be working with you in the future.
Timothy E. - Chicago, IL | Mar 2023
Excellent job and very fast timing
Nathan L. - City Of The Village Of, MI | Apr 2023
I''ve used GR for my first home loan and this was my second time through. Also, my loan officer, Conrad Frank, is a long time friend of mine and made me feel even more comfortable using the company.
Matthew J. - Grand Rapids, MI | May 2023
I felt supported throughout the entire process
Esmeralda O. - Chicago, IL | Jun 2023
Time responses were very good.
Clarinda G. - Chicago, IL | Jul 2023