Who is your typical customer and what questions do they typically have?
My typical customer are first time home buyers looking for guidance through what can sometimes be a stressful process.
What specific steps do you use to help your customers find the best home loan for them?
I use probing questions to find solutions for concerns and move forward based on that conversation.
What are the top 3 misconceptions people have about the home loan process?
What the minimum credit score is
How much they need for down payment
Down payment assistance doesn't mean "NO' money down
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
Homebuyer education courses
What provides you with the most satisfaction in your job as a Loan Officer?
Getting my buyers to the closing table.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?