What people are saying... What people are saying... Back to profile
At every step of the way, Dave Black, Shemika Maher, and Patrice were very helpful, all over the next step to make things go smoothly and quickly, and really nice on top of that! Bottom line they managed to make it an easy and pleasant experience without stress!
Patricia M. - Bethesda, MD | May 2021
Excellent customer service.
Michael V. - Gainesville, VA | May 2021
Very easy process and good communication
Tonia R. - Alexandria, VA | May 2021
They were all very helpful
Sharon C. - Manassas, VA | May 2021
Quick response, thorough answers and explanations
Jee H. - Chantilly, VA | May 2021
David Black and others were great.
Stephen B. - Arlington, VA | Apr 2021
The whole process was seamless
Ashley Q. - Manassas, VA | Apr 2021
Super good communication and action
Doris J. | Mar 2021
We had 2 weeks left before closing. Y’all made it though. I’m definitely going to recommend y’all.
John K. - Ashburn, VA | Apr 2021
Lowest cost and fast service
Sanjay P. | Mar 2021
David our loan officer fulfilled every requirement needed and requested of him and provided an outstanding service!
Jacob H. | Mar 2021
This is my second refinancing with them. They both went very well.
Stephen P. | Mar 2021
The whole process seemed easy for me and I always had any questions answered immediately.
Heather H. | Feb 2021
The process was clear, everyone answered our questions quickly and the online tools were very simple to use.
Allison S. | Feb 2021
Easy to deal with and willing to explain anything I did not understand.
Riley W. | Feb 2021
I’ve used them multiple times and every transaction was simple and flawless. Great people to work with.
Terry G. | Aug 2020
David''s team was very helpful and responsive.
Eric D. | Feb 2021
I have had the pleasure of working with Guaranteed Rate twice now, once when I first got my home and the second when I refinanced!
Catherine M. | Aug 2020
The online process was seamless. There were multiple methods of communication including email and text message reminders.
Amy L. | Aug 2020
easy to deal with. been using David Black for nearly 20 years.
John E. | Aug 2020
Because David Black is a true professional who understands his business and makes the process easy while Guaranteed Rate provides the structure and pricing that supports him
Jon W. | Oct 2020
Cause they''re excellent team working for and with the customer
Tito H. | Jan 2021
They we're nice and simple.
Sophea B. | Aug 2020
Everything went so smooth.
Shaun B. | Sep 2020
Great customer service. Refinance on our home went smoothly and we were very satisfied throughout the entire process.
Jeremy C. | Oct 2020
Guaranteed Rate is an outstanding mortgage company. I have used them for two different properties so far and plan on using again in the future. More importantly, working David Black as my agent is OUTSTANDING. He really looks out for his clients, and works hard to get them the best mortgage deal possible. He is also responsive, easy going, honest, and always tries to understand my needs and financial situation before making a recommendation.
Wanno B. | Jan 2021
Very helpful and knowledgeable through the whole process.
Christopher G. | Aug 2020
Very helpful and easy to work with, great options
William D. | Sep 2020
My re-financing went very smoothly.
John M. | Oct 2020
Great people and processes
Gary F. | Nov 2020
David Black and team are excellent to work with and very responsive.
Jeremiah C. | Jan 2021
Great customer service. Felt personal touch.
Mohammed K. | Aug 2020
The process was very easy and I trusted my loan officer.
Kara L. | Sep 2020
Very professional, on time with all documents, sent reminders when I missed something. Kept me on track so that we could close quickly.
Ronnie S. | Oct 2020
The entire process was quick, painless and I really felt that David and his team were working in my best interest.
Vick N. | Nov 2020
Friendly, accurate, helpful, honest! This was our third loan with GR.
Christopher M. | Dec 2020
David black has been amazing throughout the entire process.
John A. | Jan 2021
They were attentive to all our needs and made going through the lending and settlement process smooth. All of the staff at guaranteed rate was helping during the entire process
Cody T. | Aug 2020
Easy to follow instructions, affordable rates, and questions answered in a timely manner
Cheryl R. | Sep 2020
The service was prompt and efficient from beginning to end.
Loran S. | Nov 2020
Fast, professional service led to a stress-free closing
Hilary F. | Dec 2020
Quick and easy to work with. Promptly answered all of my questions.
Todd B. | Jan 2021
David Black has been my lender for 2 home purchases and has never steered me wrong
Daniel C. | Aug 2020
David Black and his team made the arduous task of buying a home with VA option seem easy! Great communication and response times, easy to get sound financial info about our mortgage, our questions were answered in a way we could easily understand, and quick turn around (less than 30 days from contract to closing!). Highly recommended, especially those seeking VA loans.
Christopher F. | Sep 2020
Very helpful and responsive to all my questions and needs.
Kelly W. | Oct 2020
Our broker, David, was very responsive, and was great at explaining all of our options to us. Also, I felt the amount of documentation that we needed to provide was reasonable.
John W. | Nov 2020
The staff made the transition smoothly, effortlessly. Always there help or answer questions if needed.
Lavona W. | Dec 2020
David was very knowledgeable and supportive throughout. He always had different options to share.
Jennifer D. | Jan 2021
Easy process, helpful people
Megan N. | Jul 2020
They followed through 2 months after our initial conversation when they had an offer that met my needs.
Erin L. | Jul 2020
Everything was streamlined and the agents were punctual and helpful.
Emily R. | Jul 2020
Seemless processing and very communicative.
George B. | Jul 2020
customer service and lowest rates offered
Rohan M. | Jul 2020
I've worked with Dave Black for years. He has always been a trusted resource for me.
Mark T. | Jul 2020
Great service from David Black. Good rate and good process.
Gregory G. | Jun 2020
They made the refinance process as simple as can be.
Anastasia C. | Jun 2020
Seamless process, professionalism
Joanne B. | Jun 2020
They were clear and helpful throughout the entire process. Always willing to answer and explain any questions concerning the process and fees.
Peggie D. | Jun 2020
Service provided by David Black is exceptional.
Michael S. | Jun 2020
They were honest. No hidden fees.
Davida K. | Jun 2020
David Black is great to work with!
David M. | Jun 2020
Dave Black provided excellent customer service. He was available to me at all times to answer any questions and was proactive in providing me with helpful information that I believe saved me money and made buying a home possible for me. Thank you Dave Black!!
DeEtta W. | Jun 2020
Mr. David Black was a great source of help and information throughout the entire process. He was readily available to speak via text, email, or phone call.
Matthew P. | Jun 2020
Exceptional service and advice from David Black and his team
Katie A. | Jun 2020
Very timely and professional
Stephen P. | May 2020
Mr. David Black. Have helped me with 3 mortgages so far and I can't be more satisfied with his help
Sina K. | May 2020
Excellent and professional customer service!
Paul M. | May 2020
I went to guaranteed rate because of Dave Black. the service that followed as expected was perfect. He and the team did an excellent job.
Robert M. | May 2020
David Black is the reason. The underwriter needs to better understand how partners function in a partnership setting. We do not receive paystubs like regular employees. So that aspect of the process was frustrating having to justify my compensation at least 4 times.
Caroline S. | May 2020
Great support and communication
Kevin M. | May 2020
They were extremely helpful and easy to work with.
James J. | May 2020
Great staff, quick, efficient, kept us in the loop the entire way, ease of process
Frank M. | May 2020
Very helpful in explaining everything. Made it super easy. Communication was very good.
Jeffrey M. | May 2020
I have worked with David Black in the past, and he has always provided excellent customer service. He explains everything to the customer, and answers all questions.
Rex L. | May 2020
Dave Black, Julie Eckley and Debbie Jury did an excellent job walking us through the process.
Darrell P. | May 2020
best service I have ever had with a mortgage, dave made sure the entire process was easy and the communication was perfect. Throughout the process I knew exactly what was coming next.
Jeffrey W. | Apr 2020
David Black is awesome. Very knowledgeable and helpful.
Wanno B. | May 2020
The apps do not reflect the status of the process. Too many points of contact cause redundancy in communications.
David M. | Apr 2020
David Black and staff did amazing work for us.
David S. | Apr 2020
professional service all the way thru
Chad H. | Apr 2020
Professionalism and timeliness of the loan process.
Brad S. | Apr 2020
Very easy working with and quick responses from Dave Black. Generated trust and confidence on my part.
Thaddeus A. | Apr 2020
Our agent was very knowledgeable and responsible. I felt very safe working with him to complete the purchase of our home.
Melissa Z. | Apr 2020
friendly, courteous, competent
Michael F. | Mar 2020
David Black and his team were very responsive and on top of everything.
Erinne V. | Mar 2020
easy to work with, very informative. made process easy
Kevin M. | Mar 2020
Guaranteed Rate has some of the Best customer service. They answered calls and questions at all hours. They were extremely thorough with explaining step by step procedures. I highly recommend their services.
Lindsay V. | Feb 2020
Listened to what I wanted to accomplish. Provided options. Got refinance done to a mutual satisfaction.
Donald A. | Jan 2020
They provided quality service
Antonio P. | Dec 2019
Quick, easy, friendly . . . who could ask for more?
Terry W | August 2019
David and his team were great to work with. They found ways to make a stressful process seamless at every possibility.
Michael C. | August 2019
Outstanding service and the best rates! David Black was easy to work with and possesses an outstanding knowledge base and is acutely aware of market trends. I will be recommending Guaranteed Rate to my family members. There is no higher recommendation I could give!
Joseph O. | August 2019
I am very glad that my friend Dler Snawy has recommend for me to deal with David Black, it was an amazing experience; David was great person, provided a lot of guidance and explanations to my questions, was available on phone calls and was ready to support when it was required.
Hameed K. | June 2019
Because working with David was quick and easy, he respected my time line (30 days) and was able to take care of all the ground work. I know the VA can be a pain but I felt none of it. Also, having the DocuSign was fantastic!
Catherine M. | Nov 2019
David and his teammates were extremely professional and timely during the loan process. They are consummate professionals and highly recommend them to anyone needing a home loan.
Brad S. | June 2019
David Black and his team were very helpful, patient and on top of everything. They informed us of the progress every step of the way.
Chelsea M. | Oct 2019
David Black and his team were very helpful and met beyond. Thank you.
Jeremiah C. | June 2019
David Black was awesome!
Nacola A. | Oct 2019
David Black was great as was the rest of the team. Very professional, very friendly and helped make the process very smooth!!
Gregory G. | June 2019
David Black was great to work with.
Garrett B. | Oct 2019
I first contacted David because I heard good things about him from a friend; he lived up to my expectation. He was friendly and pleasure to work with. When I first came, I had very little understating of how the loan process work. David explained the process to me with highest professionalism and honesty. He walked me through the different options that works for my situation. He is knowledgeable and is prompt in answering questions and the whole process was fast and smooth. I am very satisfied with my experience working with David and his team. I would definitively recommend Guaranteed Rate to any of my friends who need financing.
Eyasu B. | May 2019