What people are saying... What people are saying... Back to profile
Del , Lisa Shaffer and their team were nothing short of fantastic throughout my first home buying experience. Their expertise and communication was top notch.
Anthony V. - Medina, OH | Sep 2021
Excellent service and truly cared about helping me. Worked as a team and made things happen. Thank you so much!
Tracy S. - Willoughby, OH | Sep 2021
Because the service I received was fantastic! The whole process from start to finish went smoothly, everything was comprehensive and made it that much easier.
Timothy R. - Brunswick, OH | Sep 2021
They were amazing and made me comfortable through the whole process
Ashley G. - Medina, OH | Sep 2021
Always gave me ample tome to complete everything and always gave me good remembers
Dalton H. - Brook Park, OH | Aug 2021
Del and his team were amazing at every step in our loan process.
Eva D. - Cleveland, OH | Aug 2021
Del was more than helpful and gave me guidance and explained everything throughout each step of the process.
Daniel B. - Brook Park, OH | Aug 2021
Del was very communicative and calming- the rest of the process was efficient and straightforward
Jennifer S. - Olmsted Twp, OH | Aug 2021
Del made it clear and quick and guided me through it step by step
Joan N. - Port Clinton, OH | Aug 2021
Guarateed Rate to work with was very helpfull, quick and responded to all my calls if i had any questions.
Anthony S. - Brunswick, OH | Aug 2021
Del and his team went above and beyond to help us get through this loan process with some difficult points.
Beth S. - Olmsted Falls, OH | Aug 2021
Del and his team made everything very easy and smooth
Michael S. - Cuyahoga Falls, OH | Aug 2021
was always avalible to answer question
James R. - Cleveland, OH | Aug 2021
Very responsive and on time managed.
James M. - Medina, OH | Jul 2021
They jumped in to the transaction and thorough and responsive.
Danielle M. - Medina, OH | Jul 2021
I was pleasantly surprised as to how smooth the transaction went from start to finish. Everyone that i had contact with was very nice, respectful and professional.
Preston M. - Akron, OH | Jul 2021
The process was easy and went very smooth and quick
Marcie H. - Macedonia, OH | Jul 2021
Del and his team did a great job with our needs and questions!!
Vincent B. - Akron, OH | Jul 2021
Excellent communication skills and description of each step during the loan process
Holly Z. - Brunswick, OH | Jun 2021
We actually already recommended your services to my cousin.
Kaitlyn P. - Cleveland, OH | Jun 2021
Del, is the best. When working with Del, I know I’m going to be taken care of. His professionalism and knowledge is unrivaled.
Luke F. - Cleveland, OH | Jun 2021
excellent staff and communication
Anthony G. - Lagrange, OH | Jul 2021
Everything went very smoothly.
Gabrielle M. - Parma, OH | Jun 2021
Professional and always available for questions. I enjoyed working with Del and his team.
Jennifer K. - Brunswick, OH | Jun 2021
They helped us get our loan.
Vincent H. - Parma Heights, OH | Jun 2021
Great service and a speedy process!
Jill M. - Westlake, OH | Jun 2021
Great communication through the mortgage process.
Matthew K. - Lyndhurst, OH | May 2021
We had a great loan officer
Isaac S. - North Canton, OH | May 2021
Del and his team were extremely easy to work with.
Joshua T. - Brunswick, OH | May 2021
Del and his team were with us every step of the way as we tried to buy our new home . They were professional, prompt and even helped the person purchasing our home so that both transactions would go smoothly. All contact was clear and the documents were easy to complete. They made the process less stressful because they know what they’re doing.
Veeneenea S. - Cleveland, OH | Apr 2021
They are helpful and professional
Austin G. - Parma, OH | Apr 2021
Del Lekan and his team made sure to take time to walk us through the entire process and made sure to answer any questions we had. The entire process was flawless. They did a great job. Our previous lender said it would take two months just to get back to us to even start the refinance process. Del and his team gave us a quote, processed the loan, and closed in about a month.
Joseph T. | Mar 2021
Very easy and smooth close. Communication was excellent. The team was professional and easy to work with and extremely efficient.
Jennifer O. - Brook Park, OH | Apr 2021
Del and his team were very helpful and explained everything to me.
David M. | Mar 2021
Del made it super easy and convenient throughout the whole loan process. He was available outside of my working hours and had the online platform for submission of all documents.
Matthew J. | Mar 2021
They made the experience of buying a home absolutely wonderful, and were patient with all of my questions!
Kaylie H. | Mar 2021
I was extremely impressed with my experience with Del, Barb and Vicki! I feel like they went above and beyond. I heard so many horror stories from people on their loan process and to us the loan process was the smoothest part! I feel that Del did a great job getting us in a great spot before we ever put an offer on a home. I think that’s why the rest of the process went great. I also knew that I could reach out to anyone on the team whenever we had questions. I really felt like they were there to help me in any way possible. It also went so great that we were able to close early! Feel like I can’t say enough about that whole team.
Kaylie P. | Mar 2021
The process went smoothly. Del was knowledgeable and made sure we provided everything we needed to get the loan approved in a timely manner
Kimberly M. | Feb 2021
very passionate and prompt
Aleksandra K. | Oct 2020
Very quick and excellent service throughout. Del and his team was very helpful to me through the whole process, explaining everything and making sure I understood what was going on.
Patrick S. | Dec 2020
Del couldn''t have been more helpful or knowledgeable about what we were trying to accomplish
William H. | Feb 2021
Del was excellent. He was very easy to work with -- very knowledgeable and made the process easy.
Christina C. | Sep 2020
I felt that Del Lekan and his team handled my refinance very well!! He was very responsive when I needed help and explained everything in detail, so I knew exactly what to expect. It went very smooth and any problems that we ran into were resolved quickly! Del even helped me get a lower rate on my home owners insurance. Great experience overall!
Lori F. | Oct 2020
Very easy process and great people!
David S. | Dec 2020
Quick professional service... process was easy and convenient! Del and his support staff were super!! Thank you!
Pamela P. | Sep 2020
Very friendly, professional, and informative every step of the way. My loan originator and his team were amazing. Very satisfied with my first home purchase.
Peter K. | Oct 2020
Del Lekan was easy to work with and I felt he did his best to get us the best rate available while navigating us through the many complexities around mortgage originations.
Kenneth L. | Dec 2020
I had such an incredible experience with Del Lekan and his team. They went above and beyond to make not only my home buying but my relocation to Cleveland a GREAT experience. The worked with me to make my timeline as efficient as possible and answer every question I had along the way
Lauren T. | Jan 2021
Close personal work for a new homebuyer
Clay G. | Sep 2020
Guaranteed Rate is helpful through out the whole home buying process.
Jan Benson O. | Nov 2020
Very helpful and informative. Being a first time home buyer, everyone worked very patiently with me and walked me through the steps and explained the process very well.
Alyssa M. | Dec 2020
Everyone went so far above and beyond to walk me through this process as a first time home buyer. They made sure I was thoroughly educated and talked me through every step. The team worked so well together as a TEAM and even called me several times a day to check in with me and make sure I had all of my ‘ducks in a row.’ I truly can’t thank them enough for such a great first time home buying experience!
Jalisa R. | Jan 2021
Great service. Del and everyone were extremely accommodating.
Michael B. | Aug 2020
Del Lekan is the reason for this rating. He is honest and thorough. We plan on using his services in the future. He is our lender for life. The Guaranteed team did a fantastic job and we closed very quickly at a great rate! Thank you!
Tanner L. | Sep 2020
responsive, approval and closing was fast!
Michael B. | Nov 2020
We are self employed and we recognize that that puts us in a more complex category when it comes to lending. Del and Barb were wonderful. They reached out often to let us know about (and help us understand) every step of the lending process, and they always responded to our questions quickly and clearly.
Catherine F. | Aug 2020
The communication was often and informative. This transaction required a lot of oversight and had tight and changing timelines. Del and his staff were great in keeping us apprised and well informed. Thorough explanations throughout.
Ronald H. | Sep 2020
excellent experience. Del and his team took care of all our needs and made our refi easy and painless.
Peter M. | Oct 2020
Del and his team have worked incredibly hard for me in some trying circumstances.
Scott H. | Nov 2020
Very professional and easy to work with. The upload of necessary documents was smooth and very user friendly. Del was always on top of things and always communicated with us.
Donald J. | Dec 2020
Great rate, easy to work with
Michelle B. | Jan 2021
They were on top of things and easy to get a hold of, especially Del.
Olexandr V. | Jul 2020
Quick friendly transaction
Heather H. | Jul 2020
Everyone I worked with was very helpful and knowledgeable.
Valerie H. | Jul 2020
Continually worked thru issues between the lender and us.
Thomas B. | Jul 2020
Everyone was prompt on time and so easy to work with
Abigail K. | Jun 2020
They were very responsive to any of our questions. Del was always willing to talk and help us through all of the fine print and communicated very well with us throughout the whole process.
Cory M. | Jun 2020
Del did a very thorough and great job with us regarding our refinance
Joseph S. | Jun 2020
Wonderful service, responsiveness
Samantha R. | May 2020
Very helpful, friendly and professional.
Barbara U. | May 2020
Because I have already made recommendations
Jeffrey F. | May 2020
Highly responsive; timely; informative; customer-centric approach
Patrick Q. | May 2020
great communication, easy online processes
Adrienna F. | May 2020
Del was was experienced, friendly and beyond helpful with any and all questions!
Andrew H. | May 2020
As a first time home buyer, I and my fiancé Kaleb felt SO comfortable. We felt like we could ask any question and we always had someone to call if we needed to. Phone calls were returned right away and emails were answered fast!
Natalie M. | May 2020
Everyone that we worked with was exceptional, never made you feel that you where bothering them.
Levente S. | Apr 2020
Because I trust Del and had worked with him for many years prior. The service I received was tremendous.
Wendy K. | Apr 2020
Del and his team were thorough, up front and honest. Went above and beyond to meet our needs
Emma L. | Apr 2020
Personal experience. They seem to care about the service they provide.
Matthew J. | Apr 2020
The team that worked with me was incredible, and very dedicated!
Nicholas S. | Mar 2020
Easy to work with, very smooth process.
Christopher U. | Mar 2020