What people are saying... What people are saying... Back to profile
I found that Guaranteed Rate provided an outstanding service that made the refinancing of my home simple and worry free. At no time did I feel pressured into extra services or feel like I was just a number in the system. I docked the single point only because of two small issues with "external" people.
Eric G. - Krugerville, TX | Apr 2022
Derek Altoonian and his team at GR are wonderful to work with. They communicate well and keep me informed through every step of the loan process. This was my 6th loan or so to do with Derek, and I'm sure I'll be giving him a call soon for another.
Gregory O. - Flower Mound, TX | Apr 2022
They are amazing. Derek and his team are the best lenders I've come across.
Erika S. - Dallas, TX | Apr 2022
Great communication, explanations, common sense and great personality!
Terri R. - Saginaw, TX | Apr 2022
Derek was helpful from beginning to end, wouldn’t have been able to do this without him.
Robert O. - Dallas, TX | Apr 2022
Great service, transparency, communication, speed.
May E. - Richmond, TX | Apr 2022
The loan processing skills are top notch
Julio M. - Fort Worth, TX | Mar 2022
Best lending experience ever and I have been in the real estate business for over 30 years.
Sara P. - Rockwall, TX | Feb 2022
I could call or text Derek any time, and he would respond. He knew all the answers to my questions, was happy to help me, is extremely knowledgeable and was just an all around great human.
Kimberly S. - Carrollton, TX | Feb 2022
The process was easy and quick.
Melissa S. - Springtown, TX | Feb 2022
This is an extremely organized and responsive team. This is the first closing on a new home where my lender and my agent were present, and not just title. I was really impressed with the rapport this company has with its agents and title companies. All around great experience.
Kimberly S. - Carrollton, TX | Jan 2022
You guys took care of everything very Professionally and quickly
William B. - Aledo, TX | Dec 2021
Awesome customer service. Bobby Huges was amazing with helping me and answered all of my questions. I had a couple of moments where I was very stressed and wanted to just forget about purchasing a new home and he was able to ease my mind and walk me through everything. I am a 1st time home buyer and I was very stressed about the whole process. He was AMAZING and made the process easier.
Misty F. - Midland, TX | Dec 2021
Derek was very responsive, upfront and honest throughout the entire process. Everything was also done very efficiently and all online components were very easy to use.
Shaman A. - Dallas, TX | Nov 2021
Derek Altoonian and his team made the entire process really smooth and Derek is excellent at coming up with strategies that work for the home buyer.
Paula T. - Crowley, TX | Nov 2021
Excellent service, Derek Altoonian and team took great care of me - communicated very well, very proactive in their actions.
Aravind P. - Frisco, TX | Oct 2021
They made the process easy for me, especially for a first-time home owner.
Angela N. - Grapevine, TX | Oct 2021
Communication and knowledge
Joshua V. - Anna, TX | Oct 2021
Y’all made it super easy for me!
Catherine T. - Grand Prairie, TX | Sep 2021
Derek, Tricia and the rest of the team went above and beyond to make sure our refinance got done!
Cynthia D. - Valley View, TX | Aug 2021
They were extremely helpful, and communicated the status of the loan throughout the process.
Vina P. - Dallas, TX | Aug 2021
Timely responses, competency and convenience
Daniel A. - Haltom City, TX | Jul 2021
Good service. Derek is always helpful and available.
Jason R. - Farmersville, TX | Jul 2021
communication and timeliness
Douglas R. - Houston, TX | Jul 2021
Because from start to completion everything was exemplary.
Sarah S. - Grapevine, TX | Jul 2021
Absolutely amazing customer service and communication skills through the process
Rachel C. - Lewisville, TX | Jul 2021
We asked for a fast close and they got it done even faster.
William C. - Arlington, TX | Jul 2021
Derek went above and beyond to get me the best deal and a super fast (less than two weeks) closing, including down payment assistance. I can’t thank him enough!
Christy K. - Fort Worth, TX | Jun 2021
Our experience with Guaranteed Rate was phenomenal. Derek was super attentive to us and always got back to us right away. We were first time home buyers and he walked us through every step and answered countless questions without ever making us feel dumb. The team was quick, personable, and made us feel extremely taken care of.
Mckenzie H. - Bedford, TX | Jun 2021
Derek and his team were amazing! They went above and beyond for my husband and me. We are beyond grateful for their service and expertise.
Bailey G. - Euless, TX | Jun 2021
Great support - timely and responsive communication. Really nice and engaged team.
Jeff T. - Dallas, TX | May 2021
Derek Altoonian is the best lender I have ever had! He is timely in responses, very communicative, and the lending process is so simple.
Holly G. - Mckinney, TX | May 2021
Because Derek went above and beyond to get our loan done.
Lindsay A. - Saginaw, TX | Apr 2021
Because Derek Altoonian is amazing!
Jennifer J. | Mar 2021
derek always answered quickly and was super friendly. Great guy to work with being a first time buyer
Nicholas S. | Mar 2021
Derek Altoonian was amazing and made process extremely simple.
Yadira I. | Mar 2021
Derek and his team are at the top of their game when it comes to helping you find a home
Joshua B. | Mar 2021
Friendly excellent customer service
ROBERTA F. | Aug 2020
Derek Altonian was the best. Derek as more knowledgeable than my realtors. Kept me inform by email, phone calls and text :). I will utilize his services in the future and recommend him to friends, famliy or someone seeking an exceptional lender.
Maria T. | Feb 2021
They worked countless hours to complete my loan on time. I could not appreciate them more.
Ryan H. | Aug 2020
Everything was very easy and quick!! I thoroughly enjoyed working with Derek and Darlene throughout the whole process!
Anthony M. | Aug 2020
Derick never gave up and it was a tough loan
Brian S. | Dec 2020
Easy to work with, told me which documents were needed and that was it. Didn’t need something new every day
Paul K. | Aug 2020
Derek was amazing, along with his staff. Very organized, efficient and kind!
Lauren A. | Oct 2020
Derek is the absolute best
April B. | Dec 2020
Very friendly, knowledgeable, and quick.
Lisa D. | Aug 2020
things went well with the help of Derek
James B. | Nov 2020
Dereck. Very helpful. Personable and knows what folks need to move forward. Excellent knowledge of Mortgage business. Wrote the book on Customer Service, Dave & Chelle Lowe
David L. | Dec 2020
Ease of using and great experience
Ali S. | Aug 2020
Derek Altoonian went above and beyond to help me figure out closing and loan processing. His team is really good, and they made this as easy as possible despite the very difficult seller.
Mathew K. | Sep 2020
They were professional, easy to deal with and thorough and made the process stress free.
Carlos D. | Oct 2020
The staff customer service
Elena D. | Nov 2020
Derek was great to work with, VERY responsive and got our loan done in 10 days after being brought in late, still closed faster than anyone else we worked with. Awesome job.
Justin K. | Dec 2020
Everyone there was very efficient at their jobs and made a very difficult process seamless. We have bought many houses but this was my best experience by far.
Teri F. | Aug 2020
Derek and team were extremely helpful and very patient with us on the procedures. Derek communicated with us and kept us informed.
Enrique G. | Sep 2020
They were very thorough and helpful throughout the mortgage process.
Nathan B. | Oct 2020
Excellent service, great communication, & fair rates.
Ruth M. | Nov 2020
It seems that one of the most important things you can have in a mortgage lender is someone who's quick and responsive to get things together for you and tell you what you need, and Derek's team was excellent at that.
Theodore R. | Dec 2020
The team went above and beyond to help me.
Juan O. | Jan 2021
Always answered the phone or called back shortly after. Helped make the process seamless.
Christopher T. | Aug 2020
Derek Altoonian was amazing and went out of his way to get me financed.
Mandy D. | Sep 2020
I worked with Derek Altoonian and he always seemed to go the extra mile in answering questions and smoothing the way. Support staff was also exxellent
Debra L. | Oct 2020
Very thorough and quick to answer my questions. Didn’t make me feel dumb when I asked silly questions about the process
Ursula L. | Nov 2020
Derek and his team did a fantastic job!
Gerald S. | Dec 2020
Derek Altoonian went out of his way to make sure I had a smooth process. He was straightforward and got me a better deal then we agreed upon.
Glenn E. | Jan 2021
Easy to work with! Very on top of everything
Jason B. | Jul 2020
Worked closely with me to get the best rate
Robert I. | Jul 2020
Very efficient and friendly staff. They jumped through hoops and met our tight closing deadline. Derek and his staff were the best!
Lisa C. | Jul 2020
Friendly staff. Fast process.
Anna R. | Jul 2020
I would recommend Derek and his team to anyone that is looking to buy, sell or refi their home. They are easy to work with and go above and beyond to get their customers the best rate possible.
Sarah J. | Jul 2020
Is the best customer service is very helpful and fast response
Jeff L. | Jul 2020
Derek Altoonian was extremely helpful from start to finish. He was never to busy to respond to a text and was always honest and open about everything.
Aaron T. | Jul 2020
Ease of process and excellent communication with Derek Altoonian throughout.
Melissa S. | Jun 2020
Organized, good communicators, on time.
Mary D. | Jun 2020
Because the team was kick ass.
Mason W. | Jun 2020
Quick and easy Service. Was able to fit my unique parameters precisely.
Calvin L. - Fort Worth, TX | Jul 2023
Derek's exceptional knowledgeability and communication.
Justin P. | Apr 2020
I have used Guaranteed Rate for multiple property purchases and I have always had a great experience.
James P. - Frisco, TX | May 2022
Derek is the absolute best and he made everything so easy to understand.
Haley O. - Irving, TX | Jul 2023
Derek was fantastic throughout the entire process, super helpful and responsive.
James N. - Houston, TX | Aug 2023
Excellent customer service and patience with all my questions and concerns.
Harris T. | Feb 2020
It went smooth throughout the whole process
Patrick M. - Waxahachie, TX | Jun 2022
Quick and efficient and make sure you understand the entire process
Devin M. - Lubbock, TX | Jul 2022
They did excellent work. On top of everything needed for a smooth closing!
Janice F. - Austin, TX | Aug 2022
Everyone I worked with was very knowledgeable, responsive, and communicative. I had a great and smooth experience!
Chong M. - Bedford, TX | Sep 2022
Easy to work with through out process
John B. - Dallas, TX | Dec 2022
Derek Altoonian and his team were very helpful
Thao N. - Plano, TX | Feb 2023
They were responsive and were always updating us with where our file was
Billy A. - Euless, TX | Mar 2023
Derek and his team were amazing! Derek especially was really helpful. We worked with Derek for over a year (on and off) to help make sure we were in a good spot financially to be able to get a house. When it came time to it, Derek was there every step of the way, answering every question, and providing so much support and guidance on what would be best for us! He never made us feel like we were just some other person that he was trying to get money from. He genuinely cared for us and wants the best for us! Throughout the entire process, Derek and his team kept us informed and helped make sure every step was as smooth as possible. This was my husband and I''s first time purchasing a home and it was not as stressful as I thought it would be; mostly because of how great this team is. THANK YOU FOR MAKING OUR DREAMS COME TRUE!!!
Emma G. - Fort Worth, TX | Apr 2023
We had an incredible experience with Derek Altoonian and the team! They were knowledable, communicative, and always kept us up to date on the status of our loan. Definitely made the home buying process less stressful.
Meagan H. - Katy, TX | Jun 2023
Excellent customer service with minimum effort from me.
Jefferey M. - Garland, TX | Jul 2023
Working with Derek was extremely easy
Jared R. - Rowlett, TX | Aug 2023