What people are saying... What people are saying... Back to profile
Fantastic service - availability, expertise, professionalism.
Felicia T. - Oakland, CA | Apr 2022
Dianne's team was extremely responsive, quick and were key to making us competitive buyers (18 day close!). They also helped to get us the best rate possible given how quickly rates were rising during our close process.
Heather Y. - Berkeley, CA | Apr 2022
Best rates and good customer service.
Laurel B. - Oakland, CA | Apr 2022
The process was simple and easy!
Lauren K. - Oakland, CA | Apr 2022
I think the team was very efficient and responsive through out the process. They explained to me the options clearly and helped in the decision making process.
Navreet K. - Foster City, CA | Apr 2022
They were confident in the services they provided, set an aggressive close timeline, and delivered. I never had concerns they wouldn't meet my expectations or something would fall apart.
Peter L. - Oakland, CA | Apr 2022
Outstanding engagement and responsiveness by Diane and her team.
William G. - Redwood City, CA | Apr 2022
Dianne Crosby is why. She is fast, enthusiastic and exceptional at her job. The only reason this is not a 10 is the thoroughness and accuracy of her support team is sometimes lacking. This is the third mortgage we have assembled with her, and it has been similar experience in the past.
George T. - Oakland, CA | Mar 2022
We loved our team! Dianne and her whole team was responsive, helpful and just supportive throughout the process.
Amanda C. - Oakland, CA | Mar 2022
Fast and efficient service, competitive process and rates
Rahul D. - San Francisco, CA | Mar 2022
Dianne and her team were fantastic from end to end.
Kyle K. - Santa Clara, CA | Mar 2022
Dianne and all team members were incredibly prompt, professional, and courteous.
Cecilia F. - Oakland, CA | Mar 2022
You have the A-TEAM! Thanks Dianne! (again - I think this is our 3rd or 4th go round)
Shawn C. - South Lake Tahoe, CA | Mar 2022
I trust Dianne Crosby and her entire team with everything related to mortgage lending and refinancing. I have been a client for many years and have done several refinancings. I have always been well-served and felt supported by her and her team. They make it clear from the first contact that they are MY team and are willing to do what it takes for my questions to be answered and my refinancing goals to be achieved.
Paul R. - Berkeley, CA | Mar 2022
The process went very smoothly and ended in a very fast close of sale. We were also able to secure the house in part due to the great reputation of Dianne and her team.
Donna B. - Berkeley, CA | Mar 2022
Guaranteed Rate did an awesome job. It was a pleasure to work with Dianne and the whole team.
Benjamin S. - Oakland, CA | Mar 2022
Dianne and her team were very friendly and responsive
Preet S. - San Francisco, CA | Mar 2022
Dianne and team helped us make multiple offers quickly and confidently. Ultimately, we were able to get a great rate, and close swiftly. Thank you!
Zachary S. - Berkeley, CA | Feb 2022
Dianne's team at Guaranteed Rate was professional, efficient, and did a wonderful job making sure we provided everything required.
Taylor P. - Berkeley, CA | Feb 2022
Every step in the process ran like clockwork, and my expectations were set by the team in advance so I knew what was happening the whole time.
W F. - Piedmont, CA | Feb 2022
The whole team was very professional and effecient.
Dimitre I. - San Francisco, CA | Feb 2022
Very responsive, rapid, and creative support throughout.
Roger T. - Piedmont, CA | Feb 2022
Everyone was so easy to work with and great, and the online system made document management easy
Bryson G. - Berkeley, CA | Jan 2022
Excellent service from everyone involved in our refinance.
Ellen W. - Lafayette, CA | Jan 2022
Highly attentive, detail-oriented, and knowledgeable.
Paul A. - Oakland, CA | Jan 2022
quick, efficient and very helpful
Kathleen M. - Laguna Niguel, CA | Jan 2022
ability to work quickly and efficiently. Good rates.
Robert B. - Oakland, CA | Dec 2021
The process was very long, not due to anything Guaranteed Rate could control, and GR was patient, helpful, and on top of things through the entire process.
Diane P. - Alameda, CA | Dec 2021
I have worked with Dianne Crosby and her team several times in the past and it has always been a streamlined process. She and her team never disappoint!
Poly V. - Martinez, CA | Dec 2021
Well regarded by agents, smooth close, no surprises, speedy approval process.
Steven L. - Oakland, CA | Dec 2021
Responsive, got the job done.
Jeffrey J. - Oakland, CA | Dec 2021
Good mortgage rate plus amazing staff. It was a pleasure working with Dianne and her team. In particular, very much enjoyed working with Monika and Theresa.
Hossein K. - Scotts Valley, CA | Dec 2021
Efficient and very responsive team who were very reliable.
Chante O. - Oakland, CA | Dec 2021
Diane and her team have amazing loan products, knowledge, speed and most of all CARE. Once you have a very competent professional that actually cares, well then you are made in the shade. No need to ever look again. Diane and team are keepers!!! ??
Tamika A. - El Cerrito, CA | Dec 2021
Knowledgeable, available, let me ask lots of questions and had re-assuring answers so I knew I was being taken care of
Benjamin O. - Seattle, WA | Dec 2021
Very responsive, got a great rate, helped my family through a more complicated loan process.
Adam H. - Berkeley, CA | Dec 2021
Dianne Crosby and her team were amazing throughout the whole process. They are THE bar for your company
Patrick N. - Hayward, CA | Dec 2021
Very efficient and professional
Mark L. - Oakland, CA | Dec 2021
Communication was perfect and the process was very quick
Thomas J. - Alameda, CA | Dec 2021
The team was incredibly quick, knowledgeable and responsive throughout this entire process.
Jody F. - Oakland, CA | Nov 2021
Dianne's team was very responsive in getting my pre-approvals and was able not only make sure we were able to close in 21 days but we could have closed earlier if the seller would have.
William P. - Oakland, CA | Nov 2021
Extremely attentive, friendly and fast service from literally everyone on the team that we interacted with. Dianne was great in not only proactively reaching out to suggest we look into refinancing, but also in exploring different lab scenarios and explaining the differences.
Jonathan H. - El Cerrito, CA | Nov 2021
Extremely proactive team that helped me get this transaction done quickly.
Justin O. - Oakland, CA | Nov 2021
Extremely fast! Staff are always available and very helpful for first time borrowers like me. Very easy to provide the needed documentation.
David W. - San Francisco, CA | Nov 2021
Dianne's team is responsive, which is helpful.
Moira O. - Berkeley, CA | Nov 2021
Very responsive. Worked with me to understand my exact scenario. I always felt very comfortable that the loan would come through on time (important in these days of no contingencies)
Matthew H. - San Francisco, CA | Nov 2021
GR's professionalism, efficiency, dedicated & helpful support staff, and straight-forward process.
Carlos D. - Oakland, CA | Nov 2021
They made everything so easy
Lindsey C. - Piedmont, CA | Nov 2021
I had an exceptional experience with Dianne Crosby and her team from start to finish.
Sarah G. - Oakland, CA | Oct 2021
The team was very supportive and there to answer all of my questions.
Susan G. - Richmond, CA | Oct 2021
Great service, very knowledgeable staff , excellent turnaround time.
Julie C. - Carlsbad, CA | Oct 2021
This is our second refi with Guaranteed Rate and they have been wonderful and supportive both times.
Deborah M. - San Francisco, CA | Oct 2021
Worked with GR in the past, always great service
Nicholas T. - Oakland, CA | Oct 2021
They walked me through the entire difficult process of repeated requests for documentation by the lender & always were a auto help. Great team!
Neal D. - Oakland, CA | Oct 2021
the customer service and support was unmatched!
Liliana G. - Berkeley, CA | Oct 2021
Nice people, good communication, pleasant overall experience.
Bridget H. - Berkeley, CA | Oct 2021
Everyone went the extra mile to make sure things happened on time and put us in the best position from offer to close.
Doug R. - San Francisco, CA | Oct 2021
Good rates. Professional service.
Jonathan D. - Oakland, CA | Oct 2021
The customer service was top notch. Dianne's team was friendly, quick, and answered all my questions.
Arielle C. - Berkeley, CA | Oct 2021
Easy to work with Dianne and her tram
Stephanie P. - Berkeley, CA | Oct 2021
Dianne's team at Guaranteed Rate followed through with the quoted loan estimate and rate. They were professional and organized. They explained my options for the refi and helped me identify the best decision for my situation.
Kevin L. - Oakland, CA | Oct 2021
They were very supportive and responsive throughout the process. Everything went quickly and smoothly.
Judith S. - Oakland, CA | Nov 2021
This entire transaction went flawlessly, thanks to all the effort and support of the GR team.
Paul O. - Oakland, CA | Sep 2021
Excellent work by Dianne and her team
Andrea H. - Orinda, CA | Sep 2021
Dianne's team is absolutely excellent!
Sherry G. - Alamo, CA | Sep 2021
Ease of use; responsiveness and high quality of staff
Jason S. - Oakland, CA | Sep 2021
We've worked with Dianne Crosby's team on all of our financings and have always been happy
Venay N. - Alameda, CA | Sep 2021
Very responsive & professional
Matthew H. - Oakland, CA | Sep 2021
They were responsive and helpful at every step of the process. Loved working with them!
Louisa F. - Oakland, CA | Sep 2021
Second time working with Guaranteed Rate, and I’ve found the team to be highly professional and focused on delivery great service.
Suzette M. - Oakland, CA | Sep 2021
They were responsive, friendly and helpful.
James E. - Richmond, CA | Sep 2021
Excellent responsive customer service and timely execution in a volatile interest rate environment.
David S. - Berkeley, CA | Sep 2021
very responsive, got everything funded on time to hit close date, definitely on my side, gave me a lot of consultation on different options, and gave me a competitive rate
Haley S. - Tiburon, CA | Sep 2021
Dianne and her team work professionally and quickly and beat even a fast loan timeline with days to spare. This is the 3rd time working with Dianne's team and I'd never use anyone else.
John P. - San Francisco, CA | Sep 2021
Excellent, speedy service.
Kenneth K. - Piedmont, CA | Sep 2021
They are the best! They are very good at holding your hand throughout the entire home buying process and great at demystifying the process as well. They have the best rates and the best customer service! I felt like I was in great hands and never had to worry that I'd miss a deadline or that something would take me by surprise.
Jennifer L. - Oakland, CA | Sep 2021
Multiple good experiences working with Dianne on our mortgages.
Sonya S. - Oakland, CA | Aug 2021
Dianne Crosby and her entire team are amazing every step of the way!
Ryan B. - Piedmont, CA | Aug 2021
Dianne and the entire team were extremely informative about the process. Everyone always told me how difficult the lending process is. I felt the team really made it easy. And it was FAST! Everyone I actually spoke with seemed to care about me as a person -which is not expected but was really nice.
Ivelina I. - San Francisco, CA | Aug 2021
The team helped me through the process quickly and communicated with me.
Michael S. - Oakland, CA | Aug 2021
They did a phenomenal job in getting us our dream home. They worked with us round the clock to help us put together the best winning offer. A very talented and dedicated team who is always accessible. They were able to turn around things really fast and in this crazy market, we need a quick turnaround time. Would highly recommend them. Where other lenders failed, they came to our rescue.
Sandip A. - Pleasanton, CA | Aug 2021
They walked us through the process every step of the way and were very responsive and able to answer all of our questions.
Heather N. - Berkeley, CA | Aug 2021
Dianne and everyone on her team made us feel very comfortable with the while process. It was easy to work with them since everything was done online and with email. They addressed all of our concerns.
Mike Y. - Berkeley, CA | Aug 2021
Very communicative and organized team
Jay S. - Fremont, CA | Aug 2021
Everything was easy and smooth. Great communication.
Susanne R. - Oakland, CA | Aug 2021
They were so helpful and really tried to make things as easy as possible. I felt that they really tried to get us the best rate possible, exploring different ways to get us there.
Donna R. - Novato, CA | Aug 2021
Good rates, and Dianne Crosby is the best lender I've worked with. She has handled 3 mortgages for me now, going back to before she joined Guaranteed Rate, and she has also worked on many pre-qualifications for offers. She gets things done on time and I trust her + team to not make any mistakes or cause any unnecessary delays.
Matthew B. - Oakland, CA | Aug 2021
super efficient, on top of things, great pre-work
Nicolas B. - Walnut Creek, CA | Aug 2021
Dianne Crosby and team made it super easy to refinance. They communicated clearly and the process was easy.
Rebecca A. - Oakland, CA | Aug 2021
Dianne Crosby and her team are amazing! I have been working with her on prior loans and she is the best! Very knowledgeable, up front and responsive.
Rajeeva R. - Piedmont, CA | Jul 2021
Very responsive and helpful from beginning to end.
Stephen C. - Berkeley, CA | Jul 2021
The team was always super responsive and helpful.
Blithe R. - Alameda, CA | Jul 2021
All the people we dealt with were clear, and helpful, and explained each step.
Erik P. - Berkeley, CA | Jul 2021
Super communicative and closed so quickly. Incredible. Even worked around some scheduled travel of mine. The most incredible part is the power of Dianne's reputation in the bay - numerous sellers requested her specifically.
Kevin V. - Oakland, CA | Jul 2021
Dianne Crosby and her team are very professional, make sure each step in the process is done correctly and on time, and communicate well so clients know exactly what they need to do and where they are in the process.
Nancy Ann R. - Oakland, CA | Jul 2021
I needed to get pre-approved for a loan quickly and Dianne's team worked hard to make it happened. Once my offer was accepted, her team also moved everything forward efficiently. I closed in only 23 days!
Grace S. - Albany, CA | Jul 2021
Dianne was fantastic. We're first time home buyers, and she took the extra time to help educate us on the process, especially with the gift paperwork.
Joseph M. - Oakland, CA | Jul 2021
One of the reasons the offer was accepted was due to the fact that the Dianne had written a letter and due to her teams reputation to deliver. In addition, Excellent support by Dianne’s staff, and closing earlier than promised. Clear and straightforward communication, and useful advice where needed. Look forward to working with the team again.
Eswar Prasad R. - Sunnyvale, CA | Jul 2021
Excellent team and service!
Jessica H. - Oakland, CA | Jul 2021
Every member of the team helped us through each step of the process. They were fantastic.
Christine H. - Oakland, CA | Jul 2021
My loan team was super helpful, responsive, friendly, and professional. I never felt remotely worried about my loan at any point during the process.
Boris B. - San Francisco, CA | Jun 2021
Great rates! Responsive team! Super professional!
Aaron S. - San Anselmo, CA | Jun 2021
Dianne and team were great
Gustavo H. - San Francisco, CA | Jun 2021
They seemed to genuinely care and worked hard to make this happen for us.
Rebecca R. - Oakland, CA | Jun 2021
Efficient process, easy online portal to upload documents, team available to answer questions at any point.
Shane M. - Piedmont, CA | Jun 2021
Diane Crosby and her team were very helpful and supportive during our home purchasing process.
Roberto R. - Hayward, CA | Jul 2021
The efficiency and work which was a lot on this loan, along with their kindness and cheerfulness
Mary G. - Berkeley, CA | Jun 2021
Thoughtful team that answered all our questions and concerns in a way that showed they cared about such a major transaction in our lives, I would give an 11 if I could. (Mortgages should be hard to obtain)
George C. - Pescadero, CA | Jun 2021
Diane Crosby handle my last refi, she did a great job. I reached out this time and again she and her team took care of everything to my satisfaction. I was always kept informed about the progress of my loan.
Katherine J. - Oakland, CA | Jun 2021
Really like they follow up with me when I forgot about something
Jessica H. - Berkeley, CA | Jun 2021
Because the team I worked with was super helpful, especially as a first time home buyer.
Sophia P. - Oakland, CA | May 2021
Because Dianne Crosby and team totally rock.
Jennifer G. - Berkeley, CA | May 2021
Great rate, great service.
Theodore L. - Carmel | May 2021
Guaranteed was not only swift and timely with tasks and communication, they were also very customer oriented and took the time to really explain things. As a first time homebuyer, this was critical and made for a fantastic, informative experience.
Erin W. - Emeryville, CA | May 2021
Worked with us to meet our goals and the best possible deal
Jardine C. - Cerritos, CA | May 2021
Dianne and the team were tenacious stars! We felt supported at every step. It was so good, and important, for us to know we had an experienced, expert, trustworthy team to go to - and fight for us.
Heather K. - Berkeley, CA | May 2021
Dianne Crosby gave me wise counsel through a crazy market and unusual transaction over more than a year. Critical to the transaction, the team (Michael Lewis, Theresa Bui, and Katie Van) made sure we got an appraiser who could meet the deal’s very tight and inflexible timelines, then got the final process done very fast. Appraisal visit on the 20th, funded in the 29th. Stacy Chadwell and Monika Hayes were super easy to work with getting everything in.
Christopher V. - Oakland, CA | May 2021
Excellent professional knowledge and service.
Leonti T. - El Cerrito, CA | May 2021
Quick & easy to work with.
Christopher E. - San Francisco, CA | May 2021
Smooth process from beginning to end, and I appreciated the time and sound advice that Dianne gave as we evaluated the best refinance options for me.
Jenifer C. - San Leandro, CA | May 2021
We got a great rate and the process was quick
Dana H. - Oakland, CA | Apr 2021
Dianne and her team Crushed It!!! They are fast, they are competent, they have a great product line, they listen, they deliver, they ROCK!!! They even offered amazing support for home owners insurance, they went above and beyond the norm for sure!
Tamika A. - El Cerrito, CA | May 2021
Our team at Guaranteed Rate was smart, dedicated, and worked very closely with us every step of the way.
Andrew F. - Berkeley, CA | May 2021
They were quick and efficient, they did not lose any paperwork or information. It felt safe to upload confidential documents, and the staff was responsive when needed ( & I had a lot of questions!)
Victoria M. - San Francisco, CA | May 2021
Amazing responsiveness and great support throughout the home buying process.
Nathan B. - Oakland, CA | Apr 2021
I am satisfied with the service overall.
Kenneth M. - Berkeley, CA | Apr 2021
Very efficient, friendly, happy with my loan terms
Katherine L. - Concord, CA | Apr 2021
I was given Dianne's contact information from a friend who she has helped three times. He raved about her and the team. I have to say that my experience was completely in line with his. Everyone on the team was responsive, and helpful. They made sure each stage of the process was moving forward.
David R. - Los Gatos, CA | Apr 2021
Good service during application process and good rate/price of the loan
Eric H. - Berkeley, CA | Apr 2021
Very experienced, very knowledgeable, very easy to work with.
Filippo M. - Foster City, CA | Apr 2021
Good communication, responsive, trustworthy, and transparent
Chris K. - Oakland, CA | Apr 2021
Superb service, willingness to work with us on our timeliness and go above and beyond to help us succeed in a super competitive market like the East Bay
Ashwath K. - Emeryville, CA | Apr 2021
Helpful, efficient, pleasant to work with
Caitlin W. - Berkeley, CA | Apr 2021
Dianne is a true force of nature, I trusted and relied on her throughout the process. She's put together a team of folks who are efficient and hard-working.
Lilia G. - San Francisco, CA | Apr 2021
Very professional. Prompt replies and very patient while explaining everything. Never felt rushed or pressured. The focus was always on doing what was best for me.
Daniel C. | Mar 2021
incredible support throughout the process
Marshall R. - Eastsound, WA | Apr 2021
Responsive team, everyone seemed eager to help.
Jennifer M. | Mar 2021
Very efficient, professional and responsive to our questions. Everyone was extremely pleasant
John H. | Mar 2021
the team was thorough, on-time and clear communicators
Emily M. | Mar 2021
Terrific customer service from start to finish, quick and clear communication and best of all a stellar rate!
Jeffrey B. | Mar 2021
Have worked with Guaranteed Rate many times....always a pleasure, and best rates available!
Anne D. | Mar 2021
Great rate, great communication, super smart and professional team
Emily L. | Mar 2021
Best rates out there combined with the unbelievably personalized customer service at every step of the transaction. Every member of Dianne Crosby''s team is extremely knowledgeable, efficient, patient, and their communication is flawless! I am lucky to have met Dianne and will continue to sing her praises!!!
Katarina G. | Mar 2021
Ease of doing business, knowledgeable and customer centric
Raghunath L. | Mar 2021
The customer service and reps throughout the process were immediate and respondent to my inquires on the process.
Adolph B. | Mar 2021
Great team, highly effective, and good communication throughout the process. They will get you the best rate.
Tina R. | Mar 2021
Excellent experience, many insights and support throughout the entire process/
Amir A. | Mar 2021
Quick responses to email/phone questions, helpful team members
Elizabeth R. | Mar 2021
Everything end to end was handled professionally and with attention to making sure we are well informed and educated on the process. Dianne was proactive in offering us to buy points to get a better rate and raise concerns about our decisions when she thought appropriate. We''re very happy with our decision to work with Dianne.
Jonathan H. | Mar 2021
Very responsive Friendly Informative
John M. | Feb 2021
Very easy, orderly people to work with
Jill S. | Feb 2021
They have excellent rates and are fast and efficient with their services.
Jarrad F. | Feb 2021
The whole process was very efficient.
Susan B. | Feb 2021
Made it very easy and folks were responsive.
Bobak F. | Feb 2021
Efficient, friendly, and informative.
Meggan M. | Feb 2021
The team was great -- really responsive and fast!
Catherine M. | Dec 2020
Because of Diane Crosby and Anthony Noriega
Nicholas S. | Feb 2021
Professional, helpful, straightforward.
Suzanne G. | Nov 2020
It was easy and supportive process.
Jesus G. | Dec 2020
Very attentive. Not completely seamless though
Theodore L. | Nov 2020
Dianne Crosby and her team worked to build our trust, were responsive, and always demonstrated a high level of knowledge and professionalism.
John K. | Jan 2021
Great service great people
Patricia M. | Oct 2020
Responsiveness, kindness, great rates (obviously)
Jack H. | Nov 2020
They were pro-active, knowledgeable, and helped us secure the lowest rate possible.
Matthew P. | Dec 2020
From start to finish, everyone who worked on our mortgage were great.
Kevin L. | Jan 2021
Dianne Crosby and her team were superb
Matthew O. | Aug 2020
Dianne Crosby has been very efficient and helpful with our needs
Sean S. | Oct 2020
Dianne Crosby and her team made the process smooth and professional. They kept track of everything for me, and kept me informed along the way. They achieved our financial goals, and made a complicated process very manageable.
Joan M. | Dec 2020
It’s been a good experience
Sumanth G. | Jan 2021
Dianne Crosby and her team are extremely good at keeping the process moving and at communicating.
JoAnne S. | Aug 2020
I've worked with Dianne for 8 years, 3 loans, and I'm always satisfied with the quality of service.
Olivia B. | Oct 2020
We are in the middle of a pandemic with lots of changing regulations and the team was patient and made it easy for me to do a contact free application.
Mavis D. | Nov 2020
Repeat customer. I can rely on attentive, reliable, responsive service. I have the sense Dianne is looking out for our best interest.
Sarah K. | Dec 2020
The team worked tirelessly to ensure my application was complete
Roz S. | Jan 2021
Efficient and well-organized closing team. Fast closing time. Good interest rate. Professional staff. Good communication between Realtor, Lender, and Escrow company.
Michael E. | Aug 2020
The team was all great, with super quick responses (and the best rate we could find!)
Katelyn D. | Sep 2020
As new homeowners, we didn't know what to expect. Our team at GR made this the most stress free experience we could have hoped for. By setting a clear path in the beginning and being transparent throughout the process, we never felt lost on our journey. We felt supported by each person on our team and the time to COE flew by.
James L. | Oct 2020
Everyone was very helpful, friendly, and the process was very smooth and easy. And the rates and fees were the lowest - a win-win-win-win!
Ian H. | Nov 2020
They answered every phone call and email promptly.
Michael Q. | Jan 2021
Dianne Crosby and team went above and beyond to get things done quickly , courteously and with minimum fuss.
Yoek Nam K. | Aug 2020
Dianne Crosby and her team were great to work with. They were responsive, professional and knowledgeable. They checked in regularly throughout the process. We liked that the interest rate was competitive and that it was guaranteed. We got what we were promised.
Jeremy B. | Sep 2020
Dianne Crosby is amazing. She walked us through the process (along with her great team). And plus, she had the best rate around!
Elizabeth R. | Oct 2020
Low rate, professional staff, efficient communication
Pieter G. | Nov 2020
Experiences professionals - good service
Tanja C. | Dec 2020
Multiple successful loans.
Robert L. | Jan 2021
They were efficient, easy to work with, responsive, and helpful.
Doska R. | Aug 2020
They got results and were courteous along the way.
Keith J. | Sep 2020
Just a fantastic team that got us a good percentage rate!
Jack S. | Oct 2020
We've known Dianne Crosby for years and trust her
Eliza H. | Nov 2020
Competitive rates. Honest and upfront about costs. Friendly, helpful, and quick to respond to questions. Great to work with.
Stephen C. | Dec 2020
Very responsive, fast and professional
Amanda I. | Jan 2021
Confidence in their competence
Catherine W. | Aug 2020
Excellent and trusted guide in navigating complexities of the process.
Allison B. | Oct 2020
Low interest rates and friendly staff
Snehal M. | Dec 2020
Fast underwriting, good communication, great rate!
Ivette V. | Jan 2021
Extremely professional, hardworking and communicative team. Plenty of easy-to-understand explainers on the process. Flexible and friendly service.
Christopher T. | Jul 2020
Because Dianne was fast, responsive, and got us a great interest rate. She also clearly explained the rate and costs. We have already told friends to go with Dianne at Guaranteed Rate.
Kevin L. | Aug 2020
The Refi went relatively smoothly
Robert B. | Sep 2020
The data requests were very clear, they didn’t barrage me with lots of last minute requests. everyone at guaranteed rate is very competent, friendly and responsive.
Michael T. | Oct 2020
I had a good experience and found staff helpful and committed to making the transaction happen.
Jessica W. | Dec 2020
Knowledgeable, responsive, and access to good loan
Deborah B. | Jan 2021
They were helpful and responsive and got us an amazing rate.
Jessica M. | Jul 2020
professional, responsive, friendly
Eric K. | Jul 2020
Dianne and her team were a complete dream. On top of it and gave sound advice and clarity!
Terri F. | Jul 2020
Great rates. Dianne is responsive and moves quickly.
James G. | Jul 2020
Dianne & team helped us in the past. They did again this time around.
Raoul B. | Jul 2020
easy process, happy with the rate!
Stacy O. | Jul 2020
I frequently recommend Dianne Crosby and team to friends :)
James A. | Jul 2020
Fast knowledgeable service. Dianne seemed to care about helping me do what was best for me.
Frederic N. | Jul 2020
I am a 3 time returning client. Diane Crosby is amazing. She listens to my needs and concerns and creates a plan that suits our financial needs. Her team executes each step of the process efficiently keeping me always informed. Team members are responsive to all emails and calls.
Poly V. | Jul 2020
Ease of transaction, great service, knowledgeable professionals
Raghunath L. | Jul 2020
The customer service has been superb!
Peter N. | Jul 2020
Very easy and quick process. Team was very helpful with answering questions and assisting when requested.
Susan P. | Jul 2020
All parties were great in communicating the steps, being responsive to questions, friendly, available and proactive in finding us a great rate.
Saun-Toy T. | Jul 2020
Our real estate agent referred us and we had worked with Dianne Crosby before.
Michael G. | Jul 2020
So easy, straight-forward, had my best interest in mind.
Ruth P. | Jun 2020
Overall satisfied with the experience but communication could have been smoother.
Lindsey W. | Jun 2020
Things were falling through with another lender, so we applied through guaranteed rate with only a week or so before we were initially supposed to close. Dianne and her team worked incredibly swiftly to make this happen for us, and we only had to extend by a few days! They were so easy to work with compared with the impossible bureaucracy of the big bank we had initially planned to use as our lender.
Sara M. | Jun 2020
Have worked with Guaranteed Rate for now the third time for our mortgage and refinancing. Each time it has been an excellent experience.
Mario C. | Jun 2020
Expertise if team, Efficiency and ease of use of process
Sylvia H. | Jun 2020
Dianne, Michael, and the rest of the team were outstanding. Kept me informed and kept the process moving.
Keith H. | Jun 2020
Transaction went smoothly considering call vet 19 limitations.
Roger S. | Jun 2020
Their professionalism and I content with what I got.
Ana H. | Jun 2020
Painless refi process. Felt like I could really trust Dianne and the team.
Kenneth K. | Jun 2020
Our refinance went really well!
Jared M. | Jun 2020
Excellent service, prompt response to inquiries
Kenneth M. | Jun 2020
Ease of application and high communication
Lauren P. | Jun 2020
easy to work with, efficient process
Lisa T. | Jun 2020
Everything about the process was straightforward and the team was available to answer any questions I had.
Andrew D. | May 2020
Dianne and her team are so responsive and supportive - available to answer our questions. As first time homebuyers, it felt like we were getting the same level of care and attention as a more mature and high spending client.
Jessie S. | May 2020
Great communication throughout the process. Very capable and professional.
Michael S. | Apr 2020
Smooth close, rate's team cooperated and communicated with us throughout.
Patricia G. | May 2020
Dianne, as head of the GR Team, was always responsive.
Charles P. | Apr 2020
everything was easy and smooth except appraiser made inappropriate remarks about the property HOA
Howard M. | May 2020
This is the second time Diane has helped us with financing and she was very helpful in guiding us through the process. Especially given that my line of work is not as straight forward as most lenders would probably like.
Timothy M. | Apr 2020
We were kept in the loop about the next steps and the tools they used were easy to use.
Laurel B. | May 2020
The team was professional and responsive. Very hard working team. The process was the easiest process I've ever gone through. Thank you
Yolanda T. | Apr 2020
Dianne’s team is excellent and I trust they will deliver top-notch service and outcome!
Sandeep G. | May 2020
The process went very smoothly and everyone I worked with was responsive and helpful (especially Theresa Bui!)
Jenifer C. | Apr 2020
This is our second re-fi with Dianne and team and they were excellent. We have already passed on her name to a number of friends and colleagues
Michael B. | Apr 2020
Outstanding service and communication by Dianne Crosby and her team. She kept us informed and told us what the next steps would be what documents and information to prepare.
Jahan B. | Apr 2020
Trying to get a loan during the initial months of the Covid-19 pandemic was confusing at best. Dianne got me a great loan so quickly and easily I swear my head was spinning! The process was smooth and everyone on her team was extremely helpful. Now I have the loan I wanted!
Stacie I. | Apr 2020
Diane and her team are fantastic.
Anne A. | Apr 2020
They were quick, informative, I love Dianne and they got us an amazing rate.
Andie A. | Apr 2020
The process is pretty easy and there are people to help you along the way.
Dana S. | Apr 2020
Dianne was really helpful and easy to get a hold of.
Timothy D. | Apr 2020
Did everything to help me get the loan.
Dana M. | Apr 2020
Good rate, information, communication and swift process, all during SIP restrictions.
Rena M. | Apr 2020
Easy process and outstanding interactions!
Deborah C. | Apr 2020
Everything worked out and the process was smooth
Lisa R. | Mar 2020
Dianne and her team made a promise and delivered. We have worked with her several times and she always delivers. Everything went smoothly, from the initial communication to the signing, we felt that we were well taken care of.
Mike Y. | Mar 2020
Service and response is great.
Tan D. | Mar 2020
They understood my sense of urgency in closing our sale and so many hands made the work much easier. So many people on Dianne's team took so much great care with my case and I cannot be more grateful for her and her team.
Melissa S. | Mar 2020
Everyone on the team is fast, available any time and make things happen when they need to!!
Sabrina B. | Mar 2020
Efficient, professional, and competent team work
Julian A. | Mar 2020
Great work from Dianne Crosby and her team.
Andrew G. | Mar 2020
Team Crosby was incredibly efficient and professional throughout the close process. We would be homeowners right now had it not been for their hard work. Cannot recommend them enough.
Trafton B. | Mar 2020
GR provided excellent service, the team worked tirelessly to overcome all challenges all the way through.
Natalia T. | Mar 2020
Dianne Crosby and her team were fantastic from beginning to end. She was recommended to me by a co-worker who had a really good experience with her, and I can see why. She was very upfront and direct with me, but also patient. As a first-time home buyer, the process was intimidating, but Dianne and her team guided me through it smoothly. All the members of her team were professional, pleasant, and responsive. I would definitely want to work with them again, and I'll recommend them to anyone looking for a lender. Thank you, Dianne and team!
Susan A. | Mar 2020
Pros: * Got a good rate. Most of the process was reasonably clear and straightforward, and I appreciated that almost everything was done digitally, and through the portal. * Got a better rate for home insurance. Cons: The process still involved a number of conversations over email, with a fairly large number of stakeholders. It was confusing at times to keep up with all the different documents that needed to be provided or signed.
Benjamin L. | Mar 2020
The staff was very accommodating
Odell P. | Mar 2020
Creative ways to go above and beyond to get the job done!
Lisa H. | Jan 2020
Dianne Crosby and her team have been excellent to work with. Very responsive, helped me get a great interest rate, and just really on top of things making sure the process went smoothly & making sure I understood what was going on at every point.
Matthew B. | Mar 2020
Everyone was very friendly and helpful, answering all of my questions and helping me through this process.
Robyn H. | Jan 2020
Excellent Service, made everything extremely easy, Dianne Crosby was tireless in her assistance and support
Mary B. | Feb 2020
I'm very satisfied with my loan, they were responsive and very supportive. Dianne and her team were a pleasure to work with.
Leslie O. | Dec 2019
Amazing service and a friendly team. Helped us close escrow in 21 days!
Jessica B. | Dec 2019
Dianne and her team were always willing to help. Even when there were some issues with what had/hadn’t been disclosed to us. Dianne also spent time with us, before putting in an offer, explaining all the options we had and answered all our questions. Her team was always reachable and so nice.
Amanda R. | Dec 2019
Very happy with the personal service.
Morgan S. | Oct 2019
They were very good at getting me a refi.
Ellen D. | Oct 2019
Responsiveness, support, service
Eyal G. | Sep 2019
Dianne and her team were awesome. They made it incredibly easy to secure our first home purchase. I felt informed and in good hands throughout the entire process. I will definitely come back for my next loan and will refer Dianne and Guaranteed Rate to anyone in my network that is looking for a mortgage.
Venay N. | July 2019
The loan officers at Guaranteed Rate kept me informed at every step of the process. I am especially grateful to Dianne Crosby who let me know that we could refinance our mortgage at a considerable savings.
Ken P. | Aug 2019
It was great to work with Dianne and her team again for our refinance. Dianne was very helpful in explaining the benefits of a refinance to us when we had questions. Her team kept us well informed throughout the process of obtaining our loan. They made the whole experience easy. Thank you again!
Jennifer S. | August 2019
Thank you - once again you made the process easy to understand and everyone I came in contact with from your office was great, helpful, knowledgeable and professional. I would and have recommended others to your company. Great service!!!
Mary B | July 2019
Diane Crosby and her team were a pleasure to work with. Diane was extremely responsive to all the questions I had, and always responded immediately. Made the process a lot easier and less stressful.
Nicholas S. | July 2019
I have used Guaranteed Rate more than 5 times so far and am extremely satisfied. Everyone is efficient and very responsive. I really like their new system of being able to upload my financial document directly from the financial institutions.
Van H. | July 2019
This was the best experience I ever had! I worked with Dianne Crosby and her team. From start to finish, they were all friendly, helpful, professional, responsive to my questions, and true to Dianne's promise, worked quickly to close a refi. I would definitely recommend to friends and family.
Susan B. | July 2019
Dianne and team are efficient and very good at what they do.
Steven B. | July 2019
This is a unique (off-grid) property with a lot of unusual issues AND required a rapid turnaround. Guaranteed Rate, and specifically Dianne Crosby worked quickly- including weekends and after hours to make my dream come true.
Jillian C. | July 2019
Dianne and her team were prompt, friendly, and responsive every step of the way - they really hustled and made this purchase happen for us on a very fast timeline. We are very appreciative and would recommend Dianne and her team to any of our friends or family members!
Megan L. | May 2019
Thank you for helping us when we needed everything taken care of last minute!
Heidi T. | June 2019
Second time using them and they were again, great to work with! Very easy to get everything done. Communication was super clear and quick.
Samantha N. | June 2019
Dianne went above and beyond for us. Escrow closed in 18 days during Memorial Day weekend- not an easy feat. She stepped in and intervened for us time and time again to make this happen. Simply put, she made our dreams come true!
Amanda L. | June 2019
Dianne Crosby and her team were wonderful! This was a first time home buy for us and we really did not know anything about the process. Dianne and team were available, and cheerful every time I had a question. Dianne herself is friendly, straight forward, smart, a great communicator, AND made us feel we were worth every minute of her time even though our loan was a relatively small one. I highly recommend Guaranteed Rate!
Cecily H. | May 2019
I totally love working with everyone from beginning to end. Everyone is very nice and responsive The process is very efficient. I will always use Guaranteed Rate again and again!
Van H. | May 2019
I totally love working with everyone from beginning to end. Everyone is very nice and responsive The process is very efficient. I will always use Guaranteed Rate again and again!
Van H. | May 2019
This is the second time that we’ve used Guaranteed Rate and have been extremely happy with the process and our results. We were able to close quickly and practically effortlessly. We would definitely use them again.
Dana S. | April 2019
Working with Dianne and her team was great, definitely the best experience from the get go out of anybody I reached out to for initial quotes. Worked w/ me even on late nights and weekends, which I really appreciated. Super responsive and really tried to get me the best rate possible instead of just plugging #s into a spreadsheet and not trying to tweak the terms at all. Great experience overall, highly recommended.
Benjamin H. | April 2019
Dianne and her team were very friendly, accommodating to all our questions and was very efficient throughout the whole process. They took every effort to make this process as easy as possible for us. We were very satisfied with the team and would highly recommend them to any of our friends and family.
Esteeve T. | February 2019
The process is very efficient. Everyone involved was very responsive.
Van H. | March 2019
Dianne Crosby and her team are great! It is my third time buying or refinancing with her. She makes the process as simple and as quick as possible while maintaining high-quality service. Everyone got back to me very quickly when I had questions. I will certainly be a return customer.
Sharon R. | March 2019
We got the house in large part due to the terms and ability to close quickly. When shopping for lenders, I also very much appreciated the conversation Dianne and I had upfront. It helped us to understand the local market dynamics, how Guaranteed Rate can do what it does etc.
Stephanie S. | March 2019
Guaranteed Rate walked me through the process, explaining all the details and options without hesitation. I felt like their interest was my best interest. They executed as promised at a rate and a duration that lower than most and made sense for me. I would highly recommend Guaranteed Rate.
JoAnne S. | February 2019
Dianne Crosby and her team were consummate professionals, guiding us through a very stressful offer/acceptance process and tight timeline. As first time home buyers, we knew we were in good hands!
Aaron L. | February 2019
The process is like a well oiled machine. They are very personable and very knowledgeable about what needs to be done.
Shawn O. | January 2019
Dianne got us a great rate and pulled a rabbit out of her hat with a 14-day close, and it meant that we saved on moving costs and we were able to move directly from our old house to the new house. We are SO grateful. Monika Hayes was also great to work with and answered our questions along the way.
Kristen C. | February 2019
Very helpful and went out of their way to make sure we had all of our documents in place. Extremely satisfied and everyone we mentioned our interest rate too was surprised how good of a rate we received. Will definitely use again.
Michael G. | January 2019
Very smooth, fast closing. Enjoyed working with Dianne, Shauna, and Carmen. They worked really hard to close in a few weeks! I'd definitely work with them again!
Raymond P. | November 2018
Thank you, Dianne & team, for all the amazing work making this dream a reality for us. We instantly felt like we were in "good hands" through this process & appreciate how easy you made the process for us. Huge Thank You!
Tina R. | November 2018
The whole team at Rate was friendly, responsive, and professional. We were thrilled to work with them to get our mortgage.
Trevor P. | November 2018
Dianne, Shauna, Carmen, and Amy were a terrific team. As first-time home buyers, they explained everything to us and responded to all our questions promptly. We benefited greatly from their experience and appreciated all the work they did for us, even at odd hours and on weekends.
David L. | October 2018
Responsive, helpful, and reassuring! What more could we want? Dianne and her team were wonderful to work with.
Nydia M. | October 2018
Dianne and her entire team were very helpful and responsive. As a first time home buyer there were a lot of questions that I had and the entire team was very helpful and patient in explaining, sometimes multiple times, processes and timelines to help make sure that we close on time and smoothly. I can't thank them enough!
Karl T. - September | 2018
I really like the way Dianne think outside the box. She made it happen for me. Is something as a creative person that I would do. But I was somehow surprise that she had that ability. The one thing I think she can improved is the out of control fees. The bank doesn’t just charge you a whole nonsense made up fees but also charge you interest for the rest of your loan term. Dianne could clean that up for her clients.
Aleyda S. | August 2018
When you talk about the perfect team to get a customer to their goal, this by far is the perfect team. My family is extremely happy with the teams efforts and their flexibility to get what was needed done. we are so very happy.
Matthew J. | August 2018
Dianne and her team were unbelievable. I couldn't give enough praise to their diligence, their availability to us (we were first time home buyers and had so many questions), patience and work. I loved working with Dianne and team, but the app / portal needs significant work! Even now it has another lender as my loan adviser when logging in. I can't get any details on the loan and I can't connect my account to my personal finance apps.
Swagteeka P. | August 2018
The team was professional and delivered on the product. We hit some snags along the way, but I feel like that was to be expected for such a complicated financial product and service with so many people working as a team to bring about a successful outcome. Ultimately the positive result is the main thing that matters. Thank you Dianne and Team!
Dan R. | July 2018
Dianne Crosby and team are amazing. They were instrumental in my home buying process. I highly recommend them!
Mark M. | July 2018
Dianne and the entire guaranteed rate team in Berkeley were fantastic. They took the time to understand the entire picture, and guide me through my first home purchase. Thank you for the hard work, I really appreciate it!
Kevin J. | July 2018
Dianne went out of her way to help me figure out a home loan option. She responded rapidly to email, even on weekends, and was able to provide me with a prequalification letter on a Sunday afternoon. She has an amazing team behind her (Shauna, Amy, Nasi, and Carmen) that helped me at various points in my home loan journey. They were all very patient with my questions and concerns. The process went smoothly despite the crazy amount of documentation required for mortgages these days.
Marian A. | June 2018
Dianne Crosby is outstanding! Thank you so much for everything your team has done for us!
Michael M. | June 2018
Dianne went out of her way to help me figure out a home loan option. She responded rapidly to email, even on weekends, and was able to provide me with a prequalification letter on a Sunday afternoon. She has an amazing team behind her (Shauna, Amy, Nasi, and Carmen) that helped me at various points in my home loan journey. They were all very patient with my questions and concerns. The process went smoothly despite the crazy amount of documentation required for mortgages these days.
Marian A. | June 2018
Dianne Crosby and her team were excellent. I am a very diligent shopper and knowing lending is a bit of a commodity, it made sense to have multiple conversation with different firms to find out who could provide the best overall experience when purchasing a home. I was pretty set on a path before talking with Dianne. Guaranteed Rate had been recommended to me by a few of my colleagues, but when I went online to see what I would quality for, I moved on because of the online questionnaire didn't have the loan that I thought I wanted. Fortunately for me, I had the opportunity to chat with Dianne from an introduction via email and from that moment I had to rethink my strategy. When you are buying a home you need everyone to be driving towards the same goal on the same outlined timeframe. Trust is key and communication has to be open otherwise you won't make your targets, especially when you are going to be aggressive on closing time frames. Dianne was very upfront both on her knowledge of what I would qualify for and outlining my options to make me look as appealing as possible to a seller. The team she works with, Shauna Cox, Carmen Rayo, and Nasi Sherman are wonderful.
Brad O. | May 2018
I have worked with Dianne on multiple loans and her team is always a rare combination of kind and motivated.
John P. | June 2018
We worked we other lenders in the past, but Guaranteed Rate is by far more enthusiastic staff, with a better process and the tools to get loans closed quickly.
Eric E. | May 2018
Dianne Crosby and her team were awesome!
Bukola A. - May | 2018
Dianne Crosby led our loan process with a team who was super on top of everything. S and I are a couple with lots of salary, and young credit. At the last second, our credit tanked because of a dumb mistake on our part. All our hopes of an easy loan process went out the window--I felt as though there was no chance our loan could go through. But here we are, two days after closing. It wasn't easy, but I don't think any other team would have stuck with us like this. We are more than pleased.
Gracie G. - MAY | 2018
The Crosby team makes the process of closing on a property deceivingly easy. As a first time home buyer, I am left with the impression that it's really simple to buy a home, and this is purely due to the team's hard work behind the scenes. I am tremendously grateful for the team walking me through each step and not only patiently, but also enthusiastically answering the bajillions of questions I had. Anyone can get the job itself done, but this team made it enjoyable. I hope to work with this exact team when I purchase another property.
Lorraine C. - May | 2018
Although the loan process is daunting (not because of GR), the GR team was helpful and responsive all of the way through. They were ready to fund on time so that we could close escrow quickly (21 days). Thank you!!
Michael B. - April | 2018
Dianne was great! She kept us positive and confident throughout our first home purchase. We feel very fortunate to have been referred to Dianne and her entire team. Each person on her team was excellent at communicating every detail to us and made sure our entire loan process was seamless from beginning to end. Thank you so much, Dianne, Nasi, Monika, Jennifer, Amy, and Holly! We are very happy home owners and proud to tell everyone we know how easy our first home buying experience went.
Jennifer S. - November | 2017
Dianne Crosby and her team are lovely to work with. They act quickly, and are very responsive via email. I found the online system easy to use to load documents, and the team double-checked to ensure the correct documents were loaded so as to avoid excessive delay. I will definitely recommend GR to a friend
Elizabeth S. - November | 2017
Thank you Dianne for everything you and your team has done for us. Everything went so smoothly and we can't thank you enough for making our dreams come true. We loved working with you and we can't wait to work with you and your team again.
Mike Y. and Iris W. - March | 2017
From our very first call, Dianne walked us through the process. She asked a lot of questions to get a clear sense of our financial picture, and let us know that she and her team would put together a loan package so complete that it would actually make our bid more competitive in the extremely difficult Bay Area market...and she was right! We entered a bid on the 7th and had the keys to our first home in hand 25 days later.
Dave and Sara W. - March | 2017
Dianne and her team were amazing. I was referred to Dianne by my mother when she told me what a great job Dianne did for her on her own home. From the day I met Dianne in person I knew I was in good hands. The rest of her team made the process extremely easy and were helpful when I had questions along the way. I would most definitely recommend to a friend!
Andrew D. - February | 2017
Dianne and her team were great! I spoke to Adam Hoganson and Jennifer Maloney several times throughout the process. They were all professional, helpful, positive and personal in handling my loan experience. It was much appreciated. Thank you!
Alexa K. - February | 2017
Dianne Crosby and her team worked hard to make this happen. I highly recommend Dianne to all friends and family.
Nazanin N.
Dianne and her team were lovely and very responsive. I thought they made it very easy.
Bruce M.
Dianne Crosby is amazing to work with. My second time using her, and she met my expectations again.
Jason I.
The process was not only quick and easy, it was precise. Each person on Dianne Crosby's team provided clear and concise instructions. Adam, and Jennifer made sure they had all the information, documents, and approvals required for underwriting. We were able to sign the final documents at home and everything was complete in about 30 days. A sincere thanks to everyone for an exceptional experience.
Scott A.
Our loan officer, Dianne Crosby, and her team were professional, friendly, and knowledgeable. The loan process was relatively stress free, and we felt that Dianne was able to take into account our financial situation and family needs when presenting loan options. The team was responsive by phone or email any time we reached out to them. Dianne worked well with our realtor to ensure that timelines were met.
Cari Y.
Dianne Crosby and team went above and beyond to make this happen for us. Awesome service and a show of DWIT (Do What It Takes).
Uri S.
We came to Guaranteed Rate because of Diane Crosby. We have worked with her in the past and were very satisfied with the loan we closed and the customer service we received. We had another great experience this round.
Matthew S.
All the staff are amazing. They made the process so simple and smooth.
Van H.
Dianne and her team were great. Everyone was very prompt and responsive. I know it was a great effort to get everything done on a tight deadline.
Shi K.
Our particular loan scenario was very complicated-- My father-in-law bought our house all cash in February, because our equity was tied up in another property. We sold the other property and paid him back half. He then deeded the property to us, and we had an unsecured note in place with him to be repaid once we got a loan. Little did we know, this approach set us up for some significant challenges getting our loan. 1) We were still within the 6 month seasoning period, so no cash out refis were allowed, 2) Our note with him was unsecured, which prevented us from being able to use the delayed financing approach, 3) To top it off, my fiance and I were getting married during the loan process, so we had to figure out how to apply. Dianne and her team were there start to finish to address every single challenge. Before finding Dianne and the Guaranteed Rate team, I had spent a month talking to mortgage brokers that either had no idea what the rules were for are particular situation, or told me what we were trying to do couldn't be done. Dianne and her team found a way and managed to get us locked in at a great rate. Couldn't be happier!
Mark K.
Dianne and her team were on the ball! On top of each step, and fast! I've already given her name out to two people!
Denise J.
Dianne was great in helping to get my loan process completed and approved from beginning to end. Krissy and Karen also were wonderful in helping me with my questions along the way. I would definitely recommend Guaranteed Rate to my friends.
Jennifer M.
The whole team did a fantastic job on my refinance. Rita especially went the extra mile to make sure the process went as smoothly as possible and she always responded promptly. I appreciated her hard work and positivity. I also really appreciated Adrian's assistance with recording the transfer deed. Thank you so much!!! I would highly recommend Guaranteed Rate, and have already recommended it to a friend.
Bangert G.
Knowledgeable, friendly, accessible people. A fine experience.
Stephen G.
Dianne Crosby and her team at Guaranteed Rate did an excellent job with getting my loan funded. Communicating with them was easy and any issues that arise was resolved in a prompt professional manner. Thank you Dianne for getting me my loan.
Eliezer B.
Not the easiest process to go through, but I felt like Team Dianne really helped me understand everything, and had my back throughout the whole experience. Thank you for your support!
Aaron H.
Dianne Crosby and her staff were completely professional, focused, attentive, proactive, and helpful throughout the entire refinancing process. They answered all of our questions promptly, and they were unfailingly polite and courteous. We will use them if we refinance again, and we'll most definitely recommend them to our friends.
Adrian E.
Dianne, Adam and their team were knowledgeable, efficient and always available to discuss questions or concerns regarding our loan process. We appreciate all their help in getting us into our new home. Thank you!
Sarah T.
Thank you for the extra effort in helping us close our home in such a short period! You all were fantastic. Couldn't be happier.
Jamie W.
This was the best experience I've had with refinancing my home and the fourth time I've done it!
Taylor S.
Dianne Crosby and her team were a delight to work with - great, courteous and prompt service!
Jallel H.
I continue to have peace of mind in my home, thx to you. Warmly,
Judith S.
You did a great job for us and we will definitely be coming back to you in the future. Cheers,
Sean P.
I first met Dianne some years ago when the housing market crashed and we were looking for advice on what to do with our mortgage. Dianne gave great advice, explaining the pros and cons of each course of action. Later, she re-connected with us when she moved over to Guaranteed Rate, just when we were looking to combine our first and second mortgages. She gives excellent customer service and the whole process was fairly painless. Guaranteed Rate sets up everything for you- the appraisal, the notaries, and all the paperwork can be done from home. How easy is that? I highly recommend Dianne!
S K. 2/23/2016
All Dianne, all the time. Worked with her several times now and she is consistent at being AMAZING! This woman is your "partner" in home financing. Dianne and her team are strategic, extremely knowledgeable, impeccable listeners & problem solvers, communicative, and great at setting expectations - because, her goal is to help you achieve yours, and she follows through - or she'll tell you upfront she can't. She is highly regarded by Real Estate Agents as well. A solid 10 if we had the option, I won't use anyone else.
Jennifer R. 2/14/2016
Dianne is a true professional. She was an incredible help to me in orienting me during my first home purchase and instrumental in closing my loan. My first meeting with Dianne was on a Sunday. She was direct and to the point. I've been in my home now for a couple weeks and I can't thank Dianne enough for her hard work. I would recommend Dianne to anyone who is looking for a Mortgage.
DKan83. 11/16/2015
Dianne is simply amazing. I contacted her on a Sunday afternoon, based on Yelp reviews, not expecting a response till Monday. I was in a bit of a panic since this was our first time buying property in the Bay Area (we are relocating from Chicago) and I could see that the market moves at the speed of light. Luckily, Dianne does too. Not only did she write back that afternoon but she also led me through the whole prequalification process that day and got me the preapproval letter I needed to make a competitive bid. I'm 100 percent sure that we got the best rate as well as the best service.
Karen T. 1/15/2016
Dianne and her team were super friendly, easy to work with and made the process simple and painless.
Caitlin B. - Oakland, CA | Jun 2022
Dianne was introduced to us by our realtor. She is professional, has a wealth of knowledge and experience in the industry and is a real pleasure to work with. Everyone on her staff went out of their way to make the process easy. I will use her again and have recommended her to others.
Ann S. 4/21/2015
(1) Transparency (2) Professional attitude (3) Ease of working (4) Timely response
Revathi M. - Oakland, CA | Jun 2022
Dianne made the intimidating process of getting a mortgage for a first-time buyer like my wife and I, as painless an experience as one could hope for. She and her staff were always very direct with what they needed and why they needed it and explained more when we had questions. As if that weren't enough, she also reached out to us about refinancing multiple times when the market dictated it and worked for us to get the best rates we could, putting our monthly payments at 10% less than those for our original mortgage. I would continue to recommend her to friends and acquaintances!
John P. 2/24/2015
This was our 2nd time working with you all. You all made the process super easy and kept us informed along the way.
Radawn A. - Oakland, CA | May 2022
We closed on time, and everyone from GR was helpful.
Gretchen P. - Oakland, CA | Jun 2022
We worked with Dianne for our refinance and had an excellent experience. Dianne and her team were very helpful, quick and easy to communicate with, and saved us a lot of money on our mortgage. There was a hiccup along the way that was my fault and Dianne and her team made it look easy to fix. I would definitely recommend Dianne and her team!
E and J. 12/25/2014
they were responsive and explained things clearly.
Brian L. - San Francisco, CA | May 2022
Everything part of the process was clear and fast. Someone on the team was always available to answer questions.
Jaclyn S. - Piedmont, CA | Jun 2022
Dianne Crosby is fierce. My wife and I contacted her to see what our options were for buying a house. Five months later, we were sitting in it. She tells you what information she needs at every step of the process. She is detail oriented and focuses your attention on all of the elements needed at present. She got us a great rate but even deeper than that, she gave us a realistic idea of what we could afford.Dianne acts fiercely on behalf of her clients and her co-workers are just as knowledgeable and focused as she is.
Dimitri M. 12/17/2014
Diane was very professional and straightforward, incredibly responsive and addressed our concerns promptly
Diana O. - Emeryville, CA | May 2022
The Guaranteed Rate team was a pleasure to work with. They were very responsive and helpful in navigating the loan process.
Sarah R. - Alameda, CA | Jun 2022
The team was very responsive and took the time to explain more technical concepts
Bowen Z. - San Francisco, CA | Jul 2022
Great customer service from beginning to end
Eric N. - Oakland, CA | Nov 2023
Dianne helped us get our mortgage when we bought our house in 2007. Since then we had contacted her about refinancing, but for various market reasons we could not. But Dianne kept us in mind and contacted us when things changed. From there we smoothly rolled to our refi. Dianne and her team did a great job of shepherding us through the process. Everything was done by phone and email and we ended up with a great deal.
Andrew S. 11/18/2014
The team worked well. Especially Anthony Noriega.
Paul B. - San Juan Bautista, CA | May 2022
Totally happy with the team who worked on my loan!
Kenneth M. - Walnut Creek, CA | Jun 2022
They were responsive and moved things along very quickly. Very customer-service oriented, and a pleasure to work wtih.
Jennifer R. - Albany, CA | Jul 2022
Dianne and her team are very professional and knowledgeable
Michael G. - Alameda, CA | Aug 2022
I has the privilege of working with a knowledgeable, helpful and friendly team.
Matthew E. - Oakland, CA | Sep 2022
Great service and very responsive. Great rate on my mortgage
Rodney B. - Woodside, CA | May 2023
We would recommend Dianne Crosby and Monika Hayes. They are amazing and lovely to work with on our loan.
Eva R. - Oakland, CA | Nov 2023
I have been working with Dianne and her team for over five years through multiple deals- selling, buying and through exchanges. During my first buy she was able to explain everything to me in a way that a first time home buyer could appreciate, especially with real estate being a little intimidating for the first timer. She always responds promptly and her reputation definitely comes into play when a seller has multiple offers to choose from. Having a pre-approval letter from Dianne shows the seller that you are for real and can come through on time with what is promised. Highly recommended!!
Jeremy R. 11/1/2014
Diane and her team worked with us for months. The team made the entire process easy, easier than rental applications! We were very happy with the team and would highly recommend them to our friends
Natalie B. - San Ramon, CA | May 2022
everything was amazing - the service, the communication, the rates - great experience
Jeffrey M. - Los Angeles, CA | Jun 2022
Print communication with a high level of professionalism.
Justin N. - Pleasant Hill, CA | Aug 2022
Speedy, detailed and professional communication
Liang-Tien H. - Albany, CA | Sep 2022
GR was organized, professional, and helpful.
David B. - Oakland, CA | Dec 2022
Great communication, attention, follow-up, flexibility, and forthrightness, as well as personal and professional engagement with our financial goals.
James C. - Kelseyville, CA | Jan 2023
Great team! Super fast and very informative. Only 1 piece of feedback: would have loved if all of the documentation needed had dates attached to them so that I would be able to prioritize and ensure that everything is delivered on time.
Jenny K. - San Francisco, CA | May 2023
We''ve had excellent communication and rapid and effective response from the team of professionals at Guaranteed Rate
Christopher T. - San Francisco, CA | Jul 2023
I am a long-time customer. Guaranteed rate and Dianne''s team always delivers.
Grace E. - Littleton, CO | Nov 2023
I very much appreciate everything Dianne and her team has done for us. We were purchasing a 2nd home in the bay area. Our complexity was that we are living in China and has to work through tough time zones. Our first lender completely dropped the ball and we had very little time to close the deal. Through all the challenges, Dianne and her team was able to help us meet the deadline and we were able to get the loan through (at a better rate!) within less than 2 weeks. Outstanding effort and I will be recommending anyone to Dianne and her team!
Dq L. 10/8/2014
Professionalism, knowledgeable, and very quick to respond to questions.
Jaimie S. - Pinole, CA | May 2022
Fantastic team with lots of local experience and clout. Handoff between members was seamless. Quick response times and great attitude
Arthur S. - Oakland, CA | Jun 2022
Application process was incredibly easy.
Rose S. - Keizer, OR | Jul 2022
Diane and Monika are personable, genuine, and comfortable to work with.
Christina G. - Oakland, CA | Aug 2022
The team was typically quite fast in answering all of my questions. They did a great job in walking me through the home mortgage process, and encouraging me through to the finish.
Jason C. - State College, PA | Sep 2022
Responsive to my requests and generally available quickly when I preferred to talk with someone on the phone.
Crystal S. - Truckee, CA | Oct 2022
Diane is always a pleasure to work with, her team is fast and professional, and I feel like everyone is on my side. Overall, a great lender, and a much better experience than I expect from any financial institution.
Alexander R. - San Leandro, CA | Dec 2022
Dianne and her team were a pleasure to work with. They were extremely quick to respond to our communications. They took time to help us when we had questions and made sure we fully understood every step of the process. Our escrow period went very smoothly with no problems. We closed in 15 days and now have our dream home!
James C. - Piedmont, CA | Jan 2023
Monika, Dianne, and the entire team were wonderful to work with.
Jared M. - Oakland, CA | Feb 2023
Repeat customer. Love you guys.
Grace E. - Piedmont, CA | Mar 2023
The team was quick, efficient and aided the closing of a very fast escrow.
Irene I. - Hayward, CA | Apr 2023
Dianne and the team were always available to take our call and answer any questions we asked.
Danielle C. - Oakland, CA | May 2023
I have worked with Dianne Cosby for several loans and she has been excellent. She listens to me and my requirements and finds me the best possible rate under the market condition.
Annapurna P. - Santa Cruz, CA | Jun 2023
I''ve referred clients to Guaranteed Rate before, specifically to Dianne Crosbyt
John B. - Daly City, CA | Jul 2023
The whole team did such an excellent job really sticking to our extremely fast closing period. I also just really appreciate it. Dianne lending her own personal experience when we were struggling to make a decision about our home.
Alia D. - Oakland, CA | Aug 2023
The follow up on the interest rate changes.
Milly T. - Belmont, CA | Nov 2023