What people are saying... What people are saying... Back to profile
The Dianne’s entire team did an outstanding job from beginning to end
Rick S. - Rockwall, TX | Sep 2021
They were very helpful throughout the entire process
Efrain D. - San Antonio, TX | Sep 2021
They are a good team with great customer satisfaction.
Abayomi A. - San Antonio, TX | Sep 2021
Guaranteed Rate and Dianne Steffey and her team were very easy to work with. They were friendly and responsive. Dianne spent the time to go over what everything meant and worked hard to get us pre-approved quickly.
Lisa P. - Waring, TX | Sep 2021
It was a very simple process and the people I worked with were responsive and helpful
Crystal M. - San Antonio, TX | Sep 2021
They worked with me diligently throughout the home purchase process. They treated me like a friend and were awesome!
Sean M. - Colorado Springs, CO | Aug 2021
As a first time home buyer I was clueless of the whole process. Diane was always a phone call away to answer my questions and made my experience a good one. I would definitely recommend Guarantee Tate to my family and friends!
Eva A. - San Antonio, TX | Aug 2021
Guaranteed Rate are the most efficient, honest and accurate group.
Olusola A. - Katy, TX | Aug 2021
Dianne and her team were amazing and deserve nothing less than a perfect rating!
Daniel T. - San Antonio, TX | Aug 2021
When other financing companies turned me down Dianne got me approved.
Kenneth T. - Plains, TX | Aug 2021
They did awesome, the whole team was very responsive and helped with any questions or concerns I had
Brandon G. - San Antonio, TX | Aug 2021
Because Dianne was awesome! Always willing to explain and answer our questions.
Christopher S. - Apo Ae, NY | Aug 2021
Everyone was friendly and communicated promptly
Serina P. - San Antonio, TX | Jul 2021
It was very painless and Dianne didn’t have to but she kept us in the loop with every step and and gave us her cell so we could contact her with any questions we had.
Bobby C. - San Antonio, TX | Jul 2021
Mrs Dianne was the most positive polite worker and went out of her way to help me and my family
Inez D. - San Antonio, TX | Jul 2021
Dianne and her team did a fantastic job. I have nothing but great things to say about them.
Alejandro P. - San Antonio, TX | Jul 2021
Because of the work put in by Dianne Steffey
Theresa T. - Adkins, TX | Jun 2021
Communication was awesome and they helped me every step of the way
Jerrit C. - San Antonio, TX | Jun 2021
Guaranteed Rate provided me with a knowledge base that I didn't have coming into this process. Every step was explained to me and my questions were answered promptly with the details I needed.
Alissa C. - San Antonio, TX | Jun 2021
Dianne, I just wanted to say thank you for helping us out and once again being a part of a positive step and change in our family's life. From the purchase of our home that brought our family together under the same roof for the first time, to now purchasing what is to hopefully be a permanent home for potentially generations to come we are thankful for your hard work and dedication. You have also introduced us to many members of your family and through them your family has worked to completely change the direction of our lives and grow them in a positive way. They have all been a great benefit to our lives and I will say that it appears the apple has not fallen far from the tree. Not only that, but you have personally increased my knowledge of financing and loans greatly. I always enjoy talking with you on the subject as I always learn a lot of information from you when we have spoken about financing and money in general. This has greatly increased my knowledge and given me the tools I need to navigate through our toughest financial challenges and has prepared not only me but my family for the future.
Alfred H. - San Antonio, TX | May 2021
The whole team was very attentive to our questions and needs.
Laura A. - San Antonio, TX | May 2021
Dianne is super-fantastic!
Jeremy D. - Celina, TX | May 2021
The whole process was easy and well explained. Everyone that helped us was very quick to respond and willing to take time to make sure we were comfortable with the process.
Matthew P. - San Antonio, TX | May 2021
Very helpful ! and very understanding !!
Maria S. - San Marcos, TX | May 2021
My lender Dianne Steffey was so kind and very easy to communicate with. Whether I sent her a text or an email she was always quick to respond. My loan was also clear to close earlier then then last minute which in my opinion means that she was on the ball and I love that!!!!!
Malissa P. - Rancho Santa Margarita, CA | Apr 2021
They were always professional and took the time to explain everything in detail.
Brandon K. - San Antonio, TX | Apr 2021
Dianne Steffey was great to work with.
Larry H. - Bandera, TX | Apr 2021
Dianne was excellent! She provided my family with the lowest interest rate VA loan!
Jason L. - Somerset, TX | Apr 2021
Very efficient and quick service, always available for questions if needed, honest and patient.
Joseph Avelino M. | Mar 2021
MRS. Ayala Steffey team was amazing, they are always on point.
Jesus R. | Mar 2021
Dianne and her team is AMAZING!!!
Shana A. | Mar 2021
Their team went above and beyond to help me. Always kept me inform on what was going on.
Daniel H. | Mar 2021
Diane and her team made the entire first time purchasing a home completely stress free, they were all extremely helpful and attentive.
Adela M. | Mar 2021
Because they were very helpful during the loan process. All the departments involved helps me a lot in trying to make sure the process went through successfully. They are always available to answer any of my questions irrespective of the time I called. They will be on the phone with me as well as email until am satisfied with my questions and enquiries. I will definitely recommend them to all my friends and family.
Mahmud Z. | Mar 2021
Their service was fantastic - I have never had a better mortgage experience!
Mark R. | Mar 2021
Pleased with the entire process
Ryan H. | Mar 2021
Very helpful in finding me a DPA program and coordinating with my realtor.
Samantha J. | Feb 2021
Great customer service. Dianne explained and answered all my questions and guided me along the process.
Randolph P. | Feb 2021
Everyone provided exceptional service. We know that whoever we refer to them we know they will not be able to be help them out, but, also, they will be taken care of in a exceptional, helpful and loving way.
Michael L. | Feb 2021
Despite the challenges that arose during the process of buying our home, Our lending officer Dianne Steffey and her team worked hard to get our deal done.
Jacqueline M. | Nov 2020
They had very good customer service
James M. | Dec 2020
Dianne and her staff were so efficient. Took the account personally and did every thing in their book working for me.
Arturo G. | Feb 2021
I already have recommended Guaranteed Rate to friends and family. The process was made very easy.
Salvador F. | Nov 2020
Great availability. Great patience. Listened to my fears, attempted to assuage them.
Michael C. | Dec 2020
Great customer service throughout the process
Stephanie M. | Sep 2020
I had no problems with what I had to do next and what paperwork I needed next, they were on top of things with friendly reminders.
David C. | Nov 2020
Professionalism, communication, promptness, and flexibility toward competition allowed for a seamless process.
ALEXANDER A. | Dec 2020
They were always available to answer any questions we had.
Eliseo M. | Aug 2020
Mrs Steffey and her team are knowledgeable and courteous professionals that Went above and beyond to get us approved... we appreciate that
Michael W. | Sep 2020
They were very fast and knowledgeable
Pearl M. | Nov 2020
Dianne was a great mortgage lender. She was very knowledgable and diligent in all of our needs. I would definitely recommend to anyone needing mortgage financing.
Kristofer T. | Dec 2020
I worked with Dianne Steffey and she was amazing.
Dina R. | Jan 2021
They were able to get us the loan we needed at a great rate in an extremely tight timeline, while two previous lenders let us down.
Wendy A. | Aug 2020
Wonderful service and ease of doing business
Xochilts S. | Sep 2020
They were willing to help me out and go beyond what I ever expected.
Emily C. | Nov 2020
Made obtaining ower mortgage easy and efficient.
Cresencio A. | Dec 2020
They work very hard for me
Joshua A. | Jan 2021
Your company has an awesome team-like atmosphere as seen through the connected approach. Every person I spoke with or emailed had that continuation type of care. Wherever one left off, the other picked up. I really like that continued care throughout this process!
Douglas H. | Aug 2020
The staff was awesome. I'm very thankful for the help in finding my home. The process was amazing.
Juanita T. | Sep 2020
Because of the level of knowledge, comfort, and reliability I received from the entire team.
Pavel V. | Oct 2020
Because they help us with all our questions and they were very patient with us
Alondra M. | Nov 2020
Dianne and her team were fantastic. On top of everything and saved me more money than expected.
Frank M. | Dec 2020
Every member of their staff was amazing to work with.
Cole W. | Jan 2021
They were very thorough and helpful with the process. They were also quick to respond anytime I had questions
Diego J. | Aug 2020
Dianne Steffey, Sean Steffey and Tyler Baem went above and beyond to getting me closed for my home.
James H. | Sep 2020
Making dreams of homeownership a reality.
Kehinde O. | Nov 2020
Diane is the best at what she does! We always have and will recommend her, she has done the best job of anyone else that we have found in our extensive travels.
Justin R. | Dec 2020
Our loan officer Dianne Steffey was a pleasure to work with. She took care of all details and made our experience better than any other officer we''d work with.
Maria S. | Jan 2021
I am so overwhelmed with happiness from the approval of my home loan!!! Dianne and her team have not only shown so much expertise in their approach to getting me approved in my loan but also have gone above and beyond to show me that they truly care. I can honestly see this perfectly in the way they have walked me through this challenging process and took their time and effort in explaining things when there was an obstacle encountered and just working day and night to do whenever it took to overcome that obstacle without letting up. I will forever be grateful to their work every time that I enter my beautiful, new home!!!! Thank you All from the bottom of my heart!!!
Easiness and responsiveness from team
Frank M. | Aug 2020
They made the mortgage process easy
Rebecca B. | Sep 2020
Dianne and her team made what me and husband seemed impossible possible! They were there every step of the way to buying our first home! I can’t express enough how please I am with them.
Priscilla F. | Oct 2020
Dianne was FABULOUS in being available to us at all times!
Michael R. | Nov 2020
Dianne went above and beyond for our family to be in our home for Christmas, we appreciate it so much!
Benjamin B. | Jan 2021
They were amazing. It was all a team effort. It was my first time making a home purchase, but I have been partially involved in the Real Estate procedures in the past. Everything went smoothly and if we encounter an obstacle the team always to overcome that obstacle. Great Job Guys and Thank you for helping us veterans!
Rony C. | Jul 2020
Customer services were outstanding
Jerry M. | Jul 2020
Excellent professional quality service from start to close and after!
Carol B. | Jul 2020
Absolutely loved Diane and the rest of the team
Maria P. | Jul 2020
Dianne steffy was very knowledgeable and made the whole Process extremely easy for us
Terrance W. | Jun 2020
Because although we were in the middle of a pandemic, Dianne and her team went above and beyond to make this loan happen so I could buy my first home. Beyond grateful for their hard work !
Ruth G. | Jun 2020
Dianne my loan officer did everything to get me into my house that other loan officers couldn’t!
Maria C. | Jun 2020
Dianne was able to help us when another company couldn’t! We were able to get our home even during a pandemic.
Michael P. | Apr 2020
Fast service. Friendly and professional with all our needs thru every step.
Terry U. | Apr 2020
Because Dianne Steffey was awesome in supporting our loan needs. As a disabled veteran Dianne knew exactly what was needed for our loan.
Michael T. | Apr 2020
Great staff easy to work with
Norberto G. | Apr 2020
Good service to client attention
Ernesto D. | Apr 2020
Excellent communication and customer service
Joseph D. | Apr 2020
Because they did a good job
Kevin M. | Mar 2020
Diane Steffey and her team were execellent!
Keron L. | Mar 2020
My experience with them was awesome !! No complaints
Angel G. | Mar 2020
It was a rocky experience but the staff is what made the difference.
Raymond Z. | Mar 2020
They're a super efficient team with all workers doing work diligently and with a smile at any time of the day or night.
David O. | Feb 2020
Very easy to work with, fast and friendly
Jayson C. | Feb 2020
Their service was exceptional!
Chanel F. | Feb 2020
Dianne and her team made the process painless and quick. Love it.
Daniel M. | Jan 2020
I give that rating because they made something that seemed so impossible possible
Rebecca B. | Dec 2019
Dianna Steffey and her team exceed expectations of service.
Robert L. | Jan 2020
Dianne was fantastic and worked relentlessly on our loan
Jeremy D. | Dec 2019
This was my first experience buying a house and Guaranteed Rate made everything easy. They explained the process to me every step of the way and were always available to answer my many questions. I couldn't have asked for a better group of people to assist me in my first ever home buying experience.
Deborah A. | Nov 2019
They were very helpful and quick
Danisika Y. | Dec 2019
This was my first experience buying a house and Guaranteed Rate made everything easy. They explained the process to me every step of the way and were always available to answer my many questions. I couldn't have asked for a better group of people to assist me in my first ever home buying
Deborah J. | Nov 2019
Easy to deal with and great communication throught the process.
Kenneth A. | Oct 2019
They're friendly and on top of things and were able to answer any questions that I had
Christopher C. | Oct 2019
They help me with everything I needed and didn't understand
Veronica A. | Oct 2019
I love their commitment to helping customers achieving their dreams.
Ronke O. | Aug 2019
Dianne and her team did a great job of keeping us informed of where we stood in the home buying process. The option to sign a lot of the closing documents on line was also very convenient and lessened the amount of documents we had to sign at the title company.
Roberto R. | Aug 2019