What people are saying... What people are saying... Back to profile
Drexel was professional and understanding during the whole process
Carol W. - Granite City, IL | May 2021
They were always there to help and explain things to me.
Mackenzie M. - Springfield, MO | May 2021
As a first time buyer, the Guaranteed Rate team made the process easy to do AND understand! They communicated with me each step of the process and was always a phone call away if I needed anything.
Chloe S. - Springfield, MO | May 2021
Our realtor suggested with high praise
Joe Y. - West Plains, MO | Apr 2021
They're phenomenal to work with!
Katheryne H. - Monett, MO | May 2021
Excellent customer service. Drexel Swanson and the entire team were excellent and accommodating due to my special circumstances
Cindy R. | Mar 2021
Drexel Swanson has worked with me on a few refinances before. His dedication to the customer, is unparalleled to anything I have ever experienced. He eats, breaths, and sleeps customer satisfaction. When doing this refinance with my wife and I, Mr. Swanson worked with us every step of the way, we never once felt that we were doing this alone. He treated my wife as she was an equal as we refinanced. he included her in every discussion. He treats all individuals the same, no matter who they are. He takes a call from a customer, and returns their calls. He even went beyond, doing a 3 way call with my past mortgage lender, telling them exactly what I needed from them, not because he had to, but because they did not understand the VA process for refinancing a loan. You truly do not understand just how much of an exceptional and valuable asset he is to the company. On my next deployment I can only hope that I am blessed with individuals with his type of dedication to accomplishment of a mission. In my world he would be treated like GOLD!
Danny H. - Monett, MO | Apr 2021
Very good experience, Drexel was very easy to work with.
Nathan T. | Mar 2021
Easy process. Great communication.
Esther S. | Mar 2021
Mainly because of the level of communication I received. All questions were answered promptly and thoroughly. Everything I needed to complete for the refinance was clearly communicated and easy to provide and respond to. The use of TransferSafe was very helpful. All parties involved seemed to be communicating details efficiently amongst themselves. This all allowed the process to go extremely smooth.
Jacob L. | Feb 2021
Great service, easy to follow explanations
Jeremy S. | Feb 2021
Drexel is so helpful and kind! He always answers emails right away which is so reassuring.
Rachel M. | Feb 2021
Drexel Swanson is the best! He provides exceptional customer service and walks you through each step of the process.
Bret N. | Jan 2021
Drexel and his team did a great job.
Michael B. | Feb 2021
So helpful, easy and friendly
James G. | Dec 2020
I had the best experience, with everything going on and all the hiccups, everything still went incredibly smooth.
Page S. | Jan 2021
Friendly and knowledgeable people
Steve M. | Nov 2020
Very helpful. Help buying home process way less stressful. Drexel Swanson really went out of his way to help first home buyers like us. Thank you!
Chanya T. | Dec 2020
Drexel and the team made it a smooth process.
Josie F. | Jan 2021
Second time I have used them and it was a great experience.
Marc V. | Nov 2020
The whole team was on top of everything we needed to do to get our new house! Drexel was amazing....anticipated all our needs and concerns and went above and beyond to help us!!!!
Jason E. | Jan 2021
Drexel was amazing and provided over the top care.
Tasha D. | Sep 2020
Drexel reached out to me because he could lower my rate and benefit our family . I appreciated the extra effort that took.
Michael S. | Nov 2020
Everything went smooth and no issues.
Brian M. | Dec 2020
Drexel is always easy to work with
Jeffery E. | Jan 2021
Drexel Swanson and his extremely diligent team were on the ball from minute one to closing the deal.
Thomas K. | Sep 2020
Drexel Swanson was fantastic to work with.
Michael L. | Oct 2020
Made my loan process smooth and easy
David H. | Dec 2020
Excellent customer service
Bonnie J. | Jan 2021
They were very easy to work with
Sarah K. | Sep 2020
You made it very easy, instructions were clear and everything went very smoothly. I had confidence in those who were helping me.
Catherine G. | Oct 2020
Very easy to work with and very helpful.
Joshua J. | Nov 2020
Very easy process and they keep you informed on every step to complete the loan
Philip P. | Dec 2020
Guaranteed Rate made my refinancing process as smooth as butter! Drexel is a top notch guy and amazing at what he does! I got the best rate locked in!
Toni M. | Jan 2021
It was the an easy refinance, no troubles.
Curtis W. | Jul 2020
Drexel was so helpful and did things quickly. I really appreciated his patience with all my questions and walking me through my options.
Mercedes W. | Jun 2020
Drexel and his team made the entire process seamless. They kept us informed every step of the way! Bravo!!
Shanna D. | Mar 2020
They were prompt from start to finish
Amir S. | Mar 2020
Drexal Swanson and the people at Guaranteed Rate were as interested and helpful in getting me so successfully through the purchase and closing as though they were family or friends! Without theatclose attention and thoroughness they provided I would have been lost in the process. Thank you, Drexel and ALL of you at Guaranteed Rate so very, very much! Rose Faith McCamon
Rose M. | Feb 2020