What people are saying... What people are saying... Back to profile
Very helpful and resourceful
Kendra M. - Chicago, IL | Apr 2022
There was consistent communication. They made sure I stayed on schedule when it came to deadlines. Eddie was very knowledgeable and patient with all of my questions. They made the process much easier than I expected.
Jazzma P. - Chicago, IL | Apr 2022
The process was extremely easy. I felt informed at each step and they worked with me to make sure I could get the loan I needed.
Maegen M. - Chicago, IL | Apr 2022
They made the whole process very easy.
Jetarin S. - Chicago, IL | Apr 2022
Very easy to work with. Great communication.
Douglas J. - Chicago, IL | Apr 2022
Eddie was so wonderful and responsive when it came to all the ins and outs of our loan.
Amber L. - Chicago, IL | Apr 2022
From start to finish, the communication is up front and up to date. Every team member plays their part in the loan process and does so efficiently and professionally.
Kenneth K. - Burbank, IL | Mar 2022
Process went fairly smooth overall. We had a small hiccup at the end but the team did get it taken care of quickly.
Michael T. - Chicago, IL | Mar 2022
Excellent team service.. Eddie Cisneros is top notch professionalism and personally cares about his clients.. Eddie and his team expedited the mortgage promptly and efficiently! Highly recommend!!
Janis P. - Glenview, IL | Mar 2022
Because they were very upfront and transparent. I appreciated the entire team ! Helped me get preapproved easily and was awesome with finding my home!
Betty W. - Chicago, IL | Feb 2022
Very thorough, quick, felt my loan was truly in the best hands
Stacy B. - Huntley, IL | Feb 2022
Eddie Cisneros and team are super amazing.
Katia C. - Downers Grove, IL | Jan 2022
Good people who are ready and willing to help. Made the process much easier.
Joseph B. - Chicago, IL | Jan 2022
Response back to calls, texts, and emails were quick and in a timely manner which was very much appreciated.
Virginia R. - Chicago, IL | Jan 2022
Fast, clear communication this time from the loan processor - very different than our original mortgage. Eddie Cisneros was a great partner again, much as he was on the original.
Christopher N. - Glenview, IL | Dec 2021
Eddie and his team are the best
Nicole C. - Chicago, IL | Dec 2021
Our Sales assistant Gary Hale understood our time crunch, and he went the extra mile to make it all happen.
Christopher N. - Surprise, AZ | Dec 2021
Eddie was so helpful, made everything incredibly easy to understand and was always available to answer my phone calls or emails.
Alexandra L. - Chicago, IL | Dec 2021
Eddie was attentive but not overbearing, rates are competitive, and everyone took the time to make sure I understood what was happening throughout the process.
William M. - Chicago, IL | Dec 2021
Eddie is a professional through and through. Always a pleasure working with him
Bradley W. - Chicago, IL | Dec 2021
Eddie was fantastic from start to finish! He was reliable, communicative, and proactive.
Elise B. - Chicago, IL | Dec 2021
Excellent communication and customer service.
Michael S. - Chicago, IL | Dec 2021
Because everything was fast and friendly
Abraham N. - Chicago, IL | Nov 2021
Eddie and team were wonderful to work with.
Stephen K. - Chicago, IL | Nov 2021
All my needs were fulfilled as flawlessly and simply as possible. Everything went as smooth as possible
Erik B. - Lake Zurich, IL | Nov 2021
They did exactly what they said they would do.
Kevin L. - Chicago, IL | Dec 2021
Great service, gave explanations for everything, knowledgeable of the local market, Never felt rushed off the phone. There was a discrepancy in tax figures however, they made up for it in speed of response, giving a credit toward closing, speed of switching loan types. 100% would use again.
Michael T. - Grayslake, IL | Nov 2021
Excellent Service and communication
Devon C. - Chicago, IL | Nov 2021
Eddie and his team were amazing all the way through the entire process.
Dylan A. - Chicago, IL | Nov 2021
Eddie Cisneros & his entire team, from the start of loan application, to securing home insurance, to just being there, made what is normally a stressful scary process seem smooth and understandable.
Nashan W. - Chicago, IL | Nov 2021
Easy to work with, great team.
Reo K. - Chicago, IL | Nov 2021
Everyone involved was very helpful and responsive when I had questions or concerns, and they were fast and efficient with their communication.
Peter H. - Chicago, IL | Nov 2021
Outstanding customer service. So easy, no complications, and fast. Totally exceeded my expectations.
John M. - Homer Glen, IL | Oct 2021
Because working with Eddie and his team was great and they helped me at every step of the way.
Justin W. - Evergreen Park, IL | Nov 2021
Responsive, organized, communicated effectively and professionally.
Michelle J. - Chicago, IL | Oct 2021
Outstanding customer service ! Eddie Cisneros and his team are the best ! Professional yet caring. He guided me through the entire process, step by step and was always readily available for questions or concerns by email, text or phone. Even responding in the evening and weekend ! He definitely went above and beyond! He made a very stressful time easy for me with his guidance and support. I couldn’t have done it without him ! Thanks and kudos to Eddie!
Tina W. - Palatine, IL | Sep 2021
The entire team was helpful throughout the entire process
Bobby T. - Chicago, IL | Sep 2021
Eddie Cisneros and his team made the process effortless and I appreciated the updates.
Monica T. - Chicago, IL | Sep 2021
Completely satisfied with the loan process
Sandeep J. - Oak Park, IL | Sep 2021
Extremely quick and painless process, couldn’t have been happier!
John M. - Brookfield, IL | Sep 2021
Tons of educational resources, including email newsletters and our loan officer being pen to answering questions on every step.
Van N. - Chicago, IL | Sep 2021
Eddie Cisneros worked fast, provided thorough feedback, and was personable throughout the process. The interest rate was low, which made me happy.
Russell N. - La Grange, IL | Sep 2021
Eddie Cisneros and his team were a pleasure to work with.
William B. - Hinsdale, IL | Sep 2021
Eddie Cisneros and his team were very helpful in explaining the process, and helped answer many questions.
Alberto F. - Chicago, IL | Aug 2021
Eddie and team did an amazing job
Gregory A. - Bartlett, IL | Aug 2021
because Eddie Cisneros is a great guy.
David S. - Chicago, IL | Aug 2021
Eddie Cisneros and team were fantastic to deal with.
Gerald W. - Orland Park, IL | Jul 2021
The absolute best service. The team and process was fast efficient and friendly
Jennifer J. - Chicago, IL | Jul 2021
I am satisfied with the process.
Jean A. - Chicago, IL | Jul 2021
The team did their best to get to closing table.
Marlene R. - Chicago, IL | Jul 2021
The process was efficient and communication was world class. I was kept abreast of all updates, changes and progress in a timely manner which I really appreciated.
Zena D. - Plainfield, NJ | Jul 2021
The entire team worked very closely with me throughout every step of the process.
Quinn M. - Evanston, IL | Jul 2021
Exceptional team, great client service.
Elisa M. - Chicago, IL | Jun 2021
Working with Eddie was great! Everything went incredibly smoothly until the end but it was not GR's fault at all.
Francisco V. - Chicago, IL | Jun 2021
Guaranteed Rate was recommended to me, and the process was efficient with excellent communication throughout.
Lynn C. - Evanston, IL | Jun 2021
Eddie and his team guided us through every step of the process. As first-time home buyers, we didn't have to worry about what came next.
Nora E. - Chicago, IL | Jun 2021
The process was detailed, quit and satisfactory.
Sheila L. - Crestwood, IL | Jun 2021
Eddie and his team at Guaranteed Rate did phenomenal work in a very short amount of time to help us secure our mortgage
Matthew L. - Chicago, IL | Jun 2021
The GR team is always on top of everything that needs to be done to make a smooth experience. The team is very responsive, helpful and friendly.
Niel P. - Chicago, IL | May 2021
Eddie and team were extremely helpful; they moved fast and were flexible and responsive.
Hector A. - Glenview, IL | Apr 2021
Great customer service and very friendly. Eddie Cisneros ensured I was informed every step of the way. He’s Awesome!
Loreli B. - Lansing, IL | Apr 2021
Great customer service and really knowledgeable
Alvin E. | Mar 2021
Eddie Cisneros helped me all along the way of the process, always taking the time to explain every little detail and working with me to ensure we were able to surf through this. He was always extremely helpful and worked with and for us as a friend.
Manuel A. - Chicago, IL | Apr 2021
Eddie Cisneros was great to work with as our main contact. Could be smoother handoffs when other teams are engaged though, even if they just introduce themselves before requesting items from us.
Robert B. | Mar 2021
Excellent service and communication
Scott G. | Mar 2021
Responsive service and good interest rates
David W. | Feb 2021
Relatively painless application process
Richard C. | Feb 2021
Easy process and pleasant customer service.
Edward D. | Nov 2020
Eddie Cisneros takes the ball and runs with it.
Edmund M. | Feb 2021
Fast, easy, helpful people
Deborah N. | Nov 2020
Eddie and his team were Awesome! Extremely fast in reponse time, I wanted to close earlier than asked and they made it happen without any delay.
Nader Z. | Dec 2020
Efficient, easy to work with.
Jacob S. | Jan 2021
Kind and patient team of professionals.
Marquitta D. | Oct 2020
Because Eddie and his team did a wonderful job. A++!
Christopher S. | Nov 2020
Eddie Cisneros was very supportive throughout this process.
LaShawndra P. | Dec 2020
Fast and straightforward experience. Eddie is our go to guy when it comes to mortgages now and in the future
Mark C. | Jan 2021
The process was smooth and Eddie Cisneros was awesome.
Roy K. | Sep 2020
Great rate and great service and easy process
Benjamin R. | Oct 2020
Because they made it as easy as possible
Gloria A. | Dec 2020
Eddie''s team was very efficient
Olivia S. | Jan 2021
Great customer service, good communication very professional
Jose P. | Jul 2020
Overall we had a great experience with Eddie and his team!
Scott F. | Sep 2020
Had good communication with Eddie Ciseneros are mortgage lender
Angelo V. | Nov 2020
Because it's so convenient and easy to work with them.
Manuel H. | Dec 2020
Couldn''t have asked for better customer service in both of my experiences.
Lorraine W. | Jan 2021
always accessible, return calls quickly, helpful with using computer
Patricia F. | Jul 2020
No complaints- it was a great experience.
Holly M. | Jul 2020
Eddie and his team did a fantastic job securing me a great rate, answering any questions, and helping with anything I needed along the way.
Rachel C. | Jun 2020
Eddie the loan officer and his team were very nice and helpful.
Farah S. | Jun 2020
Eddie and team were very easy to work with and got us to close fast and on time.
Mark C. | Jun 2020
My experience was flawless and simple. As easy as stress free as it could be. Substantially better then any other mortgage experience I've had
Erik B. | Jun 2020
The staff was very proactive and very attentive to my refinancing process.
Lilronald B. | May 2020
Eddie Cisneros and his team very professional and supportive
Rafael L. | May 2020
Wonderful experience. There were pain points during the buying process that Guaranteed Rate helped to alleviate.
John S. | Apr 2020
Because I notice how everyone works as a team and keeps the b-ball rolling together.
Victor C. | Apr 2020
I thought it would be very complicated process, but they made it easy to me to complete the process.
Kumpol R. | Mar 2020
Eddie and his team were unbelievably responsive, kind and supportive!
Danielle N. | Mar 2020
They were able to get me the clear to close in less than a month
Laura A. | Mar 2020
Eddie and his team were very responsive and helpful throughout the entire process.
Michael F. | Mar 2020
Eddie Cisneros was amazing!!
Brian L. | Mar 2020
Eddie and team were knowledgable, quick to respond and help to answer any questions.
Niel P. | Mar 2020
Everyone was open, honest with me and very attentive to my needs.
Mekia P. | Mar 2020
Eddie Cisneros was FANTASTIC to work with. He made a not see easy process very easy!
Sara B. | Feb 2020
Professional service. Quick replies to my inquiries.
Alberto F. | Dec 2019
The responsiveness of the team working at Guaranteed Rate and their worth ethic is truly admirable. Eddie works 24/7 and truly cares about the work that he does.
Brianna J. | Dec 2019
The staff went above and beyond to make sure I was comfortable with the loan process and all of the fees.
Juan A. | Nov 2019
Guaranteed Rate did a fine job.
Erik R. | Dec 2019
Very professional and quick servicing by Eddie and team
Bradley W. | Dec 2019
The responsiveness of the team working at Guaranteed Rate and their worth ethic is truly admirable. Eddie works 24/7 and truly cares about the work that he does.
Brianna J. | Dec 2019
The staff went above and beyond to make sure I was comfortable with the loan process and all of the fees.
Juan A. | Nov 2019
Some information was not provided making the closer go above and beyond her responsibilities to close on the date.
Alma G. | Oct 2019
This process was easy and simple.
Casey R. | Oct 2019
The service provided by Eddie and his team was beyond amazing. They made sure I had everything ready on time and they answered all my questions on a timely manner.
Alexandra A. | Sep 2019
Eddie and his team are great to work with! Made it easy and the process faster than expected!
Eric D. | Sept. 2019
Eddie is PHENOMENAL!!! The most impressive thing about him is that not only was he proactive in keeping me up to speed on my loan progress but whenever I called him he answered like 90% of the time and the other 10% of the time he got back to me within 15 minutes. Nowadays service is not what it used to be in most company's but I'm very happy to see that Eddie is not only holding up traditional standards but actually raising the bar. I will definitely do every loan with him going forward.
Victor C. | Aug 2019
Eddie Cisneros was AWESOME! He was very informative and thorough. Eddie made sure I understood every step to the home buying process and that I was comfortable with my decision. I never met Eddie but he was so easy to reach and talk too that he felt like family. I asked lots of questions and expressed my concerns. Eddie stayed reachable and patient. He made the home buying experience stress free and worry free during a time when I needed that the most. Kudos to Eddie! Thanks so much.
Shawanda R. | August 2019
Eddie was on top of everything no matter when I needed it. He made sure everything was in when needed and followed up personally if there were any issues. I have already recommend him to 3 friends.
Ryan U. | June 2019
The team at Guaranteed Rate was very helpful. They stepped in at the last minute when another loan company wasn't able to complete the deal. They were flexible in working with our situation throughout a refinance and doing whatever was necessary to see it through. Thanks Guys!
Erik R. | May 2019
As a first time home owner. Eddie Cisnero and his whole team made this process as seamless as possible for me and my wife...Eddie and his team went above and beyond to make sure I had a peace of mind... I will not hesitate to recommend him and his team to family and friends that maybe looking to purchase!!!!
Lilronald B. | April 2019
Great rates and great service with Eddie!
Farah S. | April 2019
Ed Cisneros, my broker/agent with Guaranteed Rate was excellent! He made sure everything was done with little issue and made my life easy in the process.
Isaure Y. | March 2019
Eddie and his team did an outstanding Job. Great communication and willingness to make it all work! Thanks!
Robert H. | February 2019
Eddie Cisneros did a great job. He is very professional and responsive. Thank you, Eddie!
Karolina B. | March 2019
Thank you for helping us getting the loan for our first home, it was very nice to work with Guaranteed Rate team, and I would definitely recommend my friends to use Guaranteed Rate for their purchase the home.
Kritchanapong T. | December 2018
I am Cecilia Maxie the extremist I had with Eddie he's extremely knowledgeable of his figures he understand the process of how long goes he understand everything about what a home buyer should know on every level I would definitely use him again or recommend any of my friends with him he is very knowledgeable of what he does professionally excellent personality.
Cecilia M. | December 2018
This is our first home purchase, and the entire process was very stressful and intimidating, but I can honestly say that Eddie Cisneros and his team were very patient, helpful and encouraging throughout the entire process. I am thankful that we made the decision to call Eddie, he was referred to us by trusted friends.
Katina M. | December 2018
Eddie Cisneros was absolutely great; he kept us updated through the entire process. We will absolutely recommend him and Guaranteed Rate to anyone we know that is shopping for a new home.
Robert C. | October 2018
Not only was the Guaranteed Rate team very helpful in helping us find a loan, but they helped us close our loan within 30 days. Everyone from our loan officer to our loan coordinator and back office did a great job. A+
Olivia S. | October 2018
Eddie was great! He really helped me to stay on task pushing forward each day until we made it to closing.
Lilly H. - October | 2018
Eddie and whole team were very helpful! My brother used Eddie also and extremely happy with service. Letting all my family and friends how great of a job Eddie did.
Farah S. - September | 2018
Loan officer was awesome.
Eldridge B. | September 2018
It was a great experience and the people i worked with to get was great they were very flexible when it came to my needs.
Lemine D. | August 2018
We had been looking at either doing a refi and upgrading our current home or buying new for over three years. Eddie Cisneros was there all the way and patient as ever with all the flip flopping on our decision. Knowing that our timeline would be tight, Eddie assured us that whatever our decision, they would have us covered. We finally found our dream home and it was very apparent this one would move fast with multiple offers. We made an offer on Friday 7/21, contract accepted and signed 7/22 and closed on our house on 8/17!!! REALLY??? A huge thanks to Eddie and his team, Liz Stranger, Deanne Liaros, & Christen Caliendo for making this happen so fast.
Bryan S. | August 2018
Eddie Cisneros and his team are great. Eddie is professional, honest, and quick. I will recommend Eddie and Guaranteed Rate Looking forward to work with Eddie and Guaranteed Rate again.
Luis D. | September 2018
From start to finish my agent and his team game a piece of mind! Which was very vital to me.
Lilronald B. | August 2018
My brother introduced me to Eddie Cisnaros. Not only did Eddie point out the high rates and fees I was going to pay he got me the best rate available with no out of pocket fees. I know alone Guaranteed Rate is a good company but it people like Eddie that make it GREAT!
Steven S. | July 2018
Eddie was on top of everything and made sure the process went quickly and smoothly. Kept in contact through the whole process and delivered great customer service.
Jamie T. | July 2018
Eddie made the process go smoothly and in an expedited manner.
Eric L. | June 2018
Great experience
Kevin D. - June | 2018
Eddie was every helpful and make the process very easy! I would recommend him and Guaranteed Rate to anyone!
Kevin D. | June 2018
It was an absolute pleasure to work with Eddie Cisneros. He worked very hard to ensure our refinance was completed timely. He is an expert in the industry and it was evident throughout the process. He makes himself available 24/7 for questions and truly wants his clients to be happy and meet their lending needs. I look forward to working with Eddie and Guaranteed Rate for future needs and plan to refer him to others. I also liked the document storage tool used for this process. I found it very easy to use and made the process much smoother than experiences with other institutions.
Jeannette E. | April 2018
Eddie Cisneros was fantastic to work with! He truly cares about his Clients and goes above an beyond to help meet their needs. He makes himself available 24/7 to ensure all of my questions were answered timely. He also worked very hard with the team in order to meet our loan approval and closing deadlines. He is an expert in the industry and it was evident throughout the process. He exhibits a high level of professionalism, integrity and truly wants his Clients to be happy. I look forward to recommending Eddie and Guaranteed Rate to others looking for a mortgage and hope to have the opportunity to work with him again in the future!
Jeannette E. | April 2018
Eddie was patient with our wavering thought process on which loan option to pursue. He shared the pros and cons of various scenarios, and was able to stay on top of us through considerate persistence - which is a fine balance to manage. In the end, we were very satisfied with what Eddie had to offer insofar as rate and payment options. The rest of the loan team for the closing process did a great job. Everyone seemed very connected. Great job G-RATE!
Kurt R. - May | 2018
Eddie Cisneros was recommended to me by a good friend and I would definitely recommend him to any friend or family member looking for a mortgage. Eddie was extremely easy to communicate with— our first conversation was while he was on vacation out of the country. He was incredibly responsive and kept me and the attorneys in the loop every step of the way. He was also just very pleasant to work with and I appreciated his “we’ll get it done” attitude. I was working with Wells (who my previous mortgage was with) but I eventually looked elsewhere because they made us feel pretty crappy about having limited credit history and therefore having scores below their desired 740 credit score. Eddie made us feel excited about moving which is how it should be. Thanks to Eddie!
Christine A. - May | 2018
Guaranteed Rate not only helped me get a loan, but now earned my business for life. As a few here and there I plan on buying more home soon enough and Eddie for sure will be taking care of me. Don't loose him as he is a very valuable asset and took care of everything while I sat nervously about my loan. He told me to rest assure as I was bugging him everyday, but he was calm and respectful to tell me the things I needed to hear. Great job guys and Mr. Eddie very much appreciate everything you did. Thanks again and look forward to working with you in the future.
Kevin V. - May | 2017
Eddie Cisneros was amazing and went above and beyond to ensure that our funding came through.
Navtej S. - July | 2017
Guaranteed Rate has shown premium professionalism and elite customer service through the entire process of my home purchase. I have and will continue to recommend Guaranteed Rate to friends and family and those who are looking for quality service at an affordable price.
William B. - December | 2017
Yes!! Always so helpful and kind. I appreciate everyone who helped my boyfriend and I getting this wonderful home we can now call our HOME SWEET HOME! Thank You Everyone at Guaranteed Rate!
Melissa M. - 5/13/16
They are professional and I appreciated the online portal for uploading documents.
Jill A. - Rogue River, OR | May 2022
Guaranteed Rate did a great job helping me through my first home buying purchase. It was a challenging situation, but not because of the service provided by Guaranteed Rate. They talked me through everything, multiple times if needed, and their staff was very prompt in communication when needed. Thank you again for your assistance and guidance through this process.
Joshua A - St Charles, IL | Feb. 2016
Eddie and his team definitely made me feel 100% supported every single step of the way throughout my funding process. If ever there was something I wasn’t quite understanding it was explained thoroughly and patiently until I completely grasped the idea and was comfortable to move forward. I never felt rushed or unheard NOT ONCE. That is huge for me as this was my first experience dealing with business of this magnitude. Communication was always 100% transparent and constant as I had MANY questions along the way. Eddie and his team are INCREDIBLY attentive and responsive. The state of the art technology his team possesses through their E-portal made uploading necessary documents and viewing/signing off on others incredibly easy not to mention organized! I’m on the go most of the time and I was able to complete the majority of this entire process via my IPhone and never felt like I was missing info or having difficulty with the software/security. Trouble shooting my obstacles was swift and inspiringly creative as he and his team are absolute EXPERTS! I could not be more impressed with the outcome of my deal and could not stress to people enough.. if you are looking for financing, you have to experience it with this team!!! 10/10 stars 100% would recommend to anyone I know/speak to.
Benjamin G. - Chicago, IL | May 2022