TestimonialsCustomer testimonials Back to profile
As a first time home owner. Eddie Cisnero and his whole team made this process as seamless as possible for me and my wife...Eddie and his team went above and beyond to make sure I had a peace of mind... I will not hesitate to recommend him and his team to family and friends that maybe looking to purchase!!!!
Lilronald B. | April 2019
Great rates and great service with Eddie!
Farah S. | April 2019
Ed Cisneros, my broker/agent with Guaranteed Rate was excellent! He made sure everything was done with little issue and made my life easy in the process.
Isaure Y. | March 2019
Eddie and his team did an outstanding Job. Great communication and willingness to make it all work! Thanks!
Robert H. | February 2019
Eddie Cisneros did a great job. He is very professional and responsive. Thank you, Eddie!
Karolina B. | March 2019
Thank you for helping us getting the loan for our first home, it was very nice to work with Guaranteed Rate team, and I would definitely recommend my friends to use Guaranteed Rate for their purchase the home.
Kritchanapong T. | December 2018
I am Cecilia Maxie the extremist I had with Eddie he's extremely knowledgeable of his figures he understand the process of how long goes he understand everything about what a home buyer should know on every level I would definitely use him again or recommend any of my friends with him he is very knowledgeable of what he does professionally excellent personality.
Cecilia M. | December 2018
This is our first home purchase, and the entire process was very stressful and intimidating, but I can honestly say that Eddie Cisneros and his team were very patient, helpful and encouraging throughout the entire process. I am thankful that we made the decision to call Eddie, he was referred to us by trusted friends.
Katina M. | December 2018
Eddie Cisneros was absolutely great; he kept us updated through the entire process. We will absolutely recommend him and Guaranteed Rate to anyone we know that is shopping for a new home.
Robert C. | October 2018
Not only was the Guaranteed Rate team very helpful in helping us find a loan, but they helped us close our loan within 30 days. Everyone from our loan officer to our loan coordinator and back office did a great job. A+
Olivia S. | October 2018
Eddie was great! He really helped me to stay on task pushing forward each day until we made it to closing.
Lilly H. - October | 2018
Eddie and whole team were very helpful! My brother used Eddie also and extremely happy with service. Letting all my family and friends how great of a job Eddie did.
Farah S. - September | 2018
Loan officer was awesome.
Eldridge B. | September 2018
It was a great experience and the people i worked with to get was great they were very flexible when it came to my needs.
Lemine D. | August 2018
We had been looking at either doing a refi and upgrading our current home or buying new for over three years. Eddie Cisneros was there all the way and patient as ever with all the flip flopping on our decision. Knowing that our timeline would be tight, Eddie assured us that whatever our decision, they would have us covered. We finally found our dream home and it was very apparent this one would move fast with multiple offers. We made an offer on Friday 7/21, contract accepted and signed 7/22 and closed on our house on 8/17!!! REALLY??? A huge thanks to Eddie and his team, Liz Stranger, Deanne Liaros, & Christen Caliendo for making this happen so fast.
Bryan S. | August 2018
Eddie Cisneros and his team are great. Eddie is professional, honest, and quick. I will recommend Eddie and Guaranteed Rate Looking forward to work with Eddie and Guaranteed Rate again.
Luis D. | September 2018
From start to finish my agent and his team game a piece of mind! Which was very vital to me.
Lilronald B. | August 2018
My brother introduced me to Eddie Cisnaros. Not only did Eddie point out the high rates and fees I was going to pay he got me the best rate available with no out of pocket fees. I know alone Guaranteed Rate is a good company but it people like Eddie that make it GREAT!
Steven S. | July 2018
Eddie was on top of everything and made sure the process went quickly and smoothly. Kept in contact through the whole process and delivered great customer service.
Jamie T. | July 2018
Eddie made the process go smoothly and in an expedited manner.
Eric L. | June 2018
Kevin D. - June | 2018
Eddie was every helpful and make the process very easy! I would recommend him and Guaranteed Rate to anyone!
Kevin D. | June 2018
It was an absolute pleasure to work with Eddie Cisneros. He worked very hard to ensure our refinance was completed timely. He is an expert in the industry and it was evident throughout the process. He makes himself available 24/7 for questions and truly wants his clients to be happy and meet their lending needs. I look forward to working with Eddie and Guaranteed Rate for future needs and plan to refer him to others. I also liked the document storage tool used for this process. I found it very easy to use and made the process much smoother than experiences with other institutions.
Jeannette E. | April 2018
Eddie Cisneros was fantastic to work with! He truly cares about his Clients and goes above an beyond to help meet their needs. He makes himself available 24/7 to ensure all of my questions were answered timely. He also worked very hard with the team in order to meet our loan approval and closing deadlines. He is an expert in the industry and it was evident throughout the process. He exhibits a high level of professionalism, integrity and truly wants his Clients to be happy. I look forward to recommending Eddie and Guaranteed Rate to others looking for a mortgage and hope to have the opportunity to work with him again in the future!
Jeannette E. | April 2018
Eddie was patient with our wavering thought process on which loan option to pursue. He shared the pros and cons of various scenarios, and was able to stay on top of us through considerate persistence - which is a fine balance to manage. In the end, we were very satisfied with what Eddie had to offer insofar as rate and payment options. The rest of the loan team for the closing process did a great job. Everyone seemed very connected. Great job G-RATE!
Kurt R. - May | 2018
Eddie Cisneros was recommended to me by a good friend and I would definitely recommend him to any friend or family member looking for a mortgage. Eddie was extremely easy to communicate with— our first conversation was while he was on vacation out of the country. He was incredibly responsive and kept me and the attorneys in the loop every step of the way. He was also just very pleasant to work with and I appreciated his “we’ll get it done” attitude. I was working with Wells (who my previous mortgage was with) but I eventually looked elsewhere because they made us feel pretty crappy about having limited credit history and therefore having scores below their desired 740 credit score. Eddie made us feel excited about moving which is how it should be. Thanks to Eddie!
Christine A. - May | 2018
Guaranteed Rate not only helped me get a loan, but now earned my business for life. As a few here and there I plan on buying more home soon enough and Eddie for sure will be taking care of me. Don't loose him as he is a very valuable asset and took care of everything while I sat nervously about my loan. He told me to rest assure as I was bugging him everyday, but he was calm and respectful to tell me the things I needed to hear. Great job guys and Mr. Eddie very much appreciate everything you did. Thanks again and look forward to working with you in the future.
Kevin V. - May | 2017
Eddie Cisneros was amazing and went above and beyond to ensure that our funding came through.
Navtej S. - July | 2017
Guaranteed Rate has shown premium professionalism and elite customer service through the entire process of my home purchase. I have and will continue to recommend Guaranteed Rate to friends and family and those who are looking for quality service at an affordable price.
William B. - December | 2017
Yes!! Always so helpful and kind. I appreciate everyone who helped my boyfriend and I getting this wonderful home we can now call our HOME SWEET HOME! Thank You Everyone at Guaranteed Rate!
Melissa M. - 5/13/16
Guaranteed Rate did a great job helping me through my first home buying purchase. It was a challenging situation, but not because of the service provided by Guaranteed Rate. They talked me through everything, multiple times if needed, and their staff was very prompt in communication when needed. Thank you again for your assistance and guidance through this process.
Joshua A - St Charles, IL | Feb. 2016
Content error - TypeError: Cannot read property 'ContentType' of null