What people are saying... What people are saying... Back to profile
Every agent I worked with exceeded expectations. Ed and Erica we’re beyond helpful with answering questions and making sure I had all the proper documents in time to close.
Angelina R. - Chicago, IL | Apr 2022
Personable employees and easy to use online portal
Jennifer G. - Chicago, IL | Mar 2022
Guaranteed Rate was able to lock me in at a rate 0.25% lower than my previous lender and were committed to helping me from day one. They were a great group to work with and helped me every step of the way. Outstanding service and very quick to answer any of my questions. As a first time home buyer, this team made it a breeze.
Brett W. - Plainfield, IL | Feb 2022
Quick response, knew what we needed to do
Michael P. - Evanston, IL | Nov 2021
Everything single person was a tremendous help in every single aspect.
Keith S. - Brookfield, IL | Oct 2021
Obtained a great refinance for us and great customer service.
Joan S. - Chicago, IL | Oct 2021
Everything was smooth, timely and straight forward
Ann R. - Chicago, IL | Aug 2021
Friendly and the staff walked me step by step during the process.
Juan V. - Chicago, IL | Sep 2021
The people were very helpful
Phyllis H. - Chicago, IL | May 2021
responsive, took care of things with no hassle
Danuta S. - Prospect Heights, IL | May 2021
Our mortgage officer was fantastic.
Justin W. - Chicago, IL | May 2021
Excellent service by Ed Valadez!
Jodianne M. - Chicago, IL | Apr 2021
Good service-lots of "hoops" to get through till RE-FI was accomplished.
Eugene F. - Highland Park, IL | Apr 2021
Exceptional service - very responsive
Michael S. - Oak Park, IL | Apr 2021
Everyone I work with at Guaranteed Rate is incredibly responsive, patient, and FAST.
Jordan H. - Morton Grove, IL | Apr 2021
Easy application, questions and concerns addressed quickly. Professional and friendly representatives.
Janice J. - Inglewood, CA | Apr 2021
Ed and his team was very helpful and responsive.
Michael S. - Oak Park, IL | Apr 2021
They really know how to take care of their customers! They work well as a team, excellent communicators.
Jan M. | Mar 2021
Ed was great to work with.
June L. | Mar 2021
Excellent all round service and timeliness
Tracy T. | Mar 2021
It was a seamless process!
Angelica C. | Feb 2021
Easy to use online system for collecting data. Knowledgable staff.
Dina E. | Aug 2020
Ed Valadez has been our “go to” mortgage guy for years. He is straight forward and always looking out for our best interests. His team is efficient, available, and knowledgeable. They are an amazing team to work with that keeps the process low stress!
Ariana K. | Feb 2021
Everyone was very professional and helpful
Chad S. | Sep 2020
Because of Ed Valdez's customer service. It's excellent.
Paul W. | Aug 2020
The process was relatively simple . The people made it simple.
Phyllis H. | Sep 2020
Service was fast efficient and friendly. I have used you for the last 15 years
Nancy N. | Oct 2020
Everyone was very involved and effective. They managed to finish every job in very short time.
Slavica S. | Aug 2020
Got the job done fast and as promised
William S. | Sep 2020
We have always had a good experience when dealing with this organization.
TRACY H. | Oct 2020
Excellent service and follow up
Trent C. | Aug 2020
Everyone was very kind and helpful (especially Ed Valadez). The ongoing communication throughout the process was exceptional.
Alan S. | Sep 2020
Ed Valadez was fantastic to work with. Every step of the way, he made sure the process went smoothly for us, especially during these tough times.
Justin W. | Oct 2020
Very easy to get in touch with throughout the whole process, answered every question I had along the way
Rachael H. | Nov 2020
Everything was easy and efficient. Everyone I worked with was friendly and professional.
Sharon R. | Dec 2020
Ed Valdez is the best! Very great customer service, very fast, easy to work with.
Margaret D. | Jan 2021
Ed Valadez is amazing at guiding you through the process.
Brent A. | Jul 2020
Quick communication and great service.
Mathew K. | Jun 2020
Great communication throughout the process
Gilbert V. | Jun 2020
We found the whole process to be straight forward and fair.
Tracy T. | Apr 2020
They give the best rate and incentive.
Sebastian J. | May 2020
Ed Valdez and his team were extremely knowledgeable, accommodating, and friendly.
Samuel P. | Apr 2020
This is about the 3rd or 4th time we have worked with GR, and you have always made the process clear and easy. It's especially great to have actual individuals to communicate with, whether Ed Valadez or his colleagues.
Nancy M. | May 2020
Great customer service and easy to work with
Michael R. | Mar 2020
The outstanding service that Dave and Kim Fisher was unbelievable.
Samuel K. | Mar 2020
Ed Valadez and his team were great. We have used them numerous times and have always been very happy with their service.
Brian L. | Mar 2020
The process was very easy and smooth. I've been through many refinances in the past and this was the quickest and most efficient. Ed was very patient with me and was very thorough and helpful when answering my hundreds of questions!
Susan D. | Feb 2020
I have and will continue to refer clients, friends and relatives to GR
Hugo R. | Feb 2020
Ed Valadez was very helpful and secured the lowest rate available.
Joseph P. | Jan 2020
Eddie Valadez and his team were awesome!
Jan M. | Jan 2020
I had a great experience with a team who made things simple and helped address any issues that arose to ensure an efficient process. I would choose them again in a heartbeat.
Lisa A. | April 2019
Our loan officer Ed Valadez was very knowledgeable and because of this we felt confident throughout the process .
Angela R. | March 2019
Ed and his team was on point. I was trying to close over the holidays, and extreme weather, and they came through. Very dedicated and professional.
Carmela A. | January 2019
Ed Valadez is one of the best. I made sure everyone involved in the transaction knew and I will continue to sign his praises.
Trent C. | August 2018
Ed Valadez and his team (Susan and Josh) made every single step of the process very easy for me to understand. Nowadays it is very difficult to trust on people with the refinancing and purchases of homes but since the first time, I talked to Ed on the phone, he mademe feel that Guarantee Rate was the right company to believe in to refinancing our home. Thank you!
Blanca O. | August 2018
We’ve used Ed Valadez for a number of loans and refinancing and wouldn’t go to anyone else.
Craig D. | June 2018
Ed is approachable and always accessible.
Brent A. - June | 2018
Guaranteed Rate did a fantastic job for us. From the beginning to the end, Ed and his team were available to answer questions and help us navigate the first-time home buying process. We are so grateful to them and would absolutely encourage others to reach out to them! Thank you for making our American dream come true!
Katherine B. | May 2018
My team was phenomenal! The best mortgage experience a person could ever wish for.
Scott S. -Chicago,IL | SEP 2016
I was pleasantly surprised with my whole refinance process. Ed Valadez did a phenomenal job in orchestrating the process and everything went as he explained and anticipated. I will certainly refer my own clients to Guaranteed Rate!
Carolyn K. - Park Ridge, IL | Jan. 2016
The personal attention we received from Ed through the process made a world of difference.
Tyler Z. – Chicago, IL | SEP 2015
Ed Valadez and his team were great! We've used Guaranteed Rate several times, and each time it's been a great experience. Everyone should have this kind of experience when getting a mortgage or refinancing.
Peter C. – Chicago, IL | AUG 2015
Ed was reliable, honest, and timely.
Justin E.– Sharonville ,OH | June 2015
Ed Valadez is terrific!
David D. -- Chicago, IL. | Nov. 2014
Ed and his team were very responsive and really set us up for success.
Justin P. -- Chicago, IL/ 9/23/2014
Mr. Ed Valadez is a true professional!!!! Thank you for everything. Also everybody else helping to acquire my loan.
Thomas C. -- Elk Grove Village, IL -- 10/6/2014
Ed Valadez was a pleasure to work with. He was always there when I had a question, extremely detail focused. I would absolutely recommend any friends or family to Ed for future business, he made the entire process really easy and stress free.
Jason H. -- Chicago, IL 2/18/2014
Hey, check out this amazing review from Mark about Ed! “I just have to give props to Ed Valadez and his team! I never thought refinancing with HARP would be this easy! Great process, great people! I will let everyone know about Ed and Guaranteed Rate!”
Mark M. – Elk Grove Village, IL – 5/2013
Hey check out the amazing review from Daniel about ED! “Ed Valadez, whom I have had the pleasure to business with, really knows his job, and I must say, he does what he says he will do. Everything was explained in a very logical, easy to understand way. I also admired how Mr. Valadez quickly responded to my questions, additionally he was very easy to get a hold of. The whole process went completely smooth from start to finish!”
Daniel E. -- Elmhurst, IL -- 01/2013
The process was fast and painless
Aaron G. - Evanston, IL | Mar 2023
We have the greatest of faith in Ed Valadez and his staff at Guranteed Rate. We have used him several times for different properties, and each time have been pleased. Ed worked so hard on our last re-fi, and for sure we would recommend him to others.
Mary Beth S. & Jesse M. - Chicago, IL 7/2011
The team at Guaranteed Rate is very effective and responsive. Unparalleled costumer service
Sergio M. - Chicago, IL | Mar 2023
They are very professional and get back to you with any questions you have immediately. They keep you updated with every step of the process.
Keith S. - Channahon, IL | Jul 2023
Fast, transparent and good communication
Andrew S. - La Grange, IL | Aug 2023
Throughout the whole process they were communicative and helped us as first time home buyers. They also were able to get us approved and clear to close in just over a week. We were impressed by the hard work and dedication of each team member we worked with.
Daniel K. - Deerfield, IL | Oct 2023