Who is your typical customer and what questions do they typically have?
My typical customers ranges from first time homebuyers to move up buyers and repeat investors. They come to me for advice on the best financing programs that will fit their needs and goals in the future.
What specific steps do you use to help your customers find the best home loan for them?
First, I made sure that I address them with respect and ask for permission to ask questions about their finances. Second, I ask a lot of questions and listens for cues during the loan interview process. Third, I confirm for understanding of what they need, Then, I offer the possible alternatives and offer solutions. Lastly, I close for agreement on the necessary action and lead them to the next steps!
What are the top 3 misconceptions people have about the home loan process?
1. The whole loan process is so complicated, they need a doctorate degree to understand it.
2. Something could always go wrong in the middle of the transaction that will cause to delay the process.
3. There are always changes in the loan fees before closing.
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
I will offer The Digital Mortgage 100% to all my customers and I will use Red Arrow Connect to send them drip emails informing them of the whole process. Lastly, I will trust my POD to assist and guide my customer when they have questions as well as follow up with them myself.
What provides you with the most satisfaction in your job as a Loan Officer?
When I am able to make my customers feel valued, able to offer and implement solutions, and close their loans in a timely manner. This process ultimately gives them an excellent experience throughout that they are excited to refer me to their family and friends.
Tell us something that makes you unique or something wacky, yet interesting about you?
I speak 3 different Filipino languages called Cebuano, Ilonggo, and Tagalog, but I rather speak in Taglish (combination of Tagalog and English) to my family. In addition to English, I am also learning more about conversational Spanish and hoping to speak fluently in the near future.