What people are saying... What people are saying... Back to profile
all contacts were very helpful
Ellen P. | Aug 2020
Great customer service. Patient, knowledgable and responsive. Eric answered his phone all hours.
Julie J. | Aug 2020
Easy communication and good rates
Kalli S. | Aug 2020
Great people and great process.
Charles H. | Jul 2020
Online system to uploads documents is super
Prashant B. | Jul 2020
Eric Harlington and his team have always done exceptional work.
Erik N. | Jun 2020
Eric and his team did a great job explaining the process all along the way and made the closing process easy and convenient.
Daniel M. | Jun 2020
Everyone who helped with out loan made the process very smooth and easy for us.
Alison G. | May 2020
Excellent service from Eric and his team
Tracy T. | May 2020
5 Star service, communication and follow through.
Richard H. | Apr 2020
Worked very well and I appreciated the most how I was Educated and treated throughout the process
Gerald H. | Apr 2020
Eric andMia were Amazing!! They were always available, patient, kind and always knew the answers!!! Great team!!
TERRIE B. | Jan 2020
Great service, Eric and the crew were easy to work with.
Christopher F. | Nov 2019
Eric and his team were wonderful. They definitely went the extra mile processing our as quickly as possible to get us into our new home! This is our second time using Guaranteed Rate and we have been a hundred percent satisfied with our service. As long as Eric Harlington is in business he will have our business!
Maria B. | April 2019
We had a good experience working with Eric Harlington. He made our home loan very smooth and easy. He answered questions quickly at any time of the week, and he is knowledgeable. We will definitely recommend him to our friends and family.
Mary B. | November 2018
Eric and his team were with us every step of the way. Always willing to listen and attend to whatever questions we had. And whenever he couldn't answer something for us right away, he would always follow up as soon as he could. What a great experience!
Bryce S., October 2018
Bridger was amazing! He gave me all the info I needed to pick the type of loan that works best for me; I asked him for loan breakdown spreadsheets and he had them to me same day. I loved that I was able to text him with random questions or concerns and that he always replied with a professional and thorough answer/explanation. I would work with him again in a heartbeat! Thanks to the whole team that made my closing process smooth and easy, you all are great!
Rachel S. - August | 2018
Eric's Team made the process as stress-free as possible. All questions were answered promptly. Overall, great service.
Dalen N. | July 2018
Eric Harlington was outstanding. He is knowledgeable about his product, and also manages the other people on the team. Frustrations that arose were the result of other member of the team.
Veronica S. | July 2018
I am self-employed and the process was a excellent experience. Eric Harlington out of your Kirkland, WA office was very professional and always returned my phone calls quickly. I was very impressed how easy the process went. Highly recommend.
Lorna H. | July 2018
Eric was always available and very easy to work with. He and his team are very efficient and my loan was processed quickly. If I ever need to refinance or getting a new home loan in the future I will think of him first. It's been a wonderful experience working with him.
Yvonne from Kent, WA
Although our refinance took a bit longer to complete than we had original hoped (complicated by a pre-planned 3 week vacation in the middle of it), Eric and his team were with us and supportive every step of the way.
Peter F. from Issaquah, WA
Eric and his team are amazing, dependable, efficient, and supportive. Could not of asked for a better seamless experience. Can't wait to work with you for a third time if necessary in the future!!!
Jake I. from Auburn, WA
This was by far the best mortgage process I have had. Eric made the loan process simple. He always had a quick response to any questions or concerns I had. I would recommend Guaranteed Rate to all.
Nancy H. from Goodyear, AZ
Eric and his team are both responsive and professional. A process that could have been painful was made pleasant. Overall my experience was a very pleasing one.
Rob T. from Bonney Lake, WA
Eric was very friendly and accessible. He returned calls and emails rapidly and was always willing to explain next steps, considerations and approaches to closing the loan. We often spoke outside of normal business hours. Getting a loan these days is complicated--and even though we were ideal candidates, it was burdensome to come up with the endless documentation required. Eric was good about explaining what was needed. However, we would have preferred one comprehensive list of requirements as it felt like we were frequently asked for more information, and we occasionally had to submit the same documents more than once. Regardless, Eric made the loan happen and we even closed a few days earlier than expected!
J.M. - Funded 2/9/15
I had a great experience working with Eric Harlington. He was incredibly knowledgeable and was able to get a much better rate then both Wells Fargo and Bank of America when I compared my options. I had many questions and Eric always returned my calls immediately and his staff was very professional. I would highly recommend Eric and the Prime Lending group as this was the best experience I have had dealing with financing a home. Very impressed with this group and will use again in the future if needed.
Brian B. - Funded 1/13/15
We were very happy & satisfied working with Eric Harlington. He was great in answering all our questions & quickly returning all phone messages we left for him. He was precise in giving us directions & explaining everything as we progressed. Details were explained & taken care of. Eric was always very friendly & efficient. We would definitely work with him again and highly recommend him.
C. Rosin - Funded 1/7/15
I just closed on my house in November. Eric was extremely helpful while handling my very complicated loan. It was a HUD home and he was a trooper assisting with my 203k loan. My home will be beautiful and Eric was there every step of the way. He explained everything so thoroughly! Thanks Eric!
Sara N - Funded 12/27/14
A year ago, we refinanced our home to lower interest rate all went very well (could have been more pleased). He GREAT everything as expected. He keep us apprised of each step and was always available for questions that came up. A year later we received a phone call from Eric and he told us about a way to lower our interest rate. We were shocked that he had remembered us. We got together and refinanced our home again to a rate we never thought possible (3.25%). It was very smooth and took very little time to close. We are paying less now than when we bought our house some sixteen years ago (way to go).
Loan closed 01/2017
I have been trying to refinance my house off and on for 5 or 6 years - all with no luck. I would get mail, phone calls, and e-mails from lenders saying they would refinance my house. Whenever I called and we talked some, they invariably said they could not help me. When I asked why they purposely wasted my time with false claims, they never had a legitimate response. Eric was referred to me by a co-worker of mine. This time, he said he could help me! He helped me through the many hoops and delays, but we finally made it and it was both a good education and a big relief. Eric actually kept his word and kept his patience as we through it. I highly recommend his services.
Eric helped us to re-fi our home and his team was very helpful and responsive throughout the process. They helped us to find options for our re-fi even though we owed more than the current value of the home and were able to lower our interest rate significantly.
Username: jrygel | Zillow
Eric and his team are dedicated and do what it takes to "get it done". I had a rather complicated loan and they were on top of every change and always had a solution for any roadblocks that came about. They moved quickly and efficiently and were always available to answer questions and explain the changes in a simple manner. I would definitely recommend Eric to anyone who wants a trusted professional who knows their stuff.
Username: katrinastroh | Zillow
This process could not have been smoother, and the team could not have been more responsive. I give Team Harlington my highest recommendation and if/when I have future mortgage needs, they will be the first people I call.
Tom A. - University Place, WA | OCT 2016
It was a pleasure working with Eric Harlington again for this loan. He and his team were professional, courteous, friendly, and helpful through the entire process of the loan. The automated document process was easy to use and fast and our closing had no issues. We will do business again with Eric and his team when the time comes.
Larry C. -BUCKLEY,WA | SEP 2016
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