What people are saying... What people are saying... Back to profile
Erik Ferm’s professional and personal handling of the entire process has been outstanding .
John B. - Gloucester, MA | Dec 2021
Very smooth experience. Responsive people. Only a slight lack of clarity at certain moments in the process.
Alden F. - Boston, MA | Nov 2021
The process was easy and everyone I worked with was great. My loan officer Erik Ferm walked me through the process and answered all of my questions promptly.
Carole C. - Bridgewater, MA | Oct 2021
Erik and everyone I worked with did an incredible job making my refinance as painless as possible
Matthew T. - Beverly, MA | Aug 2021
Excellent follow up and service support from my loan officer Eric Ferm
Robert F. | Mar 2021
It was a great experience. Erik was a pleasure to work with and was always available to answer any questions we had. Really appreciate that level of support.
Sarah B. | Feb 2021
The entire process from end to end was seamless and the service was excellent.
Thomas V. | Dec 2020
Erik and the team did a great job communicating exactly what they needed and resolving any issues along the way. He was also extremely responsive to any questions I had and responded with a phone call which is very rare in the service industry these days.
Nicholas P. | Feb 2021
Erik and Cayleigh were very accessible, very good communication and timely answers to any questions that I had.
Christopher C. | Aug 2020
Erik Ferm has been an absolute pleasure to work with on multiple occassions.
Kagan L. | Sep 2020
Erik Ferm did a wonderful job and always answers my questions promptly.
Thomas F. | Nov 2020
The whole process was extremely fast and clear, especially the document upload portal.
Brian C. | Dec 2020
Enjoyed working with Erik and team
Joseph S. | Jan 2021
Great job throughout process
Jonathan M. | Jun 2020
My experience with Erik Ferm and the rest of my team was exceptional. They made it very easy for a first time homebuyer.
Robert M. - Beverly, MA | May 2023
Stuck with us during lengthy process and went above and beyond
Dane H. - Beverly, MA | Oct 2023
Erik Ferm was incredible and made our experience. He provided ideas that we had not thought of but helped us get terms that were suitable for us during a difficult market of rising rates. He also spent a lot of time with us explaining different options so we always felt comfortable. Erik also had great ways of explaining different aspects. Mortgages can be complex so his ability to simplify so my wife and I understood was truly remarkable!
William B. - Manchester By The Sea, MA | Nov 2023