What people are saying... What people are saying... Back to profile
The overall process was superbly managed by Gardner Lane who was always responsive to any questions and concerns...and at all times supportive.
John P. - Little Compton, RI | Apr 2022
Great service. Took the time to go over my financial options and explained them in a way that was understandable .
Paul D. - Boston, MA | Mar 2022
Had a great experience through the process
Jason C. - Vero Beach, FL | Feb 2022
Incredible hands on assistance by the entire team there, particularly Gardner Lane!
Andras K. - New York, NY | Dec 2021
Gardner is a great communicator, he listens to your needs and provides solutions to help you meet them. His team all communicate efficiently and effectively with what's needed, time lines and next steps. G
Scott L. - Peabody, MA | Nov 2021
Because Gardner is the man
Tamara G. - Providence, RI | Oct 2021
Everyone that I dealt with throughout the whole process made it easy and stress free for me to go through the whole process.
Christopher H. - Plymouth, MA | Oct 2021
Excellent communication and responses from Branch Manager/Sr. Loan Officer Gardner Lane. He gave terrific advice and followed up quickly whenever we had a question. Everything was scheduled and handled promptly with a clear map for each step in the process. The simplicity and promptness of being able to do everything online and meet with the attorney for closing at our location minimized time away from work and was really convenient. Time from application to closing was also a plus - much shorter time and fewer missteps in the process than our previous experience with a bank.
Melissa B. - Stonington, CT | Aug 2021
Excellent service and insurance assistance.
Aimee K. - Newton, MA | Jul 2021
have now worked with Gardner Lane and his team on 3 mortgages over 12 years. Always professional, upfront about the good and bad scenarios, and on our most recent loan, really went the extra mile to solve our unique needs in a complicated purchase of a house undergoing a major renovation.
Matthew L. - Marblehead, MA | Jul 2021
They were great! Very responsive, knowledgeable and professional.
Erin O. - Providence, RI | Apr 2021
Professional. They remembered my birthday. Patience with me, an older person without a lot of internet experience.
Kimberly T. | Mar 2021
They were very receptive to our needs.
Sandra F. | Feb 2021
Print response, complete explanation and the staff is very knowledgeable about the products offered.
Kimberly Toy H. | Feb 2021
Gardner is awesome! His team is excellent.
George B. | Feb 2021
Great service, stayed in touch regularly, calm demeanor - Gardner was just fantastic - the best financing experience we've ever had.
Wesley M. | Oct 2020
Entire process was smooth and hassle free. Everyone I worked with was pleasant and knowledgeable. We’re able to provide a very competitive APR interest rate.
Peter M. | Feb 2021
Great service - made everything easy
James B. | Oct 2020
Easy to communicate with your team
William M. | Jan 2021
Gardiner and his team were great to work with - my refinance was slightly more complicated, and he made sure I got through in a timely manner.
Heather G. | Oct 2020
They worked out a complicated loan and kept pushing until it was finally approved
Kenneth M. | Jan 2021
The whole process was made so simple which was much appreciated especially during these crazy times.
Keith M. | Oct 2020
I had an excellent experience. Gardner was professional and available to answer my questions and make sure I understood the process. Everything was done in an efficient and manageable way that worked with my busy work schedule. I appreciate the ability to do everything electronically while still being secure and confidential.
Kristen S. | Nov 2020
Amazing client service, personalized attention to my needs made this loan possible.
Ming-Tai H. | Jan 2021
My mortgage representative Gardner Lane made the whole process very easy
Anne G. | Aug 2020
I had an excellent loan officer. The online platform made things very easy.
Nicholas B. | Sep 2020
Very easy to work with. Quick response to any and all inquiries. True to their word.
Veronica D. | Oct 2020
Gardner Lane and his crew were terrific. Through a difficult time dealing with the seller, always kept me informed.
Donald J. | Nov 2020
Very helpful! Guidance on gathering paperwork, etc.
Daphne C. | Jan 2021
I felt informed and fully supported throughout the entire process. The tools were easy to use and everyone I interacted with seemed to keep my interests and needs as a priority.
Frankie B. | Jul 2020
I had the greatest experience working with Gardner and the process was quick and easy.
Kathleen C. | Jul 2020
Very easy to work with, customer-friendly and responsive staff.
Ganesh M. | Jul 2020
Working with the Guaranteed Rate team was easy, and a good experience for both my original mortgage and this refinance.
Gerrit L. | Jul 2020
Great rates, great service.
Robert D. | Jun 2020
Gardner Lane was amazing to work with and I'd be happy to recommend him
Travis C. | Jun 2020
Knowledgeable, helpful and friendly
Stephen D. | May 2020
Gardner Lane and his team. Everything was simple, no question went unanswered.
Timothy S. | May 2020
Very easy process start to finish, everyone we worked with was fantastic and very responsive!
Anna P. | Mar 2020
Good experience. Transparent.
Robert D. | Sep 2019
Gardner Lane is outstanding. We have used him to buy 4 houses in 10 years and to refinance once. Gardner and his team made the process easy, while still holding to strict approval standards (which I appreciate).
Ellen T. | June 2019
While I had sufficient income to purchase a home, my unique self-employment situation didn't fit neatly into a standard mortgage approval process. Unlike other mortgage brokers I had spoken with, Gardner Lane at Guaranteed Rate really took the time to understand my unique situation, articulate my qualifications effectively to underwriters, and guided us successfully through the process of purchasing a home a full year ahead of our original "best case scenario." In addition, Guaranteed Rate's online tools and the fact that Gardner and team did most of the heavy lifting on documentation completion made the process much simpler and less time-consuming that our past experiences with other mortgage companies. Thanks to Gardner's efforts, we will definitely use Guaranteed Rate for any future needs and recommend the company enthusiastically to others.
Douglas L. | May 2019
Gardner Lane and the Guaranteed Rate team were absolutely fantastic to work with. The communication was excellent, the process clear, and the steps easy to follow. I really appreciate the work they put into working with me. I would absolutely recommend Gardner and Guaranteed Rate and would return to them for my future needs.
Kara K. | April 2019
We had a complex underwriting process with a bridge loan and other moving parts. Gardner was very helpful and patient in working with us.
Stuart K. | January 2019
Gardner Lane was extremely helpful, knowledgable, accessible and pleasant throughout a very difficult loan process involving an NYC co-op and a lost stock certificate. It was a pleasure working with him.
Lori M. | January 2019
Gardner was excellent to work with! He’s very responsive, highly consultative and very patient and thoughtful in responding to questions. There were a few opportunities for the support staff to be more detail oriented , but Gardner was quick to engage and ensure the process went forward smoothly. As a first time home-buyer, I really appreciated having a mortgage broker that I could trust and that was looking out for my best interests. He and my agent made a great team!
Emily K. | December 2018
I couldn't have asked for better service Gardner was an absolute pleasure to deal with and had the clients well being in mind something you don't find nowadays.
Margaret S. | November 2018
Gardner was great!! Went the extra mile to ensure the loan was approved. And also followed the entire process even up to the closing. Very easy to work with.
Pattijean R. | August 2018
Gardner was extraordinarily diligent and accountable with our lawyers as well as the seller. He was the reason we closed on a very challenging transaction - going above and beyond.
David J. | June 2018
Gardner Lane was incredibly helpful, patient and thorough in guiding us through the process of obtaining our home mortgage. We are so grateful to have him shepard us through this process.
Paul C. | May 2018
We had an exceptional time working with Gardner Lane and his associates (especially Mario Dellamarggio)!
Ashley P.
Gardner Lane and the whole Guaranteed Rate team made securing a mortgage one of the easiest parts of the homebuying process. We are grateful for your responsiveness and for your upstanding business practices.
Michael V.
My wife and I began working with Gardner when we purchased our first residence in 2007. His work is professional, credible, and reliable. He was able to secure us a competitive interest rate in a time of extreme market volatility. We have found his commitment to service outstanding, and as such we have used him on multiple occasions to refinance our existing loans. We have and will continue to recommend Gardner's work to friends and colleague.
Jason C.
Gardner has been very professional, creative and responsive in the 3 years that I have worked with him. I highly recommend him.
Rich L.
Gardner came to us highly recommended, and after working with him the recommendation was well deserved. Gardner was able to meet with my wife and I on a Saturday to discuss the new realities of the mortgage market after the credit guidelines were tightened. He was able to guide us into a realistic budget and provide us with a mortgage on a very tight closing time line. I would highly recommend him to anyone looking for a mortgage
Edward T.
Garnder is an excellent resource when looking to finance or re-finance your home. Gardner's vast experience with both residential and investment loans allows him to help his clients make informed decisions, not to mentioned that he is extremely easy to work with and has excellent follow up and customer service ... which is why he gets my client's repeat business!
Megan T.
Gardner is an excellent mortgage broker. He is extremely patient, detail oriented, organized and proactive. We bought during a difficult time when the mortgage rules were constantly changing. Gardner was very thorough and walked us through the process so we were educated buyers. We have since recommended Gardner to several friends who have had a great experience as well.
Ellen T.
As a part-time realtor, I am grateful for Gardner's advice and patience. I have consulted with Gardner for my own needs, as well as one of my clients. He has been very attentive and offers great products and service.
Patricia Z.
I recommend Gardner as a qualified professional who has the interests of the client at heart. He tells it like it is in a calm and relaxed manner that allows a client to relax and LISTEN to what they need to do to reach their financial goals. As a Broker who tends towards being a hundred miles an hour, Gardner is the perfect compliment to my business when it comes to clients finances and funding.
Laurie A.
Gardner is very detail oriented, fully explains options, and is efficient. He helped me with a refinance back in 2009 that has been working great. I would highly recommend him.
Michael F.
Gardner is extremely knowledgeable of the Chicago market and Cook County relevant tax and related new home-buyer concerns. Very helpful throughout the process of shopping, purchasing, then considering refinancing options for my first condo.
Sharon V.
Mr. Lane was our mortgage officer when I purchased my house in 2012. We were extremely pleased with his performance. He is helpful, professional and knowledgeable in this field. He was able to secure the lowest available rate for us. I strongly recommend Mr. Lane for all mortgage related tasks.
Nima R.
Gardner is the ultimate professional who is on top of the mortgage game. Last year he assisted me with a painless re-fi of our home that resulted in an almost unheard of savings. Gardner come armed with knowledge and integrity. I highly recommend him for your re-fi needs.
Paul S.
Every aspect of our loan transaction with Gardner Lane and his firm was well managed. He is a very capable professional who I recommend enthusiastically
Ray H.
Gardner Lane is an accomplished finance professional. He is courteous, well informed, professional and delivers results. He endeavors to work your banking requests until he delivers on his representations. He takes the initiative and does not quit the task before him. I personally recommend him for mortgage and banking needs. Rest assured with Gardner Lane.
Albert T.
I have worked with Gardner on two mortgages and both experiences have been great. While the mortgage process can be somewhat complex, Gardner does a wonderful job of clarifying the process and details of the loan. I would highly recommend Gardner for his patience, timeliness, integrity, and ability to handle atypical mortgage situations.
Ben M.
Gardner was a pleasure to work with in obtaining a mortgage on our house. I highly recommend him!
Sarah H.
Gardner is great to work with: organized, efficient and very personalized service. He understood our needs and found a solution which not only worked but also provided significant financial savings. In working with a few loan officers over the years, my experience with him was among the best.
Julia S.
Gardner was instrumental in helping my wife and I purchase our first home. He gave us excellent advice and a valued education on the various types of mortgages, and he found us an affordable, reliable mortgage at a time when many people were placed in different situations. We have refinanced with him with the same results and certainly will use him for any future mortgage needs. His work has been superb.
Tim S.
I chose Gardner originally because of his association with Westport. I was very impressed with his attention to detail, his professionalism, his willingness to explain all the information thoroughly in laymen's terms and his personal touch. At closing, our lawyer said that in all his years, no lender had ever come to the closing to support the buyer. As it was a two hour drive for Gardner, this was above and beyond expectations. I recommend using Gardner for any lending transaction
Ryan M.
Gardner is detailed, thorough broker who works to understand the needs and requirements of his clients. His many years of experience allows the correct solution to be arrived at quickly.
Darren-Andrew N.
I worked with Gardner Lane and his team to refinance my home. Working with him was a joy. He provided quick responses and was easy to communicate with. The information he provided had clarity and our process was quick and easy. I highly recommend working with him and his team.
Betty R.
Gardner served as our broker about two years ago and did an incredible job. His attention to detail and caring approach really stood out for us. He went out of his way at every stage, and even turned up in person at the closing, which is no longer common practice.
Christian A.
Gardner is thorough and professional. He knows the details of his business & how to be sucessful. I have utilized his expertise on 2 seperate occasions - both were outside of the norm. Thank you Gardner!
Joe S.
"Working with Gardner Lane to secure the mortgage on my home was wonderful. While the process for buying a home seems to naturally come with its share of headaches, Gardner was patient, thorough, and very clear about my options. Throughout it all I felt he had my best interests in mind and sought to help me make wise decisions. He was friendly and professional, and I'm happy to have had him in my corner"
Frankie B.
"Having been both a commercial and private property investor Gardner understands the challenges and intricacies associated with buying and selling. He couples this with depth of knowledge related to products and services as they fluctuate within the industry. In the mortgage business there is honestly a glut of inexperienced 'hacks' out there that miss things costing customers time and money. Gardner is the exact opposite. When you want a mortgage done on time correctly there really there really is no better person to take care of you."
Jason S.
"Gardner Lane and his team handled my mortgage for a new home purchase wonderfully. They were attentive, responsive and focused on getting me the right product in the predetermined timelines for closing. I highly recommend Gardner and will use his services for all my future needs. I will recommend him to all my friends and associates. Very happy with the entire process. Thank you Gardner!!"
Scott L.
"Before working with Gardner, I never would have thought that if a friend asked me if I knew a good mortgage broker, my answer would be, "Definitely, call this guy Garner Lane." But it's true today! From my very first contact with Gardner, he was extremely helpful and made himself available to me any time of day for any type of question. Unlike every other broker I vetted, Gardner's sales approach was very low pressure and he wasn't in a rush to get me to sign any document or put any money down to lock in a good deal."
Patricl C.
Gardner Lane was calm, polite, persistent when necessary, and helped push it through on time.
David L. -- Little Compton, RI. 9/29/2014
Gardner Lane and his team were exceptional! I've worked with Gardner Lane in the past and he is a consummate professional as well as very knowledgeable!
Joseph I. -- New York, NY 8/26/2014
Gardner was excellent! He was very responsive, knowledgeable and helpful!
Culhane D. -- Newton, MA 6/30/2014
Gardner and his staff were the greatest! I don't think that I would have a house today without their extremely hard work and persistence! Gardner and his team were all true professionals!
Christopher D. -- Sandwich, MA 6/19/2014
" Gardner was a pleasure to do business with because he promptly handled my questions, concerns and solved problems as they occurred. Great service and he’s a nice guy!"
Robert A. -- Bonita Springs, FL -- 5/2013
Hey check out the glowing review from Mi-Ri about Gardner! “My husband and I are very thankful to Gardner Lane for encouraging us to go through this refinancing process. Gardner was the first to respond to my on-line inquiry. He was very informative, clear, consistent, persistent and reassuring all the way. Gardner also gave me a sound advice which I thought was very helpful. We are very happy that our mortgage was refinanced at much lower rate. I think more mortgage loan officers should learn from Gardner Lane!” https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/
Mi-Ri S. -- Readville, MA -- 04/013
Hey check out the great review from Kate about Gardner! “I had a great experience re-financing with Gardner at Guaranteed Rate. The whole process clear and easy as easy loans can go! I highly recommend Gardner. Thanks again!” https://www.facebook.com/guaranteedRate1
Kate S. -- Somerville, MA -- 03/2013
Hey check out the amazing review from Betty about Gardner! “Thinking about refinancing or mortgage shopping? Highly recommend Gardner C. Lane and the services of Guaranteed Rate Mortgage Company! Gardner services were exceptional!” https://www.facebook.com/guaranteedRate1
Betty R. -- Chicago, IL-- 01/2013
Completely satisfied with Guaranteed Rate. The service was very professional especially Gardner Lane. He was extremely helpful in closing our loan on time. The rate was good. Today we requested information for a second loan for an investment property. We certainly will recommend your company to others.
Joe & Carole S. - East Boston, MA 7/2012
Gardner Lane has been exceptionally helpful, honest and professional during the (Mortgage) process. He exhibits knowledge, excellent customer service, and follows up with details of the loan process in simple terms. I would highly recommend him and your company to family and friends. I will apply for additional loans in the future.
Joseph S. - East Boston, MA 5/2012
My wife and I began working with Gardner when we purchased our first residence in 2007. His work is professional, credible, and reliable. He was able to secure us a competitive interest rate in a time of extreme market volatility. We have found his commitment to service outstanding, and as such we have used him on multiple occasions to refinance our existing loans. We have and will continue to recommend Gardner's work to friends and colleagues. Hired Gardner as a Mortage Banking in Summer 2007, and hired Gardner twice more for refinance. Top qualities: Great Results, Personable, Expert
Jason C, Lincoln Park
Gardner has been very professional, creative and responsive in the 3 years that I have worked with him. I highly recommend him. Top qualities: Personable, Expert, High Integrity
Rich L, Lincoln Park - Fall 2010
Gardner came to us highly recommended, and after working with him the recommendation was well deserved. Gardner was able to meet with my wife and I on a Saturday to discuss the new realities of the mortgage market after the credit guidelines were tightened. He was able to guide us into a realistic budget and provide us with a mortgage on a very tight closing time line. I would highly recommend him to anyone looking for a mortgage. Top qualities: Personable, Expert, High Integrity
Edward T, Lakeview - Summer 2009
Gardner is an excellent mortgage banker. He is extremely patient, detail oriented, organized and proactive. We bought during a difficult time when the mortgage rules were constantly changing. Gardner was very thorough and walked us through the process so we were educated buyers. We have since recommended Gardner to several friends who have had a great experience as well. Top qualities: Personable, Expert, High Integrity
Ellen W, Roscoe Village - Spring 2009
Gardner is an excellent resource when looking to finance or re-finance your home. Gardner's vast experience with both residential and investment loans allows him to help his clients make informed decisions, not to mention that he is extremely easy to work with, has excellent follow up, and customer service ... which is why he gets my client's repeat business!
Megan T, Coldwell Banker
Gardner was quick to respond and very friendly. I enjoyed the ease of the process
Barbra L. - Loveland, CO | May 2022
The team I had was very fast to close on my home!
Nery V. - Pawtucket, RI | Jun 2022
The process was fast, easy, comfortable--the team was communicative and cooperative all through the process.
Peter T. - Woonsocket, RI | Mar 2023
Gardner was amazing! He was efficient, knowledgeable, and had great interpersonal skills! Most importantly, he got the job done!
Sandra V. - Pawtucket, RI | May 2023
The GR team was stellar, and went above and beyond for my loan.
Ming-Tai H. - Cambridge, MA | Jun 2023
We were clear to close in 6 days! Everything was fast and smooth and we felt like we were a priority to the GR team.
Natalia K. - West Hartford, CT | Sep 2023
continues communication, ensuring clients’ full understating the process,
Memnun S. - Providence, RI | Oct 2023