Who is your typical customer and what questions do they typically have?
My typical customers are first time home buyers. I love engaging my customers and the more questions they ask, the better prepared I am to help them. First time home buyers have lots of questions; "how much they need to put down". "What are closing cost". "What is the rate"... all of those are great questions, and each answer will always be different for each borrower so I always like to dig deep and find out details about each borrower to give them answers that are relevant to their unique circumstances.
What advice would you give new or first time home buyers?
The best advice I can give first time home buyers is "trust the experts in their field". What that means is, there will be several parties involve with this process. I'm the mortgage expert, this is what I do, 7am-7pm (later most nights). Trust each one of them and let them advice you in the area they're experts in.
What can borrowers do to ensure a smooth mortgage underwriting process?
One of the most important steps is when files move to underwriting. GR has a great team and amazing technology to insure we don't lose time and miss deadlines. As a borrower you play a vital role in keeping the ball moving. Answer ALL phone calls from my mortgage team, send us documents we request as soon as possible, we have amazing technology to share does documents securely. If you prefer to mail them please let me know ASAP. It's important we set proper expectations and close your loan on schedule.
Are you active in any fundraising organizations? What goals and/or success have you helped them achieve?
I am active with the American Cancer Society's Relay for Life fundraising and attend Relay for Life 24 hour walk marathon every year since I was 17. St. Jude's children hospital has been a major part of my life and I try and give back anyway I can.
Tell us something that makes you unique or something wacky, yet interesting about you?
One of the most unique thing about me is my personality. I've noticed over time half the people I know call me Gaston which is my first name and the other half call me Cedric which is my middle name. I answer to both and love both equally. But my personality when I'm using either of the names is very different. Professionally at work and school I'm known as Gaston, outside of work and school I'm Cedric and they're two different personalities but same individual.