What people are saying... What people are saying... Back to profile
Great people and willing to work through any issues. Communicate often and keep everyone informed. Geoff and his team did a great job
Michael H. - Atwater, CA | Sep 2021
Great communication; smooth, quick and easy process, good rate, low closing costs
Christina T. - Woodland Hills, CA | Aug 2021
Very responsive and easy to work with
Mark R. - San Jose, CA | Aug 2021
Awesome service and grate servicing.
Daireus M. - Highlands Ranch, CO | Aug 2021
I'm happy with the team I worked with, they addressed my questions and I had a good experience. In the process, I felt it was really time consuming to provide all the documentation, but it's the first time I'm getting a loan so I don't know how standard or not that was.
Nicolas S. - Palo Alto, CA | Aug 2021
We got a great rate and deal which is the most important thing.
Grace L. - North Hollywood, CA | Jul 2021
Geoff is very knowledgeable and we value his advice. He got licensed in a new state (to him) just to help former customers (us!). The online process was very easy to navigate and we appreciate all the team did to help us.
S B. - Tallahassee, FL | Jul 2021
Great rate. Easy process.
Tevya W. - Encinitas, CA | Jun 2021
Working with Geoff Hooker is always a great experience!
Cory L. - Centennial, CO | Jun 2021
it was easy and quick and all folks were responsive.
Sherry D. - Carlsbad, CA | May 2021
Easiest home closing I’ve ever gone through
Paul B. - Katy, TX | May 2021
Geoff really saved the day for us! He was able to close the loan after our first lender dropped the ball. The entire team worked wonders for us to close escrow in record time. We will recommend him to all of our family and friends moving forward!
Herve B. - Inglewood, CA | Apr 2021
The entire staff were extremely helpful through the loan process and were very professional. Competitive interest rate and fees.
Valerie B. - Carlsbad, CA | Apr 2021
The rate seemed very competitive and the entire process was quick, easy, and secure. All staff was friendly and professional. I would definitely recommend Guaranteed Rate to others.
Colleen W. - Mammoth Lakes, CA | Apr 2021
Excellent customer service by Juan Munoz and the entire group
Brian M. - El Cajon, CA | Apr 2021
This is the second time we''ve used them, and it''s always been a positive experience.
Shannon C. | Mar 2021
They always get it done and mostly effortlessly
Jeannette F. | Mar 2021
Geoff Hooker was amazing to work with, and all professionals on the team had nothing but great things to say about him.
Jennell M. | Mar 2021
Easy to use. Friendly people at Rate.
Neil E. | Mar 2021
Everything was smooth! Geoff, Coleen, and Fraser were all great to work with, again!
Cory L. | Dec 2020
Great service and responsive
Timothy J. | Feb 2021
Quick and easy processing on VA Refi program.
Michael H. | Aug 2020
Easy process for refinance
Alberto S. | Oct 2020
I felt really supported by the team during the refinance process and Geoff, VP of Mortgage Lending was great with informing me on what to expect next.
Marcella B. | Dec 2020
Everyone that I came in contact with was very professional and helped make the process easy.
Saralyn W. | Aug 2020
Exceptional customer service exhibited by all team members and continual focus on my questions with quick response times with accurate information.
Linda N. | Oct 2020
Because they made the loan process easy and were very helpful with any questions.
John K. | Dec 2020
The whole team was amazing to work with! Very responsive and made the whole process seamless and easy.
Tonya G. | Aug 2020
Everyone on the loan team was very knowledgeable and easy to work with. Felt the entire loan process went very smoothly, and all the tools I used through Guaranteed Rate made it very easy to submit the necessary info.
Robert H. | Sep 2020
Our refinancing process was so easy and quick. We had a couple of curveballs thrown our way and the GR team was super accommodating. Communication was great and we couldn't be happier!
Naomi M. | Oct 2020
This is my second time using them and both times things went smoothly with good communication
Catherine S. | Nov 2020
My rep Geoff Hooker and his team were very easy to work with. Super responsive and knowledgeable. Would certainly recommend to a friend/ family member.
Benjamin P. | Dec 2020
Geoff was awesome throughout the entire process.
Clovis P. | Jan 2021
Happy with the service I got.
Jaibharath K. | Jul 2020
Great communication, and quick turn around.
Geoffrey C. | Jul 2020
Great communication and easy process.
Joshua C. | Jun 2020
I have used Guaranteed Rate twice and both times the process has been seamless.
Camille K. | May 2020
Geoff was awesome to work with, honest up front numbers with very little hassel.
Justin M. | May 2020
Geoff and his team were great to work with! very responsive and knowledgeable. I'd certainly recommend Geoff and his team in the future!
Benjamin P. | Mar 2020
Geoff Hooker was available for discussions to explain everything happening throughout the re-fi process. He also did a great job suggested the best day to lock our rate.
Miles M. | Mar 2020
They were smooth efficient and had great communication. All issues were resolved immediately and anticipated. It was a great experience.
Laura D. | Dec 2019
quick and easy to do business with
Denise E. | Dec 2019
Geoff is extremely knowledgeable about the process and provided excellent support though out the entirety of the refinance.
Sean-Luc B. | Dec 2019
Geoff found us a loan and went to bat for us in the final hour when all seemed lost. I'll always be thankful to him for that.
David N. | Sep 2019
Geoff and his team are amazing! He is very personable and attentive. He called late at night and on Sundays when I had questions or concerns. He worked incredibly hard to get my loan approved and complete in 3 weeks. My kids s d I were able to move into a home right as school started, which was the goal! I can't say enough great things about Geoff!
Nola H. | Aug 2019
Geoff Hooker and Ginger Nixon were exceptionally patient and informative during the process, I'm so grateful for their input. Also, the local Notary was excellent too! People can make all the difference and this team was a pleasure!
Amber S. | July 2019
Geoff and his team were great to work with! Very professional, communicative, and made the refi process stress free.
Keagan B. | May 2019
Great service, easy process, and Geoff really knows how to get things done quickly.
Sean-Luc B. | April 2019
Geoff and Ginger were fantastic and extremely professional during a tough approval process! I have been through this many times before, it's never easy, and this was the smoothest and most painless that I have ever experienced and I am very grateful.
John B. | March 2019
Geoff Hooker was incredibly helpful and knowledgeable throughout the entire process. This was my second home purchase, and we did not use Geoff the first time but will be every time moving forward due to his professionalism and ease of working with.
Maxwell B. | January 2019
I’d call Geoff for all my home loan needs.
Sean Q. | July 2018
Friendly service, always ready to provide more information and fix issues.
Federico C. - June | 2018
Geoff interactions were precise and to the point. He assisted me in every way to get my house purchase approved and my house being sold as well. Thanks Geoff Hooker.
Mark B. - June | 2018
Communication is key when buying a home, Guaranteed Rate staff are first class when it comes down to working the kinks of mortgage loans. They are great at letting the customer know about all the intricate process it takes to owning a home.
Jorge T. | June 2018
Geoff is excellent to work with.
Geoff Hooker was very professional in the whole process. Whenever I called for questions, he explain to me in detail. I called other lenders and I didn’t get any good responses, not even from my personal bank. I am very satisfied with Guaranteed Rate, I will definitely be calling Geoff for any questions if I needed. I had good customer service from his team members as well. Thank you so much for all your hard work in the purchase of my new home.
Alicia T. | MAY 2018