What people are saying... What people are saying... Back to profile
Hector Cardenas was amazing to work with. He stayed on top of diligence items, timelines, etc. and was very communicative. The entire team and process was seamless
Rochelle R. - Elgin, IL | Apr 2022
Provided personal attention to making sure my loan closed
Robyn A. - Pinellas Park, FL | Apr 2022
Very helpful and complete tasks quickly
Paul W. - Chicago, IL | Mar 2022
Because. They work really fast in all process
Nancy R. - Chicago, IL | Apr 2022
Extremely helpful and professional service
Patricia D. - Chicago, IL | Mar 2022
Hector Cardenas was timely and respectful. He checked in on us on the day of closing and was always available.
William J. - Chicago, IL | Feb 2022
They were always available to clarify my doubts, and on top of everything.
Tiago A. - Chicago, IL | Feb 2022
I love the efficiency of working with Hector's team every single time. I have a couple of properties and he's helped me work this process through very seamlessly and efficiently, it's always a great experience! :-)
Fabiola F. - Fort Wayne, IN | Jan 2022
My loan officer, Hector Cardenas, was great.
Maria M. - Chicago, IL | Jan 2022
Hector Cardenas was so helpful throughout the entire process. Since this was my first time purchasing a home, he took extra time to explain everything to me and made himself available for questions.
Amy A. - Sherman Oaks, CA | Dec 2021
I've worked with Guaranteed Rate before and was comfortable with Hector Cardenas, your representative!
Aaron M. - Chicago, IL | Dec 2021
Smooth and easy process - Hector and his team was amazing. Sheema was also quick and helpful!
Jaime P. - Chula Vista, CA | Dec 2021
I absolutely loved working with Hector. He was always available. He communicated well throughout the process. Hector’s team was amazing to work with. I look forward to working with his team again.
Tameka L. - Chicago, IL | Nov 2021
Excellent service and good communication
Lillian V. - Chicago, IL | Nov 2021
Staff was pleasant and helpful.
Magdalena P. - Broadview, IL | Oct 2021
Great Customer Service and fast closing
Dan V. - Chicago, IL | Sep 2021
I give guaranteed rate 10 out of 10 due to the Speed and easy. But overall the best customer service by Hector Cardenas , who was always available to answer my calls.
Sophia K. - Chicago, IL | Sep 2021
Very fast in getting a response and getting pre-approved
Silvia R. - Chicago, IL | Sep 2021
Great customer service and attention to details, great follow up.
Paul G. - Stickney, IL | Aug 2021
The team at GR, led by Hector Cardenas, were fast, responsive, understanding and nice to work with.
Hugo P. - Chicago, IL | Aug 2021
I love working with Hector's phenomenal team!
Fabiola F. - Fort Wayne, IN | Jun 2021
My lender Hector Cardenas and his team were amazing. Super efficient and super fast processing and approval
Monica G. - Stickney, IL | Jun 2021
I received the best assistance on any matter that came up regarding my loan
Amelia W. - Evanston, IL | Jun 2021
CS and rates are always competative.
Julio P. - Chicago, IL | May 2021
Excellent service, straightforward documentation process.
Alexander M. - Chicago, IL | May 2021
Overall experience was easy and user friendly app.
Eve M. | Mar 2021
Hector and the team are great.
Catherine C. - Skokie, IL | Apr 2021
They were very helpful whenever I had any questions they answered them quickly and in a simple manner. I could trust the person I was working with knowing that they would do their best to get me what I needed.
Yoloxochitl M. | Mar 2021
Hector was great. Very patient and responsive.
Michelo V. | Mar 2021
This is the second time that I use Guaranteed. I rate you very highly due to the quality, promptness, and customer service. I’m very happy. Thanks Hector.
Oscar R. | Mar 2021
From the beginning to the end everyone was so helfull and pacience
Julio L. | Mar 2021
Excellent customer service
Anthony D. | Sep 2020
Hector was excellent to work with. Very thorough.
Nicolino T. | Feb 2021
During the process, I learned many things I didn't know and am glad I know now.
Maria L. | Sep 2020
Hector, our loan officer was amazing. He is responsive, thorough, kind and went the extra mile for us.
Stacy G. | Sep 2020
great customer service and attention
Paul G. | Nov 2020
everyone was nice and very patient with me
Robin D. | Sep 2020
Guaranteed rate was absolutely amazing.
Oscar S. | Nov 2020
Great PEOPLE, Excellent service
Nelson M. | Oct 2020
Referral and positive experience from friends.
Darren L. | Nov 2020
Wonderful service from Hector Cardenas. Easy and efficient process for completing the paperwork and uploading docs.
Lisa B. | Aug 2020
Hector and his team were on top of everything and most importantly always accessible
Lior A. | Sep 2020
Because all the team has experience and ability and the whole team is very friendly I felt very comfortable with all the process
Guadalupe O. | Nov 2020
Hector was absolutely fantastic to work with!...plus I got a rate I’m very happy with. But apart from the rate, the customer service was above and beyond and I’m so grateful for all of his time and patience with us.
Randolph Y. | Jan 2021
It was done very smoothly even during these crazy times.
Fabiola F. | Aug 2020
Thank to Hector Cardenas my DREAM of buying my home came true... He was/ is and will be the best VP Mortgage lender ever!!
Alvaro N. | Sep 2020
Best rate I found, with no obligation to hold additional funds with a direct lending institution to receive the best rate. Also, our Mortgage Officer Hector Cardenas was great to work with and incredibly responsive.
Benjamin A. | Oct 2020
my loan specialist was always in touch and kept me up to date.
Marcelo G. | Nov 2020
Good rates, very responsive staff
George C. | Dec 2020
They were very prompt in completing my load and always responded quickly to any of my questions.
Mark W. | Jan 2021
The process was smooth and Hector was very helpful throughout the process.
Leticia A. | Jul 2020
We closed on time. They were careful about getting all of the necessary information. Everyone was professional and courteous, especially Hector, who responded quickly each time I had a question.
Rosanne T. | Jul 2020
Always appreciate the professionalism and outstanding customer service support of Mr. Hector Cardenas and his team.
Marcus H. | Jul 2020
Super fast and great service
Emmanuel R. | Jul 2020
Awesome service from Hector Cardinas.
Alexander F. | Apr 2020
Hector was brilliant to deal with and made the entire process so easy
Kieran F. | May 2020
I had a good experience with my Loan Agent, Hector Cardenas.
Emily L. | Apr 2020
because I had a very good service and I was offered a very good interest rate on my loan.
Victor M. | Mar 2020
Best rates, fast closing, excellent customer service
Rafael D. | Feb 2020
Hector is Amazing!!! Refinancing was efficient, low on fees. Process was very smooth.
Aijana A. | Dec 2019
Smooth process! Totally satisfied! Second time using Guaranteed Rate and Hector’s service is second to none!
Benjamin R. | May 2019
Professional and very thorough. Thank you for making the loan process painless.
Marcus H. | March 2019
Hector was great and stayed on top of everything! The closing was quick & smooth!
Aijana A. | January 2019
Hector Cardenas was great at explaining every step in our home buying process! Thank you!!!
Natalie S. | September 2018
Great experience! We are so glad our agent, Victoria Thomas recommended you.
Daniel D. | September 2018
Hector Cardenas was amazing and his team were wonderful. It was a professional, thorough and caring and compassionate experience. 200 Stars
Mary Ann G. | August 2018
As always, Hector and his team did a fantastic job.
Kyle V. - June | 2018
I had never used Guaranteed Rate before but I came to the company because Hector, my loan officer, worked there. I am very satisfied with the service.
Elpida D. | May 2018
Hector was awesome, very helpful. He answered all of our questions and got everything taken care of quickly and efficiently.
Andrew W. - Lake Zurich, IL | Jul 2022
The whole process went well and smoothly and everyone was willing to help in every way
Katherine F. - Chicago, IL | Jul 2023
Process was fast and smooth.
Pablo V. - Chicago, IL | Sep 2023
Hector Cardenas and his team showed nothing but the best qualities a mortgage seeker can get. Prompt response to all emails and phone calls, as well as clarification of all documentation. This was my first time purchasing real estate and the experience with this team was absolutely exceptional. Thank you for the support, Hector and Hector's team.
Ernesto C. - May | 2018
Hector Cardenas is awesome
Giuseppe S. - Indian Shores, FL | Jun 2022
The service exceeded my expectations.
Jackeline T. - Chicago, IL | Jul 2022
Hector and team were great!
John J. - Chicago, IL | Nov 2022
Hector Cardenas and his team were amazing. They answered every question and were very quick with everything.
Lindsey S. - Willow Brook, IL | Apr 2023
Great coordination and communication.
Yu Min R. - Chicago, IL | Jul 2023
Hector worked really closed with us and was able to give us a great interest rate and we were able to do the closing for our new home in less than a month.
Josirman R. - Homewood, IL | Sep 2023