What specific steps do you use to help your customers find the best home loan for them?
I like to talk to the customer first and find out about their needs and expectations. Asking about what type of home they are considering, how much they have saved, what are their sources of income along with other important pieces of information, gives me a starting point to match them to the best loan options for them. Having thirty years of experience as a mortgage loan officer is a benefit for my customers, whether they are first time homebuyers, relocating with a company or for retirement, purchasing a second home or an investment property.
What advice would you give new or first time home buyers?
As you make decisions prior to purchasing a home, always keep in mind that one day, you will want to purchase a home. So, as you consider purchasing a new car or boat, bear in mind that the monthly payment should not be so high as to prevent you from purchasing a home. As you make decisions that can adversely effect your credit, remember that it might prevent you from purchasing a home. As you consider job changes, example from a salaried position to a commission position, realize that it might prevent you from purchasing a home for two more years. Even if you are not quite ready, always remember that one day, you will probably want to purchase a home. So, make your decisions accordingly.
As you approach a time in your life where you feel that your job and your location are stable, that is a good time to start investigating purchasing a home. At this point, knowing how your credit looks and building up savings or continuing to build savings, is important. Contacting me to discuss where you are in the process and if you are ready, getting a pre-approval for a mortgage loan is the next step before you start house shopping.
What part of the home loan process do customers find most difficult and how do you help them through it?
Purchasing a home is a process. Today, we are used to having things done instantly. My goal is to get loans through the system as quickly as possible. While we can give pre-approval letters based on pulling a credit report, there are many pieces to getting from loan application to closing that must happen. We will verify employment, income, and assets. An appraisal is required to determine the value of the home. Titlework is needed to show the owner has a clear title. Sometimes these things take time and can be outside of the borrower and the lender’s control. This can get customers frustrated. I keep my customers informed as the process evolves and explain things to help them understand the process and requirements. I want the process to be as pleasant as possible and to reduce frustration by informing the customer about items that are needed upfront and communicating as we go through the process together.
What provides you with the most satisfaction in your job as a Loan Officer?
Watching my customers as they go through various life events (marriage, children, divorce, loss of a spouse, retirement, job changes, grandchildren, etc.) and knowing I helped them either through a purchase(s) or a refinance(s) is very humbling. Having a home provides stability. It establishes roots. It can improve the quality of life. I am so grateful to be able to assist my customers with one of the biggest decisions they can make.
Tell us something that makes you unique or something wacky, yet interesting about you?
I have an undergraduate degree in Music Therapy/Music Education and a Master’s Degree in Music Education. So, how did I end up in a financial field? Musicians are surprisingly good at math. We are always counting.