What people are saying... What people are saying... Back to profile
Helen Sheppard provided us with clear communication and a quick and easy close on our dream house.
Rachel P. - Marion, NC | Apr 2022
How smoothly Helen and her team made the whole process of getting financed.
Michael L. - Marion, NC | Apr 2022
My loan agent Helen Shepard was very helpful and and broke everything down and explained it to me and she was great
Oliver B. - Morganton, NC | Apr 2022
Helen Sheppard was always available to answer questions, and guided me through the process well.
Luke G. - Catonsville, MD | Apr 2022
Great people, the whole process start to finish was easy with online signing and ability to upload most of the required documents from phone or computer
David H. - Port St. Lucie, FL | Feb 2022
Very easy to work with and done in a timely manner
Florence A. - Morganton, NC | Feb 2022
Helen Shepherd is amazing.
David O. - Morganton, NC | Dec 2021
Excellent customer service and communication.
William T. - Hiddenite, NC | Dec 2021
Helen is wonderful. She's friendly, knowledgeable, and responsive. The other agents I worked with were great, too.
Jordanne S. - Morganton, NC | Dec 2021
Helen Sheppard is a mortgage wizard
Jonathan S. - Valdese, NC | Dec 2021
Helen was wonderful to work with
Kurt A. - Hickory, NC | Nov 2021
The Guaranteed Rate Team from the start to my closing were there assisting me and guiding me through the whole process. They were 1st class and easy to work with.
Christopher P. - Alexandria, VA | Oct 2021
Very professional, quick and simple. All questions answered immediately.
Sandra M. - Bostic, NC | Oct 2021
Friendly and professionalism.
Carmen L. - Indian Land, SC | Sep 2021
The process of was smooth and easy. The representatives were informative and helpful on all levels.
Angelia B. - Valdese, NC | Sep 2021
Helen and her team was absolutely the most professional and efficient team I've ever had the pleasure to work with.
Brian C. - Boynton Beach, FL | Sep 2021
The services they provided me were prompt, quick and accessible. The process was easy and laid out in a way to understand. The one on one meetings and phone calls were so helpful. I never was left "hanging" to wonder if my e-mails or phone calls would be answered. They were promptly returned. The professionalism along with the personal, friendliness that was given to me made my over experience so pleasant and not intimidated. All of these reasons I have mentioned are all because of Helen Sheppard. She was my guide and anchor the whole way. She was absolutely fantasic!
Cynthia W. - Morganton, NC | Sep 2021
Really enjoyed working with Helen Sheppard. She is knowledgeable, responsive to questions, and very pleasant to work with
Amelia O. - Morganton, NC | Sep 2021
Helen Sheppard gave very good service
Kenneth O. - Morganton, NC | Aug 2021
Wonderful customer service and help buying a home!
Helana B. - Limestone, ME | Sep 2021
Excellent communication, quick process, and very little stress!
Angelika H. - Kannapolis, NC | Jul 2021
Best rate, best people best closing costs
Stephen M. - Rutherfordton, NC | Jul 2021
Helen is a rockstar. She was extraordinarily responsive, and helpful, always checking to ensure my questions were resolved.
Seth F. - Campobello, SC | Jun 2021
Excellent service and fast turnaround time!
Derek M. - Candler, NC | Jun 2021
Helen Sheppard and C’Mille Best were incredible to work with!
Lee Ann B. - Asheville, NC | May 2021
Helen was very professional and courteous.
William W. - Morganton, NC | May 2021
Good employees, very responsive.
Theodore K. - Aurora, IL | May 2021
Excellent customer service skills.
Glenda C. - Lenoir, NC | May 2021
Excellent customer service made the process very easy. Constant contact helped ensure everything happened smoothly and on time.
Lisa W. - Valdese, NC | Apr 2021
HELEN DID GREAT JOB. EVERY PROBLEM I RAN INTO SHE GAVE ME THE INFORMATION NEEDED TO GET IT FIXED AND NEVER GAVE UP GETTING IT FIXED.
Thurman R. - Forest City, NC | Apr 2021
Guaranteed Rate provided excellent service, a low rate and seamless financing.
Paul A. | Mar 2021
Helen Shepard did a great job delivering as promised.
Gordon S. | Mar 2021
Helen Shepherd was wonderful. She knows her business and is very good at what she does. She walked me through each step and made this refinance so easy.
Paula G. | Mar 2021
Because Helen made the process easy and smoothly
Hope B. | Mar 2021
We trust our representative. The interest rate was a benefit to us.
David C. | Feb 2021
For the most part, the team did an outstanding job at every step of the process.
Michael D. | Dec 2020
Helen Sheppard! This is my second mortgage with Guaranteed Rate and all because of Helen and her team.
Robert T. | Feb 2021
Helen made the process very easy and was very helpful.
Melissa M. | Oct 2020
The process was painless, organized, and easy to understand and complete. I was kept up to date throughout the process and everything was so smooth
Carson C. | Dec 2020
Helen Sheppard went out of her way for us multiple times! We are very satisfied with her guidance throughout this process.
Rebekah A. | Dec 2020
Helen has been a huge help in all the process always looking for the best way for us.
Elisa V. | Aug 2020
2nd time using GR. 1st time also a 10. Competitive rate with an experienced and accessible agent that understood what I wanted, followed up on a timely basis, and consistently met my expectations.
Floyd D. | Sep 2020
Excellent customer service and communication
Melissa S. | Oct 2020
Am a realtor and former banker. Helen Shepard is very good at what she does so I went with Guaranteed Rate because of her. Was very pleased with the choice!!!
James S. | Dec 2020
Helen Shepard was my loan consultant and she did wonderful. If I needed clarification she was more than willing to help.
Amber G. | Jan 2021
Agent is extremely knowledgeable and explains everything in a way that is easily understood. Personal service throughout the entire process.
Jennifer W. | Aug 2020
Overall great experience and the process was easy
Bradley W. | Sep 2020
Good local agent, and ease of the process.
Leonard B. | Dec 2020
Communication throughout the process
Michael H. | Jan 2021
because of the degree of professionalism,and care that was given to us and our loan.
Andrew C. | Jul 2020
Helen Sheppard is the reason I would give Guaranteed Rate the rating. She was there for me. Helen walked me through every step of the way.
Lisa H. | Jul 2020
Exceptionally easy process with help and explanation throughout.
Jonathan K. | Jun 2020
Each step of the way someone was there to help us with the process. Helen and Stacey worked together with us to get everything done correct and on time.
Matthew R. | Jun 2020
Helen was great every step of the way and was always on top of things.
May T. | May 2020
They made process easy,, Helen Shepard done an amaxing job, she was very professional, she kept my interests first
Allen R. | Mar 2020
I received incredible service and support from Helen Sheppard. I would recommend her to anyone I know looking for a mortgage. She went above and beyond and had the utmost professionalism and kindness throughout the entire process.
Iris S. | Feb 2020
All members of the team were so helpful during this process. They were kind, attentive, and thorough.
Melissa C. | Feb 2020
Everyone in Volvo’s was courteous and very accomodating
Candy D. | Jan 2020
Helen was so patient and very helpful.
Janet H. | Jan 2020
Because "Helen Sheppard" took the time to meet my financial needs with care and compassion.
Daniel D. | Oct 2019
Helen, Alyssa, and everyone were wonderful to work with, and helped me through my first closing.
Kasia S. | Sep 2019
The team kept us informed throughout the whole process and answered questions almost immediately! Even after business hours!
Patty A. | Sep 2019
Helen was awesome! She made the process as easy as possible especially for us first time home buyers. We have enjoyed having our loan with guaranteed rate and especially having Helen as a loan officer.
Meaghan B. | August 2019
Our loan officer, Helen Sheppard, was very good. She answered every question, was extremely knowledgeable, and was always available. She made this process easy for us. We highly recommend her to anyone seeking to finance or re-fi a mortgage,.
J M. | June 2019
Very pleasant people to work with. Helen Sheppard always made time to answer our questions.
James G. | May 2019
My lender was very knowledgeable. She explained everything to me clearly. She also took the time to walker me through each step one step at a time. I can honestly say I had my lenders best interest!!! Thanks, Helen Sheppard you were great!!
Cheri W. | March 2019
Helen was awesome and helped me every step of the way. She is very informative and personable. She explained everything in a way that was easy for someone on the outside to understand. Thank you for an awesome closing!
Laura E. | March 2019
The process from application to closing was kept really simple. The process felt streamlined to cut down on wasted time. I had a friend of mine start a home refinance a week before I applied for my mortgage. I’ve already closed and he’s got two more weeks before closing. Thanks for everything!
Daniel L. | March 2019
Helen Sheppard was outstanding and made the loan process easy seem easy. I would certainly recommend her to anyone Buying a home. Thank you so much!
Karen M. | January 2019
Helen did an excellent job helping me through the loan process. She was super on following up on my questions and gave me great advice on purchasing my new home. She is truly an outstanding professional. She is the type of person that gives a business a good reputation.
Alden D. | December 2018
I already referred someone. I loved how fast and easy it was and how knowledgeable Ms. Hellen was and also willing to explain the process and accessible! thanks
Elisa V. | December 2018
Helen Sheppard made the process go smoothly. She took the time to assure I understood everything in getting the loan process completed.
Audrey S. | October 2018
Helen Sheppard was absolutely wonderful. She was with us until the very end and made the process bearable. We loved every minute of it.
Caroline M. | July 2018
My loan officer Helen Sheppard made the process easy to understand. She stayed in contact with me and answered all my questions very quickly. This was my first time buying a home and she helped make it an enjoyable experience.
Timothy L. | August 2018
Extremely professional and knowledgeable. I was kept informed and treated like a person, not another loan.
Jennifer W. | September 2018
Helen Shepherd was amazing and worked promptly on my account. She made everything so easy!
Rebecca E. - Morganton, NC | Aug 2023
Professional, responsive, excellent communication
Ronald B. - Hickory, NC | May 2022
Helen Shepard was amazing. I could not have asked for a better experience!
Carson S. - Nebo, NC | Aug 2022
My lender (Helen Sheppard) was ALWAYS there for me no matter what time of the day it was. Any questions I had, she''d call me right away and go over it in details with me.
Mao V. - Connelly Springs, NC | Jun 2023
Helen made the process very simple and helped me through any problems I had.
Noah F. - Marion, NC | Aug 2023
I was first worried that it would be difficult to do this from another state. I was so wrong. Helen and everyone stayed in contact and answered every question I had. To be honest, it was easier and smoother than my original mortgage. Thank you.
Lois W. | August 2018
Guaranteed Rate serviced our home loan 9 years ago. When we recently decided to move and buy another home we were so pleased with the service we wanted to work with GR again. We were once again pleased.
Chad S. - Midland, NC | May 2022
Helen Shepard was amazing and made everything so seemless and easy
Kenneth M. - Matthews, NC | Jun 2022
Working with Helen was a dream! She kept us in the loop constantly and was always on top of things.
Jenna S. - Columbus, GA | Jul 2022
Helen was AMAZING! The whole process was so EASY!
Michael H. - Morganton, NC | Aug 2022
Helen Sheppard was the consummate professional and made the process quick and effortless for us.
Michael D. - Fort Thomas, KY | Sep 2022
It was like dealing with a friend who had your best interest in mind yet, was professional and knowledge for the situation.
Diane B. - Morganton, NC | Dec 2022
Everyone in Guaranteed Rate was very helpful and they will guide you throughout the whole process. Overall, my experience is phenomenal and they are highly recommended to everyone who are looking for a home.
Jose P. - Lincolnton, NC | Feb 2023
Very efficient and expedient. Smooth, quick process
Thomas W. - Morganton, NC | Apr 2023
Helen was excellent to work with and made things go as smoothly as possible during my home-buying process.
Ashley P. - Morganton, NC | Jun 2023
Great staff who stayed on top of the requirements of the process for me.
Michael D. - Valdese, NC | Jul 2023
They were great to work with, helpful, nice, answered all my questions and addressed any concerns I had.
Melissa C. - Marion, NC | Aug 2023
Because the process was very streamlined.
Andrew C. - Morganton, NC | Oct 2023
Helen Sheppard was excellent!
Dorine J. - Greensboro, NC | Nov 2023