What people are saying... What people are saying... Back to profile
guaranteed rate team is very helpful guiding through the process
Gang L. - Acton, MA | Apr 2022
Very effective and accurate
Chenghuan X. - Newton, MA | Mar 2022
The team worked so efficiently and passionately on our case. They really did a very good job!
Yan X. - Framingham, MA | Mar 2022
Hong Geng and her team are very professional and helpful.
Yu C. - Allston, MA | Feb 2022
The mortgage borker, Geng Hong, provides excellent service.
Wenbin C. - Sudbury, MA | Sep 2021
Hong Geng is my loan officer, she is vey responsive and super helpful during our application process.
Xi Y. - Foxborough, MA | Dec 2021
Excellent service and competitive pricing. Fast response, clear instructions, smooth communication.
Siyuan S. - Bedford, MA | Aug 2021
My loan officer and coordinator worked super efficiently and professionally.
Hao Z. - Brookline, MA | Aug 2021
Hong Geng is my loan agent. She is very responsible. My case is not an easy one. Besides the refinance piece, there is also task to remove the previous co borrower from the title. She handled it well and made the whole process very smooth. It was such a pressure to work with her and I appreciate her help.
Rui L. - Belmont, MA | Jul 2021
prompt and customer oriented
Tinghui X. - Andover, MA | Jul 2021
the loan officer is very good.
Geng R. - Brookline, MA | Apr 2021
My agent, Hong Geng, was wonderful. She was very responsive, knowledgeable and worked very hard to help us through the mortgage application process.
Guojie H. - Sudbury, MA | Apr 2021
People are professional and friendly.
Zhigang S. - Lexington, MA | Apr 2021
Excellent customer engagement
Lixin S. | Mar 2021
Hong was knowledgeable, efficient and easy to communicate with. We had a great experience.
Huiling G. | Feb 2021
Hong Geng did a great job.
Qin Z. | Aug 2020
Efficient speed in approving our refinancing request
Shirong L. | Feb 2021
The refinancing service we got from Hong Geng is super.
Xiuchuan L. | Aug 2020
professional services and competitive rate
Peter Z. | Aug 2020
Good customer service and Hong Geng is really good at explaining complicated questions.
Kuan Z. | Sep 2020
Everything runs great! Everyone Is professional!
Yuanming G. | Oct 2020
I am very impressed with Hong Geng's service. She is always on top of everything during the process. I've recommend her to some of my friends already.
WENBIN C. | Aug 2020
The overall experience is great. I got the reference from my friends.
Dongqing X. | Sep 2020
Friendly, reliable, responsible and trustworthy
Jianjing L. | Nov 2020
Experience stuffs and exceptional service.
LENNY C. | Dec 2020
friendly loan officer, great customer service and low rate
Yihong W. | Jan 2021
Hong and her team are superb in customer support.
Changgang L. | Jul 2020
Trust, easy, informed and customer first, certainly low rate!!
Leijun S. | Jul 2020
Great services & fast speed to close my loan
LiJuan H. | Jul 2020
Easy to use interface. Responsive loan officer.
Xihao H. | Jul 2020
Great service and very professional!
Wenqiang X. | Jul 2020
Guaranteed rate did awesome job in every aspect of the whole refinancing process.
CHUNYAN P. | Apr 2020
My refinancing went smoothly with Guaranteed Rate.
Wen X. | May 2020
Every step we take is clearly instructed and online signature process is easy and well explained. Loan representative and underwriter work delightedly to get things done timely.
Steven Y. | Apr 2020
We have worked with Hong Geng for more than a decade now, she never lets us down, every step of the way, I felt comfortable calling her and she explained things well. Danielle Velasquez is new to us this time and she was great, calm, communicative and detailed. Overall a pleasant experience
MIN C. | Jan 2020
Excellent service and response
Jianwen F. | Jan 2020
Good and fast services.
LiJuan H. | Dec 2019
Sale officer extremely capable
Gui Hua Z. | Sep 2019
Efficient and convenient
Lei S. | Sep 2019
Hong, Maria Jones, and Ryan are the persons I worked with for my loan and I have very good experience. Really appreciated their help and enjoy working with them.
Jian-Min Z. | April 2019
In general, is a good experience. Miss Hong doing a good job. Very hardworking loan officer. Thanks to all for helping me to go through all.
Sandra C. | March 2019
Hong is the best loan officer we have ever worked with.
Wenyao C. -Winchester,MA | SEP 2016
Hong Geng is easy professional. Communicating and working with him is easy.
Yongqiang T. -Lexington,MA | SEP 2016
Hong made the impossible possible. I really appreciate her hard work & the well thinking for customers. Hong and her team at Guaranteed Rate always work so hard to help us get our mortgage even before the timeline requested by the seller. A wonderful team to work with, especially with Hong as the best lead! She is an awesome and the best loan officer!
Peng F. – Newton, MA | Jan. 2015
Hong and her team are so knowledgeable and prompt. Everyone worked hard and did their part promptly! We were able to move through the steps quickly!
Yan B. -- Sharon, MA 6/30/2014
“I worked with Hong Geng at Guaranteed Rate and I made the right decision! Hong and her team are friendly, efficient and effective in the entire process. They kept me posted on each step and answered all of my questions. We got the greatest rate that we could at the time. They also paid the closing costs for me, making the closing process very smooth without any hassle. I had a great experience working with Hong, Doug and Crystal. They will definitely be my first choice when I need to refinance. Highly recommended if you are looking for a loan!”
Ray L. -- Westborough, MA -- 7/2013
Hey, check out this amazing review from Aravind about Hong! “We had a great experience working with Guaranteed Rate! Hong Geng is the best. I highly recommend her for Massachusetts residents looking for a home!”
Aravind S. --- Westford, MA --- 5/2013
Hey, check out this amazing review from Lisi about Hong! “I am very appreciative of all the help from Hong Geng and the rest of her team at Guaranteed Rate for making my mortgage loan application very easy! I found this whole process to be very smooth, efficient and free of stress! Thanks so much to Hong and her team for securing my loan and making my property purchase as easy as possible!”
Lisi W. --- Arlington, MA --- 4/2013
Hey check out the glowing review from Chong about Hong! “Hong Geng was excellent, very professional, responsible, patient and friendly. Hong helped us save a bundle. I have already recommended Hong and Guaranteed Rate to my friends, neighbors and colleges! Thanks again Hong!"
Chong R. -- Chestnut Hill, MA -- 03/ 2013
Hey check out the amazing review from Lin about Hong! “I have obtained my mortgage and also refinanced with Hong Geng and her team a few times. Each time the experience was excellent! The refinance rates were incredible and the closing process was swift and easy! https://www.facebook.com/guaranteedRate1
Lin G. -- Newton, MA -- 01/2013
Hey check out the amazing review from Melissa about Hong!” “Hong, along with the team were excellent to work with. Our closing was very complex and the entire teams made it happen as smoothly as they could! We are truly grateful for their efforts! We were able to close in a short amount of time due to the extra work implemented by the team!”
Melissa E. -- Wakefield, MA -- 01/2013
Everything went very smoothly! Hong Geng and her team were very efficient! I didn't believe and still can't believe that we were able to close 10 days after the signing of our P & S!! I will definitely recommend Guaranteed Rate, especially Hong Geng and her team, to all of my friends and family without any hesitations!
Edward L. - Canton, MA 5/2012
Hey check out how amazed Paraskevas was with Geng services! “We have worked with Hong Geng twice over the past year for two refinances of our mortgage. She was a pleasure to work with, very responsive, two great rates without closing costs, and minimal headaches! I would definitely work with her again if needed! Geng was very professional and nice!” https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/
Paraskevas H. --North Andover, MA --12/2012