TestimonialsCustomer testimonials Back to profile
Love doing business with Guaranteed Rate. They are patient, prompt, and the best in the field!
Jessica A. | July 2019
Great knowledgeable Indu, and team were on it the entire process couldn't been more happier the way they were able to get this loan done. thank you have a great day!
Floricelda A. | July 2019
The loan officer (Indu Kapoor) was outstanding and addressed all my concerns within a timely manner.
Christian A. | July 2019
Great understanding of the mortgage landscape. Great staff and made a complex process look so easy.. Thank you.
Sandeep R. | July 2019
Indu makes home buying experience easier than getting gas or going to the grocery store. With Indus this was my 4th loan. Thank you Indu and Guaranteed rates!
Kamran K. | July 2019
Indu Kapoor and team are a dream to work with. The perfect blend of leveraging customer service with technology to create and absolute WOW lending experience.
Karthik K. | May 2019
Indu and her team made my experience stress-free, fast and extremely easy. I will only do business with them from now on and have recommended them to several friends and family members already. Thank you so much Indu!
Roya K. | May 2019
My loan officer Indu was the best person I could have come across. The whole process was so stress free. She is of great value to the company and keep up the Good name of the company. I am surely recommending all my friends and family to Indu and Guaranteed Rate. Keep up the good work Indu. You are the best.
Sobin M. | March 2019
This note is one of gratitude and appreciation for Guaranteed Rate and Indu Kapoor in particular. She was tremendous in the service provided for our new home. Everything flowed smoothly, quickly and accurately. This has been by far the best experience we have had with a transaction of this nature. My family and I would like to thank you for all your help during the loan process. Anyone I know who needs a home loan will be calling you first! We are very impressed with you and Guaranteed Rate. Thank You.
Kunal K. | March 2019
I have now worked with Indu and her team for 3 different home loans. Each process was a wonderful experience. We had difficulties with the home builder on the second home and Indu was a great advocate for us. With the most recent home loan, the process was so easy and completely stress free. We LOVE working with Indu and will continue to use her in the future if needed. We will also refer her to anyone we know that is about to enter the home buying process. If I could rate her a 20 on a scale of 10, I would!!
Heather C. | March 2019
Easy friendly, no pressure, very very helpful, Indu and team are awesome!
Maria R. | March 2019
Indu provided a high level of communication and customer service throughout the process. She made it very easy to get through the refi process. I have already provided her contact information to another friend.
Sancy F. | February 2019
Indu Kapoor is very informative, helpful and friendly. She took time to explain everything and was very patient with us as this was our first time home buying and she made it very simple for us. We would definitely recommend her to all our friends and family.
Akash R. | February 2019
Indu Kapoor & team are the best strategic partners we have associated with for our real estate business. It was great working with them from start to finish.
Parul G. | February 2019
Indu Kapoor is the best. She is very experienced and very knowledgeable about her business, this is the second time I used her services and will recommend my friends and family her name.
Barkat G. | January 2019
Indu and her team are amazing! They got us from loan approval to clear to close in one week! Indu knows her stuff and found the perfect loan and rate for us. She answered every question and kept us in the loop at all times. We couldn't have asked for a smoother transaction. We will definitely use her again and will refer her to everyone we know buying a home.
Robert S. | December 2018
Indu Kapoor is your greatest asset. She was tremendously helpful at all times, and I will always recommend her.
Rhonda E. | January 2019
Indu Kapoor is awesome and supportive. Also, her team is good.
Veera C. | January 2019
Indu and her team at Guaranteed Rate were AMAZING!! They made my loan process very smooth and easy. Indu & her team were very professional with prompt communications and answered all my questions throughout the entire loan process from pre-approval stage to closing documents. Thank you for providing me A++ service for my house loan.
Salim R. | December 2018
Their staff was very nice all able to answer any questions i had . I thank you for everything
Rachel G. | December 2018
This Team was great to work with. They made the process of getting a loan easy (if getting a home loan is ever easy). We use them in the future for other loan needs.
Brenda E. | December 2018
The process was very smooth from start to end. I was kept in the loop at every step. I felt that I received responses 24/7, especially Indu and her team was responding to my questions as soon as possible.
Senthil A. | November 2018
Indu Kapoor was great to work with. From the outset, she adopted a consultative mode, and she went out of her to make the experience pleasant. Indu is knowledgeable, trustworthy and friendly to work with. Thank you, Indu!
Soudagar A. | November 2018
I want to thank Indu Kapoor for all her help. She answered all my questions. We are very thankful for all her help.
Maria M., October 2018
Indu is the best mortgage officer I have ever worked with. She is very responsive and very clear on making the process easier for me from start to end. I will definitely go thru her for any future properties I want to buy. Best work from her on this loan. Cannot ask for more. Regards, Sai.
Saiprasad M., October 2018
Indu and her team were simply amazing. They stayed in contact with us throughout the process from beginning to end. They answered our questions whether they were done so through email, phone call or text. They took so much pressure off of us. Taught us so much along the way. We love them so much!!!!!!
Brian J. | September 2018
Indu Kapoor was very knowledgeable and easy to work with, She was great!
Ali M. | August 2018
Everything was good and was in line with what I expected. Indu was fantastic and on top of things. One thing I would have liked given that I did a rate lock is to get a report about rates or at least more updates.
Adnan K. - August | 2018
Indu was great!
Dorsa G. | July 2018
Indu Kapoor and her team are committed to helping people secure the loans they need. They are friendly, professional, and prompt in their responses. I will always trust them with my loan needs in the future and will continue to recommend them to family and friends. This team is simply the BEST!
Sandra H. | July 2018
Guaranteed Rate Team has been exceptionally competent, knowledgeable and prompt, i had a change to interact with other members of team and found all of them to be very compassionate, hardworking and easy to work with with. They were very transparent about the whole process, quick to point out short comings and quicker to resolve them if any in the process. I'm very happy I worked with a great team and will be honored to refer them any of my family and friends.
Sosheel N. | July 2018
Guaranteed Rate is so great! Indu Kapoor was very helpful! Guaranteed Rate was so incredible in approving my loan and helping me along the way. I am forever grateful to Guaranteed Rate. I would definitely recommend it.
Gurmit S. | June 2018
Very good customer service.
Mounir M. | May 2018
Thank you so much. There are no words to describe the gratitude for your team and your efforts to make this happen for my family. Your team are the definition of going above and beyond to get the job done.
Joanie P. | May 2018
Indu and her team did a great job.
Ruben S. - May | 2018
I have no where seen this kind of understanding and team play - great team work- great and very respectable people to work with.
Akram S. | May 2018
Worked with a great team. They made sure the process went smoothly and kept me in the loop the whole time. Have already recommended Guaranteed Rate to a colleague and would continue to do so based on the great experience I had.
Afolabi A. | May 2018
Indu is out if this world; it is her support and guidance which made it possible for me to close on the house.
Kamran K. | January 2018
Bless The Lord! Thank you so much for your (and Your Team's) diligence to my loan. I will never have the proper words to express my sincere appreciation but I Thank YOU ALL from My Whole Heart!
Letha N. - Funded 11/2017
Indu has excellent customer service, excellent response & followup. Indu and her staff played a vital part in reviewing and closing loan in a professional & timely manner. I really enjoyed working with Indu Kapoor and will be referring friends & family for her expertise.
Acie G. | November 2017
Mrs. Indu Kapoor was helping a lot of people from Myanmar who did not have any knowledge about the loan. She always showed the way how we could achieve our goal. I knew her for my friends loans before I got my loan. Using the online application is little bit of a struggle but she always called us ahead of time to explain how to do it. Guaranteed Rate has a big name among us as well as Mrs. Indu Kapoor. Thank you for helping me and my friends.
Sharefa D. | October 2017
Thank You All so very much for your support!!!You were all extremely helpful and patient throughout this process. I am immensely grateful that I had the privilege to work with such a professional team as you all have been. Thank You once Again!
Brenda A. - July | 2017
I went through a refinance recently with a big commercial bank. My experience with Guaranteed Rate was so much better for several reasons: 1) Guaranteed Rate had quick responses with requests and follow up requests for documents, I didn't have to wait weeks for someone to decide that I didn't have enough information. 2) The website made it easy to upload large attachments/documents - other banks have real problems with file sizes, lost files, or disjointed upload process. 3) I could actually email Guaranteed Rate directly without having to email someone through the bank's cumbersome secure email server/system. I would definitely go to Guaranteed Rate again for my next home loan!
Jarret R. - 6/21/2017
The processes was as easy as it could be. Indu and team (Anita Ishee and Denise Collazo) made it as painless as possible! I appreciate them so much and will definitely be recommending Indu and team to anyone purchasing a home!
Bernabe M. | 06/13/2017
This was an emotional roller coaster for me. I've purchased homes before and this one was different because of the paperwork and documents required from me. It was very stressful at times. However, Indu Kapoor and her team did everything they could to ensure the process continued and I understood what was needed and the reason why. They always remained professional, positive and encouraging. I may not have been the best customer at times. But they definitely remained to be helpful and encouraging. Nights that I was scanning documents and uploading them, they were right there responding and letting me know their intent to proceed with the documents and approval process. I will recommend this company to others. I appreciate your staff/team for being there for me even when I thought I would not make it to this day to say, I'm once again a homeowner!!!
Renobia W. | 06/09/2017
Indu Kapoor was an absolute joy to work with. Indu and her team were very efficient and allowed us to close earlier than expected. I will absolutely recommend Indu to my colleagues and I do plan to purchase investment properties / refinance through Indu in the future.
Omair C. - May | 2017
I truly want to thank you for being such an important part in the financial concerns on our home loan. Your knowledge, professionalism, effective, and timely responsiveness to my needs will NEVER be forgotten. I pray that you and your team will continue to grow in prosperity to enrich other families as you have done for us. We are extremely grateful for everything you've done for us. YOU ROCK! May God Bless You Always!
Sandra W. - May | 2017
Awesome. Thank you again for all of your help, Indu. We really appreciate how quick and professional you were through this whole process. We were prepared for a long and hard process and things never seemed as bad as some of the horror stories we had heard. We will definitely contact you again when we look for out next home down the road.
Phong & Loanly T. | 04/29/2017
Very happy this was a very difficult situation to refinance when no one else would even try thank you.
Fred. H | 3/13/2017
I got to know Ms. Indu Kapoor by recommendation of my broker. She really did live up to my expectations. She always replied so fast, so that I really could be relieved from irritation and worries. I had believed the major banks were better, but I have learnt through my experience that the people who make the loan are the most important. Also, it was very convenient that, through their website, I could know what documents I must prepare. I really appreciate everything she has been doing for me. I recommend Ms. Indu for anyone who is looking for a loan. Thank you very much Ms. Indu, her team members, Ms. Anju, Ms. Aspen, and Mr. Greg. I will continue to purchase my properties with Guaranteed Rate.
Noriko D. | 3/20/2017
The team was phenomenal! They were very responsive, answered any questions that I had(if they didn't know they found an answer). I would certainly work with them again and have already referred a friend to use them on his next purchase. So grateful to have worked with them! Indu, Greg and Aspen thank you all!
Demond W. | 3/13/2017
Indu Kapoor, Anju Shakya and Aspen Real are the BEST!!! THANK YOU ALL FOR YOUR GREAT PROFESSIONAL WORK!! I AM LOOKING FOREWORD TO WORKING WITH YOU ALL ON MY NEXT LOAN.
Gidon S. | 02/28/2017
Thanks for all your help getting the mortgage loan. My family & I will definitely recommend your services to anyone looking for a mortgage. The time and effort you put into our loan and closing process is very obvious and we really want to thank you for everything you did in for us to get our new house. Also my special thanks to Fary & Anju. God bless you and your family.
Mir & Asma A. | 01/31/2017
I loved working with Indu and her awesome team of associates. They were all very knowledgeable and timely during the entire loan process. I will definitely use this team for any future purchases and all of my family and friends will be referred to this company. Thanks to everyone for blessing our family with our mortgage needs. No other company could have been better.
Sandra H-W. - 12/14/2016
Indu Kapoor and her team did an excellent job securing my renovation loan. I'm very satisfied with the service Guaranteed Rate provided to me.
Jacqueline S. -12/27/2016
A special note for Indu Kapoor and her team. When I reached out to her - my closing date was only a couple of weeks out - add to it the Year end holidays. She was very prompt, courteous and responsive. I am still amazed that she pulled it off in time for my closing. Extremely happy and satisfied customer. I have been in this business for 10+ years and never seen this before. You are going to get lots of business from me. Great work !!
Unmesh M. - 1/10/2017
A big THANKS to Indu Kapoor for making this loan happen. She was very involved and top on the application since beginning, remained very responsive throughout the process until funding. I'm glad my friend Anuj sent me to Indu. Now I will do the same when my other investor friends ask me for a great lender. Thank you for everything. Appreciated!
Parul G. - 11/14/2016
Thank you for all your help, support, cooperation. You guys are very professional, and I enjoyed working with you all. I will recommend you to my family, relatives, and friends, and I'm sure the will get all the same courtesy. Thanks again.
Yasir A. - 10/17/2016
Excellent service, prompt response, very good in explaining every aspect and details, overall it was a smooth transaction!
Shital S. - 6/27/2016
Thank YOU! I can't say enough of how much of a pleasure it was to work with you and your entire staff again. You all were always so nice and put up with me during this madness. Honestly, you and Martie were the bright lights in all of this madness.
Heather C. 06/30/2016
Indu Kapoor is an AMAZING Branch Manager - she took good care of me and went above and beyond to make sure I was informed every of step with my refi. Guaranteed Rate is lucky to have such an asset!!
Tammy J. - Funded 6/27/2016
I am really struggling to find best words for your dedication, commitment, satisfaction & follow-up. We sincerely appreciate your efforts for successfully closing our house. Now we feel that our loan was indeed in safest hand. We are sure; without your help it would be tedious & frustrating of getting the mortgage for people like me (H1B Visa). We once again would like to thank you & your entire crew for extended help.
Ashok T. - 6/29/2016
Indu, thank you again for make this dream come true one more time, and all the hard work you and your team did for us. Again Thank you!!
The Castanedas - 6/22/2016
Indu made this whole process easy for me given my busy scehdule and travel. She also found a way to work around difficult situations which is why I would come back when we purchase a new home next year.
Shawn A. - 4/1/2016
Part 1: I was declined on my loan from the builder in house financing just 2 days before the closing on the house. I almost gave up and thought I was never going to have this new home. The realtor I was working with introduced me to loan officer "INDU" who is extremely knowledgeable, professional, and soft spoken. I do not want to take more time to explain how much the whole process took, but it is very important to mention for others that my loan had to close in ONLY 12 days otherwise the builder was ready to cancel the contract.
Adnan A. - 3/11/2016
Working with Indu Kapoor and her team was an absolutely amazing experience! I received fast responses, easy to work with/step-by-step process and overall great customer satisfaction! I'd definitely work with Indu and her team again, as well as recommend them. Before obtaining this loan, I would hear horror stories about how hard it is; that was definitely NOT my experience. They made the loan process as smooth as possible, especially being my first experience. Great team. 5 star rating. A+++++
Nora G. April 26, 2016
Indu Kapoor and her team were fantastic! It was a pleasure working with them. They were diligent in closing our loan quickly.
Rachel P. - 02/29/2016
Part 2: Also, I was surprised that Indu and her team work any time when needed. I have seen emails sent to my inbox for immediate response even late at night and on weekends. I never had an issue trying to get a hold of them. I highly recommend others to go with Guaranteed Rate for any product they serve. Indu and her entire team all amazed me with their time delivery. As a result: I have requested them to refinance my second home and hopefully this should be taken care of with my new home mortgage done. :) Thank you so much everyone for their hard work and commitment!
Adnan A. - 3/11/2016
She worked extra hard to help me refinance my house and she is awesome. I would recommended her to all my friends and family. Thank Indu Kapor for your help and your hard work.
Mariam R. - Allen, TX
Indu Kapoor was extremely helpful in keeping us informed of the loan status; information request; and diligently working on our behalf with her supporting staff. I would recomment Indu Kapoor, of Prospect Mortgage, to anyone seeking a home loan or mortgage.
Sylvester J. - Odessa, TX
Indu Kapoor and her team kept me informed every step of the way. Whenever I got anxious, if my loan would be approved , they would sense my anxiety and gave me comforting information.I have recommended two potential buyers so far, included one of my tenants who have rented from me for 13 years.I am enjoying my new home....Thank you.
Philip S. - 02/29/2016
Indu is very nice and knowledgeable. She knows what she is doing. She replies to queries very promptly. Overall I am very satisfied with her.
Muhammad A. - Lewisville, TX
I was the Listing Agent but the Loan Officer provided status of loan process and transaction at all times. It is always a pleasure working with a professional that is very knowledgeable.
Dorothy C. - Houston, TX
Indu was so very kind and understanding from the very beginning. She worked well past a 5pm time that I had dealt with from a previous loan officer at another company. She let me know what was happening every step of the way and gave me confidence in the process.
Patricia B. - Carrollton, TX
This one was one of the most difficult I've done ever. Having to re-motivate the buyer and continuously asking for documents and back to holding it together again. Indu Kapoor and her team were ready and willing each time I needed them! We certainly pulled together as a team to make it happen. I'm so grateful to have Indu to work with. She's certainly earned a spot on my "Lender options" signature for my email!
Katrina H. - Rowlett, TX
I loved working with Indu. She was always prompt and kept me up to date. She also gave me real answers as opposed to my prior Loan Officer that ended up not even being able to do the type of loan he kept saying he could do!
Amory C. - Austin, TX
Loan Officer Indu was the best.
Labhesh G. - Euless, TX
Really magic to me, only in nine days closing on my house. I even can't believe it.
Binduben C. - Garland, TX
She got the loan completed and done; we had a deadline to meet and we were able to get it done. When needed she stepped in and got to the point and got through the process in a timely manner. She was also contactable throughout the day; she would reply back on email sometimes 7-8pm and as early as 8am. I definitely will use Indu Kapoor for our future loan needs. She will always be the first option.
Raju P. - Dallas, TX
SHE AWLAYS KEPT A VERY OPEN LINE OF COMMUNICATION. SHE WAS ALWAYS PATIENT WITH MY MANY QUESTIONS AND CONCERNS. ALSO VERY KNOWLEDGEABLE AS TO THE PROCESSES, AND AVAILABLE AND RESPONSIVE TO EASE MY WORRY DURING A VERY STRESSFUL TIME AND MAJOR LIFE DECISION.
Christie G. - El Lago, TX
A big part of the home buying process is being able to provide sellers with much needed documentation in the blink of an eye. Failing to provide this can cut a deal short before it has even gotten started. When my wife and I were bidding on houses, Indu was constantly on call providing us with the letters we needed to show our seriousness in record setting time. Even on Memorial Day weekend, she took time out of her day to work on our pre-approval and made sure that we had everything we needed to pursue the houses we were interested in. I would highly recommend Indu; she will not let you down.
Thomas P. - Denton, TX
She came back home and saw that all went the way it's supposed to. She always comes through.
Frank D. - Rosenberg, TX
Working with Team Kapoor is an excellent experience which really helped me in choosing my home and also understand customer requirements. Team Kapoor helped me, providing every aspect of the mortgage and best rate of interest in making my decision easy for buying a house. Excellent team!
Aijaz D. - Richardson, TX
She had a good understanding of the issues faced by Asians as it relates to assets abroad. She helped me in successfully meeting the loan criteria by guiding me during the loan approval process.
Manoj K. - Crossroads, TX
Angela had a lot to deal with, as our loan and finances were very complicated. I lost hope and patience several times, as it was a 4 month long ordeal, but she never did. When I was ready to give up, she was very helpful and encouraging, always quick to respond even when I knew she was home with her family. I appreciate her hard work so much.
Christopher W. - Rockwall, TX
Indu Kapoor worked very hard for our mutual client, even when the obstacles became overwhelming, she stuck by them.
Patricia M. - Copperas Cove, TX
Being a real estate broker for 10 years, this was the first time I saw a lender finish paperwork 4-5 days before the closing date. Indu Kapoor was very fast in responding my questions and very helpful in providing us the best rate.
Netly K. - Carrollton, TX
I'm happy with Indu. She and her team are very cooperative.
Shahida K. - Allen, TX
Indu is amazing and her whole team is great also.
Fabrizio L. - Fort Worth, TX
I was a return customer for Indu Kapoor and again she knocked the ball out of the park! My real estate agent and title company stated how good it was to work with a Loan Officer who is on top of her game. I bugged her with my questions after hours and on the weekends and she always returned my calls. You have a gem (Indu Kapoor), I hope Prospect Mortgage appreciates her. Bettina did an excellent job as well. Hats off to you ladies!!!!! I will speak to you again...soon...for my next home purchase.
Barbara S. - Arlington, TX
Indu Kapoor was exceptional in helping me secure the type of mortgage that best suited my needs. Her team were simply fantastic in walking me through the process and ensuring all bases were covered. I will not hesitate to call Indu for my next home purchase.
Tammy J. - Dallas, TX
Information was well explained. No problem to getting in touch with the Prospect Mortgage employees. All e-mails and messages were promptly responded to. Everything was great!
Dung H. - Dickinson, TX
Indu is the greatest! She always does a great job on closing all of my loans!
Sookie D. - Crowley, TX
Indu was available 24/7 and always responded very quickly to all of our questions and concerns. That is why this is the second time we used her for our mortgage loan.
Charles M. - Galveston, TX
Ms. Kapoor and her staff couldn't be any better. Everything went so smooth all the way to signing. We provided what they asked for and all we had to do was sign the mortgage papers. It was a pleasure and a honor to be represented by Ms. Kapoor and her staff at Prospect Mortgage.
Sidney W. - Seagoville, TX
Saved the sale for me and was able to process the loan for the Buyer after it was declined after 40 days with another bank.
Janet L. - Carrollton, TX
Indu Kapoor always answered my phone calls or called me back at her earliest convenience. I couldn't have asked for any better service for my buyer or for myself as representing my buyer. Indu, understood that my buyer was under contract on a short sale and knowing the urgency, she worked week-ends and nights trying to make the deadline of getting the file closed per the sellers lender's deadline date on their approval letter. And Indu made it happen!! Indu Kapoor is the best Loan Officer that I have ever worked with and I have worked with a lot of Loan Officers!! Thanks so Much Indu!!
Jeannie R. - Spring TX
Indu Kapoor's professional mannerism is outstanding! She's very knowledgeable and her teammates made my home buying experience stress free!
Lisa W. - Houston, TX
Indu does EVERYTHING well. She is incredibly responsive, answering questions, emails, phone calls day, evening, weekends. Sammie Pham is equally dedicated. They are a fantastic and amazing team and I am telling everyone I know and then some! :-)
Maria C. - Celina, TX
Indu Kapoor was my Loan Officer. She was positive and proactive. She has a very good team working with her who know how to handle a loan so that you get to closing without a lot of drama. I appreciate it and will definitely continue to refer her and to use her again.
Charles C. - Missouri City, TX
Very friendly. Made all aspects of the transaction clear. Always available, often answering her phone herself. Very professional. Indu Kapoor and her associates did an excellent job.
Margaret S. - Dallas, TX
Indu and her team were very professional and always responded quickly to our questions. They did an amazing job. We are truly thankful for their help.
Sandra H. - Dallas, TX
Indu is AMAZING! This is my second loan with her and I highly recommend her! She stays with you through the whole process! We had issues with the title company and she went far above and beyond to ensure that the loan closed asap! She definitely makes the whole process a great experience!!
Maria C. - Cumby, TX
Excellent support from Indu Kapoor and team step-by-step in the overall process. Very informative and made me more comfortable in the whole engagement.
Sreehari P. - San Antonio, TX
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