What people are saying... What people are saying... Back to profile
Professional and efficient service. I’m sure others were involved and I thank them…Special thanks to Jack Ma, Jasmine, and Melanie for making this loan approval as smooth as possible. I really felt that they were doing their best on their end.
Philip R. - Metuchen, NJ | Mar 2022
The process for extremely long in my case.
Chandresh B. - Little Falls, NJ | Sep 2021
Jack Ma and his team were PHENOMENAL
Eric F. - Mountain Lakes, NJ | Jun 2021
Guaranteed Rate was very easy to communicate with. Jack Ma was accessible via text whenever I had a question and every person that I interacted with along the way was extremely helpful for a first time home buyer like myself. I felt like each member had my best interest in mind and I really appreciated that level of care.
Agnieszka M. - Ridgewood , NY | Jun 2021
Outstanding Customer Service.
Thomas Q. - Belleville, NJ | May 2021
Ease of working with the Guaranteed Rate team and a great rate.
Francis E. - Randolph, NJ | May 2021
Got the best rate, best service, very quick responses and extremely quick closing. Very clear on what we were signing, what the loan terms were and when to sign the documents.
Rishi M. - West Orange, NJ | May 2021
Jack Ma was fantastic. He went above and beyond to provide excellent customer service.
Torri D. | Mar 2021
Easy to work with, knowledgeable friendly staff.
Catherine W. | Mar 2021
Very pleasant and professional experience
Pasquale G. | Feb 2021
They were patient with us and able to explain everything well since we were nee to this process
Rachel Ann C. - Parsippany-Troy Hills, NJ | Jun 2022
Positive experience. No problems with our refinance.
Benjamin S. | Feb 2021
Jack Ma made the experience seamless
Arun M. - Jersey City, NJ | Jun 2022
From the incredible, thoughtful, and meticulous efforts of Jack Ma and the Guaranteed staff.
Dale S. - West Hempstead, NY | Aug 2022
easy to follow process, not overly invasive, totally knowledgeable and friendly staff, entire process handled efficiently
Stephen C. - High Bridge, NJ | Sep 2023
Jack Ma was instrumental to the success of this mortgage process. He was professional, patient and on top of the process every step of the way. All the associates he had on the team working for us were 100% as competent and together they met our all our needs.
Cathy C. - Livingston, NJ | Oct 2023