What people are saying... What people are saying... Back to profile
thorough; customized; attentive
George B. - Village Of Pelham, NY | Feb 2022
From start to finish, with every guaranteed rate associate that I dealt with, without exception, the service, care, and followup which I received exceeded by far, my expectations.
Kamelia P. - Yonkers, NY | Jan 2022
Overall a great experience, very personable & attentive team
Eric L. - New York, NY | Jan 2022
The team was thorough and diligent every step of the way. Jackie Frank and Michelle Raisor were AMAZING!
Concetta R. - Brooklyn, NY | Dec 2021
Efficiency and speed, great follow-up
Karen S. - New York, NY | Dec 2021
Jacqueline frank is one of the best finance professsionals I’ve ever interacted with. She made the whole experience infinitely better than it would have otherwise been. I also found the GR digital processes to be efficient and supported by the right human interaction / support which is needed when borrowing large sums of money
Lucas S. - New York, NY | Dec 2021
Jackie Frank and team made my closing happen in under 30 days - they were incredible! Always communicating to me what needed to be done and when. They were always available for my questions and even were there for me when my nerves got the best of me. Jackie is the best!
Lisa D. - River Edge, NJ | Nov 2021
The online portal made the process fast and easy. The team was always available to answer my questions and explain what I did not understand. Everyone was incredibly nice and pleasant to deal with.
Alese M. - New York, NY | Nov 2021
In addition to this new mortgage application, I have previously refinanced a mortgage. On both occasions, GR has offered competitive loan terms and efficiently progressed the applications to a successful outcome.
Jerry S. - Southampton, NY | Oct 2021
Fabulous customer service Jackie Frank & team held my hand through the entire process
Sheryl G. - Aspen, CO | Oct 2021
Because they stuck with me through a very long underwriting process.
Thomas F. - New Rochelle, NY | Oct 2021
They made the process seamless and stress free.
Joseph M. - Berkeley Heights, NJ | Oct 2021
Great experience; easily uploads, super friendly and responsive team.
Jessica C. - East Hampton, NY | Aug 2021
Great outcome (mortgage rate and timing), great people, they cared and really helped make it happen.
Allison F. - Newburyport, MA | Sep 2021
The people who assisted me were straightforward with information and always quickly responded to my emails.
Kathleen F. - Mamaroneck, NY | Aug 2021
They got a very complex co-op mortgage completed. Two other banks failed at getting this done.
Michael B. - Brooklyn, NY | Jul 2021
Personal attention from Jackie and her team
William D. - Pelham Manor, NY | Jul 2021
Because Jackie and her team are amazing and helped us get the mortgage we needed to purchase our first home.
Janine S. - New York City, NY | Jul 2021
Jackie was great! She answered questions and worked to help me understand the process.
Marie G. - New York, NY | Jul 2021
I had a wonderful time working with Jackie and Max!
Hallie I. - Brooklyn, NY | Jul 2021
Great customer service, friendly, and attention to detail.
Daniel C. - Pelham, NY | Jun 2021
Always available to answer questions, took time to walk me through the process, and found the best possible rate for me.
Trevor H. - New York, NY | Jul 2021
Transparency, communication, attention to detail
Athena K. - Jackson Heights, NY | Jun 2021
Jackie is great, she is straight forward, no nonsense, and honest about what she can and can’t do for you. I felt confident and taken care of.
Clarion O. - Bronx, NY | May 2021
Jacquie Frank took wonderful care of me. She was always responsive & helped me through the whole process. I thought her whole team did a fabulous job
Lauren M. | Mar 2021
Ease of process, great rate
Meir B. - Hewlett, NY | Apr 2021
Responsiveness and transparency about process.
Susie K. - Brooklyn, NY | Apr 2021
People I dealt with were very patient and supportive despite my possible errors. When I was getting nervous about the procedure, I was calmed by those who I dealt with
LEWIS F. | Mar 2021
Very organized process and responsive to questions.
Stephanie S. | Mar 2021
GR/ Jackie Frank were very responsive at every step of the process. I was totally informed at each step and Jackie was able to contact me without delay whenever GR needed a document or response from me. Everything was made quite clear from the start and the process was handled with the utmost professionalism from Jackie and GR.
Robert R. | Mar 2021
The process was very straightforward and the customer service was excellent. Our mortgage broker walked us through all the details and was very transparent and flexible in working with us to get to closing.
Christine A. | Feb 2021
The closing was so smooth. Everyone at Guaranteed Rate was responsive and a pleasure to deal with. Jackie Frank is a Rock Star. Jackie Frank made the loan process so easy. She answered all our questions and was always available when we needed her. The whole staff is awesome. Jonathan Carter was amazing as well.
Jeffrey L. | Nov 2020
Amazing rates and excellent customer service. Our broker was ALWAYS available to address questions and concerns. Will be referring others to Guaranteed Rate and specifically to my broker, Jackie Frank.
Nicole M. | Feb 2021
Jackie was very good to work with and she was able to achieve what we were looking for
Jennifer A. | Nov 2020
the team I worked with was very responsive and always willing to speak to me about any questions I had
Jason R. | Nov 2020
Best service, best experience, best broker, best rates!
Keith L. | Aug 2020
Jackie Frank made the process seamlessly
Neil S. | Oct 2020
Jackie Frank, the broker, went above and beyond to manage us through the first time home buying process. She and her team were timely, clear communicators, and kind. We could not have done this without her. I intend to use Jackie again and recommend her to friends and family.
Max R. | Nov 2020
Refinance process was efficient, easy, and transparent. Staff were informative, responsive, and professional.
Jerry S. | Jan 2021
My broker Jackie Frank is awesome!
Michael M. | Jul 2020
Jackie Frank is the best banker I have ever worked with.
Brian D. | Jun 2020
Jacqueline Frank was a pleasure to work with.
Douglas G. | Jun 2020
Everyone was helpful in spite of the pandemic and issues with online everything!
SARA K. | Apr 2020
My team was incredible and walked me through everything.
Eve O. | Feb 2020
Jackie Frank was a pleasure to work with. Always responsive to my questions and worked hard to get the deal done. Thank you.
Scott L. | Jan 2020
Service was great throughout the process.
Michael W. | Jan 2020
The staff was very helpful and followed through each step.
Mary D. | Dec 2019
They communicated extremely well.
Matthew B. | Dec 2019
Wonderful service and easy
Elaine K. | Nov 2019
Bcs of the exceptional support from the team leader and the team .
Sahil K. | Nov 2019
Jackie Frank was great! So knowledgeable and responsive.
Kathryn D. | Oct 2019
Jackie is friendly, professional, and I appreciate that she would break down complicated lingo so I could understand. In addition, Jackie always presented to me the facts in a clear, concise manner and the choices I could make. I am very grateful to Jackie!
Mary Claire C. | August 2019
Jackie Frank and Shante Evans were fantastic!
William S. | June 2019
Jackie Frank is amazing. We would not have our apartment if it wasn't for her. She went the extra mile. While there was nothing easy about us getting a loan, I must give Jackie the maximum on everything. She talked us through all of the uneasy parts and there were many. We are forever grateful.
Sandra B. | March 2019
Jackie Frank, and her entire group made it so easy to understand the process, they were so responsive at every step and confusing step. Jackie was so welcoming from the beginning and so helpful if something wasn't working technology wise or there was an urgency, she would reach out quickly to make sure everything went through in the best way to secure our mortgage.
Jeffery G. | February 2019
Jackie was great - she was so helpful and easy to work with. Great experience!
Marc R. | December 2018
Jackie was great to work with a very professional. Made what is always generally a painful process much easier! Will definitely recommend her.
Kenneth B. | January 2019
Jackie Frank was spectacular. We have worked with her on a number of projects over the years and have always been exceedingly impressed with her efforts.
Daniel R. | October 2018
We had an absolutely wonderful experience working with Jackie. She was super responsive, speedy, and helpful when it came to choosing our rates and finalizing all of the details of our loan. She was extremely knowledgeable about the coop purchase process and worked seamlessly with our attorney and broker to make sure the apartment was ours. We felt totally taken care of in her hands and will definitely recommend her to all of our friends.
Jonathan S., October 2018
Jackie Frank is hands down the BEST mortgage broker we have ever had the pleasure of working with. She is incredibly knowledgeable and she made herself available to us all throughout the process whenever we had questions or needed information, including on weekends and after business hours on weekdays. My wife and I can honestly say that if it weren't for Jackie, this whole process would have been quite tedious and stressful. We would not hesitate to recommend Jackie and GR to friends and colleagues whenever they are in need of mortgage brokerage services.
Joshua S. | October 2018
I was extremely satisfied and happy with Guaranteed Rate.
Jean M. | September 2018
Thanks Jacqueline, you made a difficult process as smooth as possible.
Michael B. | September 2018
It was seamless. Straight forward and a great experience from start to end.
Robert T. | August 2018
I’m very greatful for Jackie and Jonathan that they’ve were able to make my dreams come true! They truly deserve a recognition for their fantastic effort in getting everything done in such a very short time!
Michael B. | July 2018
Jackie was GREAT! Helpful, informative, educational, experienced, personable, and made the process easier than I could have imagined. I just followed her instructions, and we did it!
Jenny K. | March 2018
Owning a home is truly fulfilling. Last Tuesday, I bought some appliances for the house and while I was driving back with my wife, the thought of finally being a homeowner sink in. I'm really grateful for all the help that you and Jonathan had done to me and my family. Thank you from the bottom of our hearts!
My family and I | June 2018
Jacqueline found us an excellent rate and put together the closing at an incredible pace. Everything was done with care and precision and she achieved the impossible, which was getting our Co-Op board to act at something different than glacial speed. She was always pleasant and professional. I would highly recommend Jacqueline to anyone needing a mortgage.
Jackie made the entire experience incredibly easy and was a fantastic asset to my mortgage process.
Adam G.- New York,NY | MAY 2016
Jackie Frank and her team made the process easy, seamless, and pleasant. It could not have gone better. Thank you!
Jackie Frank and her whole team. Mike Citrone, Cathy DiCintio and Denise Collazo were FANTASTIC!!! I truly recommend them. I was in good hands while my loan was approved.
I felt completely comfortable leaving things with Jackie, however, because she had thought the process through so well in advance, that we were prepared to handle any eventuality even in my absence. I would absolutely use her again for new business and recommend her to others.
2 of 2 - Bejun M.
I was most impressed by my loan officer Jacqueline Frank. Aside from being lovely and easy to work with, she's an extremely precise and detail-oriented person. Although the financial underpinning of my refi was never in question, the international nature of my life and my travel schedule for work did create extra items to solve and also meant that I couldn't be physically present for much of the process.
1 of 2 - Bejun M.
My clients success was, in no small measure, a function of your total professionalism, quick turnaround and review of their financial profile and that of the building. Your pre-approval letter for them gave us the confidence that the deal was in good hands and would move forward to a successful conclusion.
Karen S. - realtor
very attentive, deep subject matter expertise
Michael K. - Glen Ridge, NJ | Aug 2022
Jacqueline Frank was extremely professional and wonderful to work with throughout the process. She answered my emails almost immediately day or night and made the entire process super easy!!
Michael S. – New York, NY | AUG 2015
They have a great team that treated me like a family, with all my questions all the way on my process, Jacqueline is just the best person for the job, she helped me every single time with all my questions to make the process smoothly
Jaime G. - Union, NJ | Aug 2022
Because they were extremely knowledgeable
Maureen C. - Bronx, NY | Sep 2022
Jackie was very helpful in walking me through the process from the beginning.
Evan B.– New York, NY | JULY 2015
Jackie and her entire team were excellent.
Raul M. - New York, NY | May 2022
Second time using and it was positive.
Steven S. - New York, NY | Jun 2022
Very attentive and communicative team, my husband and I felt very supported throughout the entire process
Tracy C. - Freeport, NY | Aug 2022
I have worked with Jackie and her team on three mortgage transactions in the past two years. She is very knowledgeable about the NYC market and is quick to respond to all inquires. Jackie's franchise has both direct lending and broker capabilities, which have come in handy in getting the best pricing. Everybody on her team is a pleasure to work with as well. Jackie has earned my business for a very long time.
Ryan C. - New York, NY | Sep 2022
Jackie Frank and the rest of the team were amazing. I was treated like family. I was very supported during the process. I am very grateful.
Vickie G. - Bronx, NY | Nov 2022