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Jackie Frank is amazing. We would not have our apartment if it wasn't for her. She went the extra mile. While there was nothing easy about us getting a loan, I must give Jackie the maximum on everything. She talked us through all of the uneasy parts and there were many. We are forever grateful.
Sandra B. | March 2019
Jackie Frank, and her entire group made it so easy to understand the process, they were so responsive at every step and confusing step. Jackie was so welcoming from the beginning and so helpful if something wasn't working technology wise or there was an urgency, she would reach out quickly to make sure everything went through in the best way to secure our mortgage.
Jeffery G. | February 2019
Jackie was great - she was so helpful and easy to work with. Great experience!
Marc R. | December 2018
Jackie was great to work with a very professional. Made what is always generally a painful process much easier! Will definitely recommend her.
Kenneth B. | January 2019
Jackie Frank was spectacular. We have worked with her on a number of projects over the years and have always been exceedingly impressed with her efforts.
Daniel R. | October 2018
We had an absolutely wonderful experience working with Jackie. She was super responsive, speedy, and helpful when it came to choosing our rates and finalizing all of the details of our loan. She was extremely knowledgeable about the coop purchase process and worked seamlessly with our attorney and broker to make sure the apartment was ours. We felt totally taken care of in her hands and will definitely recommend her to all of our friends.
Jonathan S., October 2018
Jackie Frank is hands down the BEST mortgage broker we have ever had the pleasure of working with. She is incredibly knowledgeable and she made herself available to us all throughout the process whenever we had questions or needed information, including on weekends and after business hours on weekdays. My wife and I can honestly say that if it weren't for Jackie, this whole process would have been quite tedious and stressful. We would not hesitate to recommend Jackie and GR to friends and colleagues whenever they are in need of mortgage brokerage services.
Joshua S. | October 2018
I was extremely satisfied and happy with Guaranteed Rate.
Jean M. | September 2018
Thanks Jacqueline, you made a difficult process as smooth as possible.
Michael B. | September 2018
It was seamless. Straight forward and a great experience from start to end.
Robert T. | August 2018
I’m very greatful for Jackie and Jonathan that they’ve were able to make my dreams come true! They truly deserve a recognition for their fantastic effort in getting everything done in such a very short time!
Michael B. | July 2018
Owning a home is truly fulfilling. Last Tuesday, I bought some appliances for the house and while I was driving back with my wife, the thought of finally being a homeowner sink in. I'm really grateful for all the help that you and Jonathan had done to me and my family. Thank you from the bottom of our hearts!
My family and I | June 2018
Jackie was GREAT! Helpful, informative, educational, experienced, personable, and made the process easier than I could have imagined. I just followed her instructions, and we did it!
Jenny K. | March 2018
Jacqueline found us an excellent rate and put together the closing at an incredible pace. Everything was done with care and precision and she achieved the impossible, which was getting our Co-Op board to act at something different than glacial speed. She was always pleasant and professional. I would highly recommend Jacqueline to anyone needing a mortgage.
Jackie made the entire experience incredibly easy and was a fantastic asset to my mortgage process.
Adam G.- New York,NY | MAY 2016
Jackie Frank and her team made the process easy, seamless, and pleasant. It could not have gone better. Thank you!
Jackie Frank and her whole team. Mike Citrone, Cathy DiCintio and Denise Collazo were FANTASTIC!!! I truly recommend them. I was in good hands while my loan was approved.
I felt completely comfortable leaving things with Jackie, however, because she had thought the process through so well in advance, that we were prepared to handle any eventuality even in my absence. I would absolutely use her again for new business and recommend her to others.
2 of 2 - Bejun M.
I was most impressed by my loan officer Jacqueline Frank. Aside from being lovely and easy to work with, she's an extremely precise and detail-oriented person. Although the financial underpinning of my refi was never in question, the international nature of my life and my travel schedule for work did create extra items to solve and also meant that I couldn't be physically present for much of the process.
1 of 2 - Bejun M.
My clients success was, in no small measure, a function of your total professionalism, quick turnaround and review of their financial profile and that of the building. Your pre-approval letter for them gave us the confidence that the deal was in good hands and would move forward to a successful conclusion.
Karen S. - realtor
Jacqueline Frank was extremely professional and wonderful to work with throughout the process. She answered my emails almost immediately day or night and made the entire process super easy!!
Michael S. – New York, NY | AUG 2015
Jackie was very helpful in walking me through the process from the beginning.
Evan B.– New York, NY | JULY 2015
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