What people are saying... What people are saying... Back to profile
Excellent, communicative service.
Alan W. - North East, MD | Mar 2022
It was absolutely the best service.
Esthedy E. - Bronx, NY | Mar 2022
James was great. As a first time homebuyer, we had a lot of questions and James was thorough and patient in answering all of our questions. The underwriting staff were fast and polite when I fell behind schedule!
Aaron S. - Wilmington, DE | Feb 2022
James is very understanding of my work schedule and very helpful . When I didn't understand something.
Judy J. - Milford, DE | Jan 2022
The process was interesting to say the least, but James was a great leader that when you follow his advice he will definitely lead you in the right direction and that is rare to find now a days
Kafi M. - Philadelphia, PA | Aug 2021
Excellent customer service and guidance throughout the process
Levis H. - Philadelphia, PA | Dec 2021
James and his team are quick and professional
Patrick M. - Wilmington, DE | Aug 2021
James and his team were great from start to finish. They answered all questions, responded to all emails promptly and were just very friendly and professional. Made an stressful process easy.
Lisa R. - Newark, DE | Aug 2021
Excellent service, excellent communication, fast approval and clear to close. THE ABSOLUTE BEST SERVICE EVER!!!
Dave G. - Philadelphia, PA | Aug 2021
Everyone I worked with was very knowledgeable, super responsive and made every step of the process simple and easy.
Lyle S. - Wilmington, DE | Aug 2021
I had a great experience, the staff was very professional to my needs, hassle free, my loan was approved and ready way ahead of time, and James was extremely knowledgeable in his advice.
Ann-Marie G. - Freeport, NY | Jun 2021
Great service. James and his team were extremely helpful and responsive. The entire process was as painless.
Donald F. - Newark, DE | Jul 2021
James and his team helped me make a deal happen that was doomed to fail. The lender I had originally dealt with misinformed me and filed my application incorrectly, resulting in almost losing the house that I wanted. I contacted James late at night on a weekday and he explained to me what had gone wrong with the other lender and how he can fix it. Needless to say, 20 days later I closed on that property. The team was super attentive, always available, and were extremely professional while making you feel like you had a friend. I’m glad I chose guaranteed rate.
Christopher V. - Philadelphia, PA | May 2021
James Chungling along with his team made this process an extremely easy one for us. From communicating with us on what is needed to how fast the team worked. Thank you for a great first time experience!
Huy N. | Mar 2021
James was very knowledgeable and very quick to respond to questions.
Robert D. - Wilmington, DE | Apr 2021
Working with Guaranteed was professional and all of the personnel were exceptional with the process.
Donna F. | Mar 2021
Solid team with good communications. Closing completed wo any issues
Johnson V. | Mar 2021
I gave Guaranteed Rate that rating because they were able to get me a home loan when another lender couldn''t.
Christopher L. | Mar 2021
Super excellent service. And fast
Raymond R. | Feb 2021
Easy to work with. Fast response. Fast closing process.
Jorge C. | Sep 2020
Flawless and stress-free homebuying process
Gregory B. | Feb 2021
Their customer service was outstanding and they were quick to help us when another company almost cost us our new home.
David G. | Sep 2020
Great service and easy process
Kristoffer B. | Aug 2020
Amazing work ethic. Excellent customer service!
Christopher P. | Sep 2020
They were always available to help or answer questions. My contacts were always quick to respond and did a great job educating me throughout the process.
Carly D. | Nov 2020
Excellent service and fast, helped me every step of the way with exceptional service.
Jesse V. | Aug 2020
Fast reply to email and text messages with any questions we had
Justin S. | Sep 2020
Excellent service and customer care
Carthaniel C. | Oct 2020
James did a great job in a short time period
Jacques M. | Nov 2020
They worked with me. I had a difficult situation but they helped me to get a mortgage
Damien M. | Jan 2021
Guaranteed Rate customer service was very good.
Bernis G. | Aug 2020
The process was easy and painless
Kelly V. | Sep 2020
Professionalism, Courtesy, Care, Knowledgeable, you name it James was it!!
De'mond V. | Oct 2020
Friendly and prompt service
Jessica D. | Nov 2020
Overall very helpful with the home buying process.
Lenda M. | Jan 2021
James made the whole process eady and painless. He was so helpful.
Regina P. | Jul 2020
I had an unbelievable experience working with James. After my first phone conversation with James, I decided that other mortgage lender/brokers were not an option anymore.
Dwight F. | Jul 2020
Easy process, love the online capabilities
Vicki F. | Jul 2020
James Chongling and Candace Hall were great to work with. They made the process easy. I would definitley recommend them.
JoAnn Z. | Jul 2020
Excellent customer service, knowledgeable staff, and a smooth process even during a time of very high market demand and unprecedented global crisis.
Richard P. | Apr 2020
Great customer service. Easy to communicate with, very good at guiding first times home buyers.
Tariq H. | Apr 2020
Rapport, services, and professionalism from Guaranteed Rate comes second to none.
Nicole B. | Apr 2020
James and the entire company did everything within their power to have us approved all the way to dealing with COVID19 to get us closed!
Ashley B. | Apr 2020
Responsive, pleasant, good rates, adaptable
Janet B. | Apr 2020
Because we had a wonderful experience, a great team helping and working with us!
Pedro T. | Jan 2020
Everything was easy. The staff was great and there was excellent communication.
Johnnie M. | Dec 2019
Everything was easy. The staff was great and there was excellent communication.
Johnnie M. | Dec 2019
James and his team were amazing, and made the mortgage process effortless.
Cory B. | Oct 2019
Service was phenomenal. James was great. knowledgeable, so was our processor Cindy and they did great overall.
Jasnett W. | August 2019
I would like to start with saying that James Chongling is one the best Loans Officers you can work with. He was easy going and very helpful in all aspects. He explained the process as easy as possible.I am very thankful to have come across such great company. Overall working with the Guaranteed Rate team was definitely a great experience I will remember for the rest of my life. They all made it HAPPEN!! I am glad to say I am finally a home owner in just a little over a month. I strongly recommend Guaranteed Rate and definitely call James Chongling. A special thanks to the Guaranteed Rate family!
Claudia B. | July 2019
James and his team of hard workers, made my home buying an excellent experience.
Julie O. | June 2019
James Chongling is truly a professional and has a genuine passion to help his clients achieve their goals. I look forward to working with him again and refer anyone I know that has a need that James can assist with.
Shaun S. | June 2019
Guaranteed rate was great! Not only were they able to get me a loan with low rates but they were present every step of the way through the process. Buying a home can be stressful sometimes, but guaranteed rate made it a seamless transaction.
Monica I. | May 2019
I couldn’t ask for a better loan expert then James Chongling!
Alexander W. | May 2019
Guaranteed rate did a great job Thank You to the team and James.
Gregory D. | May 2019
I was happy with guaranteed rate . James and his team did a great job wit getting me thru the closing process on the hoist that I just brought. I could not ask for anything else but I give them two thumbs up for a great Job that they did.
Gregory D. | May 2019
Thank you very much to James Chongling, he made this process as easy as it could be and he made me feel very confident through the entire process. Great customer service and excellent communication.
Harry T. | May 2019
My loan officer was the best. He made this process great.
Elexcia S. | April 2019
James was amazing! He made everything so easy and worry free. I will do my next mortgage through you as well.
Christina S. | April 2019
They are great people to work.. Have your best interest at heart... Walk you through every so I have a better understanding about the financial process
Rejorna A. - Philadelphia, PA | Jun 2022