What people are saying... What people are saying... Back to profile
Always have had a great experience working with Jamie & his team!
Richard M. - Chicago, IL | Nov 2021
Jamie and his team were fantastic to work with.
Rebecca C. - Chicago, IL | Nov 2021
They were swift and communicative and made the process fairly easy.
John S. - Edwardsburg, MI | Oct 2021
Truly exceptional service from start to finish!
Karen H. - Chicago, IL | Aug 2021
Jamie and his team at Guaranteed Rate exceeded expectations every step of the way.
John K. - Chicago, IL | Jun 2021
Process was very user friendly. Communication was quick and clear.
Lucas F. - Chicago, IL | Jun 2021
Jamie and his team were absolutely extraordinary. I cannot thank them enough. Jamie in particular was an an excellent partner to me — highly knowledgeable, clearly skilled, willing and able to do everything necessary to move my deal to close, patient, dedicated, and just an overall great person!
Katelan L. - Chicago, IL | Jun 2021
Easy process with uploading docs and closing was smooth.
Scott U. - Evanston, IL | Jun 2021
The team has worked hard to help the customer
Cong H. - Chicago, IL | Jun 2021
They made the entire process so easy from the start to closing!
Kim R. - Chicago, IL | May 2021
Jamie Franz and team were amazing on all fronts.
James T. - Chicago, IL | May 2021
Jamie & Team were awesome! From finding my first home to closing, Guaranteed Rate helped me with my loan all in a month!
Amy A. - Chicago, IL | May 2021
Guaranteed Rate provided excellent customer service during the loan process.
Jay P. - Marseilles, IL | Apr 2021
Ease of doing business, great rates, timely.
Jessica L. | Mar 2021
They were wonderful, responsive and quick to provide everything needed to secure my mortgage
Amy K. | Mar 2021
Because they were on top of everything start to finish and kept us informed
Fred H. | Mar 2021
No issues with the process. Technology inc doc sharing site and online signatures were good. Agent advised going into process that GR pre approval was basically the best offer in the business (outside of cash of course)
Kevin M. | Aug 2020
Smooth & transparent process.
Vinod C. | Dec 2020
Super easy to work with, very prompt in in getting questions answered and following up with items we needed to sign and provide.
Curt K. | Feb 2021
Great service and personal touch all around. Extremely positive experience with Jamie Franz throughout my loan process.
David S. | Aug 2020
Brian Budd is an all-star committed to a high level of customer service. This is my second refinance and 3rd loan origination with him and I would definitely come back!
Christopher B. | Sep 2020
Easy process and great communication about the steps/needs.
Trenton L. | Aug 2020
Seamless process, easy to provide documentation
Lee H. | Sep 2020
Jamie Franz and his team are outstanding. I felt like I was fully aware of each step and there was an opportunity to ask any question that I had. This is my second time working with Jamie. I would definitely return again and recommend him to others.
Paul S. | Nov 2020
Your service was excellent.
TED B. | Dec 2020
Very easy process and helpful staff
Joseph B. | Jul 2020
Everyone was incredibly responsive, helpful, and thorough with every question I had and every part of the process.
David T. | Aug 2020
You made the process easy and your people are nice.
Daniel O. | Sep 2020
Very quick and responsive when I had questions.
Janine G. | Nov 2020
Quick Responses, organized approach, ease of transfer of documents
Andrew L. | Dec 2020
Clear communication and helpful guidance
Nicole L. | Jul 2020
The process was fast and easy
Deborah E. | Jun 2020
Great use of technology, super easy process from start to finish
Oliver R. | May 2020
Everyone was very helpful and professional throughout the process.
Gregory A. | May 2020
Fast, easy and convenient service
Renee C. | May 2020
They took care of everything and even found creative ways to find a new solution when Covid changed the marketplace.
Warren S. | May 2020
Because of Jamie's responsiveness and execution.
Lee E. | May 2020
Excellent customer service from Jamie Franz's team and the rest of the organization. Process was extremely easy!
Cameron S. | Apr 2020
Responsiveness, ease of processing utilizing technology to send/sign documents.
Matthew O. | Apr 2020
very easy to work with. great rates
David S. | Apr 2020
Great communication. Seemless process.
Gabriel V. | Mar 2020
They have made the process very easy
Timothy A. | Mar 2020
Fast, organized, and quick responses to questions
Harvey N. | Jan 2020
Extreme speed and commitment from Jamie and his team when we needed to switch lenders unexpectedly.
Zachary F. | Dec 2019
Extreme speed and commitment from Jamie and his team when we needed to switch lenders unexpectedly.
Zachary F. | Dec 2019
Super easy process, everything done online.
Alanna O. | Sep 2019
The process was generally smooth and we had a very challenging situation. Jamie and his team were fabulous. Our only suggestion to enhance service is around increased communication and a detailed explanation of what the approvals mean. Otherwise, our experience was great and we’ll use Jamie again.
Donald A. | Aug 2019
Jamie Franz was fantastic! He was constantly checking in throughout the process. Giving us updates, explaining where we were at, and outlining any possible concerns that could come up so that we could discuss things ahead of time. He really captured what it means to deliver amazing customer service. We would definitely use Jamie again for any future home loan needs and will be recommending him to our family and friends. That is easy when you know they will be in such good hands!
Deborah E. | July 2019
Really appreciated how quickly everyone got back to us, and the online platform was very user-friendly.
Caroline M. | June 2019
Working with Jamie was great- as a first time home buyer this entire process can be very confusing and overwhelming. I really appreciated that he took the time to explain things to me and answer all of my questions, regardless of how silly some of them may have been.
Amy D. | May 2019
Robert Kwiek was phenomenal; going above and beyond throughout the whole process!
Joseph T. | May 2019
The whole process was very stress free. Signing the documents via DocuSign is great. Everyone involved was very responsive and I was pleasantly surprised by how smooth everything went. A great team!
Margaet K. | March 2019
Everything was very easy and simple to do. Very impressed by everyone we worked with. Thanks!
Brian B. | March 2019
Jaime Franz was incredible to work with...he made my dream come true of being a home owner. His team works 24/7 and they were equally talented. I feel very fortunate to have worked with such a class A company.
Pamela P. | March 2019
Jamie Franz was very professional and was very responsive to any questions or concerns I had. Great team.
Daniel A. | January 2019
Jamie, as always, very helpful and trusting. Goes above and beyond in many ways - you always feel he's got your best interests at heart.
David C. | July 2018
Jamie went above and beyond for me. He was available for communication and had a great network of support that made the process easier for me.
Shaun K. | May 2018
I was a novice and they walked me thru the entire process. I could have used a bit more coaching on the wired funds process but thanks goodness everything worked out.
Anita N. | June 2018
Jamie Franz and team are the best! This is the second time my wife and I utilized Jamie's services and we will always do so in the future.
Jessica G. | June 2018
As a first-time home buyer, the whole financing process can seem overwhelming at first. On top that of that, there's a lot of moving parts between your real estate agents (buyer and seller), lawyers, inspections and other 3rd parties. Working with Guaranteed Rate was first-class. It made the whole process so easy. They were quick to respond, looked out for my best interest and kept things moving along. Guaranteed Rate made one of the bigger financial decisions in my life that much easier and, more importantly, made it exciting to finally purchase my first home. I'm really happy that I worked with Jamie Franz's team. Having a consulting and implementation background, I can appreciate the how seamless everything appeared to me while I know there is a lot of hard work going on behind the scenes to make this whole process simple. Kudos to Jamie and his entire team. It's greatly appreciated!
Steven Y. | May 2018
As a first-time home buyer, the whole financing process can seem overwhelming at first. On top that of that, there's a lot of moving parts between your real estate agents (buyer and seller), lawyers, inspections and other 3rd parties. Working with Guaranteed Rate was first-class. It made the whole process so easy. They were quick to respond, looked out for my best interest and kept things moving along. Guaranteed Rate made one of the bigger financial decisions in my life that much easier and, more importantly, made it exciting to finally purchase my first home. I'm really happy that I worked with Jamie Franz's team. Having a consulting and implementation background, I can appreciate the how seamless everything appeared to me while I know there is a lot of hard work going on behind the scenes to make this whole process simple. Kudos to Jamie and his entire team. It's greatly appreciated!
Steven Y. | Chicago, IL
Very easy process. Jamie Franz was very helpful and told us exactly what we needed to provide. Would definitely use him again.
James P. | Chicago, IL
Overall, my experience was amazing. Jamie, Liz, Paul, and the rest of the team behind the scenes did a really great job. I felt like the process was seamless and super easy. Anything I needed to do was always very clear to me and the few times I did have questions, the response time was impeccable. I would recommend them to anyone looking to purchase a home.
Christopher R. | March 2018
Jamie was great to work with. He was very responsive. Not overbearing with asking for the information, but stayed on top of me to get over what was needed. He was very helpful in explaining my options and answering all of the questions I had. It was a great experience and have already recommended him to two of my friends. Look forward to working with Jamie down the road.
James L. | March 2018
Jamie Franz was thorough and cautious, yet made the process seamless.
Gregg L. | March 2018
Jamie and team were great, answered our questions timely as new home buyers, the share point was easy to use for uploading documents and tracking our status, and we were able to meet our close deadline as planned.
Bobbie B. | Chicago, IL
Jamie Franz was incredibly helpful and very effectively fielded the many questions and requests I threw his way.
Brian M. | October 2017
My loan officer Jason made everything so easy. He was very knowledgeable and responsive to any questions I had. I had a great experience with Guaranteed Rate.
Michael C.
The process was very easy and simple. Everything was explained upfront as to what we needed to do and how the process works. Overall a very happy customer and new homeowner!
Curt K. | September 2017
Jamie and his team were great! I'm a first time home buyer and they walked me through everything to make sure I fully understood all steps and paperwork.
Kelly B. | Chicago, IL
Jamie Franz went above and beyond in helping me with the loan.
Susan J. - June | 2017
Guaranteed Rate offers a pretty competitive rate and smooth underwriting process. Jamie is very responsive and always ready to help explain any questions I have. The entire process is clear and transparent. Highly recommend.
Stephanie X. | Chicago, IL
Jamie Franz and his team, especially Makena, were wonderful to work with. They explained every step of the process, worked to get me what I wanted, and the use of technology made it efficient in going through the process. Being in the real estate industry, I've seen a lot of lenders, but Jamie and his team are by far the best. Very professional, communicative, efficient, and knowledgeable. I would definitely recommend him to friends and clients. Thank you!
Melissa C., Chicago, IL
Jamie and Makena were excellent. From start to finish they provided unbelievable customer service and more importantly, coaching/guidance through a major milestone in our lives (our first condo!). We could not have done it without them. When our friends go to purchase a home, we will certainly recommend Guaranteed Rate. Thanks again for all your hard work.
Geoffrey S. - February | 2017
I appreciate that I could submit all documents and sign everything electronically and that Jamie and Makena were super available to explain all the details of the mortgage. Super helpful for a busy first-time homebuyer!
Erica N. | Chicago, IL
Jamie Franz is outstanding, and we will use him again the next time we move. Makena Levine was also extremely helpful.
Lee H., Chicago, IL
Second time I've worked with Jamie Franz. First was for a refinance of existing condo, second was for a new condo...very good experience working with his team and no surprises!
Richard M. | Chicago, IL
Jamie and Makena were incredibly helpful and responsive. I felt like I was dealing with a very professional team that was invested in making sure that we got the best deal and had the best customer experience possible throughout the entire process. I am very satisfied and will absolutely refer Jamie Franz to others for their mortgage needs in the future.
Jonathan K. | 10/17/2016
Jamie offered the best rate, far more competitive than other lenders or even our credit union, but we were also pleased with the helpfulness and ease of the application process. When others refused to commit to a rate or claimed we would have to pay a higher interest rate because we were buying a condo in the city instead of a SFH, Jamie offered and locked us in at the low rate published on the Guaranteed Rate website with no nonsense. Guaranteed rate uses a secure Dropbox-like system to upload your PII-containing documents, instead of emailing attachments. The approval process was a breeze, and Jamie was very helpful in answering questions. Guaranteed Rate also has an in-house insurance agent, who saved us serious money on both condo and auto insurance."
Kevin C. - Chicago, IL
Great experience - smooth, easy, and quick. Everyone was helpful and responsive and all questions were answered. As a matter of fact I just recommended Jamie and his team to a colleague yesterday!
William V., Chicago, IL
Jamie Franz, I would like to thank you for the support you gave me through this process. From the beginning I felt like I was in good hands with the quality of support I received from you. With you, I felt like I was getting honest answers without the pressure of being rushed into making a decision. I realize that I may have pushed you to the edge at times because of my lack of knowledge about the process and I want to thank you for being patient with me. If the opportunity ever comes up again, I would not hesitate to deal with you again. Also would recommend you to anyone without a second thought. Thank you once again.
Joseph A., Chicago, IL
The process was easy from start to finish. Jamie and his team made it effortless for us to get the loan. This is third loan that Jamie has helped us with. I would definitely go Jamie for any future needs and continue to refer friends to him.
Karim D., Chicago, IL
Being a real estate agent for 12+ years, I've run across many mortgage brokers. There is no one else I trust more than Jamie and that's why I refer him to my clients as well as doing my own loans. He's professional and very knowledgeable about the products that he is selling.
Koon L. | 08/31/2016
Jamie was great! He was incredibly responsive and his costs were very transparent and fair. He helped us get a great very competitive rate and worked with us to achieve our quick close timeline. The process was very, very easy, even for first time home buyers like us. We would definitely recommend him!
Meera R., Chicago, IL
Jamie was great! He was incredibly responsive and his costs were very transparent and fair. He helped us get a great very competitive rate and worked with us to achieve our quick close timeline. The process was very, very easy, even for first time home buyers like us. We would definitely recommend him!
Meera R., Chicago, IL
Jamie Franz and his associates were very diligent, organized, and welcoming. Would recommend using them to all of my family and friends!
Christian K., Chicago, IL
Great process throughout. Questions were always answered quickly and steps were explained along the way. We had a quick close so it was even more critical that everything went smoothly which it did. Have already told family to check out Guaranteed Rate when looking for loans and will do so in the future. Thank you Jamie, Makena and the rest of the Guaranteed Rate team!
Akash, S. Chicago, IL
Jamie was great! He reached out quickly and was very efficient in helping us secure a mortgage. Working with underwriters can be a ton of back and forth but the process was smooth and streamlined!
Condo Buyer, Boystown, Chicago, IL
Jamie and his team were easy to work with and highly organized. Jamie I and spoke over the phone at least a few times each week during the process in order to make sure we were on the right track, and his professionalism was always top notch. Jamie is smart and tenacious, and his resourcefulness showed during the process. I appreciate very much the work he did for us!
Condo Buyer, Lincoln Park, IL
We considered four potential lenders and are thrilled to recommend Jamie Franz of Guaranteed Rate. Jamie Franz not only offered us the best deal, but he and his team also provided excellent service throughout the process. Jamie responded to all emails quickly and at all hours. He over-delivered and we could not be happier customers!
Home Buyer, West Town, Chicago, IL
Jamie Franz was wonderful to work with. As first time home buyers we had a lot to learn and Jamie took the time to explain the process and answered any questions we had. He was very prompt in responding to our emails and really made what we thought would be the hardest part of the home buying process extremely easy.
Condo Buyer, Boystown, Chicago, IL
Jamie and his team were great to work with throughout the mortgage process for a first time home buyer. He was very responsive and transparent in addition to providing very competitive pricing for the loan. I would highly recommend Jamie and his team!
Condo Buyer – Lincoln Park, Chicago, IL
“Jamie was fantastic. He instantly put me at ease and I always got off the phone with him in a happier mood, which is saying a lot as a first time home-buyer who was a bit overwhelmed at the start of this process. Thanks to Jamie, I was calm throughout the whole process.”
Elisa G., Chicago, IL
Everyone couldn't have been more professional, organized and timely. This being my first mortgage, everyone really made a point of teaching me what was happening and what I needed to expect. Thank you!
Matt S., Chicago, IL
Jamie did an amazing job with our first ever home buying experience. He was professional, available for questions, and very knowledgeable about the entire process. I plan to refer and recommend Jamie to my close friends and family!
Brian T. - Chicago, IL
Great work by Jamie and his team. I appreciated the professionalism and timeliness of response. Highly recommended!
Kevin N. - Chicago, IL
Jamie and Makena were extremely responsive and helpful. As first time home buyers were relied heavily on them and we are very thankful for how smooth the process was.
Ethan S. Chicago, IL
“Jamie and team were so easy to work with and provided amazing service! Thanks so much!”
Amanda P., Chicago, IL
" Jamie and his Team were attentive, articulate, knowledgeable and available throughout the process. They made a very daunting and potentially confusing process time-efficient and simple and worked around our busy schedules. Most importantly, Jamie and his Team were personable, approachable, warm and friendly. Through their affect we felt important and that they had our best interest in mind. We are thankful for the high-quality service and the warmness and care that they demonstrated through the entire process.
Ken G - Chicago, IL | Feb. 2016
Guaranteed Rate made applying for and closing on my loan so easy!! Jamie, my loan officer, was there for me every step of the way and responded very quickly to any questions I had. The online transfer box made it super easy for me to provide the documents required for income and employment verification.
Kathryn L. Chicago, IL
Jamie and his team were attentive, articulate, knowledgeable and available throughout the process. They made a very daunting and potentially confusing process time-efficient, simple and worked around our busy schedules. Most importantly, Jamie and his team were personable, approachable, warm and friendly. Through their affect we felt important and that they had our best interest in mind. We are thankful for the high-quality service as well as the warmness and care that they demonstrated through the entire process.
Ken and Isabel, Chicago
Jamie Franz and his team were extremely professional and on top of their game. I've worked with Jamie previously and did again based on the tenacity of him and his team. I'm most impressed with the outstanding communication. I was never wondering about the status of my loan in any stage of the process.
James H., Chicago, IL
Jamie was AMAZING. He went above and beyond to get us approved for our loans at lightning speed. They also jumped into action and got us re-approved for our loan only a few days before our closing when we had to make a change to our loan due to the sale of our place not closing on time and us not having sufficient funds to close on our purchase. I cannot explain how grateful we are to have been able to work with Jamie. Simultaneously purchasing and selling homes is incredibly stressful and Jamie and his team really kept us at ease. He definitely went above and beyond.
Amy G., Chicago, IL
Jamie Franz and his team were extremely professional, knowledgeable and were abailable to help us with any questions we had. This is our second time working with him. We will work with him again in the future if we ever leave our current home.
Christopher M. – Chicago, IL | July 2015
Outstanding experience, with Jamie Franz and his team providing a personalized experience. Kudos to Jamie! He is a great asset to your company.
Karim D.– Chicago, IL | JULY 2015
Jamie and his team were great to work with throughout the mortgage process for a first time home buyer. He was very responsive and transparent in addition to providing very competitive pricing for the loan. I would highly recommend Jamie and his team.
Brandon B., Chicago, IL
Jamie Franz was wonderful to work with. As first time home buyers we had a lot to learn and Jamie took the time to explain the process and answered any questions we had. He was very prompt in responding to our emails and really made what we thought would be the hardest part of the home buying process extremely easy.
Mary F. 06/04/2015
Jamie Franz has been a great advisor for a couple of years. We obtained our first mortgage loan with him through Guaranteed Rate, and recently refinanced with him to obtain a better equity position. Jamie is the consummate mortgage professional: friendly, prompt, honest, direct, and able to answer tough questions. The rates he quotes are the locked when you begin the process. He will guide you through the process in the easiest, most efficient way possible, advise when unexpected things come up, and move things along quickly. If you need a mortgage loan, you definitely need to contact Jamie!
Bryce G. – Chicago, IL | May. 2015
Jamie was great! He reached out quickly and was very efficient in helping us secure a mortgage. Working with underwriters can be a ton of back and forth but the process was smooth and streamlined.
Becki E. 02/09/2015
There were no surprises. GR was so ahead of the game that the HUD was completed prior to the closing!!! This was just a great experience.Absolutely would use Jamie and his team at GR again and would recommend anybody I knew who is shopping for a mortgage to Jamie. Thanks everybody!
Deborah C. 01/30/2015
Jamie and his team were amazing. Jamie discussed all of the different lending options to me and provided me with different numbers on a very easy to read and understand chart (i.e. how much my monthly payments would be with "X" amount down, etc.). Jamie fully informed me of all of my costs and I believe, acted in my best interest. Jamie patiently explained the mortgage lending process to me and was always available to answer any of my questions. Makena was awesome and on top of her game. Jamie and Makena really made this an enjoyable experience and the closing was straight forward and quick.
Deborah C. 01/30/2015
Jamie and his team were very responsive and explanatory throughout the process when I had questions. Everything went very smoothly.
Andrea S. – Chicago, IL | Jan. 2015
Jamie was great to work with - very personable and explained everything well along the way. The whole process was straightforward with clear communication throughout. Jamie was available to answer questions when I had them, and the closing went smoothly.
Jennifer K. – Chicago, IL | Jan. 2015
We considered four potential lenders and are thrilled to recommend Jamie Franz of Guaranteed Rate. Jamie Franz not only offered us the best deal, but he and his team also provided excellent service throughout the process. Jamie responded to all emails quickly and at all hours. He over-delivered and we could not be happier customers.
Mark R., Chicago, IL
Jamie and everyone on the team were all extremely helpful, available and informative. It was a pleasure to work them all!
Imran R. – Chicago, IL | Dec. 2014
Jamie did a nice job. He was very knowledgeable and responsive. We are first time home buyers so we had a lot of questions. He was very helpful. I would recommend him to friends and family.
Donals N. -- Chicago, IL. 9/15/2014
Jamie Franz and Liz Ayala were exceptional to work with throughout this process. They were always available whenever I had questions and were very responsive whenever action was needed.
Charles B. -- 9/29/2014
We were just reading the current article in The New York Times about Guaranteed Rate. You helped us refinance our mortgage at our Chicago address back in Jan 2013. We had a totally GREAT experience and have told everyone about it whenever the opportunity presents itself. In fact, just last week we took out a home equity loan on our home in Urbana and we were telling the loan office how expediently our process had been handled in Chicago. Thank you again and hope that Guaranteed Rate continues to set the bar for other agencies.
Charles G. and Patricia M.
Jamie & his team got me a clear to close in less than 14 days-literally! I'm sending this info to a co-worker of mine looking for a 203k loan
Shineka B. - March 2014
“Thanks for all your help getting us to the finish line on Giddings. You and your team were fantastic to work with and we really appreciate you jumping through the hoops for the short timing - 24 days from contract to closing!”
Dave & Sarah - Chicago, IL
[The mortgage process] was excellent, everything was great. [We] had never gone through this process before, initially were going through Chase and our agent recommended Jamie and Guaranteed Rate. The service was very fast and handled in a much more timely manner compared to Chase. The experience was very personalized. Jamie and Liz came through in a very short amount of time and never gave up even at times when we were ready to.
Kenneth D.
Everything [with my mortgage] was great. Jamie and the whole team were great and everything went very smoothly and quickly. I would use Jamie again and absolutely recommend him to friends or colleagues!
Christopher M.
Everything went very smoothly! I was pretty impressed with those whole process, the only bottleneck throughout was on my end with trying to get some papers together. We managed to close in January, I called GMAC today to cancel my future payments. I'm in your hands now! Thanks and I WILL be recommending you guys!
Alborz H.
We just wanted to let you know what a pleasure it has been to work with you and your staff. Everyone has been very pleasant and helpful throughout the process.
Patricia M. - Chicago, IL
Everything went very well; I was very pleased with the team I had, which was led by Jamie Franz. I felt they were personally committed to seeing my loan go through, and they responded to inquiries and deadlines promptly... I was very surprised how efficient GR was, and how responsive Jamie's team was.
Edward U. - Chicago, IL 8/2012
Jamie Franz has been my trusted personal mortgage advisor for years and has worked with many of my clients. I have experienced that Jamie is intelligent, insightful and trustworthy. He is really adept at explaining the intricacies of the mortgage market and constantly introduces new and exciting products. Trust is the byword for agents in real estate and in lending. Jamie is a great communicator and a trusted colleague and friend.
Larry G., Realtor - Chicago, IL
Jamie, loan officer met all expectations.
Michael K. - Elmhurst , IL | Jul 2023