What people are saying... What people are saying... Back to profile
Quite professional and responsive
Arnold C. - Nashua, NH | Apr 2022
Jane has been very helpful along the entire process
Eric S. - Arlington, MA | Apr 2022
Jane is patient and nice, helpful. She always answers the questions I have in detail and responsive. The rate she locked for me is in-time and reasonable. Good experience working with Jane and her team to get the loan closed. Thank you so much.
Yuehua H. - Stoneham, MA | Mar 2022
Everyone was very responsive throughout the process. My questions were all answered. When extra info was needed, we were notified immediately. Everyone was polite and patient.
Joshua Z. - North Reading, MA | Mar 2022
The mortgage process was very smooth and the online application was very easy to navigate.
Sharon H. - Quincy, MA | Mar 2022
Responsive loan officer, and relatively good rates
Yingzhu T. - Cambridge, MA | Mar 2022
My agent Jane Qian is very professional. I am happy working with her.
Lei G. - Southborough, MA | Apr 2022
Jane is so nice and patient to help me understand each process of buying a new house which makes me feel less stressed. Additionally, she can always gives the quick response when I need her help.
Yang X. - Providence, RI | Mar 2022
Because our agent Jane is very professional, friendly, and helpful.
Meng C. - Lynnfield, MA | Mar 2022
very efficient, solve the issue with lots of efforts behind
Minsheng H. - Andover, MA | Mar 2022
They were quite easy to work with and Jane was very knowledgeable.
Allan Z. - Braintree, MA | Mar 2022
Loan officer is so professional, running the process so quickly, even making us have a “hard time” to breathe ??
Suping L. - Manchester, NH | Mar 2022
always get job done, fast and nice.
Chris Q. - Concord, MA | Feb 2022
loan officer Jianhua is awesome, the continuous guidance, patience and commu aross multiple sides are the key for my loan to complete.
Haoxiang H. - Mountain View, CA | Feb 2022
quick, professional, good rate
Kan W. - Shrewsbury, MA | Feb 2022
the whole process is very smooth and the staff is quite easy to work with, always act fast and quick response
Jianming W. - Windham, NH | Feb 2022
I've been working with Jane for a couple loans, she is professional and knowledgeable, also work with her is easy and very efficient, not mention her dedicate and hard working, a few time I've noticed, she was working late at night and weekend in order to meet my schedule, very appreciated.
Elsa L. - Windham, NH | Jan 2022
Jane Qian and her team did great work!
Ying X. - Boston, MA | Jan 2022
Jane Qian, who was working with me on this loan, is very efficient in the process, and communicate the details and options with me very effectively.
Kin Chung F. - Concord, MA | Jan 2022
Nice service, Jane Qian offered warm help throughout the whole process
Anping C. - Lexington, MA | Jan 2022
Professional and very timely and efficient communication.
Tian G. - Malden, MA | Dec 2021
good communication and reasonable rates
Menglu L. - Arlington, MA | Dec 2021
Jane Qian is the hero of the deal and also the team.
Yunpeng Z. - Needham, MA | Dec 2021
Good rate. Agent it is just an email/phone call away. Easy process.
Qianyi Z. - Boston, MA | Dec 2021
Jane always reply my question quickly and patiently explain the details and procedure with a competitively rate. Highly recommended and definitely coming back for financing in the future .
Jianming W. - Windham, NH | Dec 2021
low interest rate, great customer service
Haihong L. - Weston, MA | Dec 2021
my leender was very professional, responsive. I had a very smooth buying process
Jingjing Z. - Newton, MA | Nov 2021
They help us did that really efficient.
Jun Z. - Bedford, MA | Nov 2021
They are very professional
Ming Pong C. - Cooper City, FL | Nov 2021
The team is responsible and professional.
Shan C. - Nashua, NH | Nov 2021
Several of my friends recommend loan officer Jane Qian to me before. Jane provide great service for me in my mortgage application which had been super helpful.
Xiaowen S. - Dover, NH | Nov 2021
lender was very responsible, stayed on top throughout the application process, competitive rate, relatively quick processing even with today's excessive requirements for all kinds of documentations
Haihong L. - Weston, MA | Nov 2021
fast and good communication
Shuzhi Z. - Framingham, MA | Nov 2021
Jane keeps her clients interest in mind, and she is the type of person who can make impossible possible, I've closed several loans with her, always beyond my expectation.
Elsa L. - Windham, NH | Nov 2021
I like their service, friendly, effective, and careful
Zhengwang S. - Malden, MA | Oct 2021
They are helpful and efficient!
Cathy Xu Z. - Jamesville, NY | Oct 2021
easy, knowledgeable, delicate
Elsa L. - Windham, NH | Oct 2021
Good and fast service to allow me to close my load on time.
Weibin L. - Nashua, NH | Oct 2021
Best representative Qian who is very considerate of every details.
Ji L. - Newton, MA | Nov 2021
The loan officer was responsive.
Tung C. - Hopkinton, MA | Sep 2021
My loan agent is very nice and response to my question very quick
Yi Y. - Malden, MA | Sep 2021
My agent, Jane Qian, is very professional.
Xiaoqiong C. - Boston, MA | Sep 2021
I am satisfied with my experience during the whole process, and I’m thankful to the loan officer giving me useful suggestions in order to obtain the mortgage.
Rui Z. - Lewes, DE | Sep 2021
I've worked with your team a few times. The experience has been always the best.
Min X. - Westford, MA | Sep 2021
Fantastic service. Respond to questions in quite a timely manner. We are very lucky to have Jane and her team help us who is so reliable and with rich experience who always gave us great advice. Thumb up!
Juanjuan L. - Fremont, CA | Sep 2021
Great job in timely manner.
Hong Z. - Lexington, MA | Sep 2021
Organized and clear communication from Jane and her team - they made themselves very accessible.
Darren H. - Wakefield, MA | Aug 2021
Excellent service. Jane and the team are great!
Hui H. - Gainesville, FL | Aug 2021
Really appreciate Jane Qian and her team for the professional service
Grace R. - Acton, MA | Aug 2021
Jane has been extremely helpful and responsive.
Yue S. - Boston, MA | Aug 2021
very quick, transparent, great customer service. Very appreciated Jane's help
Guang Y. - Chelsea, MA | Aug 2021
Professional and easy application process.
Lite Z. - Quincy, MA | Aug 2021
Prompt response professional suggestion for the first time home buyer.
Cheng Wei C. - Manchester, NH | Aug 2021
Rate is competitive and the process is transparent.
Gu M. - Zionsville, IN | Aug 2021
Mainly because of Jane Qian, our loan officer, is awesome!!
Ying C. - Winchester, MA | Jul 2021
Guaranteed rate is the best! I tried other organization but failed approval. However I am very qualified. I like Guaranteed Rate helped me with good service and quick closing. Truly professional.
Ying C. - Sherborn, MA | Jul 2021
Fantastic work throughout the whole process. Very helpful in all aspects.
Yagiz Y. - Hollis, NH | Jul 2021
It was my pleasure to work with Jane and her team. She is always patient to answer all my question, keeps me posted about the progress of the loan, and explains me the next step. Very organized and structured. She works efficiently and respond quickly. I am definitely very satisfied with the service and would like to work with her in the future.
Wenhua G. - Brookline, MA | Jul 2021
Jane Qian has been a phenomenal guide in the process. We worked with Jane 10 years ago and came back working with her again.
Jun W. - Bedford, MA | Jul 2021
Excellent service. They do help us a lot!
Wei-Jung L. - Belmont, MA | Jul 2021
Overall I had a very pleasant experience with loan application process. Our loan officer Jane is very professional and responsive for all the time.
Yi P. - Cambridge, MA | Jul 2021
I had good experiences working with them.
Wei F. - Lexington, MA | Jul 2021
Jane is an awesome lender. She addressed all my questions patiently and efficiently, and were able to reach out anytime you want. Most importantly, I had very short time to close, Jane and the team made the impossible happened.
Niya X. - Boston, MA | Jul 2021
We worked with a very good loan officer who provided us valuable insights of the mortgage market, the prompt responses ensured high quality communication between us. We definitely want to recommend to a friend.
Bao H. - Boise, ID | Jul 2021
The agents are very nice, friendly and efficient!
Kun F. - Boston, MA | Jul 2021
The process was very smooth.
Eting Y. - Bedford, MA | Jul 2021
It is very easy to apply and the loan officer is professional and responsive.
Yuchen D. - Natick, MA | Jun 2021
Everything went smoothly, good rate!
Jamie W. - Bridgewater, MA | Jun 2021
My mortgage broker, Jane Qian, was very knowledgeable and helpful. She is always reachable and response quickly to assist my in the mortgage process. I am very glad that I have her as my mortgage broker. I will highly recommend her to my family and friends!
Yin Yin H. - Boston, MA | Jun 2021
Loan officer very accessible, patience to explain to and plan with customer
Hao Z. - Quincy, MA | Jun 2021
I was grateful to work with my loan officer, Jane, who is professional, responsive, knowledgeable and patient work with! She always stays on the top of my application, thank you Jane and your team!
Ying X. - Westford, MA | Jun 2021
Very smooth procedure. Quick responses and clear instructions
Zhen W. - Acton, MA | Jun 2021
Jane Qian, our loan officer, is super helpful and makes the loan application process easy and transparent. She is very responsive and thorough.
Xiao Y. - Watertown, MA | Jun 2021
Very helpful and smooth procedure
Haiyun L. - Auburndale, MA | Jun 2021
Jane was amazing and made the biggest purchase of our life smooth and easy!
David R. - Brookline, MA | Jun 2021
Fantastic job, seamless process of obtaining the mortgage! So friendly and willing to answer any and all questions!
Christopher H. - Boston, MA | Jun 2021
People worked with us are nice and thinking for us. We feel be fully supported. They answered anytime when I had questions. Website is easy to use and really convenient for the clients especially during covin We cannot see each other. Thank you for the help. I will definitely recommend to our friends.
Jia L. - Ipswich, MA | Jun 2021
Jane Qian is very professional. Answered my questions and request immediately without any delay; shared information as needed.
Baosheng S. - Bedford, MA | Jun 2021
they are doing quickly and responsible
Zhengrong C. - Southborough, MA | Jun 2021
Fast closing, superior dedication, timely response, put customers first
Qimin Q. - Medford, MA | May 2021
It's been a wonderful experience working with Ms. Jane Qian and her team. With deep knowledge and professional expertise, Jane has guided us through the loan application process, and has always answered our questions and provided help on time. We are immensely grateful for Jane’s care and patience in supporting us throughout this process. Her professionalism has made an otherwise complicated process surmountable.
Liping W. - Weston, MA | Jun 2021
Because of the agent who handled the transaction, Jane Qian. She was incredible and compensated for many of the Guaranteed Rate Back-Office Gaffs!
Ernest S. - Andover, MA | May 2021
The overall experience is great, especially Jane, she is very helpful and responsive.
Jie D. - Chesterbrook, PA | May 2021
Because Guaranteed Rate saved my money
Jian D. - Newton, MA | May 2021
Excellent customer support. We worked with Jane Qian on our loan application. She is very professional and knowledgable. This is our first house and Jane was always available when we had questions and was very patient explaining the terms to us and ensured the whole process went smoothly.
Piotr M. - Bedford, MA | May 2021
Amazing service from Wei and team. Very impressed!
Peiwen X. - Somerville, MA | May 2021
I trust my agent Jane and she recommends Guranteed Rate, so I trust you guys.
Xiaoyang C. - Belmont, MA | May 2021
Employees are all very fast responsive
Xiaoyun H. - Waltham, MA | May 2021
Great service, on time closing
Ye Z. - Winchester, MA | May 2021
Because of Jane Qian, she is the reason why I chose Rate
Mingrui W. - Malden, MA | Apr 2021
Very satisfied with the service
Yinghua Z. - Lexington, MA | Apr 2021
My loan officer Jane Qian is very professional and communicated with me well.
Wan-Hung L. - Newton, MA | Apr 2021
Very professional and friendly service.
Hui H. - Winchester, MA | Apr 2021
Jane Qian was awesome to work with! Very quick respond every time.
Yue W. - Boston, MA | Apr 2021
Great service and clear communication from Jane.
Feng Sheng S. | Mar 2021
Jane is the best agent and she has been very responsive and understanding the needs from the clients.
Yongquan H. | Mar 2021