What people are saying... What people are saying... Read more
They were very attentive, had fantastic response time, endured all of my questions with care.
Kevin B. | Aug 2020
very professional, diligent and accurate
Jeremy S. | Aug 2020
Janet Jones and her team were excellent. Organized, responsive, and so encouraging throughout the entire process. I would recommend them to anybody.
Samuel P. | Aug 2020
Ms. Jones gave us excellent customer service.
Eric S. | Aug 2020
My team was in regular contact with me every step of the way. They helped with understanding new signature platforms that were being used by me for the first time. They demonstrated patience and understanding with my questions and concerns. I felt like I was in good hands throughout the entire process.
Joyce G. | Aug 2020
They were extremely helpful and always there when I had a question or needed help. Very easy to work with and very professional.
Roy S. | Aug 2020
Easy, efficient, responsive people!!
Khristie S. | Jul 2020
I have personally dealt with Janet Jones in the past. She is excellent. Whatever company she worked for I would have used her. She is very good at what she does and her personality is excellent.
Tracey M. | Jul 2020
Janet Jones is very professional.
Francis G. | Jul 2020
Service was exceptional and Janet Jones could not have possibly been more helpful!
Matthew B. | Jun 2020
Amazing service from start to finish
Carole L. | Apr 2020
Janet and team were fantastic. Very responsive, answered any questions I had and helped calming my stress level!
Lawrence B. | Mar 2020
The personal service that Janet Jones provided us.
Patricia J. | Feb 2020
Personalized service that went beyond and above my expectations
Pamela B. | Feb 2020
We have dealt with them 2 times now and they are excellent to work with.
Nicole M. | Jan 2020
Janet Jones is terrific, and prepared us extremely well for the process. Even when we threw her a couple of curveballs, she managed to keep us moving forward without even a hint of a stumble. We liked that we could lock in our interest rate early, and for an extended time period. Overall, the best experience we've ever had working with a lender - thank you.
Jane L. | Jan 2020
Great people, especially Janet Jones, who kept me posted at every turn and was not only very professional, but very kind and considerate through this often stressful process for my wife and I.
Frank G. | Dec 2019
Janet Jones did outstanding job, very knowledgeable on the loan products, terms etc., Processing Dept (Brooke ) process was like a well oiled machine, everything went nice & smooth,staff always friends, helpful. Excellent service.
Lisa G. | Oct 2019
Janet Jones helped us get our loan we closed fast she was there the whole way to help us with any questions I would recommend her to anyone who is looking for a loan or something else that she may help you with!!
Thomas A. | July 2019
Janet Jones is the best loan officer we’ve ever worked with. Her ability to do everything as promised and in a timely manner was nothing short of amazing. Start to finish in 3 weeks is the fastest we’ve seen. Adding in her personal touch made us feel comfortable throughout the entire process. Kudos to Janet we highly recommend her and Guaranteed Rate.
Kevin C. | July 2019
Janet Jones was patient, articulate, knowledgeable, went out of her way to help facilitate a speedy closure, and did a wonderful job walking me through the whole loan process. Extremely pleased.
Sue L. | June 2019
Our Loan Officer, Janet Jones, was by far the most competent and knowledgeable loan officer we have ever had. We had complete confidence during the entire mortgage process because of her, and as a result we would highly recommend Guaranteed Rate and Janet Jones to anyone in need of a mortgage/refinance. Great service at great rates!
Dennis L. | May 2019
Janet Jones, and her team, did a great job with this loan. They were very responsive and quick to answer our questions.
Ryan R. | May 2019
Janet was great. she knows her stuff.
Bernard L. | April 2019
Very professional. Kept in contact with me. Always friendly and helpful. Closing was made easy.
Connie C. | April 2019
Janet Jones and her whole team were fabulous, made it so simple and so easy! I'm a retired banker of 31 years and I've never seen a loan go so great. Thank you, all of you!
Donald L. | February 2019
Janet, Marisa, Brooke, and the underwriters were a joy to work with. Great communication and support typified the relationship which gave me as the Buyer the confidence to purchase a home with a sound understanding of the process though I was virtually ignorant initially. Janet worked with our situation providing suggestions and maneuvering through the options quickly while securing a highly competitive rate. Brooke navigated through the details with me just as each member had, in order to acquire the necessary information. We felt like Guaranteed Rate was on our side through the whole process and we couldn't be more satisfied.
Lucas C. | February 2019
Janet and her team were amazing!! She made applying for a mortgage loan stress-free! We had a lot going on in our life at the time of purchasing our home and Janet was there guiding us every step of the way. She was always three steps ahead and made our closing the exact day we wanted. We can’t thank her and guarantee rate enough!!!
Levi D. | January 2019
My loan officer was very good and made a somewhat frustrating process bearable. I would recommend her to anyone that is in the process of obtaining a home loan.
William J. | November 2018
Janet was very helpful with explanations of how the process would work through the steps leading up to closing. Her knowledge of the procedure and the technology was reassuring.
Carl G. | October 2018
Please know, that Janet was amazing to work with! I wish I could share more with her superiors; she does such a fantastic job. So friendly, so polished, and very genuine and real. It was refreshing to work with her on our mortgage. Please do something nice to acknowledge her exceptional job.
Richard B., September 2018
It was a professional, smooth borrowing experience.
Mariapia R. - October | 2018
Janet Jones was the best. Made us feel like she was only working on our loan with her attention focused only on us. She was extremely helpful with our questions, day or night. Took over when we were out of the country to be sure, given our short closing date, that everything was in place in time. We would highly recommend her, and your company to anyone. THANKS
George H. | October 2018
My loan person was Janet Jones and she was great. She helped me understand all the documents needed. Can't thank her enough for all her hard work and keeping me Updated through out the process.
Elizabeth P. | September 2018
It can be very stressful to buying a home and Guaranteed Rate made it go a lot smoother and easier on us we are very satisfied thank you very much for all your help.
Theodore G. | June 2018
Mrs. Jones is the best!
Danny M. | April 2018