What people are saying... What people are saying... Back to profile
Everything went smoothly with no surprises.
David C. - Roanoke, VA | Apr 2022
Overall smooth process and extremely easy to upload docs using their online portal. Will Blaylock, Jason Bialek, and Aaron Ewert were super helpful throughout the entire process as well!
William M. - Roanoke, VA | Apr 2022
The personal attention given to me by the staff
Michael H. - Belton, TX | Mar 2022
They help me put all my debt togetherand loss a lot of high rate gone
Elsie F. - Roanoke, VA | Mar 2022
The staff are great, very helpful and knowledgeable in the field of loans and are willing to help any way they can!
Joshua G. - Thaxton, VA | Mar 2022
Because you followed through
Marjorie E. - Roanoke, VA | Jan 2022
All of the staff were very helpful and moved my loan application through quickly.
Rebecca C. - Vinton, VA | Dec 2021
They were easy to work with and very helpful.
John W. - Huddleston, VA | Nov 2021
Because Will Blaylock was awesome
Daniel A. - Cave Spring, VA | Nov 2021
Jason Bialek and Will Blaylock get things done.
Dennis A. - Roanoke, VA | Oct 2021
Quick responses to my questions and always available.
Kevin H. - Troutville, VA | Sep 2021
Very easy to talk to and very accommodating.
Lynn J. - Harrisonburg, VA | Sep 2021
Bought my home without a realtor and they told me every step of the way and what to do next. Response time for questions was same day even on weekends.
Lori H. - Wirtz, VA | Sep 2021
Very Friendly, Professional, And always there to help and answer questions
Karen C. - Port Richey, FL | Aug 2021
Easy to work with and super fast turnaround times.
Cassandra M. - Daleville, VA | Jul 2021
The Team was great to work with!
Shelley K. - Roanoke, VA | Jul 2021
Everything was smooth and they have great communication!
Matthew B. - Salem, VA | Jun 2021
Jason and his team were very patient with us and stayed on top of everything all the way!
Michelle W. - Hollins, VA | May 2021
They were easy to use and very responsive, I remember being on the phone with Will late in the evening and he was getting it done for me.
Kurt G. - Daleville, VA | May 2021
Because they were very dedicated, patient, and hardworking for my loan. They also had amazing communication!
April P. - Newport, VA | May 2021
The team did a excellent job through the process words can't describe.
Wigenson T. - Roanoke, VA | Apr 2021
Very professional with there service and quick on service!
Daron J. | Mar 2021
Great people and very easy to work with!
Robert P. | Mar 2021
The staff was available at all times including making the process simple!
Darlene T. | Mar 2021
Very prompt and responsive on emails or phone calls. Always had an answer when asked.
Aaron B. | Feb 2021
Great communication and dedication. My first-time buying a house and Will was very helpful and made the process easy.
Candi W. | August 2020
This is the second time we have worked with Guaranteed Rate and Will Blaylock. Will is top notch and I have recommended him numerous times. He was absolutely wonderful to work with both times! He is extremely responsive, answers all of my questions quickly and with ease, and has such a friendly demeanor.
Pamela S. | Feb 2021
In my case, it was important to get my mortgage processed quickly. Guaranteed Rate was able to get my mortgage approved in less than half of the time my previous lender had estimated.
Andrew F. | August 2020
Because Will Blaylock was wonderful to work with and was great about breaking down information for me so that I understood things. I was able to obtain my mortgage and close on my home in a little under 2 months with the help of Will and Jason.
Taylor M. | Aug 2020
They were very responsive to questions.
Jason H. | Aug 2020
The process was smooth and painless
Brandon B. | Sep 2020
Everyone was so easy and pleasant to deal with and made everything easy
Karen T. | Sep 2020
In my case, it was important to get my mortgage processed quickly. Guaranteed Rate was able to get my mortgage approved in less than half of the time my previous lender had estimated.
Andrew F. | Aug 2020
Because that did a wonderful job!!
Melisa G. | Sep 2020
So easy to work with and helpful through the whole process!
Taylor A. | Dec 2020
Will was very helpful in answering every question I had, which was a lot and explained each step in the process.
Anthony A. | Aug 2020
Very accessible and transparent
Anna K. | Sep 2020
Will Blaylock was incredible. He was knowledgeable, patient, really went the extra mile to make the process go as smoothly as possible.
Kendall J. | Dec 2020
In my case, it was important to get my mortgage processed quickly. Guaranteed Rate was able to get my mortgage approved in less than half of the time my previous lender had estimated.
Andrew F. | August 2020
Great communication and dedication. My first time buying a house and Will was very helpful and made the process easy.
Candi W. | Aug 2020
They followed through even when I couldn’t.
Linda E. | Sep 2020
Excellent, efficient, convenient service.
Rosemary B. | Oct 2020
Flawless, easy transactions with each Guaranteed Rate associate.
Priscilla G. | Nov 2020
Fast, responsive, and simple website navigation.
Zachary C. | Dec 2020
They met all my needs fast and efficiently !
Karen M. | Jan 2021
The team was extremely great to work with and helped us at every turn.
Christopher R. | Aug 2020
Ease of communication, always available
Patricia M. | Sep 2020
They are friendly and easy to work with. My loan officer Will Blaylock is the fastest person I've ever seen on getting back to a client who has a question. If he doesn't answer you right away, which he does 99% of the time, he'll contact you back in under 5 minutes. Everything was smooth sailing. Fantastic service and I will be referring Guaranteed Rate to everyone. Also thanks to Carla Franks and everyone else involved in my loan process. You guys are fantastic!
Michael B. | Oct 2020
Will was so patient with me and my Loan wasn't so easy and they made sure we took the right steps to get approved
Leandra R. | Nov 2020
The process was super smooth and quick. They made everything so simple and easy, it was greatly appreciated.
Melissa T. | Dec 2020
Very simple easy process. Response times from the staff were on point
Katina R. | Jan 2021
Because they were exceptional.
John J. | Jul 2020
Excellent help from all parties involved with my loan
Dante A. | Jul 2020
Will was incredible. He's so familiar with every step in the process and was quick to send a thorough response to every question we had. I could not ask for a better experience.
Jeremy B. | Jul 2020
They helped out every step of the way
Tyler D. | Jul 2020
awesome service and quick closing. Jason and his team provided top-notch service.
Edward G. | Jul 2020
More than 100% satisfied.
Jameson G. | July 2020
Great experience!!
Shawn T. | July 2020
Everyone was easy to work with and responded promptly.
Johnny H. | Jun 2020
Will made the process easy and any time I had a question, he would make time for me to answer those questions.
Danielle D. | Jun 2020
Everyone could always answer my questions. The team that I had was always great to deal with and were very thorough with what they needed from. This was a great experience.
Michael A. | Apr 2020
They are good to work with and very helpful.
Terra C. | Jun 2020
Jason and Will were always available to answer my questions and I had a lot of questions to ask since this was my first time through the process.
Matt S. | Apr 2020
Jason and his team were very communicative and available outside of standard business hours, which helped set my mind at ease and very helpful all around.
Roy C. | Apr 2020
Jason and Will were always available to answer my questions and I had a lot of questions to ask since this was my first time through the process.
Matt S. | April 2020
Jason and his team were very communicative and available outside of standard business hours, which helped set my mind at ease and very helpful all around.
Roy C.
Everyone could always answer my questions. The team that I had was always great to deal with and were very thorough with what they needed from. This was a great experience.
Michael A. | April 2020
Great to work with!
Chad B.
Everyone was very easy to work with and always available to answer any questions or concerns I had. Everyone was exceptionally friendly too.
David W. | Mar 2020
Will never gave up on us and he worked with us for two years to make it happen
Joshua M. | Mar 2020
Never even met my loan specialist. Very easy process and awesome customer service.
Richard R. | March 2020
Jason was on it from day one. He kept up with me almost every day and was always on hand to answer my questions.
Richard D. | Mar 2020
Jason was on it from day one. He kept up with me almost every day and was always on hand to answer my questions.
Richard D. | Feb 2020
Good service
Marinelle S. | Feb 2020
My experience with GR was very positive, professional, and quick.
Meagan C. | Jan 2020
Was told would close in 30 days. Closed in 29! Rate originally held was 3.25%, ended up with 3.0%.
Steven M. | Dec 2019
My experience with GR was very positive, professional, and quick.
Megan C. | Dec 2019
Amazing experience from start to finish! This was my first house purchase, and the entire team at Guaranteed Rate were extremely helpful and informative and made the whole process easy and streamlined Blaylock and Jason Bialek are excellent all professionals, and a pleasure to work with and I would highly recommend them to anyone! I feel as though they go above any beyond to ensure you get the best possible deal and are always keeping you in the loop with all of the details along the way. Thanks to those guys and I look forward to using them again in the future!
Matt B. | Dec 2019
Will and team made everything extremely easy and seamless.
Michael B. | Nov 2019
Jason did a great job and we could do no wrong. He was great to work with.
Mark V. | Oct 2019
This was the smoothest mortgage experience we have ever had.
Vernon G. | Sep 2019
I primarily worked with Will Blaylock (Jason Bialek Team) for my mortgage. He was prompt in communication throughout the process, and even replied to texts at any time of the day or night. The Guaranteed Rate digital process is awesome but combined with Will, it's streamlined, very simple-- you could work 80 hours a week and buy a home without breaking a sweat when you choose this team. Thank you for a job well done!
Michael S | July 2019
Will earned my trust immediately with his open and transparent communication. I have bought a few homes over the years, and this was my first time using Guaranteed Rate. I have to say; it was by far, the best experience I have ever had. The process was a bit more in depth, in terms of documentation needed and forms to complete but most of that was done online, so ease of completion was a snap. Both Will and the other members of his team (Branch Manager - Jason Bialek, and processors Paula, and Kimberly) were approachable, easily reached, and very diligent caring. They don't just work hard at getting your business, they work hard at every turn, all the way through to the end. I'm so pleased that I found them. Highly recommend them to everyone!
Lynda K. | November 2018
Will was wonderful he guided us well and was true to his word
Loretta B. | December 2018
Will and his team made it super easy and stress-free buying my first home! Great people to work with! I would definitely use Guaranteed Rate again, and will highly recommend to my friends and family!
Meagan R. | October 2018
I appreciated how Everyone in Will’s team worked sooo hard to get our loan taken care of as speedy as possible!
Jenifer F. | July 2018
Great experience. Could not have been easier. Great process and communication.
Kevin H. - June | 2018
Jason Bialek is great to work with and makes buying a home easy.
Robert N. | May 2018
Great people to work with, very professional.
Ferris M. | April 2018
Jason was great. He really went above and beyond to be available to me and answered every question I had.
Laura B. | February 2018
Will, Jason, and the team at Guaranteed Rate helped me find my first home. I was looking on New Year's Eve weekend and into the first week of January, but by the end of the month, I had the keys to my new home. They worked very fast with my realtor and always answered my calls and texts. They constantly kept me updated with the progress of my loan. I work the night shift, but they went out of their way to take care of me, even with my difficult work hours. The technology was excellent, and the process was fast and smooth. I would highly recommend Will, Jason, and the GR Team to anyone looking to have a stress-free experience. The low rate they got me was also a positive! Thanks!
Rodney S. | January 2018
This was my first time going through the mortgage process, and I had to do it long-distance. My loan team was amazing! They answered all my questions quickly, and didn’t make me feel stupid, even though I’m pretty sure some of my questions might have been. :) They always made me feel heard and like my concerns were important to them. At such a stressful time, that was amazing to feel like I had a team of people who had my back!
Chanaya H. | January 2018
Jason Bialek did a great job. The process went very well. I was able to receive pre-approval letters very quickly and promptly. Overall, very happy with my choice and would do it again. Thank you!
Mark B. | December 2017
The process was easy all of my questions were answered quickly, I was very happy.
David J. | November 2017
Great, efficient company to work with! Will definitely recommend to others. Easiest home purchase EVER! Thanks!!!
Lisa W. | December 2017
Will, Jason and Maria make an outstanding team for Guaranteed Rate! From the beginning of the loan process to closing, this trio really made me feel that they cared about me as a person, not just another "file that needed to be processed." I enthusiastically endorse the Roanoke team! Highly professional, experienced and personable - a winning combination!
Elizabeth F. | November 2017
Everything went smoothly with Jason and Will. We closed in 30 days.
Johnny B. | October 2017
When I went to my realtor (in the sale of our home) for a recommendation for a loan officer, he suggested Jason at Guaranteed Rate. In dealing with Jason, it was like we were his only clients. My wife and I have been out of the buying market for quite some time, and the demands we put upon our new loan officer was great. We expected immediate responses, not understanding the complexities in real estate transactions. What made the difference was the customer service. Quite honestly, it may have changed the very course of events and the purchase of the house we now call home. Trust, patience and dedication are only a few words I can use to describe Guaranteed Rate. Thank you, Jason!
Gary S. | September 2017
The process was pain-free, especially with all paperwork being via email. Had access to my loan officer at the click of a button. I thought that was great!
Benjamin B. | September 2017
10 stars for Jason Bialek! I have been working with Jason for over 2 years now. I can't say enough nice things about Jason and his service. He has answered tons of questions for me very patiently and is quick to respond. He has provided exceptional customer service. So often, people are quick to complain to upper management, but there are people that do a wonderful job and need to be recognized. I appreciate all of Jason's assistance, and I wanted to pass this along.
Kristin M. | September 2017
Very responsive and took the time to thoroughly explain any questions I haf
Kenneth B. - Roanoke, VA | Aug 2022
They were very professional and helpful throughout the whole loan experience. They answered all my questions and got everything completed timely.
Jim H. - Vinton, VA | Nov 2022
I have worked with Jason Bialek for a long time. I trust that he can get me great options. I really liked the simplicity of the online process.
John G. | August 2017
Communication, professionalism and sense of urgency really simplified this process...not to mention, they offered a better rate than many others.
Tory C. - Roanoke, VA | Jun 2022
Fast, online processing, excellent customer service
Kelly R. - Roanoke, VA | Aug 2022
Phenomenal help through the home buying process. Easy to access and get questions answered.
Kyle J. - Cave Spring, VA | Sep 2022
They are a great team. Everything went very easy which was great experience for a first time home buyer. You here the horror stories about it being a unpleasant experience. That was not the case with these guys Will did a great job.
Adam B. - Roanoke, VA | Oct 2022
The people that I worked with! Very professional and easy to work with.
Scott A. - Roanoke, VA | Nov 2022
Jason and his team were excellent to work with. Their efficiency, communication, and overall demeanor made a potentially overwhelming mortgage process quick, easy, and stress-free. Thanks!
Tiffany E. - Roanoke, VA | Dec 2022
I have used them several times and Absolutely ?? would Recommend them.
Karen C. - Salem, VA | Jan 2023
Very fast and easy application. Fast closing too.
Robert J. - Vinton, VA | Apr 2023
Will and his team were great!
Elizabeth M. - Pensacola, FL | May 2023
Ease of process and availability of employees
Lori M. - Roanoke, VA | Jul 2023