What people are saying... What people are saying... Back to profile
Ease of process and experience with each person involved specially Jason Hasner
Timothy K. - Volo, IL | Jan 2022
Friendly and responsive staff throughout the process, but I occasionally had to provide the same information to the next person in the chain because it was not passed along by your internal system.
Anna K. - Chicago, IL | Dec 2021
They've made the process smooth and easy to follow, They were very responsive and willing to assist when needed, and most important they understand and accommodate people financial needs to make the loan possible.
Federico G. - Rancho Cucamonga, CA | Dec 2021
Everything went smoothly, agents were responsive, process was not difficult.
James D. - Chicago, IL | Oct 2021
Excellent service and continued feedback.
Gary P. - Chicago, IL | Oct 2021
Process was quick and easy
Tiffany N. - Chicago, IL | Sep 2021
Great communication and easy process.
Matthew B. - Chicago, IL | Sep 2021
The G Rate team is always responsive, efficient, and accurate. In general, G Rate's fees and rates are always competitive. Time to close for this re-fi was an impressive 2 weeks.
Matthew A. - Chicago, IL | Aug 2021
Have had great experience with guaranteed rate
Benjamin T. - Northbrook, IL | Aug 2021
Very organized. Easy to upload information.
Lisa D. - Chicago, IL | Jun 2021
The entire process was easy and everyone involved was super helpful.
Shane L. - Chicago, IL | Jun 2021
Prompt, professional and friendly service. The smooth interaction and ease of documenting.
Marcha D. - Chicago, IL | May 2021
Everyone was very responsive to our questions. The process was streamlined and quick, we didn't have any delays. The day of closing the loan was funded very fast too.
Maria Alejandra G. - Chicago, IL | May 2021
Guaranteed Rate reached out to me without my acting and saved me a lot of money!
Nathan S. - Chicago, IL | Apr 2021
Both Jason and Sam have provided top-notch service and been incredibly responsive throughout both our loan processes.
William P. - La Grange, IL | Apr 2021
Very satisfied everything is professional
Raul L. | Mar 2021
Very professional and friendly service.no stress at all.
Sigmund G. | Mar 2021
Sam Sharp, Jason Hasner are so great to work with!
Jamie S. | Mar 2021
The team was great and provided clear communication and answered all of my questions throughout the process.
Jacob S. | Feb 2021
Perfect customer service and timely check-ins and follow-ups.
James L. | Feb 2021
Jason Hassner very professional and highly recommend.
Adis B. | Feb 2021
Great people and great service
Abbey N. | Feb 2021
Everyone we worked with was extremely responsive and professional. The time from starting the process to the actual closing just flew by and I think everything was completed in about 3 weeks. I have already provided a few coworkers and friends Jason Hasner''s contact information so he can help them as he helped me.
Kevin H. | Feb 2021
Emails were answered quickly with great attitude.
Oscar G. | Feb 2021
Due to the responsive customer service we received
James B. | Dec 2020
Due to the experience I had with Jason Hasner. He was easy to work with, honest and trustworthy with the entire process, and took out time to work out the numbers with me in detail. The closing process was also extremely fast and painless. All in all, a great experience.
Ifeoluwa K. | Feb 2021
While the process was very long this time. The loan officer Jason Hasner was very knowledgeable and cared about my plight.
CHARLES N. | Sep 2020
Very easy and efficient process
Cheryl V. | Oct 2020
Smooth process. Jason was very communicative.
Randall S. | Dec 2020
The rate and the service provided by Jason Hasner. This is the third time I have used Jason and his work is amazing. He is extremely professional and totally proactive. Amanda Pro also provided great service.
Leroy T. | Jan 2021
I am a returning customer to Guaranteed Rate. The company consistently delivers top-notch customer service. They focus on keeping you as a customer for the long-term than just processing transactions. Not only do they have the expertise to effectively help you refinance but also provide you with valuable consultative advice. There is conscientious leadership at the helm.
JOHN K. | Sep 2020
Expedient, efficient, and attentive service.
Dona C. | Oct 2020
Knowledgeable, easy to talk to and fast service
Porsha R. | Dec 2020
Very prompt in processing as long as required documents provided.
LEONORA P. | Jan 2021
all staff was very helpful
Macarthur J. | Aug 2020
The team was very organized and responsive. They made the whole process very simple and easy for us.
Nicole F. | Sep 2020
GR was very attentive, helpful and responsive through the whole process.
Steven B. | Oct 2020
Jason and his staff were very professional and helped me very quickly.
Krista D. | Nov 2020
Efficient, thorough and knowledgeable staff
Victor A. | Dec 2020
Good response time to questions
Suzanne G. | Jan 2021
The whole process was explained clearly to me and it was pretty easy to get everything done.
Daniele R. | Aug 2020
I've already recommended GR to at least 6 others, 2 are in the closing process
Robert T. | Sep 2020
Smooth, easy, mature and streamlined process.
Lukasz S. | Oct 2020
Guaranteed Rate has provided three separate mortgages or refinances over the last 15 years. Each time, they have provided a seamless, low stress, coordinated, and managed delivery to reach closing. We appreciate the efforts of the entire team.
Jacob C. | Nov 2020
Very professional and quick service.
Fawad K. | Jan 2021
It was effortless to refinance.
Jessica C. | Jul 2020
Streamlined process and great communication
Timothy K. | Jul 2020
Jason Hasner was great to work with. He kept us informed of where rates were and gave us refinancing options. Jason was quick to respond and provided us with enough detail to make decisions.
Katherine M. | Jul 2020
Exceptional service, follow through and follow up. My VA refinance went smooth as silk. Couldn't be happier so far.
Craig T. | May 2020
Excellent communication, thorough service
Jan R. | Apr 2020
The patience they had with me as a new buyer was tremendously helpful. The personalized follow-up via both email and phone was fantastic for keeping me on track regarding various documents to be uploaded. I also liked the fact that I could just email attachments and didn''t have to name the files a specific way - they would just do it for me and file the documents needed appropriately. This last part was a subtle gamechanger.
Matthew J. - Chicago, IL | Jun 2023
everyone was professional along the process and very friendly.
William G. | Apr 2020
Excellent customer service, quick turnaround on offer letters and estimates.
Jennifer G. - Oak Forest, IL | Jun 2022
The team was amazing my lender Jason Hasner has been such an amazing help towards my homeowner journey.
Chu Jie Z. - Chicago, IL | Sep 2022
They made the loan process run smoothly, returning my calls promptly and guiding me through the entire process. They were all cortious and respectful.
Nidza T. - Chicago, IL | Dec 2022
It was a fast and easy process , Jason Hasner did a great job explaining everything to me . I am a new home buyer and had no idea the process . He was always nice and super responsive at any time of the day .
Veronica K. - Riverwoods, IL | Feb 2023
All my needs were met and questions were answered in a timely manner.
Kelly W. - Chicago, IL | Mar 2023
Guaranteed Rate has the best customer service. I worked with my primary loan officer who called every day and emailed and kept me in the loop at each process step. In addition, each coordinator was kind and took the guesswork out of a process that can be very complicated.
Kimberly R. - Chicago, IL | May 2023
The team is amazing! Especially Jason Hasner and Emily Howard.
Angela M. - Pompano Beach, FL | Jun 2023