How long have you been in the mortgage business and what inspired you to get into it?
14 years. I'm inspired by being a trusted resource when planning for and going through an often high emotion, high dollar purchase transaction. It is your home or your second home to which you will retreat or your future income stream. The experience and outcome matter. Carrying forward beyond the transaction, I'm always looking for ways I can add value to my clients' lives, whether it be through saving money opportunities through a refinance or suggesting a book or application in which they'd find great value. However I can be a positive, helpful, high value resource, I am there.
Tell us about a specific challenging borrowing situation and how you got the mortgage closed and funded.
Loan underwriters and their attempt to carry out proper due diligence on a loan file can at times surprise everyone with a unique request. No two underwriters are the same. And these requests can end up asking a lot of those involved in time, patience, and stress. How I respond as a loan officer and coach my clients through the process of resolution, engage with management, and involve both the listing and buying agent in the communication, proves to be an invaluable skill to my clients. Getting everyone necessary to roll up their sleeves and work together, use all the tools available (which we have many), and find real solutions is what we do when challenges arise.
What part of the home loan process do customers find most difficult and how do you help them through it?
Customers tend to find the amount of paperwork and on-going questioning of them as the most difficult part of the process. If you have online access to your income and asset documentation, the process tends to be much easier. There is no need for scanning, faxing or driving over to drop off documents. Thus, I heavily encourage and help my borrowers to get online with their finances. We start with the online loan application and uploading their documents to Box.com. There they can see what they've done and what is still outstanding. The surprises are limited. When new needs come up, the borrowers are able to quickly download the latest statements and upload them into Box. The hassle is greatly lowered and efficiency greatly increased if you follow my lead on this. You'll be glad you spent the extra time upfront creating logins to your accounts and learning where to get documents / statements.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
When I'm not in the office working, I'm likely working remotely. And when I'm not working remotely, I'm on the tennis court, running up the hills around Santa Barbara, traveling to the ends of the globe, or doing whatever I can to invest time and money into projects that better people's lives (locally and internationally). We're in this together. Let's make sure it's great for each person.
Tell us something that makes you unique or something wacky, yet interesting about you?
I find it fun to run 5 hours through the mountains on a Saturday covering over 30 miles. I have every intent to see most all of the world before I die. I get endless pleasure out of saving people 30 years of real dollars through refinancing into a lower payment.