What people are saying... What people are saying... Back to profile
Great service; availability of web portal/application.
Marlo O. - Fairfax, VA | Apr 2022
Jeff and his team worked very swiftly and professionally from beginning to end of the process.
Arnita F. - Arlington, VA | Apr 2022
Excellent friendly service.
Robert B. - Cambridge, MD | Jan 2022
It was a very smooth transaction.
La Toya F. - Stafford, VA | Jan 2022
Jeff Richards could not have done a better job if he tried- all down to him why I gave 10.
Elizabeth B. - Fairfax, VA | Jan 2022
Everyone was very helpful, polite and professional. The entire process was smooth and pleasant.
Albert E. - Upper Marlboro, MD | Dec 2021
Jeff Richards and his staff were outstanding to work with
Sean L. - Vienna, VA | Nov 2021
Excellent service and professional in dealing with clients
Nancy V. - Middle River, MD | Nov 2021
Jeff Richards and Patrice Fuller and entire Team are great to work with!
David D. - Haymarket, VA | Nov 2021
This was by far the best loan experience I had for dealing with refinancing.
Amir K. - Rockville, MD | Oct 2021
Knowledgeable, responsive, honest
Crystal B. - Silver Spring, MD | Oct 2021
The entire team was great. Everyone made me feel like they were working to get me through the process and make it as easy as possible.
Diana B. - Alexandria, VA | Sep 2021
Best interest rates for our loan.
Robert J. - Arlington, VA | Sep 2021
The services I received was excellent!
Rosemarie L. - College Park, MD | Aug 2021
It was a simple, guided process and communication was good with the lender.
Keith D. - Reston, VA | Aug 2021
Jeff and his team were incredibly responsive and always available when I needed them. When different people were responsible for different actions or portions of the process, they would write and introduce themselves. They also had out of office messages to let you know their status - even if gone for just a portion of a day. They also gave me updates at each stage if what will come next. I always felt I was in good hands.
John B. - Arlington, VA | Jul 2021
Jeff Richards team was thorough and kept us informed thru the process
Alicia D. - Waldorf, MD | Jul 2021
Very helpful and easy tp get in touch with
Timothy E. - Hyattsville, MD | Jun 2021
Great rates, responsive team, easy process.
Janay T. - Alexandria, VA | Jun 2021
Jeff (and Caroline and his team) are so responsive and incredibly helpful throughout the entire process.
Jordan S. - Falls Church, VA | Jun 2021
I had a great experience working with Jeff Richards and the rest of the team. Everyone was easy to reach, things were done on time and the whole process was very smooth.
Dmitry Z. - East Stroudsburg, PA | May 2021
Great service, persistent attention to my questions and concerns, and a good interest rate.
James G. - Falls Church, VA | May 2021
They are very responsive and kept me updates throughout the whole process.
Jermaine O. - Clinton, MD | May 2021
Customer service and the loan officer was very knowledgeable.
Kobir S. - Aldie, VA | Apr 2021
Easy and efficient. Jeff Richards was always available to answer questions.
Douglas B. - Washington, DC | Apr 2021
Very efficient and great rates!
Nancy C. | Mar 2021
Jeff was incredibly easy to work with.
Ryan H. - Washington, DC | Apr 2021
My refinancing experience was incredibly efficient, almost effortless, and went smoothly from start to finish.
Tabitha S. | Mar 2021
Service was good and process was smooth
Scott C. | Mar 2021
Prompt, organized, thorough
Veronica H. | Mar 2021
The whole team was extremely responsive to all my questions and was truly a pleasure to work with.
Kalie R. | Feb 2021
Jeff and his team was very communicative and fast in responding to my questions.
Manith H. | Jan 2021
Jeff Richards is the best loan officer.
James D. | Feb 2021
The process was fairly seamless and everyone was very helpful
Dawn D. | Jan 2021
Ease of refinance process and knowledge of the GR team.
James B. | Jan 2021
Ease of service and the loan officer I worked with was great.
Michael M. | Sep 2020
Excellent customer service and close follow up to meet the best IR
Salim Y. | Jan 2021
Jeff and his team were helpful and responsive.
Jeffrey G. | Sep 2020
It was great working with Guaranteed Rate. Everything went smooth and everyone is very responsive
Florida V. | Jan 2021
Great follow through. Jeff and his team made it a very smooth transition.
Richard P. | Sep 2020
The team was very easy to work with, smooth transaction
Adrian P. | Dec 2020
The outstanding service I received.
Veronica T. | Jan 2021
Jeff and his team have always treated well.
John S. | Sep 2020
Jeff Richards and his team were transparent, knowledgeable and highly responsive, and kept to their word.
Niranjan S. | Nov 2020
Jeff Richards my loan officer
Michael M. | Dec 2020
Jeff Richards and his staff provided exceptional service!
John M. | Jan 2021
The professionalism and customer service provided was superior.
Mechelle D. | Aug 2020
This was not the first time using GR, and everything went smoothly.
Mario O. | Sep 2020
Jeff Richards was great to work with! He was always available to chat at any time of the day and constantly stayed in communication with me! He definitely made this process very easy and clear for me to understand.
Carolyn M. | Oct 2020
Very informative and very helpful.
Carlesa W. | Nov 2020
They did a wonderful job with an efficient process.
Darlene H. | Dec 2020
Responsive, helpful, patient and great rates!
Michael W. | Jan 2021
Easiest closing and very efficient.
Kathleen L. | Jul 2020
They were nice and easy to work with but moved to fast and missed a few things
Kurtina E. | Jul 2020
They were great at handling the entire loan process.
Whittney W. | Jul 2020
Timely handling of matters
Todd N. | Jul 2020
Excellent service, timely communication and positive personal interaction with the team.
Pennie M. | Jul 2020
Jeff Richards is excellent. The process was efficient and effective.
Maureen G. | Jul 2020
They provided exceptional customer service and responded very quickly to any concerns or questions I had. A truly impressive team!
Rebecca S. | May 2020
It was quite easy to get the refi done, relative to earlier loans and refis. I think we got a competitive rate and low costs.
W H. | May 2020
Working with Guaranteed Rate was such an awesome experience. Jeff and his team was attentive and always just one call away during my home buying experience. During this pandemic, that the world is currently undergoing, Guaranteed Rate not only help to close on my dream home but quicker than I could ever imagine.
Tiffany B. | May 2020
Responsive team - Jeff Richards and his team of Heather, Caroline, Patricia and Ron were great!
Stella S. | Apr 2020
Jeff and his team are great to work with.
Jeffrey P. | Apr 2020
Seamless process in these difficult times, could complete it without any physical contact, and in a timely manner.
Raghu C. | Apr 2020
Jeff from Garanteed Rate was with us every step of the way! We had a horrible experience with Navy Federal and it was so refreshing to find a lender that has good customer service.
Meagan S. | Mar 2020
Great service. I have used them 4 times in last 4 years.
Maynard G. | Feb 2020
Great service, great people.
Michael M. | Feb 2020
Fast friendly service. Thorough explanation of the process, and required documents.
John G. | Feb 2020
Jeff Richard's and his team of professionals kept me informed during the process and answered all questions without delay. I highly recommend guaranteed rate due to Jeff and his team
Eunice P. | Dec 2019
Excellent customer service. Less hassle than any other mortgage lenders that I’d experienced
Zollie S. | Dec 2019
Jeff Richards is a PHENOMENAL mortgage broker.
James D. | Oct 2019
Fast, reliable, and easy process
Jeffrey P. | Oct 2019
Scott S. - Alexandria, VA | May 2022
Jeff Richards was great - on top of everything and efficient. I will be using GR again. Thank you.
Brooke C. | Aug 2019
Team led by jeff richards are awesome
Moshe S. - Manassas, VA | May 2022
Jeff Richards was very good and helpful. He is very knowledgeable and experienced. He was always available to answer our questions. Thank you.
Ali I. | March 2019
Outstanding customer service.
Jacqueline B. - Washington, DC | May 2022
Great service, answered questions as they came up and followed through with all tasks related to the closing.
Daniel A. - Olney, MD | Jul 2022