What people are saying... What people are saying... Back to profile
Great customer service, always prompt to respond, closed on time as promised!
David P. - Fairfield, CA | Apr 2022
Because they are fast and explained everything. If you have any questions they have answers.
Rosalina T. - Hayward, CA | Apr 2022
Simple and straight forward process. I did not feel pressured or stressed out!
Erica C. - Walnut Creek, CA | Apr 2022
Good customer service, always available to answer questions
Brian E. - Long Beach, CA | Apr 2022
Jenna and her team were top notch!! Extremely professional, responsive and thorough.
Alan P. - El Cerrito, CA | Mar 2022
I was very happy with the overall experience. Jenna Gray and her team were always very helpful and friendly, and everything went smoothly.
Nancy S. - Belmont, CA | Mar 2022
Guaranteed Rate was the only place that could get us a pre-approval letter in a quick enough fashion to make an offer on our house. Can’t recommend Jenna Gray and her team enough. She was responsive, helpful, and attentive every step of the way.
Nicholas L. - Berkeley, CA | Mar 2022
Organized and professional
Peyman B. - Lafayette, CA | Mar 2022
Jenna Gray and her team were amazing. Everyone was professional and quick to respond to any of my inquiries. The real MVP was Samantha, she went above and beyond to help me throughout the process.
Andrew O. - Tarzana, CA | Feb 2022
Prompt communication, and very responsive to any of my questions and concerns.
Gary Y. - Oakland, CA | Jan 2022
Reasonable rate, responsive team, quick closing
William B. - Oakland, CA | Jan 2022
Personable, knowledgeable, timely, organized, helpful, professional!
Megan C. - Martinez, CA | Dec 2021
We have worked with Jenna Gray and her team for a number of times now. She never gives up and always comes thru in the end!!!!
Vernon F. - Walnut Creek, CA | Dec 2021
Jenna was super helpful and responsive throughout the entire process.
Ayaskant S. - Oakland, CA | Dec 2021
They are conscientious, professional and fast
Zoila S. - Martinez, CA | Dec 2021
Everyone was very professional, knowledgeable and helpful throughout this process.
Craig N. - Alameda, CA | Dec 2021
Jenna Gray and her team went above and beyond to make an incredibly difficult loan make it through to closing.
Kellie K. - Walnut Creek, CA | Nov 2021
Guaranteed Rate offered consumer-friendly features, including: a soft credit checks to pre-qualify, competitive interest rates and low fees, transparency of rates and terms, fast funding times, and friendly, efficient and accessible customer service.
Zofia R. - Berkeley, CA | Nov 2021
This is my second loan with Jenna and her team. I will keep coming back
Travis S. - Concord, CA | Nov 2021
Very straightforward forward and always available to answer my question!
Fernando F. - Rodeo, CA | Oct 2021
Great to work with on three occasions’
Laura C. - San Jose, CA | Oct 2021
Ease of applying for loan and team member assistance.
Teresa C. - Alameda, CA | Oct 2021
All interactions were outstanding.
Andres B. - Vacaville, CA | Oct 2021
Process was very organized Staff was very responsive
Janet S. - Martinez, CA | Oct 2021
Quick, easy and Jenna did exactly what she said she could do.
Joseph L. - Martinez, CA | Sep 2021
Because they did a fast , smooth and great overall job,
Ronald W. - Antioch, CA | Sep 2021
Team was very attentive answering questions very promptly. Also very helpful with solutions to bumps in the process.
David C. - Pittsburg, CA | Sep 2021
Jenna and her team have always come through for me, in really challenging circumstances.
Stefani L. - Alameda, CA | Sep 2021
The team is very helpful and prompt with their document requests. Great follow up as well.
Michael C. - Concord, CA | Aug 2021
Guaranteed Rate has been an amazing company to work with.
Alena H. - Concord, CA | Aug 2021
I got amazing support from the team.
Sudip N. - San Jose, CA | Aug 2021
Well coordinated, responsive and very supportive in every step.
Michelle L. - Pleasant Hill, CA | Aug 2021
Jenna and her team are great! They are professional, knowledgeable, polite, friendly and always provided timely answers. I really appreciated their patience with me. They demonstrated their ability and willingness to coordinate many moving parts to make this happen for me, my son, and my daughter.
Clare W. - Concord, CA | Aug 2021
Great working with Jenna Gray, as always.
Phanindra P. - Walnut Creek, CA | Aug 2021
Jenna and her team has and always will be fantastic to work with.
Erin C. - Oakland, CA | Aug 2021
We gave that score because we have already recommended Guarantee Rate to our family and friends
Branden V. - Alameda, CA | Aug 2021
The team is dedicated to ensure that the process of loan approval is done thoroughly.
Shamin S. - San Francisco, CA | Jul 2021
Fast moving and great employees who help with the process from start to finish.
David W. - Oakley, CA | Jul 2021
Out of the gate, I was give the best quoted rate. The whole process from pre-approval to closing was fast and smooth, and they were true to the rate I was given.
Vallance L. - Millbrae, CA | Jul 2021
Great service and very quick responses to my questions. Made me feel at ease. Thank you.
Priyanka S. - Concord, CA | Jul 2021
The team was fast and efficient in getting my loan approved and closed ahead of schedule
Kristina L. - Oakland, CA | Jul 2021
Jenna, Kim, and Malinda were excellent throughout the 21-day closing process!
Chih-Hsuan C. - Fremont, CA | Jul 2021
Jenna Gray and her team provided fast, quality and value added services to us.
Fengqi H. - Walnut Creek, CA | Jul 2021
Professional and efficient.
Jennifer B. - Moraga, CA | Jun 2021
prompt, friendly service. discussed multiple options and why one would be better than an another.
Rolando M. - Pleasant Hill, CA | Jun 2021
Easy to work with and very efficient.
Susanne T. - Oakley, CA | Jun 2021
Jenna gave us the best deal & they processed the loan so quick!
Christine F. - Daly City, CA | Jun 2021
They were very communicative and top of everything!
Namisha B. - Emeryville, CA | Jun 2021
We worked with Jenna Gray and she took great care of us during the process. She followed up and made sure we were happy and satisfied. In addition, she made sure we understood the process and made herself available to us.
Fabiola A. - San Jose, CA | Jul 2021
Jenna Gray and her team worked both professionally and quickly to process this loan. They also always kept me informed promptly. Best service I’ve had in over 20 years.
Jeffrey S. - Oakland, CA | Jun 2021
Excellent staff, made my first home purchase a simple and smooth experienced.
William R. - Belmont, CA | Jun 2021
Very easy and smoothe loan process
Dalvinder D. - Danville, CA | Jun 2021
They closed early and although buying a home can be a bit of an emotional roller coaster they got me too the finish line with ease and professionalism.
Robert T. - Pleasant Hill, CA | May 2021
Smooth Transaction and everyone was very helpful
Nancy C. - Benicia, CA | Jun 2021
Gave us the best rate and Jenna and Evani were always available night and day
Claire G. - Oakland, CA | May 2021
Quick response time from the team throughout entire process.
Michael M. - Concord, CA | May 2021
Great service. Team was available after hours and were always very pleasant to work with. Professional.
Katherine A. - San Francisco, CA | May 2021
great service, knowledgeable about the process, and closing on time
Scott C. - Lafayette, CA | May 2021
Great service and accessibility to answer questions.
Vincent K. - San Francisco, CA | May 2021
Super easy to work with, love the online platform, all team members are responsive and in top of it.
Carla B. - Walnut Creek, CA | Apr 2021
the team was stellar, communicative, fast and made my involvement stress free
Jean K. - Folsom, CA | Apr 2021
The service was really great. We ran into some info at the end around a decision we were trying to make about a HELOC that had we known earlier would have helped us get to an earlier closing.
Indigo C. - Martinez, CA | Apr 2021
Great but sometimes frustrating to reach a human if we had questions. Also, the notarize app portion was really frustrating at the end
Camille S. - Martinez, CA | Apr 2021
easy, personable and smooth approval.
Evelyne N. | Mar 2021
Everyone was amazing!! Very helpful! They answered each and every one of my questions...and trust me, I had A LOT of questions!!
Kristen A. - Concord, CA | Apr 2021
Jenna Gray and her team were great and efficient
Thomas M. | Mar 2021
Everyone was super responsive to my questions and reached out when they saw delays on my end.
Matthew R. | Mar 2021
Quick process, efficient and very friendly
Cecilia V. | Mar 2021
Timely and professional customer service
Hassin S. | Mar 2021
Great service - knowledgeable, fast, friendly
Jessica S. | Mar 2021
Best customer service and loan rate!
Heather D. | Mar 2021
They were efficient and great at communicating throughout the entire process.
Jesus P. | Mar 2021
Rates are very good, process was quick, people knowledgable and helpful
Matthew G. | Feb 2021
Hands down the most efficient process
Claire S. | Feb 2021
Good communication, fast responses. agility to submit documents online.
Dilyana D. | Feb 2021
great communication, easy process
Daniel M. | Oct 2020
Easy process! No stress at all! Love that everything is electronic and easy to understand!
Kelly G. | Feb 2021
This was our first time buying a home. Jenna and team were very responsive to our questions and willing to run various scenarios for the price and down payment to assist in offering the right amount for our situation. Once our offer was accepted, her team managed everything behind the scenes and led to a very smooth transaction.
Jeffrey T. | Sep 2020
The team is very communicative and response. Great for a new buyer, and first time refinance.
Jason M. | Oct 2020
Overall process was smooth and easy
Puran S. | Nov 2020
I had a awesome experience and everyone was very helpful
Bryant U. | Sep 2020
Answered my questions, concerns in a timely manner.
Kathleen L. | Oct 2020
Truly enjoyed working with the team and when difficult circumstances came up they were very experienced in handling them!
Fernando F. | Nov 2020
Staff very attentive and answered questions quickly
Myraleene A. | Aug 2020
Guaranteed Rate has some of the lowest interest rates out there as well as knowledgeable and responsive representatives that will treat a friend/colleague with the utmost importance.
Fernando F. | Sep 2020
Great rates. Helpful and knowledgeable staff.
Joseph P. | Oct 2020
The entire process was very easy, the team gave me clear directions.
Cristina H. | Nov 2020
The people who accomplished this task were easy to work with, very professional and got the job done
Timothy C. | Dec 2020
Their agents fought hard to get my loan completed in a very difficult time.
Richard S. | Sep 2020
From start to finish the process was transparent and Jenna and her team were easy to get ahold of and very communicative.
Charles B. | Oct 2020
Working with Jenna and her team was great!!
Anthony D. | Nov 2020
Evani was great in guiding us through the whole process.
Fanny H. | Dec 2020
Easy, Smooth and great communication
Christopher N. | Jan 2021
The whole process was painless and straightforward. The team of mostly women is so efficient and took care of me, taking the time to answer questions and I also liked the online system!
Morgan K. | Aug 2020
Open communication throughout the process. Notifications of acceptance ahead & ease of working with partners.
Martin D. | Sep 2020
Jenna and Evani are amazing communicators and set our expectations from Day 1. Everything closed with zero surprises and reasonable fees.
Valerie E. | Oct 2020
Excellent customer service!
Zoe L. | Nov 2020
The Team works fast and realistic.
Prabakaran D. | Dec 2020
Their professionalism is outstanding, and their customer service too.
Elizabeth B. | Jul 2020
Process was easy, everyone was kind and accessible and answered questions in a timely manner. Rate was good.
Fredrik L. | Jul 2020
Staff are very responsive to inquiry and questions
Annabelle K. | Jul 2020
Everyone was so nice, helpful. Even though I had a lot of questions, they were very patient with me.
Melissa C. | Jul 2020
Jenna and team were easy to work with.
Anthony N. | Jul 2020
Jenna and Evani provided excellent customer service from beginning to end.
Nina G. | Jul 2020
Quick, easy, efficient service.
Carolyn E. | Jul 2020
Incredibly efficient refi process. Document swapping and signing process was all online except for the final notary step, which was also set up expediently. Live and friendly customer service was also available throughout the process. Fastest I’ve ever completed a refi from application to closing.
Loc T. | Jul 2020
Excellent customer service and management of the loan process.
Gary P. | Jul 2020
Because Guaranteed Rate personnel is awesome.
Bakhtiyor M. | Jul 2020
Fast prompt service and made the process very easy
Travis S. | Jun 2020
Very responsive and efficient team
Piyush V. | Jun 2020
I already have recommended GR to a neighbor.
Anthony N. | Jun 2020
Ease and quickness of service. Communication was also great.
Johnny T. | May 2020
Easy process and good outcome. My only concern is it took a very long time, but the pandemic may be part of the reason.
Paul R. | May 2020
The customer service, attention, and communication is fantastic, they treat you as one of their own.
Thomas M. | May 2020
Everything went very smoothly.
Joseph D. | May 2020
Everything perfect and team work very nice!!
Patcharapun K. | Apr 2020
Jenna and her team were great to work with. Super responsive and professional.
Julie B. | May 2020
Great service! The team involved was very considerate of our needs.
Sridutt B. | May 2020
Jenna and her team are always available and easy to communicate with! Great working with them.
Anita T. | Mar 2020
Wonderful people. Friendly and on top of all our questions.
David F. | Mar 2020
because there were several people working on my loan and they had overlapping questions. I would answer a question an would answer only to get the same question again. Not know if they needed something more or they had not shared infor.
Susan C. | Mar 2020
Jenna Gray and Evani LaCour were wonderful to work with and helped us out tremendously.
Richard H. | Mar 2020
It was such a fast and easy process. I love being able to do so much online.
David R. | Mar 2020
Very friendly people and very fast close!!
David F. | Mar 2020
Competent team, very efficient, and very user friendly
Claire S. | Mar 2020
I was very satisfied with the loan that Jenna was able to qualify us for. We didn't think that we would be able to own a property that fit most of our requirements in the SF bay area, due to the costs of real estate.
Kevin G. | Mar 2020
Excellent and timely customer service
Kristin N. | Jan 2020
Jenna is knowledgeable, patient and she demonstrated a real professional behavior throughout the entire process.
Cagatay A. | Jan 2020
Ultimately it comes down to doing the right thing. There were some issues with our loan process, but at the end of the day Jenna did everything she could to fix the problems. She could've easily walked away and left us hanging, but was willing to step in and make things right (she didn't have to, but she did). That's how I judge an organization/someone I work with, when things don't go the way they are supposed to, how do they respond. Jenna helped to fix a tense situation, I'm appreciative of that and feel like she did everything she could to help the customer. That's what it's all about.
Joshua G. | Jan 2020
Quick responding; Expert in financing; Great communication
Keyvan F. | Jan 2020
Ease of communication and clarity of process
Dilyana D. | Jan 2020
Jenna was AMAZING with our loan! She was quick and made the process so easy!! We were incredibly stressed from our previous loan officer and Jenna helped ease all of our worries and anxiety!
Thi P. | Nov 2019
Because they more than deserve it. Service provided was seamless.
Hani A. | Jan 2020
Professional, timely and knowledgeable
Jennifer W. | Jan 2020
Jena Grey and her team, experienced, efficent and always available.
Becky B. | Dec 2019
Jenna was an absolute delight to work with throughout the entire loan process. She was extremely responsive, knowledgeable and helped us get to a quick and successful closing.
Alidad V. | Dec 2019
Great experience, Beat rates from mayor competitors. Excellent customer services
Alvaro F. | Nov 2019
Jenna and Candace were superb in handling all the obstacles I hit during this process especially in coordination with my logistic schedule.
Timothy C. | Dec 2019
Due to Jenna’s professionalism and customer service.
Phanindra P. | Oct 2019
My wife and I recently worked with Jenna Gray and her team as our mortgage broker for the purchase of our home in Alamo. She was awesome! She was extremely responsive, provided us with regular updates and has an impressive level of experience in the mortgage business. I have worked with a lot of mortgage brokers over the years and she is by far the best. Her commitment to exceptional customer service shines through in everything she does. If you want a mortgage broker that will provide you with excellent service from start to finish, look no further. Jenna is your person.
Alidad V. | Dec 2019
Jenna worked so hard to get me the best rate and a fast approval. Awesome experience !!
Carla R. | Oct 2019
Having worked with Jenna and her team on our initial purchase and our refinance I would, and have, always recommend her to our friends. We will continue to use Jenna and her team for future purchases.
Sam T. | Sep 2019
Jenna did a great job
Michael D. | Sep 2019
Jenna and her team are incredibly professional, diligent, organized, and customer friendly.
Nick S. | Nov. 2019
Very easy to work with and the process was fast and simple. Jenna Grey was great.
Addie S. | Nov 2019
Having worked with Jenna and her team on our initial purchase and our refinance I would, and have, always recommend her to our friends. We will continue to use Jenna and her team for future purchases.
Sam T. | Sept. 2019
Jenna Gray and her team were the best!! The entire effort was painless and the easiest refinance I've ever had!
Anthony D. | August 2019
Great experience from start to finish- got several quotes in the beginning and Jenna had the best rate and options for me hands-down!
Sarah G. | Aug 2019
Jenna was very helpful and walked me through everything on getting a loan for my first home. I went in not knowing anything about the process. By then end, I felt so happy about the way everything went. I will definitely go back and would recommend Guaranteed Rate for anyone looking for a home loan. Thank you!
Kenny H. | Aug 2019
We wanted a house that wasn't easy to get appraised and approved. The team was diligent, creative, and persistent to make it possible. The best reference I can give is that we plan to work with the team again on another transaction! Thank you!
Dillon T. | Aug 2019
Thank you guys! Jenna and her team are amazing, Jenna was always available when we had questions, and her team was very professional as well. Perfect customer service!
Kyle T. | July 2019
This team is amazing.They helped me throughout the process with great attitude and professionalism.Thank you guaranteed rate.
Sanjay S. | July 2019
Extremely responsive loan officer (Jenna Gray) & team who provided superior customer service throughout the entire loan process. All of our expectations were exceeded & loved the ease of TransferSafe to share personal documents. Thank you for such great service & enabling the purchase of our CA home.
Maureen S. | July 2019
Jenna Gray and her entire team were responsive, pleasant, fun, caring, and answered all of my questions quickly and patiently! I was so nervous about the whole process but they all made it easy. In fact - they made it so easy I want to buy something else! Jenna Gray and Guaranteed Rate will always get high marks from me and I will remain a loyal customer and recommend widely. Wonderful job team!!!
Patricia G. | July 2019
Great support and easy process all the way long, Jenna Gray was a real asset to lead this process and her team were phenomenal (Kristi, Nicole, Samantha).
Alejandro M. | June 2019
The team made this stressful (for me personally) process so easy and seamless. I enjoyed working with everyone!!
Antoinette W. | July 2019
So great working with Jenna! Made the process easy and was very helpful.
Allie N. | June 2019
Great people who operated with urgency. Truly appreciate Jenna and team.
John V. | July 2019
Jenna Gray is absolutely hands down phenomenal I would never go through anyone else for a loan mainly because of her! She has always been completely upfront and honest with my wife and I. I also just referred my mother to her and she gave her a great loan as well. Thank you so much.
Richard R. | June 2019
The entire team was very patient, supportive, responsive, and on top of each step.
Richard H. | June 2019
They made it real easy especially with DocuSign. Real friendly and professional at the same time. It was a pleasure working with them.
Isnin I. | June 2019
Great customer service. Very responsive and followed up daily to make sure we were in the loop with every step of the way.
David W. | June 2019
Jenna and her team went above and beyond for us! We will without a doubt recommend her to our friends and family.
Sonja B. | June 2019
It was great working with Jenna and her fantastic team! They are quick to respond and are always available for all our questions and concerns we may have. Will definitely recommend Guaranteed Rate to others and use you and your team again. Thanks!
Anita T. | May 2019
Jenna and her team made the whole process straight forward and stress free. They talked us through the whole process and answered our many questions in ways we understood - Thank you!!
Whitney S. | May 2019
We had a wonderful experience with Guaranteed Rate. They made the entire process very easy and efficient. It was a smooth transaction with quick responses to all questions, etc. I would definitely use them in the future!
Cora S. | May 2019
Jenna and her team were great, and our experience with Guaranteed Rate was much better than previous experiences with other loan brokers and financial institutions.
Brent M. | May 2019
Jenna got the loan done in half the normal time. Thanks.
Brianna B. | April 2019
I was very pleased with Jenna Gray and her supporting staff for being responsive and very proficient at what they do. The took the time to explain and address any questions we had. They did their best to meet the closing date on time. More than that Jenna worked with us to pursue another option of financing just in case the first option did not go through. She worked very hard to make sure that both options are in place. I will definitely recommend Guaranteed rates to my friends and colleagues.
Youssif H. | May 2019
Brilliant stress-free home buying process. Everything was clear and efficient. Would definitely recommend to friends and family!
Kelly G. | April 2019
The personalized service by our loan officer Jenna Gray was really key for our great experience. Doing all documentation online also helped a lot.
Tzevtan M. | March 2019
Great experience. Jenna Gray and Kristi Webb made our loan process totally painless. We’re so happy they were recommended to us. Would definitely refer them and use them again ourselves.
Edward P. | February 2019
Wow - from beginning to final closing - this process could not have been any easier. The whole team from Jenna to Nicole to Samantha was amazing. Very professional - very helpful and very efficient. Especially Jenna - she is just an all-star. The website was very easy to use and uploading the proper documents was a breeze. It was a seamless process. We got a loan rate and fees that were LESS then the competition and much BETTER service. What else would we need?
Steven F. | January 2019
Promptly answered all my questions and was very patient while I was considering different lenders and rates. Thanks for making the whole process easy.
Christopher R. | December 2018
Would you use Guaranteed Rate again? Definitely!! They were the best. They were very prompt, always ready and there to answer our questions even on Weekends. We could not have asked for a better lander. We are so grateful to have been recommended to Jenna Gray and her team.
Elizabeth B. | December 2018
We had a great experience with Jenna and her team. Everything went smoothly and effortlessly. They are easily accessible and answer any and all questions in an expeditious manner. Great team!
Randy M. | November 2018
Folks from Guaranteed Rate are very responsive to my questions and are always clear about what I need to do.
Siyuan X. - Redwood City, CA | Sep 2022
Would you use Guaranteed Rate again? Definitely!! They were the best. They were very prompt, always ready and there to answer our questions even on Weekends. We could not have asked for a better lander. We are so grateful to have been recommended to Jenna Gray and her team.
Elizabeth B. | December 2018
Jenna and her team did a great job coordinating everything, making it all pretty effortless on my end. Has such a great experience, they went above and beyond for me.
Kaithlyn Joy R. - Daly City, CA | Sep 2022
Jenna and her team were great to work with. They were all very knowledgeable and always available to help walk me through the process. I’d definitely use Guaranteed Rate again.
Michele M., October 2018
The whole process seemed about as easy as something like this could possible be, and Jenna was very supportive.
John K. - Vacaville, CA | Sep 2022
They were very responsive and made the process as transparent and easy as possible.
Jasmine J. - Lafayette, CA | Jul 2023
I love working with Jenna & Sammie. They are a great team and I will continue to use them.
Dana G. | September 2018
Best support from Jenna's team to ensure we got the right loan structure
Devardhi Milind M. - Milpitas, CA | Sep 2022
Very fast processing and very responsive.
Anil M. - Folsom, CA | Jul 2023
Jenna Gray was absolutely phenomenal from start to finish with this whole process. Jenna was very professional and personal all at the same time. She explained things to us very thoroughly and answers questions that we had about buying our first home that generally loan officers don’t answer. Jenna was available anytime or day for a quick phone call, email, or text message. She made sure that my wife and I were taken care of, and helped us get the best deal that we could on our dream home. We would absolutely request her again and recommend her to friends and family.
Richard R. - August | 2018
Everyone was easy to work with, easily reachable, and I was satisfied with the rates and counter-offer that was ultimately accepted.
Joseph F. - Walnut Creek, CA | Sep 2022
Jenna and the team were very helpful with the whole process.
Ashish D. - Emeryville, CA | Jul 2023
Jenna and her team were extremely helpful and fast with our loan. A fantastic experience.
Eric T. - San Leandro, CA | Oct 2023
Jenna and her assistant were very knowledgeable, available every step in the process, responded promptly to our needs no matter what time or day and were very communicative throughout the whole process.
Steven H. | July 2018
Leverage software like Blend or Roostify to automate the document gathering and VOI / VOA
Lawrence T. - Seattle, WA | Sep 2022
Very responsive, excellent support, knowledgeable
Shrey H. - Walnut Creek, CA | Nov 2022
Jenna Gray and Her team is perfect!! 100% complete and very fantastic all process.
Patcharapun S. - Martinez, CA | Jul 2023
Approachable, direct, and fast.
Eamon N. - Oakland, CA | Aug 2023
Because of the excellent service provided by the team.
Anil M. - Walnut Creek, CA | Oct 2023
Jenna and the team were awesome in helping us get the loan for our first home. They closed escrow quickly and on-time which was super important to us and the sellers. I really appreciate all the help and support we received even on the weekend! I can definitely say we would not be in this home without Jenna and her team!
Ryan M. | July 2018
Thorough help throughout process
Lorin W. - Walnut Creek, CA | May 2022
Jenna and her amazing team have done it again! We closed early (18 days) and got the best rate! Jenna has helped our family with several loans over the years and we couldn’t be more grateful for her expertise and knowledgeable team members. From start to finish the loan process was seamless and all our questions were answered. Thank you, Jenna, Malinda, Kyle & Andrea - for making our home purchase so easy!
Christopher S. - Livermore, CA | Sep 2022
Great individualized and personal customer service. Patient and informative, professional team.
Danielle A. - Walnut Creek, CA | Oct 2022
The whole staff went above and beyond!
Michael C. - Ontario, CA | Nov 2022
The team was amazing all around during the whole process, from beginning to end. Comminaction was always there, they answered any questions I had regardless of how many times I asked and they were all extremely nice and professional.
Daniel M. - Walnut Creek, CA | Apr 2023
all the staff is very helpful and Jenna grey is the best .
Sanjay S. - Berkeley, CA | May 2023
Because the team went above and beyond to close within 2 weeks. Team responded to my questions in multiple channels from (text, email, phone)
Sebastian S. - Oakland, CA | Jul 2023
They were fast and reliable
Kamyar A. - Pleasanton, CA | Aug 2023
Great to work with - responsive, kind, thorough, fast. Thank you!
Emily V. - San Francisco, CA | Sep 2023
Jenna was very helpful and always answered any questions that I had. Very responsive through emails.
Elizabeth M. - South San Francisco, CA | Oct 2023
I have worked with Jenna on several loans and she is AMAZING. This process was so easy and quick. Jenna and her whole team did an awesome job. I think this refinance was the easiest one I have ever done. Thanks to Jenna and her team!
David R. | July 2018
Very responsive team, friendly and answered all my questions in a timely manner.
Monica T. - Oakland, CA | May 2022
Excellent customer service
Charles L. - Walnut Creek, CA | Jun 2022
Very responsive every step of the way.
Michael L. - Orinda, CA | Jul 2022
Informative, quick, friendly, helpful, seamless process.
Devin A. - Walnut Creek, CA | Aug 2022
Jenna and her staff do excellent work
Gloria M. - Richmond, CA | Sep 2022
Prompt service and VERY communicative
Michael G. - Palo Alto, CA | Oct 2022
Excellent customer service throughout the entire engagement
Barbara T. - San Francisco, CA | Nov 2022
Attentive and prompt customer service
Alfred L. - Truckee, CA | Jan 2023
The team was very responsive and always available to talk through questions.
Christopher B. - San Francisco, CA | Feb 2023
Prompt responses, clear and sound advice about my financial capabilities. They expedited the process while carefully researching all necessary sources of funding.
Luis R. - Martinez, CA | May 2023
Great communication and transparency.
Rachel T. - Oakland, CA | Jun 2023
Great communication, no issues at all with the Guaranteed Rate team.
Scott N. - Concord, CA | Jul 2023
Guaranteed Rate met my expectations.
Jose V. - San Jose, CA | Aug 2023
very responsive and quick process
Grant L. - San Francisco, CA | Sep 2023
Jenna was amazing to work with. She made everything seem easy, walked us through things clearly, and never missed a beat in correspondence. We feel very grateful to have worked with her and her team.
Kathleen W. - Oakland, CA | Oct 2023
Quick approval and excellent communication throughout the process
Sameehan U. - San Mateo, CA | Nov 2023