What people are saying... What people are saying... Back to profile
The entire team was amazing! I can’t thank Jennifer Anderson enough for all of her hard work and support!
Kristine A. - Penngrove, CA | Apr 2022
You guys were awesome every step of the way! And my escrow team was very impressed by your reasonable fees too.
Molly O. - Tucson, AZ | Apr 2022
3rd time with great service, however the pricing needs to stay competitive. Had a lower rate offered from a local broker, but glad to see guaranteed rate match it.
Matthew A. - Brandon, FL | Apr 2022
The entire team was exceedingly helpful guiding me through the process.
Diane R. - Lakeport, CA | Apr 2022
The loan process was efficient and Jennifer Beeston's team was very professional and a pleasure to work with.
Gerald B. - Glendale Heights, IL | Apr 2022
Because the entire process was really easy. Information that was needed was provided clearly. Just needed to be proactive on my part but I did probably 90% of the loan on my phone.
Eric H. - El Paso, TX | Apr 2022
You made the process very smooth and easy to navigate.
Christopher K. - Mays Landing, NJ | Apr 2022
They did a great job. Great communication.
James L. - Channelview, TX | Apr 2022
Excellent customer service, great communication throughout, awesome team!
David K. - Mcdonough, GA | Mar 2022
Jen and her staff were on top of everything, never missed a beat and they are so professional and quick
Manuel M. - Pomona, CA | Mar 2022
They made everything a simple and smooth process.
Christopher W. - Mcleansville, NC | Mar 2022
Overall professionalism and quality of support. A couple questions we're not answered. Would have been helpful toward greater understanding. This would have resulted in more confidence in the process and hence supporting greater customer satisfaction that things we're on track toward closing. Minor stuff...you folks did a very good job!
William N. - Dewitt, IA | Mar 2022
Everyone I encountered was pleasant, all steps were communicated clearly, and actions were timely.
Jacqueline M. - Charlotte, NC | Mar 2022
Excellent service and response time. Team works well together.
Jodi S. - Las Vegas, NV | Mar 2022
Excellent service from the minute I reached out until we closed the loan.
Mark S. - Celina, TX | Mar 2022
The team was awesome. They made the mortgage process easy! This is my third mortgage with Jen Beeston's team and they nail it every time!
Jacob B. - Ukiah, CA | Mar 2022
Jennifer and her team are amazing! We couldn’t have asked for a better team to work with for our first home buying experience.
Genaro B. - Lancaster, CA | Mar 2022
Because Jennifer Beeston's team is amazing.
Samantha H. - Kirkland, WA | Feb 2022
Everything was smooth. They explained each step and what was happening. Also communicated awesome at each step
Anthony C. - Sparks, NV | Feb 2022
good professionalism, high level of competence and knowledge, and friendliness
Alexander S. - Corona, CA | Feb 2022
Guaranteed Rate is a top notch Mortgage Lender everyone on the team was very helpful and very attentive to each step of the process.
Jesus L. - Chula Vista, CA | Feb 2022
Jennifer Beeston and her team were very helpful and answered all my questions in a timely manner. The approval process was quick and easy
Eric B. - Southfield, MI | Feb 2022
Response time Professionalism Pre-underwriting
Tyrone Q. - Philadelphia, PA | Feb 2022
Superior personal service.
Robert M. - Goodyear, AZ | Feb 2022
The entire team is very knowledgeable and prompt to respond. We were able to close on our home in about 30 days. Everyone was very professional and answered any and all questions.
Javier M. - Bronx, NY | Feb 2022
The team was prompt, responsive, and efficient.
Ebony P. - Fort Washington, MD | Feb 2022
The team was very helpful and responsive whenever I needed something or had questions.
Carlos C. - Vista, CA | Feb 2022
I love Jennifer's videos on YouTube, and the wealth of knowledge her and her team exhibit when it comes to the VA home loan process.
Justo M. - Dallas, TX | Jan 2022
ood Morning Beeston Team - This is a long (about 2 weeks) overdue message but my wife and I want to thank you for your help in our home purchase. This has been a long journey but you all were instrumental in helping this vision become reality. To keep this from being a very long message, we decided to bullet point the things that are important to call out: Youtube Videos - DO NOT STOP MAKING THEM! They were helpful for education as we walked through this process and for advertisement. The moment we hit the major hurdle, my first thought was Jen saying "just call me" in her videos. It is why we did. I remember telling my wife "You know what, I'm calling Jen." and she asked, "Who is Jen?". We were panicked - We started the financing journey 12 months prior to purchase and for 10 months, our previous lended had us in a program we did not qualify for. Every decision we made for those 10 months were based on this information and resulted in us being in a position where we did not know if we were going to be able to close on this home. They refused to do a full underwriting review (or run through DU at the least) until 60 days from close. We processed with a virtual pre-approval for 10 months. (something Jen preaches not to do.....I know). This caused us to have to come up 5x more than the down payment we were quoted and budgeted for in the beginning in less than 60 days. We thought we were going to lose our home until we talked with Jen. B and Jen A. We figured out a plan and executed on it. You were not the cheapest - Our previous lender and others lenders came to use after we started to work with your team and offered lower rates and fees. We said no. Why? Because we trusted your team! From day one, your service, openness and availability, your honesty and care meant more than any savings any other lender could provide. My wife and I felt we were going through this process with a partner. That is invaluable. Financing was the easy part - After everything mentioned, when we started working with your team, financing became the easiest part of this entire process. I read and hear how this financing is stressful but we never felt this way. Your team explained everything clearly, was always available, and was extremely organized. Ever through a personnel change on your team, we missed nothing. The title company also made a comment about how organized we were with submitting the funds. I hope everyone else experiences the smooth process we did. You are real - You are real people who understand we are real people trying to do something that is not easy. THe little things like Kristina's laughing at my corny email jokes or Jen. A checking in even though we are beyond her part of the process meant something. For us, it meant you knew we were people and not just a number. The email is still long. Oh, well. Thank you again for being such an amazing team and amazing people. It means a lot. I Sidenote 1: You have permission to use this testimonial and the content of this email as advertisement. Also, I am willing to do an interview if desired. ( I am not camera shy!) Sidenote 2: Jen B, have we started the sweat jar yet? I have a large donation I owe after closing on the home. I told you I would!
Charles T. - Clarksville, TN | Jan 2022
Their skills, knowledge, communication and expertise are on point!
Michael W. - Akron, OH | Jan 2022
We had an outstanding experience with Guarantee Rate.
Allan M. - Miami, FL | Jan 2022
Guaranteed Rate made the home buying process so easy.
Joshua D. - Nashville, TN | Dec 2021
Very knowledgeable and prompt service
Ellis T. - Lakeport, CA | Dec 2021
Very professional staff and easy to work with.
Anthony D. - Lexington, SC | Dec 2021
The whole loan process went well but there was an issue with verifying my employment. I gave GR specific instructions on how to contact my company's HR (via Equifax's The Work Number) to verify my employment/income but GR insisted on having me provide my manager's email/phone. Firstly, I consider buying a house a private matter and there's no need for anyone at my company to know I'm doing so (especially as that potentially puts me in weaker negotiating position when salary meetings are coming up soon) and also there's no way for GR to even be sure that any phone/email contact I provide is for a legit manager. Other than that hiccup, the GR application was pleasant.
Vin D. - Charlotte, NC | Dec 2021
The service, the answers that people had and the ability to get them quickly. Amazing service.
Peter F. - Tampa, FL | Dec 2021
The entire experience was excellent.
Mona Lisa V. - Villa Rica, GA | Dec 2021
I’ve never had an easier experience dealing with a financial institution in my life.
Patricia M. - Dodge City, KS | Dec 2021
Guaranteed Rate embodied a fairness, cordiality, and transparency that I have not experienced with several other institutions. I appreciated the accessibility and response time of the team's assistant, Kristina Cabrera, as well. She was able to help us through several questions and keep our minds at ease for our first VA loan experience. Thank you!
Bradley D. - Visalia, CA | Nov 2021
Most Competent and competitive.
Joseph C. - Cypress, TX | Nov 2021
Did what you said you would do.
David M. - Titusville, FL | Nov 2021
Incredible team that walks you through every step of the day!
Colleen M. - Greenwood Village, CO | Nov 2021
You are consistent and I trust Jennifer
Rachel M. - Windsor, CA | Nov 2021
they made the entire process a breeze as a new home owner . they answered all my questions , and were fast with the entire process.
Michael H. - Bradenton, FL | Nov 2021
Smooth, efficient process from start to finish. The communication was great too.
Davida W. - San Antonio, TX | Nov 2021
They were honest. Got me a pretty good deal. The team was punctual and curteous.
Daniel M. - Lexington, NC | Nov 2021
Effective, streamlined process. Jennifer's team maintained excellent communication with me throughout the process... plus great veterans discounts!
James S. - Las Vegas, NV | Nov 2021
The team and Jennifer beeston were above and beyond amazing and patient and very knowledgeable.
Christopher S. - Fort Campbell, KY | Nov 2021
Professionalism, knowledge, responsiveness & customer service
William C. - Windham, NH | Nov 2021
The entire process was so smooth and the communication was impeccable. I have never dealt with a lender that made everything so easy
Jessica T. - Bonaire, GA | Nov 2021
Guaranteed Rate was engaged and helpful in getting the loan transaction completed on time.
Gerardo R. - Phoenix, AZ | Nov 2021
Great communication! Enjoyed the updates on my loan status.
Keon H. - Gilbert, AZ | Nov 2021
Everyone was extremely helpful
Jon A. - Gatesville, TX | Nov 2021
Jennifer Beeston and her team were first class. Outstanding service !
Andrian V. - Moncks Corner, SC | Oct 2021
Jennifer and her team always kept us up to date and answered all of our questions! Very prompt in answering emails and texts.
Trevor B. - Gilbert, AZ | Oct 2021
The team was straightforward and pleasant to work with.
John L. - Sparks, NV | Oct 2021
I've worked with Guaranteed Rate before and as always Jennifer Beeston and her team have delivered the best deal I could have found anywhere. Not just in customer service either. They actually saved me money in the long run. They were very kind and respectful as always and patient with my questions. I am very fortunate to have found Jennifer and her entire team. I want to add a shout out to Jennifer Anderson who has an amazing personality and held my hand through much of this.
Jorge L. - North Augusta, SC | Oct 2021
Great customer service, every one was ver y helpful they keep me inform during the whole process
Mauricio E. - Carlsbad, CA | Oct 2021
Amazing team and easy process
Mark B. - Lithia, FL | Oct 2021
Phenomenal support and service
Tazra M. - Washington, DC | Oct 2021
The team made it easy for me to do what was needed to move forward with this loan!
Denis G. - Wesley Chapel, FL | Oct 2021
Extremely rare that any mortgage lender is any where near to the level of consistency and thorough as guaranteed rate was!! Jennifer Beeston and her team were absolutely wonderful!!!!! Can’t thank them enough!!!
Joseph A. - The Villages, FL | Oct 2021
Understood what we needed and delivered
Timothy C. - Glen Burnie , MD | Oct 2021
Their professionalism and speed is impressive.
Manuel R. - Riverview, FL | Oct 2021
Jennifer Beeston Branch Manager was able to provide information to the seller of the home I wanted to buy that made them change their minds about not wanting to sell to someone with VA financing. She was very helpful to me and quick to respond. Samantha Barnett - Licensed Production Partner was wonderful. Samantha Barnett was able to show me numbers and explain them to me regarding VA loan rates and costs vs. Conventional loan rates and costs. Samantha was able to show me charts that helped me understand what was the best choice for me to save me the most money. She provided very quick responses via email and phone conversations. Samantha explained things over the phone very clearly. Samantha Barnett was extremely helpful and polite. Kristina Cabrera - Loan Coordinator was very helpful. Kristina was able to quickly respond and keep everything ahead of schedule. Kristina was very kind and professional. Everyone on the Team was helpful and provided clear information with quick response times. I did get a good interest too. It’s the communication that was so wonderful and speeded things along ahead of schedule.
Stephen B. - Oak Lawn, IL | Oct 2021
Jennifer and her team are excellent!!!! 20/10. Thanks you for always being there for me!!!
Lorna M. - Chicago, IL | Sep 2021
They were able to work with me for my situation.
Lance M. - Zionsville, IN | Sep 2021
They were very helpful and tried hard to get me to close on time
Lovely H. - Columbia, SC | Sep 2021
Everyone was extremely responsive. I had a preapproval and clear to close in record time. Jen was very honest and upfront about rates and expectations. I never had any hesitation or concerns.
Ebony P. - Fort Washington, MD | Sep 2021
They helped me navigate the home buying process very well.
Zane L. - Orange, TX | Sep 2021
Made the buying process flawless, fantastic communication through a well trained team.
Christopher J. - Depew, NY | Sep 2021
Very professional and works with you for lowers possible rate
Richard S. - Hidden Valley Lake, CA | Sep 2021
They were so easy to work with very prompt if I had a question and it seems like very caring people
Daniel M. - Oklahoma City, OK | Sep 2021
Professionalism, industry expertise, customer service, and amazing personalities
Latesha M. - Wesley Chapel, FL | Sep 2021
Jen and her team were fantastic!!! So easy to work with and they made the process so smooth.
Stephen H. - Jber, AK | Sep 2021
Incredible service. Timely communication
Nathaniel P. - Sellersburg, IN | Sep 2021
Everything went smoothly, the process was easy and straightforward. Any questions were answered quickly. The team worked together to get it all done.
Cheryl R. - Minnetonka, MN | Sep 2021
I had nothing but a professional experience during the entire process. The staff went above and beyond from beginning to the end
Stephanie N. - Macon, GA | Sep 2021
the staff was kind, and extremely knowledgeable.
April K. - Bronx, NY | Sep 2021
Everything went smoothly and everyone I dealt with was very efficient. All those I dealt with were also very nice.
Susan S. - Dorris, CA | Sep 2021
The professional way from docks to closing was a 10 in my book
Luis D. - San Antonio, TX | Sep 2021
Jennifer Beeston and team were amazing to work with and was blown away by the level of service we received.
Tony M. - Rowlett, TX | Aug 2021
You guys are awesome. The whole team. Better than I could of imagined
Jared L. - San Leandro, CA | Aug 2021
Everything they said they would do they did. Kept us informed throughout the process
Peter R. - Pearland, TX | Aug 2021
Great service and good rates
Irving A. - Fort Wainwright, AK | Aug 2021
They went above and beyond the call of duty, to help us to get funded. We are so grateful for everything that they have done for us.
Matthew R. - Westland, MI | Aug 2021
Very friendly and professional team that made my refinance extremely simply and streamlined.
Gianni S. - Edmond, OK | Aug 2021
I dreaded the thought of starting the mortgage process. As someone with past credit challenges, applying for credit is a process you come to loathe. I did a ton of research and decided to just pull the trigger applying to several different places, with very low expectations! Choosing Jen Beeston and Guaranteed Rate was an easy decision. I cannot say enough good things about Jennifer Beeston and her team!!! I found her on Youtube and started watching her videos, which is how I learned about Guaranteed Rate in the first place. I was all set to work with Veterans United until I spoke with Jen on the phone. To my surprise, getting the mortgage was the easy part. It was painless! Everyone on the team kept me informed every step along the way. There were no surprises and I felt like I was in good hands (at least on the finance side............now my realtor selection is a very different conversation). Despite the challenges I had trying to find a house (which I thought would be the easy part), my concierge team was there with kind words to get me to the finish line. I would VERY highly recommend Jen and her team without hesitation! I most certainly will use her for all my mortgage needs in the future! ~ Nedra Hobson ~
Nedra H. - Atlanta, GA | Aug 2021
The entire team was very knowledgeable and responsive.
Crystal D. - Lansing, MI | Aug 2021
Because of the smooth process, and the great people I worked with.
Imraan A. - Birmingham, AL | Aug 2021
The communications between my GR team and me and the technologies offered by Guaranteed Rate make me feel it's the best lending experience one can find. In case this page is the last, Krissy Olivas in Chicago is a keeper. She was informative, on top of the transaction with all the moving parts, friendly and down-to-earth in her communications with me...She made my purchase bearable. She solidified my belief and recommendation of GR.
Julia J. - Santa Rosa, CA | Aug 2021
Quick responses, great advice and amazing help understanding everything throughout the rovers.
Vincent W. - Gates, NC | Aug 2021
They was knowledgeable, helpful and kind. They help me when I was confused on the process.
Darryl J. - Wahiawa , HI | Aug 2021
Easy and pleasant process.
Nathan K. - Windsor, CA | Aug 2021
There response time is second to none.
Wendy Y. - Cottage Grove, MN | Aug 2021
Great staff and experience.
Jose R. - North Richland Hills, TX | Aug 2021
Easy to deal with everyone, every step of the way.
Michael G. - Fort Worth, TX | Aug 2021
The process was easy, Guaranteed Rate was there through the entire process and made it easy with every step and the paper work was a smooth process. Very professional and friendly.
Steve A. - Hopkins, SC | Aug 2021
Everyone in the entire process was professional. As a result, I highly Guaranteed Rate. I would do it all over again...
Terence T. - Cincinnati, OH | Aug 2021
They worked really hard to get my loan processed in a timely and efficient manner.
Cristie S. - Phoenix, AZ | Jul 2021
Jen and her team were nothing short of outstanding!
Daniel G. - Fraser, MI | Jul 2021
Impressed by the staff and their interest to satisfy our needs.Their immediate response to my questions and the smooth process of our application.I felt we were well informed from start to finish.I appreciate the transparency that Jennifer offers on the youtube videos which bought my interest even more.I had a sense that this company is trustworthy in comparison to the 4 other lenders we dealt with previously.Sincere thanks to all and prayers for your continued success.
James L. - Citrus Heights, CA | Jul 2021
I’ve done five mortgages with GRate and all five we’re done professionally and efficiently, great organization and management.
Randall G. - Bellevue, WA | Jul 2021
The team at Guaranteed Rate worked hard in preparing my loan package to get me the best rate available. In fact, the closing rate was 2.25% lower than the competitor lender.
Leonard L. - Chesapeake, VA | Jul 2021
Jennifer Beeston and her team were outstanding, professional, transparent, and responsive throughout the process. Their expertise and involvement with the listing agent was instrumental in getting a contract accepted and closed 8 days ahead of schedule. Members of the team responded to emails sent well after business hours without any expectation to do so. This fact alone shows the dedication to their clients and commitment to the success of guaranteed rate. We will be recommending this team to anyone who is looking for a mortgage or refinancing.
Christopher P. - Knightdale, NC | Jul 2021
Because everyone we dealt with did exactly everything they said they would when they said they would
Duane N. - North Port, FL | Jul 2021
Great communication. Jen, CJ, Samantha, Chadwick, and the entire team thorougly answered all of my many questions and never made me feel like I was a pain in the butt.
Wesley B. - Cranston, RI | Jul 2021
Every single team member was on top of every task in a timely and accurate matter.
Aaron M. - Navarre, OH | Jul 2021
Low Loan costs, efficient communication
Joel K. - Fairfield, CA | Jul 2021
Jennifer Beeston and her team are superb at what they do- they are not only knowledgeable, efficient, client oriented but also super responsive with whatever questions we might have. My husband and I are first time home buyers and we are more than grateful to have worked with a great team who guided us through the process and made it seamless and easier for us, especially during a tough market like this!
Zyzzyva B. - Woodbury, MN | Jul 2021
My loan experience was easy. Communication was excellent. All my questions were answered promptly. Everyone was so nice and professional!
April F. - Hidden Valley Lake, CA | Jun 2021
They work quick and they were on top of everything.
Jason D. - Riesel, TX | Jun 2021
Our loan officer Jennifer Beeston is so nice and knowledgeable. Always going out of her way to help in every step of the process. Couldn't of had a better person with our loan...
Ricky L. - Saint Albans, WV | Jun 2021
Everything that was promised, was given and then some. And then even more.
Johnel S. - Humble, TX | Jun 2021
Team Jennifer Beeston is AMAZING!!!
Damian F. - Silver Spring, MD | Jun 2021
Stellar experience for this first-time homebuyer. I was cautious and wary of all lenders. Jennifer Beeston and her team displayed clear and honest information, did not try to upsell me, nor over promise anything.
Grant R. - Bethesda, MD | Jun 2021
Excellent customer support, great rate, and nice use of technology
Vincent B. - Santa Clarita, CA | Jun 2021
Everything was easy and they exicuted.
Daniel M. - Pineville, LA | Jun 2021
Awesome service. On top of all the paperwork needed. Quick to respond. Closed in about 3 weeks.
Daniel J. - Greer, SC | Jun 2021
Knowledgable team and the best deal between other lenders.
Yang K. - Cottage Grove, MN | Jun 2021
Excellent customer service! Super responsive! Honest advice! In five real estate transactions over our lives, this was the most engagement we ever had with a loan officer.
Casey C. - Long Valley, NJ | Jul 2021
Jennifer Beeston and her team were amazing.
Gregory H. - Columbus Grove, OH | Jun 2021
Professional, helpful and caring.
David C. - Newport News, VA | Jun 2021
Excellent customer service
Bradley F. - Albany, NY | Jun 2021
They are amazing. Each individual that we had the pleasure of working with.
Steven G. - Benicia, CA | Jun 2021
They made my first home buying experience amazing
Timothy S. - Hidden Valley Lake, CA | Jun 2021
Very helpful and friendly.
Robert S. - Kingwood, TX | May 2021
I feel that the entire team did exactly what was needed to get the job done!
Sean R. - Tampa, FL | May 2021
Jennifer Beeston and her staff are professional and knowledgeable. As a first time homebuyer, they answered all my questions and walked me through the process. Jennifer without a doubt has her customer’s best interest at heart.
Irvin H. - Los Angeles, CA | May 2021
They earned it by having great communication with me the whole way. The whole team was on top of this whole transaction and ready to help with any questions I had. I slept well knowing I chose them as my team. (:
Edwin R. - Acworth, GA | May 2021
The entire process was made so easy with a very knowledgeable, helpful, professional and friendly team. If I had any questions, I had no problem reaching the appropriate person.
Sandra K. - Tacoma, WA | May 2021
The entire process was smooth and lots of communication via email phone calls texts, almost daily.
Crystal T. - Deltona, FL | May 2021
Everything went so fast and easy
Augustus E. - Pleasanton, CA | May 2021
Great service, great loan experience, great rate.
Milo H. - River Oaks, TX | May 2021
The process was so incredibly smooth. Everyone worked so well together. They never asked for anything twice. We closed in 25 days. I cannot say enough about how great our experience was.
Akeem C. - Ashburn, VA | May 2021
Awesome service! Amazing people!
Kyson M. - Killeen , TX | May 2021
Because my loan process went extremely smoothly.I couldn't ask for any thing better I will recommend to my good friends and let them know that they take care military and all veterans.
Patricia B. - Lithia, FL | May 2021
Your service was very efficient, yet very helpful when help was needed.
Fernando M. - Tucson, AZ | May 2021
The people were outstanding. Great communication and very easy to follow. Things happened very quickly.
William P. - Winter Garden, FL | Apr 2021
Jennifer Beeston made the entire process from start to finish so seamless and easy. Mrs Beeston and her team took time to explain all my questions and took the worry out of getting my mortgage loan.
Peter K. - Killeen, TX | Apr 2021
Jennifer Beeston and everyone in her team are just EXCEPTIONAL.. We give them A+++++++
Hiram R. - Henrico, VA | Apr 2021
They are professionals,the process was worry&stress free they kept us inform every step of the way. The whole team was awesome!!!
Michael B. - Burlington, NC | Apr 2021
Excellent communications with the entire team. Ms.Beeston made this whole effort seamless and her personal contact give you a great sense of confidence and worth.
Philip J. - Moyock, NC | Apr 2021
great service and communication
Trino R. - Stockton, CA | Apr 2021
I know that anyone who goes to Guaranteed Rate for a mortgage will get the best team to get them the best loan possible.
Joshua F. - Napa, CA | Apr 2021
It was easy to refinance. They’ve got the online signing stuff working like a dream. Total pros.
David K. - Larkspur, CA | Apr 2021
Jennifer Beeston and team were amazing. She is the real deal.
Devin F. - Renton, WA | Apr 2021
Because they worked very hard and diligently to see the loan through to the end. There were some issues because of Texas laws but it went very smoothly.
Mark B. - China Spring, TX | Apr 2021
Standing service they busted their butts
Philip B. - Cape Coral, FL | Apr 2021
Quick and efficient communication, excellent rates/fees
Rachel H. - Edinburg, TX | Apr 2021
Jennifer and her team were excellent and made the whole process smooth and painless from start closing
Sheniqua F. - San Antonio, TX | Apr 2021
Great overall process that was fast with no issues. Better mortgage experience than any other I’ve had before.
Andrew M. - Stewart Manor, NY | Apr 2021
Very efficient. Clear on instruction and what paperwork was needed.
Monty F. - Valliant, OK | Apr 2021
Jennifer Beeston and her team were very helpful.
Enrique S. - Indianapolis, IN | Apr 2021
Everyone at Guaranteed Rate seems to care about their role and the overall outcome for their customers.
Ramon B. - Oakland, CA | Apr 2021
Friendly staff, quick work on getting the loan application processed and completed.
Gary P. | Mar 2021
Very professional and easy process.
Juan S. - Rialto, CA | Apr 2021
They are professional and answered all my questions.
Norma L. | Mar 2021
Whole team are experts, lots companies give lip service to veterans, this company strives at every step to work through any issues that arise. Jennifer Beeston and her crew were excellent. Made the VA loan the great benefit it was meant to be.
Michael B. - Cordova, TN | Apr 2021
They provided everything they promised and no waiting for calls or emails! First time I''ve been treated so well! Everything was explained and online signing was very easy!
Kathryn Z. | Mar 2021
Jennifer Beeston and her team was awesome...and made it a pain free experience. I was originally working with a lender that was already servicing my mortgage. We started with them in September 2020 and come March 2021 still had not closed we didn't even have a clear to close. A friend recommended I give Jennifer a call do I did and they got it done as promised.
Anthony W. - Spanaway, WA | Apr 2021
Kind, efficient, helpful, and good communication.
Sarah D. | Mar 2021
Jennifer Beeston, cannot says enough about her work ethic and customer service
Ivan K. - Lake Forest, CA | Apr 2021
Because I believe Jenifer Beeston is honest and trustworthy.
Johnny H. | Mar 2021
They did a great job making sure that was always kept informed
Matthew N. | Mar 2021
Process was really easy and teams were helpful
Dean E. | Mar 2021
Great customer education and service
Michael W. | Mar 2021
They took care of us from start to finish, made the process less stressful
Gerald A. | Mar 2021
The process was easy and the team was reliable, friendly, and knowledgeable.
Jocelyn C. | Mar 2021
Nobody is perfect! And in these times of working from home,it just takes more patience on the borrows part.
Thomas H. | Mar 2021
The service was first class
David U. | Mar 2021
Honest and efficient and had supporting documentation and explanations on questions I had.
Sharif R. | Mar 2021
The whole process was super easy!!!! No stress
Sheena Lynn J. | Mar 2021
They are professionals and treat you fairly.
Jose C. | Mar 2021
Because my MORTGAGE QUEENS (Jennifer-Jen-Maria (Gestapo Girl) were absolutely a pleasure to work with. If I had questions they did return my calls ASAP. I was kept in the loop daily or weekly. When documents were needed they contacted immediately via Email and Phone and returned acknowledging that they had recieved it.-----Plus the rate was very good also!!!!!!!!
Mark C. | Mar 2021
They were great help through the entire process, Maria is just the best! Jennifer always called back or answered my phone call. She is someone I truly respect and trust. Rachel help calm my nerves a little towards the tail end of it all! Great team!
Luis R. | Feb 2021
They were extremely quick with my refinance. No issues at all. The whole team is friendly and professional. Great experience with a home loan.
Miguel C. | Feb 2021
their product is good, and their professionalism amazing!
Rose M. | Feb 2021
The process was easy and quick.
Maria R. | Feb 2021
Not only was Jen Beeston great but so was her team.
Collin B. | Feb 2021
Jennifer''s team seemed to be honest and worked quickly on my refinance. It took a total of 23 days to close from the date I submitted my application.
Ruben G. | Feb 2021
Jennifer Beeston and team ... Excellent work.
Cherri W. | Feb 2021
Jennifer Beeston and her team are phenomenal to work with. She knows the market, she listens to you, and she makes you feel like you are her most important client. I would highly recommend her to anyone and will.
Kevin L. | Feb 2021
Good communication with us
Roberta H. | Feb 2021
Excellent customer service.
Ronald W. | Feb 2021
Excellent customer service and very attentive to their customer''s questions and concerns. Also, Ms. Beeston and her team operate with a high level of moral integrity and business ethics. Not once did I feel that I was being bamboozled by what they were telling me during the whole loan process. Upmost honest and true concern for what is best for their customers and not their bottom line.
Paul K. | Feb 2021
Everyone was so friendly and helpful from beginning to end we were all made this refi extremely simple
Frank N. | Feb 2021
Everyone that I worked with was very helpful and answered all my questions.
Gary S. | Feb 2021
Everybody I was in touch with was super helpful and very nice. The great rate helped too
Jared H. | Feb 2021
Customer service is most important to me! The responsive, clear communication, and follow through was consistent and fast. Jen Beeston and her team were top notch and I would easily send more people her way.
Rudy David C. | Feb 2021
No hassle everything was easy and done online. Everyone was willing to help and very friendly.
Steven E. | Dec 2020
A great company to work with.
Richard R. | Feb 2021
The whole process from beginning to end was great considering these trying times with Covid-19. My VA refi was handled very professionally.
Richard T. | Dec 2020
Everyone was prompt, courteous, and helpful. All questions/concerns were addressed and/or handled without question.
Robert V. | Dec 2020
Super easy process. Excellent customer service through the entire process.
Michelle C. | Dec 2020
Jen Beeston and her team were amazing!
Christopher T. | Dec 2020
The loan process was very smooth. Loan origination fee was reasonable.
SANKET J. | Aug 2020
Overall very satisfied with the experience and ease of doing things remotely.
Cindy G. | Dec 2020
Sheer speed and efficiency. It’s frankly incredible.
Eric L. | Aug 2020
The team was professional, patient,honest and straight forward
James G. | Aug 2020
Jennifer and her team did a fantastic job of communicating and providing regular updates.
Osama M. | Dec 2020
Jennifer Beeston and her Team have gone above and beyond in their dedication to help me obtain a loan; what is so impressive is that it seems like that’s normal for them!
Jose M. | Aug 2020
I felt that the whole team was knowledgeable, professional, and willing to communicate with me even down to the smallest details.
Casey C. | Dec 2020
Outstanding customer service
Erwin A. | Jan 2021
Very professional, made the process easy.
Daniel D. | Sep 2020
Constant communication. Awesome interest rate.
Tempest W. | Dec 2020
Amazing service, very helpful and responsive.
Sean M. | Aug 2020
I had no issues with my refinancing. It went smoothly. I will refer Jennifer Beeston to other people and your company. Thank you!
Deepak B. | Sep 2020
Best overall in communication, responses, quality of services of all of the staff personnel, best rates, etc. etc., “Top Notch”!
Kenneth B. | Jan 2021
It was easy , they kept me informed during the loan process
Mark G. | Aug 2020
I was given a competitive rate
Jose B. | Sep 2020
Jen and her team answered all my questions and made the process so easy.
Maria F. | Oct 2020
Responsive, educated, informed and best rates.
Amir L. | Dec 2020
Made loan experience easy, no problems, communicating with jennifer and her team was like talking to friends and not talking to sales people.
Timothy E. | Jan 2021
They did an amazing job. They gave me a great rate.
Isaiah W. | Aug 2020
We have done multiple refinances this year and the team I’ve worked with is friendly and attentive.
Danelle R. | Dec 2020
Very professional and can very reliable
Sooyoung H. | Jan 2021
Jennifer and the team were all very prompt, knowledgeable, and straight beat out all other potential offers we had.
Phillip P. | Aug 2020
My wife and I wish we could give Jennifer and her team 6 stars. We followed her advice and shopped several companies for the best rate, and she beat everyone else’s rate by nearly a half a percent. Our costs were competitive and almost exactly what Jennifer estimated during our initial phone conversation. We were kept informed every step of the way. Our questions were always answered promptly and everything was explained clearly. My wife and I could not recommend Jennifer more highly.
Richard J. | Sep 2020
We had a great experience with Guaranteed Rate!
Lazaro S. | Oct 2020
They were quick, efficient, personable and professional! Fantastic to work with and clearly experts in their field.
Christopher A. | Dec 2020
Very helpful and made it an easy process
Nick P. | Aug 2020
Guarantee Rate saved me money on closing as well as got me a 1/2 point better rate than Quicken loans.
John W. | Sep 2020
Jennifer and the team are excellent.
Veronique T. | Oct 2020
Jennifer Beeston is absolutely the best.
Danny W. | Nov 2020
Jennifer Beeston and her team are always polite, knowledgeable, and very responsive. Made the process easy as 1,2,3.
Keith T. | Dec 2020
Jennifer Beeston gave us top notch customer service from start to finish. Her staff and those from underwriting (Demi Dilworth) were also a pleasure to work with.
Steven D. | Jan 2021
Easy to work with, and great response time!
Jennifer K. | Aug 2020
Easy to work with and response people
Marc T. | Oct 2020
Fast. Easy. Good rate. Process was all seamless online and with great in person follow up. Most efficient process I have ever been through.
Yousuf M. | Nov 2020
Exceptional and personal service and attention.
Shane F. | Dec 2020
Jennifer and her team were very responsive and always made me feel like I was important. I also liked that I could do so much online.
Lou R. | Jan 2021
Good status communications.
Larry G. | Aug 2020
Cause Jennifer Beeston was awesome
Justin T. | Sep 2020
Each staff member I worked with was professional, knowledgeable and courteous. It started with Mrs. Jennifer Beeston and included all members of her staff and coworkers. I really enjoyed Mrs. Jersey (Mrs. West). You have a great team that know how to treat your customer.
Larry W. | Nov 2020
Loved working with so many beautiful people!
Edward E. | Dec 2020
Stress free ...on top on the deal ...did not have to hurt them down
Paul B. | Jan 2021
Great communication at every step. Total and easy access to the individual in charge of each step. FAST! My kind of business. No games.
Dale K. | Sep 2020
Jennifer and her team were always ready to answer any of our questions.
Fernando P. | Nov 2020
Exceptional Service & Communication.
Najah L. | Jan 2021
Jennifer Beeston was great to work with.
Nick D. | Aug 2020
They were amazing and was very up front no surprises. Jennifer is great
Roger B. | Sep 2020
Because they did an OUTSTANDING job for us!!!
Steven S. | Oct 2020
Willingness to work with a second lender in the subordinate position. Willingness to work with complex compensation plans.
Tara F. | Nov 2020
Jennifer and her team were wonderful to work with.
Joseph K. | Dec 2020
Great service, excellent terms and rate
Christopher O. | Jan 2021
Even with the current situation of remote working they were very responsive.
Edgar D. | Aug 2020
Jennifer Beeston and her team work tirelessly for their clients.
Emiliano A. | Sep 2020
Excellent customer service, clear specific direction on the refinance process, competitive rates, and friendly efficient staff.
Sonya K. | Oct 2020
They just preformed perfect every step throughout the process.
Robert M. | Nov 2020
Great to work with Jennifer keeps you up to date on everything. Loved working with them. If I could buy another house right now I would only if could work with this team.
William D. | Dec 2020
Because you were upfront from the beginning and then followed through.
Marshall C. | Jan 2021
Jennifer was fantastic!! Made the whole process almost stress free. She was available for any questions concerns or just plain hand-holding.
Jeff H. | Aug 2020
I didn’t have to haggle for a good rate
Donna S C. | Sep 2020
had an excellent experience throughout the entire process. Jen was great.
Samuel S. | Oct 2020
It was simple and the rate was fair and fees were as stated. Also, the service was fun and friendly.
Nicole G. | Nov 2020
The professional attitude and response was above and beyond expected.
Jorge L. | Dec 2020
Everyone was professional, highly responsive, well organized and highly efficient!
Alexis G. | Jan 2021
In spite of all the challenges with Covid, they kept on pressing through with my refinance loan. As usual, the loan documentation was kept very organized and was very easy to submit online. I was totally shocked when my loan papers were ready to sign and saw that my final rate was even lower than I previously expected! It was a dream come true! I doubt this loan would have been finalized had it not been for Jennifer and her team. Thank you again!
Joel A. | Aug 2020
No issues along the way. No surprise fees. Completely transparent.
Juan A. | Sep 2020
Everything was much easier compared to when we purchased our house. I was also very pleased with how quickly and efficiently everything was completed.
Jesse K. | Nov 2020
From the beginning until we completed the loan process there was always communication and the ease of completing the process.
Stanley A. | Dec 2020
Everyone was helpful and made the process very simple
Gary D. | Jan 2021
Jennifer and her team were phenomenal and efficient despite being on different coasts
Jason L. | Aug 2020
It was a smooth transition, no headaches.
Guillermo G. | Sep 2020
Outstanding service every step of the way. From start to closing
Torrance M. | Oct 2020
Because Jennifer Beeston is the best..duh!
Robert M. | Nov 2020
The whole team that handled my loan process was absolutely amazing, easy to talk to, thorough and easy to get ahold of. They were a dream to work with.
Emmanuel N. | Dec 2020
Great service and follow through Professional on every level i would recommend Guaranteed Rate to EVERYONE!!
Bruce F. | Jan 2021
Jen was awesome! She helped me navigate the whole process with great advice and tips. The team was also amazing in how quickly they moved my loan through the process. We closed in 29 days when the entire industry is swamped with refi's. We couldn't be happier.
John R. | Aug 2020
They had the best rate, and Jennifer Beeston and her team were incredibly responsive, thorough, accurate and made the process as easy as can be!
Victoria P. | Sep 2020
Excellent help throughout the whole process
Thomas W. | Oct 2020
Professionalism, honesty, fair, sincere, caring, respectful, prompt, skilled. As Tina Turner has said, "Simply The Best"
Jesse L. | Nov 2020
They kept me informed, were fast when it came to communication and they were super nice. Excellent customer service because I felt like they had my back through this long process.
Gabrielle T. | Dec 2020
Easy to work with, great rates.
Jacob B. | Jul 2020
Stress free experience. They are there communicating even after hours. Great team.
Jessie F. | Jul 2020
Each step was seem less and each team member was on the ball.
Danelle R. | Jul 2020
Jennifer Beeston is the best
Joseph C. | Jul 2020
Jennifer Beeston was professional beyond what I could have imagined.
Edward B. | Jul 2020
Very efficient and hassle free
Patrick M. | Jul 2020
Excellent communication and fast resolutions to any problems that appeared.
Kelvin K. | Jul 2020
For my first home buying purchase, this was the best experience my wife and I had.
Anthony A. | Jul 2020
All business smoothly accomplished. Good communication.
Walter F. | Jul 2020
Gave best rate with lowest cost.
Richard C. | Jul 2020
Because everything was perfect with them
Cristobal F. | Jul 2020
No one could touch the interest rate that you were able to offer. I shopped over a dozen lenders and they didn't understand how you did it. They would not even match it.
Kyle O. | Jul 2020
They were very easy to work with and it moved quickly. They were more frequently waiting on us than we on them. I always got a response quickly when I contacted someone there.
Crystal O. | Jul 2020
Very fast response, very clear instructions and no hassle / headache throughout the process. Overall experience is the team is very professional and care a lot about customer’s experience.
Shukhan L. | Jul 2020
Jennifer and her team did a great job. Easiest refinance I have ever completed. Have referred her to family and clients.
Grace W. | Jul 2020
Jennifer is the most honest and professional mortgage broker I have the good fortunes to deal with. Even though I didn't had the chance to meet her in person. She delivered what she promised.and that has a lot of value in my opinion.
Eduardo G. | Jul 2020
Found us a great rate and were fast and easy to work with
Joseph M. | Jul 2020
Jennifer beeson goes the extra mile for me,,,,everyone involved was very helpful and answered all my questions in a timely fashion
Alfred S. | Jun 2020
They did what they said they would do, straight forward and done quickly
Nickolas I. | Jul 2020
Excellent service, quick, easy and professional all the way.
George E. | Jun 2020
Completed all the steps in a timely, expeditious manner. Very helpful and polite.
Jason W. | Jun 2020
Excellent customer service
Christopher J. | Jun 2020
They are very easy to work with. Helpful & personal
Jeffrey P. | Jun 2020
Exceptional customer service and efficient.
Kevin S. | Jun 2020
Very responsive and competitive rates
Scott K. | Jun 2020
Jennifer Beeston and her team is excellent. Great communication and moved through the process efficiently. I’ve done several loans with Jennifer, and will continue to do more. Regards, Randy
Randall G. | Jun 2020
They followed through with all they said.
Curtis G. | Jun 2020
Jen and her team made the whole process effortless and were there to answer all our questions at every step.
Daniel V. | Jun 2020
They made the refinance process easy to understand and answered any questions I had very promptly
Richard G. | May 2020
I am a return customer and have always had a great experience from Jennifer and her team.
Keri P. | May 2020
excellent, efficient and quick service
Debra B. | May 2020
Jennifer and her team were terrific; the process was smooth; and we got a good rate
James G. | Apr 2020
The process was simple and moved at a reasonable pace. There were very few hiccups.
Brian S. | May 2020
Excellent responsiveness and attention to my application/process.
Dani R. | Apr 2020
Excellent rate on my mortgage!
Jessica M. | May 2020
The refi process was seamless. Jennifer and her team were ready to answer any questions and delivered as promised!
Georgia O. | Apr 2020
Everyone was helpful and the process was easy.
Piers P. | Apr 2020
Excellent customer service!
Tishia M. | Apr 2020
Honesty and up-front experience I received from Jennifer Beeston. The rate I received was competitive as well.
Usud S. | Apr 2020
Because they were attentive and professional
Sara F. | Mar 2020
Two good experiences with Guarenteed Rate
Kevin B. | Mar 2020
Jennifer Beeston And her team! Their hard work transparency and efficiency along with several other reasons!
Justin E. | Mar 2020
Rate, ease, and customer service
Logan L. | Mar 2020
Jennifer Beeston is amazing she is so knowledgeable and professional. Her expertise will keep me utilizing guaranteed rate in the future.
Bruce G. | Mar 2020
Chadwick Anderson and Jennifer Beeston were amazing and attentive. Both very knowledgeable and worked hard to get us the best rates.
Sarah D. | Mar 2020
Great service, great response time and proactively got us a better rate : )
Lisa B. | Mar 2020
Everything from start to finish was great!
Herbert S. | Mar 2020
worked with them previously
Jon W. | Mar 2020
Exceptional customer service.
Catherine A. | Mar 2020
Jennifer Beeston was an exceptional agent on our behalf. Thank you.
Aden P. | Mar 2020
One word... Jennifer Beeston. She and her team are hands down the absolute best. Having worked with hundreds of loan officers, no one has exceeded my expectations like Jen has.
Melissa E. | Feb 2020
Helped me out with everything
Alexis A. | Feb 2020
Best interest rates in town.
Adriana B. | Feb 2020
Made the process easy for me.
Robert L. | Feb 2020
Jen and team were awesome to work with, providing prompt responses and helping close and re-finance a loan including restricted stock units (RSUs) which most lenders cannot handle. Not to mention getting to doc signing in around 2 weeks allowing me to keep my existing out-of-the-country travel commitment.
Justin P. | Feb 2020
Comfort during the process
Tim B. | Feb 2020
Excellent and fast service. Very friendly.
Jerry D. | Feb 2020
Jennifer's team made the whole process so easy and fast for us. They were in constant contact with me with helped tremendously.
Joel A. | Jan 2020
They kept me informed every step of the way and explained the process well
Martha S. | Jan 2020
It was fast and easy to deal with the good people that helped us.
Damien B. | Jan 2020
Jennifer and her entire team were amazing and made what can be a complicated and trying experience so very easy !!! They closed on time to the day, and gave us a great rate. I’m so happy to recommend them !!!
Dennis J. | Nov 2019
excellent service from Jennifer Beeston and ease of process
Jonathan A. | Nov 2019
I had a good experience and the process was done quickly.
Lisa R. | Oct 2019
Cameron F. | Oct 2019
Jen did a great job in communicating with us and at times knew more than the real estate agents did.
Maureen L. | Oct 2019
Overall fantastic service - friendly and attentive team, and promised results
Jonathan M. | Oct 2019
Great speedy service, easy to navigate web portal, great rates
Kristy M. | Sep 2019
Jennifer Beeston and her crew were a very professional. They walked me through every step of the way. Jennifer took time during an evacuation of her home to continue to work on my loan program and never missed a beat.
Nela K. | Nov 2019
Jennifer Beeston and her team are very efficient and reliable. This is the second time I have used Jennifer and Guaranteed Rate! I was so happy with her the first time around I did not even consider going elsewhere. And yes, I will come back again if Im ever in need of a mortgage or mortgage help!
Patrick S. | August 2019
Jen is the BEST!!! The process is so easy and effortless on our side. We recommend her every chance we get. THANK YOU!!!
Joseph Anthony B. | Sept 2019
Always looking out for what's best for the client. Easy to use and extremely fast! They are on top of it and answer any questions I had right away with no delay.
Jonathan C. | August 2019
GR has the most wonderful customer service. It also has great deals! I've already recommended it to all my friends.
Molly B. | August 2019
Jen was great - as a first-time home buyer she walked me through the entire process, was responsive and approachable, and fought for the best rate while also adapting to unplanned surprises that came up.
Simon P. | May 2019
Jennifer Beeston and her whole team were great. Extremely responsive to all of my calls and questions, very fast and clear through the whole process. Great!
Gregory K. | May 2019
The whole process was so simple and stress free. Jennifer Beeston and her team are awesome!
Charles M. | May 2019
Communication was quick and responsive.
Craig B. | May 2019
" Our loan officer, Jennifer Beeston was absolutely fantastic! She and her team made the loan process extremely smooth and easy. We would definitely use this team again for our next home purchase. Thank you!"
Chad C. | June 2019
Guaranteed Rate made the process of home buying simple, efficient and straightforward. Jennifer Beaston was excellent, she is direct, very knowledgeable and easy to access throughout the process. I would recommend Guaranteed Rate to friends and family!
Elisha C. | Aug 2019
Very punctual and quick approval process, also Jennifer genuinely cares about my well being and not wanting me to get into a house that I could not afford.
Dustin M. | March 2019
Jen and her team are incredible. The process is simple, transparent and their customer service is immediate, friendly and knowledgeable. I recommend Jen to anyone that I hear is looking for a loan because I have full confidence that they will be thanking me later. Keep up the good work.
Nathan K. | July 2019
The while process was easy and my loan officer was very responsive to questions and kept me informed along the way!
Jennifer M. | April 2019
I liked the team I worked with! Jennifer was prompt in answering the questions I had; made the whole process smooth and I felt like I could trust her - To put it in perspective, my own bank tried to convince me, twice actually, that I would have a better rate with them, with no closing costs, but I kept coming back to Jennifer! :) That's how trustworthy she seemed to me! And I do not regret it! Her and her team knew what they were doing, and they delivered, fast!
Dahlia I. | April 2019
Jen and her entire team were very attentive to us through the loan process. We felt like we were a very high priority and received at least daily phone calls and emails keeping us up to date on the processing of our loan. We also got great advice on when to lock in our rate. There were no surprises as we were kept in the loop on all decisions and given tasks well ahead of time so there was no last minute scrambles to collect paperwork or unexpected money needed to close. We greatly appreciate the high level of customer service and expertise we benefited from through the entire process.
Peter C. | July 2019
After working on two different loans (original and refinance) with Jennifer Beeston (and Sarah), not only are they OUTSTANDING at securing the best loan rate available, they are accessible throughout the entire loan process to answer any question that you may have. They are whip smart, tenacious, extremely responsible and have great personalities! They want the very best for their client and will go the extra mile to do what they have to do for a great loan experience. I strongly recommend them and will continue to use them for all future loans.
Emiliano A. | July 2019
Everyone worked very diligently and efficiently on our behalf and we really appreciate their attention to detail and making our buying experience so stress free.
Noah S. | May 2019